Lowe's
Reviews and Complaints

A 6 year warranty Hot water tank was purchased on 1/5/2016. It completely died in 4/19/2018, approximately 2 years after purchase. We of course purchased an "extended warranty" for this product.
When I called Lowe's on 4/20/2018, I was told to call American Water Heater as they service these products. I called and was told that we had to install a new regulator ourselves. It cost us $30.00 for Shipping of the part. It arrived on 4/23/2018 and it doesn't work.
I called back to let them know that the part did not work. I was told to then check something else on the water heater. I told her that my husband was disabled and was not getting on the floor again and I would like authorization for a new water heater. She told me that she could not authorize that because it is a "fixable problem". I asked her how she could say that when she doesn't know what the problem is. I asked to speak to a supervisor (Stephen). He was even more a piece of work. When I asked what the warranty covered, I was told it covered parts and tank. I asked what the extended warranty covered and was told " Oh, that's a whole new ball game". He would not authorize a new tank either. I was to call LOWE'S Service Center and get an ID# for the job and call Stephen back to get a referral # to give the technician when he comes to the house for payment.
Lowe's Service person BOB couldn't find anyone local so he put it in a message for the next available technician to call within 48 hours. Meanwhile, I have already been without hot water for 5 days, and it looks
like it will be even longer as the tech has to order the parts from American Water Heater. This is a scam by Lowe's to get you to by an extended warranty and then they will not honor it. We will never shop at Lowe's again. It is truly your loss.

We bought a dishwasher over a month ago and have never been able to use it We have been given the run numerous times. We have been given Buddy's plumbing, Don' Easy Pay. These companies don't show up nor do they call or stick to their appointments. It rained one day and Buddy's decided not to show up because of this. Dons Easy Pay never answers their phone. These companies are awful and Lowe's Advantage is not any better. There service people are rude and seem to not care. I WILL NOT BUY ANOTHER APPLIANCE FROM LOWES! We have purchased many and had many more to place in our cabins but they will not be from LOWES. THEIR SERVICE STINKS. DONT PAY THE EXTRA MONEY BECAUSE THEY ARE NOT GOING TO HELP YOU.

i paid 4116$ for a vinyl fence in the back yard and to have off street parking.i clearly stated what I want.the double gate are to be center with two 4 foot panels on both side.they did not do this.for 6 monthes lowes been ignoring me .I went to cpo office with this and jerron parry refuse to correct the fence installation and the rod in the ground and keys for the lock on the gate do NOT LOCK.i will never advise anyone to buy from lowes their fence job.this is a scam on lowes part.they want me to PAY for the correct layout of the gate and locks on the gate!outrageous rip off.do not trust lowes.a driver cannot get out of the car with the car up next to the side fence.and how am I to drive a car in a 4 foot gate!

Loews better get on the ball! They are everything these people are complaining about and more! Discrimination is rampant! They do not care one bit about their employees and they better start! My Daughter who works there is being "messed around" with just like every complaint I've read! But guess what mommy has money and there will be litigation check out your management in your Delaware stores and do it fast, Mr. Ceo! I'm all over this and you wont get away with it! And I'm not talking sexual harassment, I'm talking about all the little ways they try to keep their budget down. Discrimination of any kind should be looked at in your Stores... Especially against the handicapped! I know people personally who work at the News Journal News paper and will use every possible way to crush your little games you play, talk about that at your next
Board meeting.

