Lowe's
Reviews and Complaints

We bought a GE Washing Machine In August 2016 along with the protection plan. They have sent 4 different technicians out due to the machine not spinning. To date it still does not spin and the protection plan and Lowes don't seem to car a bit. I had to buy a new washing machine yesterday and no not from Lowes. After spending thousands of dollars at their stores they treat us as a piece of dirt. They are completely not customer aligned. I have over 500 dollars into the washing machine plus the cost of the protection plan and don't expect anything more from Lowes. I definitely would not recommend them to anyone I know and will be sure that all our friends and family know about this.

Email sent to customercare @ lowes.com which they never respond to.

Ordered my bathroom vanity in NOVEMBER.

You took my $ immediately.

Said it would ship to store on 12-9-17

Received email on 11-26-17 saying it would be delayed and would ship on 12-11-17.

I called the Copperfield store on 12-11-17 and spoke to the manager Paul. He promised to look into it and call me back the next morning. He did and told me looked like the order was 'committed' but nothing else had happened. He also said I could pick another and he could take off 100.00. I told him I would speak to my husband and let him know. I called back on 12-13-17 @ 7:17am and left a message with the operator. Have not heard a peep back. Have also not heard back from your automated emails about when if ever I might receive my bathroom vanity.

I called your 'customer service' number and after being on hold for over 30 minutes finally spoke with Cynthia. I expressed that I was not happy and her response was 'YOU have to understand it is the holidays' (Are you kidding me she answers your phone?) Um. No. YOU have to understand I lost my home to Harvey, I am rebuilding it and you took my $ and promised a date and it is WEEKS later and I still have NOTHING to show for it. She told me it looks like it shipped yesterday and put me on hold (again) to find out if it shipped to the warehouse or to the store. After a while she came back on and said it shipped to the store and gave me a tracking # VE005034.

Oh yeah. I also emailed y'all back on December 11th and got ZERO response...Imagine that?

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I am guessing no one will read this either so I will print off my documentation and send it to corporate, the BBB and the attorney general.

I am very, VERY dissatisfied that I had to chase down my order to get info. My time is valuable too. I feel that I was taken advantage of because I basically had no alternative since I had already had my money taken for the product so all I could do is wait. Because I am in Houston we don't matter because we all NEED these things desperately so you do not care because there are so many of us giving you $ hand over foot to fix our destroyed homes. I will be sharing my experience on social media, BBB and the attorney general. Shame on you. You could have done better, much better but instead chose to screw the people have shopped there for over 20 years.

Here is a fun fact: The app Nextdoor that we are all using in our neighborhood to warn each other about contractors and vendors that are screwing us in our hurricane destroyed homes made it very easy to share my progress (or lack of) with you people.

I have visited sugar land first colony store today and found no real help to address my concern. It seem as if no body care about customer service and poor response form who ever you look for help. There was no body at the kitchen counter, appliance section. I feel very bad impression about this store. Met couple of store people for help and no body really know about the product of asked.

Have just got off the phone with Loews Customer Service...
Closed the account in Sept. 2017 and was told the final amount...
Paid in full..Approx. $150.90 including a $25 late fee.

I get notice today that my credit score dropped nearly 80 pts. Due to what started as a $3 interest fee which has grown to $7.02.

This after I was told the $150.90 was total bill in Sept.

You can't win with these people. I was told the final amount and asked to close account. They gave me the amount and I paid. Was not and need not expect any further bills. Now the "interest" has caused problem. Was not expecting interest, no mention at that time.

Again you can't win...rlj

I ordered countertop that was supposed to be delivered on Wednesday but it snowed the night before so they refused to deliver. Promised it would be put on the truck the next day but it wasn't. Finally delivered Friday but they said they almost didn't. This is Maine so I asked why they did not have studded tires since there must be lots more driveways like mine, they told me to talk to corporate. One of them was rude. I have just purchased a new home that needs a lot of remodeling and have recently spent a few thousand dollars at your store but you will never get my business again. This was extremely frustrating

Bought all our kitchen appliances new at Lowe's 3 years ago (2014) and also bought 5 year service plans for each appliance. Initially, service calls were handled efficiently.
However, this year (November/December 2017) they are a comedy of errors (wrong address, missed appointments, contradictory excuses). Frankly won't buy from them again - as they remind me of how Sears Roebuck (we used to buy from them many years ago) started to go down the drain.

