Lowe's
Reviews and Complaints

1- we recently purchased a washer/dryer set. The salesman was nice.

2- the washer dryer was delivered today. The delivery personnel reeked of marijuana and were clearly high. They were stumbling about and laughing crazily.

3- the delivery personnel refused to hook the devices up because we did not order new pigtails, etc. They also stated that if we used the old stuff it would void the warranty. They further stated that the salesman specifically do not tell people that new items are needed, so people void their warranty.

4- after the delivery people left I noted dents on the right side of the washer. One of the dents is slightly visible from the front.

5- I made an extra trip to Lowes and bought all new connectors for our washer/dryer, to maintain our warranty.

I purchased a dishwasher online on 6/17/23. Delivery was scheduled for 6/30, at an unknown time frame. On 6/29, I received an email stating that my delivery was rescheduled for 6/5. The delivery day came, the delivery people showed up, and delivered the dishwasher. Upon opening it up I found a dent in the door edge. I immediately called customer service to report the damage. The customer service line said there was a wait of "over 1 hour", I waited. I waited for 1h and 50 minutes for someone to answer. When someone answered, and I told them my problem, they asked me what I wanted to do about the issue. I was not happy with the options she offered, and the damage was on a finished facing side of the product, so I asked for a replacement. I was told someone from the warehouse would call me within 24 hours to set a pickup and delivery for the damaged item and the replacement. 24 hours go by... nothing, 48 hours go by... nothing. I call again after the 48 hours, I wait on the phone for over 1 hour for an answer. the person who answers says that "for some reason" it never got "handed off" to the warehouse. Then she says that maybe they were just very busy and had not gotten to me yet. After that she says that she put it through and someone "from the warehouse" will call me within 24 hours. 24 hours go by... and nothing, 36 hours... nothing. I call again and wait 45 mins. and when someone answers, I immediately ask to talk to a manager, I give my info... etc... wait... 15 minutes, and the "manager" gets on the phone. She says she is going to call the store and get it sorted out and puts me on hold. After a bit she says that she spoke to the store manager and that I am on the schedule for Wednesday. I asked if that meant tomorrow, she said yes. She also said that the manager would be calling me later in the day to confirm a delivery window. I get no call, no delivery. I call again later the following day and wait for 30 minutes to talk to someone. This person says that they are going to call the store manager, and she does. She comes back and says that the dishwasher is a special order and all they can do is refund my money and order another dishwasher. However, they can't give me the money back until they get the dishwasher back. The store manager calls, and I miss it, but I call back. He basically tells me the same thing as the CS rep. and says that they can come pick it up the next day. At this point I am fed up and I tell him that I am not taking another day off so he can come pick it up, so I am going to put it outside on the patio and if it's there when they come to get it... fine, if not oh well. He hangs up on me.

Now, first, it took 7 days for them to know that they could not replace it quickly. My family has been without a dishwasher for over 4 weeks now and over 3 of those weeks have been waiting on Lowe's,

Not once in that time did they offer any type of compensation for the time and frustration of dealing with this. Which include taking 3 personal days from work, spending over 5 hours on the phone. Being, lied to 4 times by uninformed CS reps and managers. No offer of a discount, or upgrade, nothing at all, just "we're sorry". This is the worst customer service I have ever experienced, and that is really saying something.

Do NOT use Lowe’s Installation services. I ordered custom cabinets and counters for both my kitchen and bathrooms. The original measure was off resulting in ill-fitting cabinets, some of which I had to reorder (after waiting more than six months for the first order). In the meantime, the original installer completely disappeared and no other Lowe’s installers would take the partially finished job, leaving me to find my own contractor (they are in short supply where I live so this has yet to be resolved). I have been in dispute for nearly a year and living with bathroom vanity drawers that don’t open all the way and a microwave that doesn’t open all the way either because the surrounding cabinets are too big. The installer also dented my refrigerator and scratched up my new floors despite my repeated requests that they put down protectors. The store said they would replace the refrigerator, so I picked out one comparable to the one they damaged, but then – more than six months later! – Lowe’s installation support denied the request. Customer service is horrible and non-responsive – not once calling back when they said they would. After nearly a year of calling and threatening legal action, they finally refunded the original install fee, but that does not make up for the dented refrigerator or ill-fitting vanity. This entire process has caused me stress, frustration, and valuable lost time. But Lowe’s doesn’t care. A project that should have taken two weeks at most has lingered for nearly a year. I will NEVER use Lowe’s again and will tell anyone who asks to boycott them as well.