I purchased two items from the Tools department on 3/31/18 for working on my car a Kobalt half inch breaker bar and 15/16 impact socket both items had to be retrived by an employee because of loss prevention methods (which I completely understand). I paid a total of 30.22. I ended up not using the items and went to return them i used my card to pay for them a perpaid American Express which i later on that day losing. When i got to the counter the employee competed my return just fine and and put it back on my lost card. I went across the street to my local Arbys amd got lunch with my fiancee and relized that i LOST that card therefore my retured money was in cyber space... So i went back across the street and to Customer Service Desk informed the employee of my problem she did as she should and contacted her supervisor which took forever to get there and i had my finance explain my problem to him cause i was on a call with my son by that time. The Manager immediately went in to this mode and went on about how the items might have been obtained without paying for them. Which understandably immediately infuriated my fiance. Now I don't make much money and don't claim to be rich at all but poor judgement on that manager's behalf as he displayed a large amount of classism towards us I found it to be very upsetting and degrading especially in a line full of people being stared at. As he was only the service desk manager she then asked for his manager to be called up considering she did not appreciate the way she was being treated by him and felt as if speaking to a nether manager we would possibly be able to resolve the issue of the return in a professional manner without the judgmental and condescending temperament that the other manager had and when the other manager arrived he was very confrontational in mannerism from the start not sure as to what the other manager told him when he called him to the service desk. although the second manager that I spoke with seem to have lost his confrontational mannerism shortly after she began to explain the situation to him however the issue that I had with the refund still has yet to be resolved I appreciate you taking time to review my complaint and I would love for this issue to be looked into with my refund as well as with the issues I had with management and the way they treat customers they're at the Range Line Store...

Went to Lowes in Lancaster CA today to get plumbing supplies. I needed help and asked one employee ( when I finally found one) who paged for someone in plumbing to help. After waiting for around 5 minutes no one showed up. I asked another employee who was walking by again for help, and he again pages on his radio for someone in plumbing Once again what seemed like an eternity no one shows up. I realized that I wasn't going to get help. the end of the plumbing aisle was even a sign "Need help, just ask. " I got none. I left, went to Home Depot, got help there quickly, got my supplies and was out in 10 minutes! Lowe's lost as . Their service is the worst. It appears that they don't have enough employees and is very mismanaged.

When I purchased the Gazebo # 875051, I was informed that it would be delivered 03/25/2018. I called to make sure about the delivery date because it was to be delivered on a Sunday. I was told once again that it was confirmed to be delivered on 03/25/2018. I prepared the ground where it is to be located and contracted an installer to come and assemble it on the 25th. This morning, 03/25/2018, I received a call stating that Lowe's did not have a unit and it would not be delivered. After a conversation with a person who claimed to be the manager of the your store, I was not agreeable with the manner I was treated! I could not get a commitment from him as to when I could definitely receive the Gazebo. Your people gave the impression that they had no interest getting the Gazebo I had paid for!

We have been Sub-Contractors for Lowes in several locations throughout the Syracuse, NY area since 2004
For over 2 years we have been begging Lowes to pay for the estimates and installs that we have completed for THEIR CUSTOMERS.
Lowes charges all customers $35.00 for independent contractors to meet with them in order to have Lowes give them an install price.
However, they seem to not want to pay these contractors for doing their job.
When companies rely on getting paid for working with these larger companies you would think that since we provide services for them that they would pay us.
You, as the customer are paying Lowes stores to have your product installed but please keep in mind that they are not paying us and instead hoping that small companies like us work for FREE. Nobody at Lowe's has offered to assist us in collecting what is owed to us which at times has added up to over $10, 000.00 but yet I'm sure that no one at corporate is not getting paid their weekly salary. How does one survive? when the BBB or Department of Labor will not step up and help us to get paid.

I say... skip the middle man from now on and go straight to the trusted contractors out there that have better quality relationships with customers, better customer service and better yet you know who you are paying and that they ARE getting paid for doing the jobs requested.

Over 250 deaths in Oklahoma caused by the flu. Store 1536 in Broken Arrow OK. AJ in lumber brought in a doctors note to Amber Winn, a ASM. She took his note and gave it to her brother who is a doctor and had him write fake on it. Kellie McLaughlin, a ASM and John Klonecki the HR approved of Winn's deception. When will corporate investigate and do the right thing? Never cause they could care less.