We purchased a washer dryer set on Black Friday 2017 totaling over $2000.00. We purchased the present set there as well 12 years ago in addition to many other purchases over 12 years and prior to Black Friday in the last 1 to 1 1/2 years spent approximately $20, 000.00 through this store. Anyway. Had to wait 7 to 10 business days for washer as they did not have in stock. At day 9 I the customer called to follow up and long story short they had the washer not our dryer as they sold it to someone else. Told we would have to wait 2 weeks for dryer. Not my problem but theirs. They were having one from another store sent to them to deliver us both items together but they didn't receive that one either. Told us maybe in next day or two before they would have it. Just how much smoke can a person take getting blown up their backside. We felt they just don't have one for us so after back and forth with managers and b.s. we went to the store and cancelled our order. Will not spend another penny with Lowes. That's a promise!

On Friday Dec. 8th at about 3pm my husband and I went to Lowes to get some lumber and cleaning supplies. I went to get the cleaning supplies while my husband parked the truck in the lumber yard. When I was pushing the cart to meet my husband Jerrica (Lowes employee) yelled at me from her register with other customers around wanting my receipt for the cleaning supplies that were in my cart. I wasn't finished shopping and yet she wanted a receipt. I am not a thief, I do not have a criminal record. I am an old lady and I was embarrassed and humiliated by Jerrica's behavior. She had no business doing that to me.

When we were ready to check out we went to Darlene who worked at the register on Friday. She tried to calm me down because I was so mad by what Jerrica had done. Darlene was kind as she always is. My husband and I look forward to seeing her every time we go to Lowes. She usually works at the security booth as you drive out of the lumber yard. She always has a pleasant and calming demeanor always kind and always a smile.

Jerrica could learn a lot about customer care from Darlene

I read you are changing the rules on the 10 percent discount for military. Please explain and why?
And I am not sure this warrants a 350 character explamation of my question . A 350 character answer to be sure.
All this and I am still not at 250. Now I still have about 100 characters to go. Lowe's is kinda my goto store. Would be nice if you have us the option of emailing us the receipt when we use a card... just saying.