Our nightmare installation fail started on 4-06-23 and has yet to be resolved, chronology below.

4-06-23 – Site visit/plan

4-29-23 – In store purchase (clerk couldn’t find plan online)

5-18-23 – 2 installers from Premier arrived; were unable to complete plumbing work as they had never done that type of work before and also didn’t have the plan

• Installers told us they were given one week training in cabinet installation; didn’t know what to do; tried to call supervisor without luck

• 5/19 – told us their supervisor wouldn’t take their calls or call back yet; we also tried without luck

• 5/23 – installers came back with the solution of flexible P-Trap because it required no actual plumbing work under the sink – we rejected after research and learning from Lowes Tustin install supervisor flex P-Traps are not to Orange County code

• From that point forward, we have been disappointed from a steady stream of promises for a visit from Handy, Angi, etc. to correct plumbing with not a single promise kept; my wife has logged the date for each contact which you will also find online; what really made us laugh was the sales call we got from a Lowes employee who ran across our original online request and asked if were ready to buy a vanity 😉

Those are the facts from a legal perspective which I can verify in discovery in your online project system and through the people involved for whom we have kept contact information including the original installers.

I wanted to reach out and share my recent experience with the kitchen installation crew Lowes in Naperville, IL connected me with. Unfortunately, it was far from satisfactory, and I think it's important to bring these issues to up as these contractors did not deserve my hard earned dollars.

The contractor, Finishing Touch Installations, operated with a one-person crew, juggling multiple jobs simultaneously. As a result, my project seemed to take a backseat, with a lack of commitment and attention to detail. Their work pace was slow and unreliable, causing unnecessary delays and inconvenience.

Communication was a major letdown throughout the process. Updates and schedule information were scarce, leaving me in the dark about the progress and timeline. Moreover, punctuality was not their strong suit, often starting late in the day 11am and staying well beyond reasonable working hours.

Unfortunately, the issues didn't end there. Despite paying for cleanup services, I was left with a significant mess to handle on my own. Over 200 boxes cluttered my garage, and remnants of the installation process, including coffee cups and discarded lunch bags, were left behind. Plastic sheets remained taped to the walls, and floors were covered in paper tape. The lack of a final walkthrough further added to the overall disappointment.

I was scheduled to receive a washer machine today in Winterville, North Carolina. I requested at the time of purchase to have it delivered after 2pm. I called [protected] around 9:30 today [protected]). I verified that the delivery would arrive around 2pm, I was told yes, however around 10:30 today the truck showed up anyway, I asked the driver through my door bell camera to wait 20 minutes he said no. My delivery was to Winterville, NC, my cell number for the delivery is [protected]. I am very disappointed with the lack of integrity from the delivery system at Lowes.

I ordered a 13x11 gazebo model # 168523 item # 2482407 for my daughter it was delivered on July 3rd. My daughter and her husband put it together and took them 9 hours. when I got there the next day, I'm looking at it and it was the wrong one sent from you, or from the vendor.

The box had item number a102006900 on it a 10 x 12. I went to the store in Concord, and they told me I had to take it down for a refund for the difference in cost. well, that would mean take it down 8 hours later and bring it to the store 479 lbs. that is why I had it delivered. Then I would have to get the one I ordered and set that one up again another 9 hours later! This doesn't have the curtains or is it the right size because we also went to the store a week ago and purchased a patio table set Allen + Roth Townsend 7-Piece Patio Dining Set

Online Set #GR_7627 which is too big now when you extend the leaf's on it. Thats why I wanted the larger size gazebo.

So none one wants to help, and they all are telling me to disassemble all of it to get an exchange or refund. REALLY! So, I'm out all this money for the wrong product. I have contacted the vendor thru email and there not helping me either, the Manager at the concord store could not even find the model they sent me. She was thinking they sent me a discontinued model.

I went into the garden department to purchase 10 bags of river rocks. I made eye contact with a female whom I started to approach. As I got closer behind her to ask for help, she began walking faster, so I followed at her pace. She then walked around a 2nd employee at the garden center to talk to a 3rd employee. I feel that she was avoiding me. The 2nd female employee was very kind to ask if I needed help, which I then asked for assistance to load 10 bags of river rocks. She went into the Lowes store to find someone for me.