I had twenty replacement windows installed in my home by Lowes in 2006. In the last couple of months the paint finish has started peeling off of the wrap. The installers were responsible to furnish the wrap due to the fact the wrap was included in the pay. The installer was Joe Purnell and he no longer installs for Lowes. I have talked to a commercial sales specialist and he stated that the wrap comes with a limited lifetime warranty. He did email photos to a representative and he asked for receipts. I cannot furnish this due to the fact the installer furnished the wrap. I just had my home inspected due to the fact I am putting on the market. The person that did the inspection said in 26 years he had never seen or heard of this happening. What recourse due I have in resolving this matter? The installation was purchased at the Lowes in Danville Va.(787) and a new roof was also installed at the same time.

I'm not complaining so much as trying to understand Lowes installation policy. I bought a garbage disposal from Lowes on [protected]. Now being an old lady I needed to have it installed. When I called Lowes on 2-28-18 I was directed to the plumbing department where an employee named Al answered. I explained what I needed and he proceeded to speak away from the phone to ask a customer (I assume) in the store if they needed help. Apparently I was not a customer because I wasn't in the store (Jackson store ). That isn't the issue. The issue is that I was told that I would have to pay for the service before anybody even came to my home. I would have to go to the Jackson store. There I would have to sign a contract and make payment for the service then the contractor would contact me and make the arrangements to do the installation. I thanked him and hung up the phone. All I could think of was all the other services that I've had done, services I received and I've never had to sign a contract and pay for the service before it was performed. I get that service people need to be paid for their services. Usually I am informed at the time of setting up the appointment that payment is required at the time of service. But never pay and then the person will get back to me for a time of service. I'm not sure if this a corporate policy or just individual store policy. Whichever it is, I will return the garbage disposal to Lowes and never shop there again. I would rather pay more money at another store for a product than be told I have to pay for a service before it's even performed. Lowes has lost a good and loyal customer. I don't think that I could go to Lowes or any other store get a product and tell the store that I'll take the product home first and if it's to my satisfaction then I'll pay for it. Yours truly, Michaela Gebhardt

I bought my house that came with the Harbor Breeze fan with remote. Now the remote is not turning it on. I changed battery still not working. The red light at the top of the remote comes on when I push any button, fan, light. But does not come on. I don't know what to do. Is it the remote? I read the posts above and paying $39.95 for a new remote is nuts. Not sure it is the remote. Help!

Lowe's provided us with a project manager. It sounds cool, but it was a disaster for windows and doors for our home. The project manager had serious problems quoting the doors/windows and labor charge and then tried to sell us two (2) doors for $6000 and then eventually $500 each. I was never able to choose the type of material. He quoted the low end, then the high end, and that was it. No choosing the color or material or anything else for that matter. Basically, these are two prices - Take it or leave it.

This is the whopper though - $8000 for labor for two doors (trim work and a beam). That's right, $8, 000 for labor only. I verified this twice through email. You may get two doors for $1, 000 (which is not what I even wanted), but you are going to pay $8, 000 for us to install them.

This is serious price gouging and an extreme example of trying to take advantage of people that they think don't know any better.

I have been a customer and cardholder at Lowe's for decades, but this is just wrong. Please always get a get a second estimate on prices. A snazzy window competitor came in at about $1, 000 installation, and they are an upscale high-end architectural window company. (even stating that no additional beam was needed.) Regardless, I wanted to give Lowe's a chance.

I expected more from Lowe's. I like Lowe's and enjoy shopping there, but this is plain wrong. This should not happen to anyone else.

I called the local store, Lawrenceburg Indiana, to ask if my son could pick up my order for me. I was told by a girl in customer service that if I didn't have my order number, she couldn't look up my order. What? Guess Lowes doesn't care what your name is anymore, we are nothing but a number. Odd that when I got back on their site, I had no trouble pulling up my order without my order number.