Watch that items are accurate for your full rebates... On nov. 12th I bought 6 new ge kitchen appliances from lowes for our new home in wichita ks. I purchased them early because of the black friday specials and the ge rebates on 4 of the 5 that I wanted. Lowes had an additional rebate of up to $500. It took 6 to qualify for the largest amount, and 5 dropped the rebate offer to $300. The purchase of the added microwave also qualified for an additional $100 from ge, and I had this ge rebate form in hand during this purchase for verification. Since the added rebates would apply, I went ahead and purchased the additional item. I have not moved yet so I have not taken delivery. After purchase, I first went to ge website and tried to enter my rebate information into the online portal thru ge. It could not verify the lowes store I purchased it at, so I called their rebate center. I was told lowes had their own rebate center and that I needed to use it to apply for the ge rebate. So I went next to the lowes rebate website to enter both the lowes and the ge rebates for the 6 appliances. I should have qualified for $500 thru ge because of my 5 qualifying appliances, and an additional $500 thru the lowes appliance rebates on all 6, which has disclaimers, but all mine should have qualified under these rules. The rebates were submitted, but on the 2 rebate forms that the store printed separate from my purchase receipt only showed 4 appliances on each. This was a reduction to only $200 on my lowes rebate, and $100 on the ge rebate. I called ge again because one item that clearly showed as qualified thru ge was not listed thru lowes on their form, although ge said they should be identical as the item qualifies, lowes did not have it on my rebate slip. I phoned the lowes rebate center who could not verify my amounts at the time, only that I would get an email about my submission in 2-3 weeks. They could not even say whether my submission was actually received. Concerned, I called the store and spoke with the manager. He wasn't clear what I was actually seeing online and within my rebate slips the store provided me, so I took all my copies to the store for him to see what I was seeing. After verifying he saw what I did, and agreeing that I should qualify for the $500 rebate levels on each, he made copies and said he would call management and others for assistance and let me know.in the meantime, not seeing an email, I verified thru lowes rebate website that the rebates were in process, and both for the lower amounts, and not what I qualified for. I spoke to him again on nov 23rd because if they were not going to honor the $400 difference in rebates, I would go purchase these at their competitor who had the same models on sale and also the same $500 store rebate to apply thru nov 30th. He assured me he would get to the bottom of it before then. Since it had been thanksgiving I waited until tues the 29th to call back the lowes manager. He then told me he didn't have an answer from corporate about the issue. He told me regardless of their response, so that I did not have to go out of my way to the competitor, he would make up the $400 difference with cash at the store level after receipt of my rebates if the rebates reflected a lesser amount. I sent him via email the stats posted about the rebate amounts on the lowes rebate site and the content of the cash offer to have it listed in writing our conversation about it. Their site now says these were sent to me on nov 29th and it lists a tracking number, but no carrier. I again called their number, 3 times to get somebody I could understand, to find out the carrier to see when these will be delivered. It turns out it is just some internal tracking number and they were sent stamped us mail. I have not received them via mail as yet. I did go to the competitor, where the fridge was out of stock, so it lowered their rebate by $100. I would have bought the others anyway, but feared it would mess up a submission to ge rebate center because I had applied for one previously through lowes. This has been a huge hassle, and I am now out the sale prices at the competitor if lowes doesn't refund me the rebate difference to me as stated. I bought them earlier than needed to save money, and I only want what I am entitled to without hassle, but it seems you can't hardly get away from that with the big box stores these days. I will try to post again either upon resolution or order cancellation. Kay

My on line order of floor tile (appx 700 dollars)was due to be delivered 12/02/71. (order number ([protected])That didn't happen. Their excuse was diver failed to report for work, but they didn't even call to tell me. I had already contracted installer to start work the following Monday 12/04/71. After several unanswered calls I was able to talk to someone with my complaint at Corpus Christi store assuring me that tile would be there first thing Monday morning and that the delivery charge would be waved, that didn't happen either. The contractor charged me for two hours for waiting for tile that did not come and again I called the Loews store and was promise delivery today Tuesday 12/05/71, still waiting, I'm out a hundred dollars, maybe one fifty if delivery charge is not off my credit card, for nothing because Loew's seems not to care after they have their money

I thought I was only a rare case until I started reading all the problems other people are having with Lowe's standing behind their warranties.

I brought a granite counter top from Lowe's in Kalamazoo, Michigan 9 years ago and have a crack that is getting worse .

I took all my paperwork in to Lowe's and they said they would see what they could do.

If you look at their granite warranty on their website it states, lifetime transferable warranty. When I brought my granite counter top I was also told at that time that they stand behind their granite.

Well after several e-mails I was told to get an estimate on the repair and send it to them.

I sent them the estimate, $865.00.

I received and e-mail saying they would only pay $400.00 of the estimate.

This is far from life time transferable warranty !

I have all my e-mails and paperwork and pictures of my problem.

You can go on their website and read about their warranty that they don't stand behind.

All I want is for Lowe's to stand behind their product and repair my counter top. I'm not asking for anything more.

We have been Lowe's customers for years. We are retired and my 95 year old mother who is a WWII vet now lives with us. I was in the Navy so we have always taken advantage of shopping at Lowe's because of their service discount.
So much for their, thank you for your service.

Wish we could have gotten service from them on our granite counter tops.

I don't have $400 and some dollars to repair our granite and shouldn't have to pay anything.