She returned shortly and said if I would go ahead and prepay, I could drive to the back entrance of the garden department to make loading much easier.

A male showed up to help load the rocks. I asked him if he could help me place the merchandise into my truck in which he responded yes. I pushed the cart myself. On the wasy out of the garden center, a concerned male cashier asked me if I had a receipt, in which I produced and I told him that he was the only one in the entire store, aside from cashiers, to actually pay attention to me. (It was a compliment).

The man who was helping me load my truck re-appeared behind me and he began pushing the cart towards my truck and stopped to call his superior to report that he was going to be unable to complete one of his store tasks because he was helping in the garden center. Meanwhile, I began loading the rocks myself. I am sick and tired of the lack of customer service at this store.

I am complaining because I am a female senior citizen with a permanent left shoulder injury and do not have enough strength to load all of it by myself. This is not the first time this has happened in the Clovis, New Mexico store.

I often have to find items by myself and load them up by myself (even when a cashier calls for customer assistance) because when I begin to approach an employee 9 out of 10 times I am ignored.

The complaint is for Order #[protected]

The order was placed online on June 12, 23.

It's over one month, and I still has not seen the refund. So after waiting for more 1&1/2 hours for the phone to be picked up, finally, the representative had cancelled the order, but she never has issued a refund. All her concern was if I could leave a good review for her.

If I don't see the refund, how can I give any good review?

Lowes claims to have refunded our PayPal account for a cook top we returned that was over 800$ in March 2023. This refund never ended up in our account and they aren’t able to give us the account number it was issued to. We are currently in the hole over 800$ & Lowes refuses to take responsibility & blames PayPal. (Who also refuses to take responsibility). Our next step will be legal action towards Lowe’s.

Called on the 27th and appointment for 28th, not show.

Called on the 28th and another service company scheduled... no call no email

Call on the 30th to find the second company cancelled the service call.

So next company is scheduled on the 30th for the 2nd. They show up on the 2nd and say that a system board will need to be ordered.

I call for status on the 5th and they haven't ordered it yet. They say that it will take 5 days to get the part and they will call when they get it in to schedule the repair. Lowes Protection Plan service is worthless. This is the 3rd company for this repair. No faith it will ever get repaired. The repair is more expensive than the washing machine. They are just wasting our time.

Call Lowes Protection, they say call the repair company.

Ordered 20 in ele stove from bayshore store on the 19 was told would be there the 26. Called the store not in. Tues went there had items to return waited 18 min on return line then walked away. There were only 2 people there were 8 people online. When the 3rd showed up, she tells the one girl finish your customer and you can go. She leaves walks around the barrier and stands by the door saying welcome to Lowes still 8 people online. Went to appliances walked around for 7 min before anyone showed up another 10 min go buy to be told it will be there wed. Went to lunch tried 3 times to call the store got disconnected sent to hardware then disconnected the 3rd time kept pushing buttons then hung up. Thought about it went back and cancelled the order got home checked my account the returned items were there but not the stove. Went back on Thursday to get the stove and was told it was cancelled. I then said Well I did not get the credit for it and the return showed up for that same day why not the stove no one had an answer. So back and fourth it was another 38 min before I left with the stove. Sunday I bring it the rental unit open the box there's chips on the top missing nuts and there is a stud that was pulled out and the porcelain damaged. I spent over an hour trying to get some service and being I lost 2 friends on 911 I feel that with all the time I spend the last 22 years waiting or pushing buttons that everyone could have gotten out of the towers and the pentagon, so you owe me 6500 at 100 dollar a minute please let me know when you'll be sending the money. I will not be going to lowes for anything in the future I'm done. Now today I have to go back there to see what they're going to do with the damage to the stove so more time out of my life.

Bought this battery pack online. They charged my credit card. Lowes has my money.

Now I receive a text and email stating that there is a problem with my order. I click the link to resolve the problem. Lowes makes me register for their scam filled website. Then they do not have any way to resolve the problem.

Lowes is an hour drive from my house so I call them. They say there is an HOUR WAIT!

This is clearly a scam to collect a lot of money from potential good faith customers, hold their money for several days, make the overnight interest on that money and eventually refund the customer or convince the customer to Upgrade to a more expensive purchase.

Lets Go Lowes!