We signed a contract for Lowe's to have a bathroom/laundry room remodel done on Oct 11, 2017. We were told the new bathroom would be completed before the holidays. We were very excited as our shower was only 30x32 and we were looking at having a 36x38 shower after everything was said and done. We looked at many other contractors and had quotes from $9500 (the cheapest) to $20, 000 (Lowe's quote - Around $15, 000 for the contractor and $5, 000 for materials). We decided to spend the extra money and go with lowe's cause we didn't want to deal with a construction crew never getting the job done and with lowe's we would have some guarantees. We had to pay up front. We put it on a lowe's card. We wanted to pay the card off on the first bill so we wouldn't have any interest charges. They sent us the 1st bill through email - and 2 hours later sent us a late notice? Wait what?! They did take off the $30 late fee but still charged the $300 interest - even though the 1st bill we received was 2 hours before the last notice. This was all paid and done before the work even started.
Then the nightmare began. The construction kept getting put off and didn't get started till jan 8th. So much for done before the holidays, but we were excited to get things rolling and have a nice new bathroom/laundry room area. I had bought a new dryer at the same time and couldn't wait for it to be installed so I could use it.
Week one. Workers were there maybe a total of 15-20 hours - and that included the plumbers and electrician. I was a little concerned. I mentioned it to lowe's but they said don't worry.
Week 2 monday the workers kids didn't have school so they couldn't do the work. Tuesday they sent a new worker that couldn't do much without a main worker (which never showed up) and was there only 2 hours cause he really couldn't do much. At this time I again expressed my concern that the project was not going well and I was worried about the timeline. Lowe's assured me everything was fine. Bathroom projects take time.
Week 3 - shower tiling started. Shower is only a 36x38 space. Started tuesday and to date they still are not finished tiling and no grout has been put in.
Week 4 - shower floor started - tile ran out as lowe's didn't add in the shower curb … the tiles were a specialty item and was going to take 2 weeks to come in expected arrival feb 8th. Worker started the tile for the bathroom/laundry room floor
Week 5 - finished the bathroom/laundry room floor and grouted it. (the floor which is not a big space took 4 to 5 days altogether). At this point I insisted I at least have a washer and dryer in place by friday - friday came and they were talking the washer and dryer should be good to go by next tuesday - ummmm no! So they came on saturday and put in the dryer plugin so I could finally get some laundry done. Also they left work at 3 oclock on friday.. They had at this point made a habit of coming 8:30 to 10:30 ish and leaving 3:30 to 4:30 ish
Week 6 - no workers on monday - tuesday got a call from lowe's saying the workers would not be back until a new invoice that was given to them was paid. New invoice? For another $1227.40? After I pointed out some facts they decided to take $200 off the new invoice. We have yet to even see this new invoice. Also are you telling me the $15000 we paid to have this done is gone and you are wanting more money?
So now it's feb 13, 2018 a bathroom that is not even half done 6 weeks into the construction. That should have been done before the holidays. And we are being told they will not be back till $1000 in bs new charges have been paid.
We have called Corp and they have told us there is nothing we can do at this point other then pay the invoice and then they will get back to work.

I will never shop lowe's home improvement in oviedo again!
Our pickup truck is out of commission and we were in desperate need of some construction materials for a home improvement project. I called lowe's to inquire about their rental truck and was told they do not reserve it and it is first come first serve. Totally understandable. On saturday february 10, 2018 we headed to lowe's first thing in the morning to try to get the truck. We had a lot of large materials on our list and could not get them without a truck. We arrived around 10-10:30 am and inquired on the truck. I was told it was rented out about an hour ago. Knowing the rental is usually 75 minutes I asked how long ago it was rented. The young man said about an hour already. I said perfect! I would like to rent the truck what paperwork do I need to complete. I was told that he would call my cell phone when the truck came in. I gave him my name and phone number.
My husband I went and began to gather the materials needed. 3 sheets of 8x4 hardy board, 2 sheets of 8x4 green board, insulation, screws... But wait since we have a truck let's go ahead and get the guttering we need!
At 11 am I went to the customer service desk and asked if the truck was back yet and the same young man said no that she was running late. I said "that's going to be expensive ha ha" and I went back to look around and wait for the phone call that the truck was ready.
Might as well get a couple of plants and some panting pots... 11:15 went back to customer service and was told (same guy) she just called and is on her way. Ok! We are done shopping let's get out of here before I find something else to buy! We parked the 2 carts in the construction check out area and went back to customer service... Not yet... 12:30 we sit there about 5 foot away on the lawn furniture waiting... A lady comes in carrying keys my husband says that must be her... I look at the guy and he nods and smiles. We wait and I say they must have to inspect the truck out and maybe get gas... 1:15pm wth 3 hours waiting!
I go up to the counter and the guy is busy helping someone so I told my husband let's go check out and have the stuff ready because the truck should be ready now. We check out a whopping $497.85! Take the two carts out to the loading dock and I go to customer service to get the truck. I walk up it is now almost 1:30 maybe 1:45.. I walk up and the same guy looks at me points at me as says "the truck" yes I say I have been waiting for hours... He says"I think it has been rented out"..."what! I have been standing here for over 2 hours right here right in from of you!" I said "holy [censor], you are getting ready to have a really large return"
I was so angry I told my husband and he agreed to take the two carts right back to customer service. Fortunately I calmed down enough to call for help from my son (he was out of town) then my ex-husband. We did not return the stuff we needed it too bad and already wasted a whole day. But I will never shop lowe's home improvement in oviedo again!

This all started back in august 1017. After a couple of bids we chose lower to do our window replacement. 19, 072.00 paid on 81517.
We were waiting on our install date. They came out and forgot some windows, some windows were measured wrong and our new doors were broken. No problem things happen. We ordered a new door and the windows were going t be redone. We actually ordered 3 more windows for downstairs. We received no calls from miles wellborn, sales; came to our house and measured. I started to call and leave messages on his number and the store never could get a hold of anyone for over a month. I left more messages, emails asking for managers. Miles has never to this day ever called me back I have told the store and they don't seem to care. I asked on numerous occasions to make the store manager ramon to call me. No calls. The gave me and and a swan to deal with from instal. Finally they came out with the wrong door, a broken window and the 3 new windows added on were measured wrong. I had complained and left more messages for miles and the store. It is 13018 and still no doors and missing 4 windows. They are supposed to come out on thursday. We will see. Have been
The kitchen. My kitchen has been gutted since september 2017 still gutted!
I paid 23, 980.[protected]. First off I was gcrrentied a rebate which I filled out 3 times and talked to the in house designer nikki and she gave me to andrea who than gave me to kimiyo, I was being put on hold transferred and my emails were just resent and passed on. The kitchen the contractor, bret, is great and started the project helping us tear down and set up. The first set of cabinets came in and they were measured wrong. So they had to go back. This took weeks had a time with this as well were no one was calling me back or returning my emails. I was trying to get a hold of people for my windows, rebate and kitchen. They came to deliver our new cabinets but they delivered the wrong cabinets and they had to go back. There were weeks of no one talking to us I called emailed and left messages. On the third attempt of cabinets shawn and and came out to check on the cabinets. They came in with some wrong and the colors on the doors were different than the bases. So now we need more cabinets redone and wait again. I have been trying to be nice and understanding. No one is trying to make this right, the customer service is terrible. Andi the install manager is trying to help me but seems she is stuck. I asked for a meeting with all the managers. Ramon, who never has reached out to us. The meeting was yesterday folsom ca lower and the same people shawn, vivian and and are there. The two other managers did not show up. I am pissed off and the meeting was a waste of my and my husbands time. Nothing was accomplished and all they could say is that they are sorry and they cannot talk about giving us a discount or even caring if they kept us as clients. The two big managers not even showing up. I do not know what to do. It is almost february and I have no front doors, all my windows are not in and a gutted kitchen. I would like my windows finished with my doors and a discount I would like 3, 814.40 back off my windows which is a 20% discount. I want all my money back on my kitchen 23, 980.39

Due to past issues with Lowes, I was slowly coming back to them as customer service had improved. During Thanksgiving week of 2017 they advertised an 11% rebate on most items.

Since they got their act together for our veterans discount I bought a few things that could have waited. After sending in all the paperwork, I was informed that they were missing the needed info as to what was bought! One thing I tried to get thru their thick heads is most of these items were sent without an invoice so I printed the sale paper out of my online account, which I now find isn't good enough. It's my fault they don't send a receipt?