----- Forwarded Message -----

From: DENISE

To: Lowe's Home Improvement

Sent: Friday, June 9, 2023, 06:10:30 PM EDT

Subject: Grill

This was the worst grill I almost got 5th degree burns, when you close the lid the entire grill started burning. Lowes in Woodbridge told me I would have to wait a week to have the free assembly but they at least answered the phone. The Union store the people day 1 were so unprofessional I called back day 2 I am still holding on a week later. The attachment is the amount of time I spent on the phone trying to get in touch with the Union store I eventually hung up after more than 1 hour of waiting

I just wanted to let you know the reviews I’ve been posting on yelp, Trustpilot, google, bing, and everywhere else I can. Quite disheartening though to see at all these sites you guys have yet to reach 2 positive stars. No wonder with the way you conduct business. Your staff is unintelligent, your management are cowards and won’t get on the phone, they lack the power or the want to make things right and you guys make out with our money…. Despicable the way business is ran in the Vero Beach Lowes… maybe hire some mature people with retail and customer service experience.. ohh and stop lying on your website promising things you can’t provide.

I would give ZERO stars if possible...

I would give ZERO stars if possible... ordered $500 worth of materials at noon and paid extra for same day delivery by 8:00PM / never showed up / and after calling multiple times, the reps indicate they have no control over the driver and can't reach him, almost like an uber driver, manager won't help either, glad i have a contractor coming in the morning and no supplies, demanded my 35 bucks for delivery be refunded and i would just come pick up my supplies, they don't know when that will be refunded because a 3'rd party needs to refund it to me ///. EVEN THOUGH THEY CHARGED IT ON MY CARD WITH THEIR ITEMS... this company is a joke and i will not shop here again... customer service ZERO / promise same day delivery if purchased by 2:PM well i purchased at 12:45PM and NOTHING... so they are liars... this company should not promise things they can't delivery... absolutely disgusting especially they way we were treated on the phone like we were bothering them!

Several attempts have failed to repair washer bought the protection plan that was offered by sales associate. Repair person sent for parts and then another repair person said he doesn't know anything about parts that were ordered run the washer till it breaks, which it now has. Now we need to get wash done and have no washing machine! Great customer service from a store we have trusted.

You business ethics is in dire need of repair, my suggestion is to fire all of those that put customers off until, they don't bother buying from lowes. Call me at [protected] if you have the time and money

on June 19 2023 I paid for a riding lawnmower and it was supposed to be delivered on 6 27 2023 between 12 to 4.. The lawnmower was delivered at 8 p.m. four hours later than they were supposed to bring me

the mower that doesn't work and had rust on it.

After calling the store 12 times and getting hung up on 2 of the times so i let it go. I called the next day to have them come get the mower and ask that they switch it out with one that works and I was then told they couldn't do that but would bring a new one out on Friday now that was ok but how is it right for them to have the lawn mower and my $2000.

it's now 10;10 a.m. and another day is blown up as I called and found out they would be delivering the new one between 12-4 again. I am so disappointed in Lowe's for the way they treated me as a customer. And the nightmare continues

Chery Lindsay

We used Lowes Home Services to replace 4 doors in our home. What was originally a 3 month project turned to 7.

Before our original install date, 3 doors were delivered and support noted the fourth would be brought by the installers. The day of, the store now has no record of the fourth door and when the installers arrive, the 3 doors we do have are the incorrect size and with defects. The installer even noted "This is a complete failure from Lowes." I should have just asked for a refund at that point. It took 2 weeks before the doors were reordered and anyone even apologized or took ownership of the mistake. What followed the next three months was a general lack of communication surrounding the status of our doors and no urgency to correct this as quickly as possible.

Eventually, it is discovered the reason the fourth door was not delivered was because it was never ordered, even though it was on our county work permit, in the original sketch of what was to be done, support confirming the door was on the order, and me sitting at my kitchen table picking one out with the sales rep. To the store's credit, they added the fourth door at no charge which was the least they could do.

The doors were all installed in May, four months after our original install date and seven months after we started. We had been very clear we would be looking for a refund for a notable portion of the $4400 we paid for this project given the challenges which were entirely Lowe's fault.

After all these difficulties, lack of communication, lack of ownership, and lack of apology, the Installation Support Team says a refund of $250 is not only fair, but generous. I have never been more insulted by a company. I used to only shop at Lowes for anything related to our home and considered myself a loyal customer, but never again. Congratulations on not only guaranteeing I will never shop at Lowes again, but also guaranteeing I will actively persuade everyone I know to never shop at Lowes.