The paperwork I sent them had all this! I called and tried to get their F**up fixed but was shuffled between the rebate center and customer service with no resolution.

I now firmly believe these rebate offers are a scam to hook and bait you into buying more product.Right now I wish I could rip those appliances out of the wall for a full refund and go to Home Depot where I've never had a service issue.

I cant even begin to explain the awful quality and service we have received from Lowes at every turn... I would recommend to never use Lowes or any service team used by Lowes... that is how bad they have done.. so let me tell you as I doubt they'll let me upload all the pics and proof...
1. Constant back and forth to try and speak with the specific sales rep that started our cabinet order as apparently only that person can complete our order
2. Constant changing of the order as it was done incorrectly again and again
3. The most unprofessional installers I've ever dealt with... arrived late, left early and often didn't know what they were supposed to be doing as they kept asking me what to do next
4. When they removed by back splash they destroyed the wall with a claw hammer and told me I had to replace it before they would finish the install
5. The cabinets arrived with multiple deep chips... much more than what can be covered with touch up paint... and then the installers painted them any way and voided the warranty.
6. The Installers had to be called back out to the home to build the support for the counter top and to cut the sink box... which they didn't know they were required to do... and then they mangled the sink box so that it had to be replaced
7. We received nothing but push back from Lowes when all of these mistakes were pointed out and it was like pulling teeth to get them out to the home to inspect
8. When they finally agreed to replace with out any form of compensation... they attempted to use the same company... We have been without a functioning kitchen since Thanksgiving... and the Lowes management all went on vacation and left us without a word... hanging
9. When the replacement cabinets arrived... they left them on our porch in the rain.. when they were supposed to be delivered to the store first
10 10 000 dollars, 3 months and the worst experience ever and I'm still sitting here without a kitchen
11. Never purchase from Lowes or use any of the Installers/Vendors that Lowes uses or recommends

Let me start by saying this issue that I am writing you all started in October of 2017 and is still not resolved! I also want to add that I am not one to complain or type letters like this so it has to be an issue for me to take the time do write this. I am not sure if I can express to you in this letter just how unhappy I am with the LOWE'S.
I recently had my kitchen remodeled and was looking for a fridge. Since we are thinking about moving and have a small area for my refrigerator I had to look for a specific style/type/size which was not that easy. I live near the Lowe's on 8th Av in Bethlehem so I usually shop there and would frequently go into the store to look and see that kind of deals they had on a refrigerator I might need.
I had two specific types of experiences at Lowes. One was with a helpful person in the appliance department. A nice man helped me one day that I had some questions on a fridge. I ended up purchasing one but then went home to do some research on the fridge I was buying only to find out that the reviews were not that good and one of the other ones he told me about had better reviews. This male gave me some good information which helped me to do some research at home. I did go back to the store after looking at a few reviews online and cancel the fridge I ordered while I was in the store. I did this within a day or two of ordering it.
This second experience I had was awful. I had gone back to the appliance department first but the man that helped me the day or two prior was not there. The person that was sent me up to the customer service counter to cancel the order. I did that with no real problem. I now don't remember if the person I dealt with at the customer service desk both times was the same person since it was so long ago. I cancelled the order then went back to look for the second fridge that I read reviews on and wanted to order in its place. I spoke to someone there and they told me that the fridge I wanted was no longer in stock in the Bethlehem store. He sent me to the front counter again and said they could place an order for me. HOWEVER the woman that I dealt with at customer service was very unfriendly and told me that I could place the order for myself and that they would not be doing it if it didn't come from their store. I was befuddled. I then got on the phone and started to call the other stores myself from inside the Bethlehem Lowes. I was able to find the fridge I wanted at another store and explained to them what I was dealing with at the customer counter. The person from the Whitehall store sounded a little shocked when I told her why I was making the call myself and said that was uncalled for. I told her since I am in the middle of the store talking to her could I please call her when I got home and place an order with them since they seemed more helpful and friendly.

So 5 minutes later when I got home I called the Whitehall store and spoke to a very friendly woman who took a PHONE ORDER on October 4th. That was the first time I dealt with Lori who is the store manager for the appliance department. We placed the order and my fridge was to be delivered on October 9th. From talking with Lori, the fridge, I ordered was not a floor model and was in the box in the back of the store. I wanted to make sure I was not getting a floor model because that was the only one left at the Bethlehem store and it was damaged, so ordering it sight unseen I wanted to be sure it was not damaged. She assured me that it was still in the box and unopened. Ok order placed.
Now here we are at October 9th when the fridge got delivered. My husband and I were both home waiting for the delivery. We were shocked and what we watched! First our fridge was out of the box and being moved around inside this truck bumping into other appliances that also were out for delivery that day. The one "kid" who moved it put my fridge on the back of the truck liftgate and walked away and the fridge almost fell off since they were parked on a slight grade in the street. My husband had to yell "hey its going to fall off". Finally, the driver got out and helped the other person bring the fridge inside. When they got it into my kitchen my husband and I looked it over and there are slight scratches on the top freezer door and a small dimple in the freezer door as well. I told the delivery guys to wait that I was not taking it. They told me that I could take it and they would mark it on the delivery paperwork that it was damaged and I could call and make arrangements for a replacement. I was on the phone with the Whitehall store telling them about the damaged fridge and the fact that there will be a lot of other people calling about damaged items because these delivery guys did not care about the products they were moving. To me all they were concerned about was getting it off as quick as they could and onto the next delivery. The woman I spoke with who again might have been Lori told me that they will check around and see if they can find me a replacement fridge and she would get back to me. They had called me back within a day or two to tell me that it was a clearance fridge and there were no others available. I then asked if they could order me a replacement door. Lori gave me an option for another fridge in its place but this one I have had the ice maker and the one she was offering me would not have had one. During our conversation I also mentioned that if I did have another fridge delivered I would be afraid to have it delivered by these same guys for fear the next one would be damaged. Lori shared with me that they have been having a lot of complaints about the delivery people and damage.
On October 10th or 11th they ordered me a new freezer door. I spoke to Betty for this and she said it would take 2-3 weeks for the door to come in and be delivered.

I called back a few times in the 2 - 3 weeks wait and finally got a new door delivered on November 3rd. The door was scratched and dented, very noticeable. I saw it in the box on the truck and the guy who unpackaged it noticed it and said to me I don't think you want this one, this is worse than the one you have. I could not believe this. I called the Whitehall store looking for Lori at 1045 that day but she was off. Between the 3rd and 7th of November I called looking for Lori or Betty but had no luck. I left messages and finally on November 7th Lori called me back and said that door had been inspected by her and another person before it left the store that day and it was not damaged. I assured her that by the time it got to me it was and since it was being sent back to the store she could look at the damage herself. The delivery person again was the one who noticed it first.
I also told her that I did not know what to do about my bill. I pay off my credit cards in full each month and was concerned about paying this one off because of this outstanding problem. Lori told me I could pay my bill and they will honor whatever I wanted because this is an ongoing issue. She has been very nice to deal with when I was able to speak with her. On November 7th another freezer door was ordered for me. I told Lori that I would prefer to just have my husband and myself come and pick up the door once it was at the store because I really did not want these delivery guys delivering it again. On November 28th I called to see what the status of the freezer door is and I was told they were still waiting for it to come in.

I have called numerous times between November 28th and today January 12th 2018 unable to talk to anyone because the phone either rings with no one ever picking it up or Lori is not working. I have left my name asking to have Lori call back but I have not been able to speak to her since the 28th of November.

I am now very upset with this whole process and would like to find some resolution to my problem here. I either want another freezer door like promised, a totally new fridge for the same price I paid which has an ice maker installed or a substantial amount off of what I paid since this has been nothing but a problem since day one and has taken up so much of my time and caused a lot of frustration and stress.

I am sending this as many places as I can with hope that someone will finally reach out to me and help me.