David Kocsis

Last week my husband and I ordered kitchen cabinets totaling approx. $10, 000. We stopped by the appliance dept. to order a new Microwave range, Dishwasher, and two ceiling fans for the same room.(All which were on sale) unfortunately the microwave was out of stock until the end of the week, and not one, or two, but almost all the Dishwashers were also no longer available? when I asked when they were coming in, they told me they had no idea that the system showed them out of stock, and they have no idea when or if they are going to carry them again? I asked to speak to a Manager where I waited for them to call him out of a Meeting in back. I explained I just wanted a Dishwasher for my new Kitchen and that most of them were no longer available, ( just the higher pried ones $799.00 and up) what kind of sale is it if nothing is available or you can not order one? The Manager told me they ran out from the warehouse and they would not restock for months? and he could not tell me exactly when or give me the sale price for the next batch of Dishwashers ? Really ! Know I am bothered to go some where else, and go with out a Dishwasher for months if and when they come in, then pay full Price!? What kind of Customer Service is that? I am sure my new Kitchen Cabinets will look great with a huge gaping whole under them. Further more, how do you hold a sale, and then not have enough products to cover or honor it? Hope I am not making a huge mistake about the Cabinets?

This Lowe's horror story starts on Friday, November 24, the day after Thanksgiving ( as luck would have it) . My washer is not draining, so instinctively I already know to check the drain filter and clear it out. It starts moving again only to stop at the next cycle. I pull out my instruction manual and check hoses, valves, codes; this is way beyond my grade. With all of the excitement of the Holiday, I didn't get to call Lowe's Warranty until that Saturday. This is where it begins. They schedule me for that Tuesday the 28th...great I'm thinking ( I don't know how many of you realize this but for us who work at home, a washing machine is an essential tool). A&E Factory (the appliance Repair place) calls me on Monday the 27th to inform me that my appointment has to be rescheduled to December 5th. Needless to say, I wasn't happy ( I have tons of kitchen towels, etc., to wash after a holiday... not smelling good). They told me there was nothing they could do about it. So I called Lowe's Warranty back and complained, hoping they can find another appliance service company, after all a company as big as Lowe's must have several people on hand that they use to fulfill their Customer Service Satisfaction Right? When the agent at lowes called A&E back ( to try and appease the monster) they now said that the soonest they could get to it would be Dec 7th (What?). At this point I'm just frustrated and angry, I'm not having it, after all, this is why we buy warranty's right. To avoid these situations. You call your warranty, they schedule you an adequate appointment, they tech comes fixes your appliance and everybody's happy again. Apparently not with Lowe"s. The Lowe's agent advises me that I have the option of obtaining a certified Samsung technician to fix my washer and that they can then reimburse me. So I contact a Sears Home repair and they schedule me the very next day (too bad they're going out of business, now we get Lowe's and that sort). As you can imagine I'm ecstatic about getting my washer back. Sears Tech comes on Tuesday the 28th (great guy btw) informs me that the manufacturer is no longer making parts for my 3 yr old Samsung Front loader(Whatda?) I'm in disbelief. He proceeds to tell me that if my washer is under warranty, they must replace my washer. I'm thinking, OK great, let's get this ball rolling, I call them back and give them the receipt, and technicians notes, and they will accept and start the paper work for the new washer, and I should have a new washer in a day or two...no brainer, we're back in business. NOPE! That's exactly what I did and after speaking and debating the issue with probably everyone of their customer service agents, plus three Supervisors (one Barrett, which should not be) they inform me that they will look into a washer buy out and that it will take a day or two...OK(sigh!) Meanwhile I load up seven loads of laundry ( have a large family...why I need my washer) and over the hills and through the mountains to the laundry mat we go. After soaked blankets that didn't drain right, comments from the elderly man who works there about how (You didn't read the sign?) because I was using an "Employee only"dryer because all the others were either out of order or in use (and I was so overwhelmed, I really didn't read...) and forty dollars later with half dried clothes( thank God my dryer still works and a good old fashioned clothes line for blankets) I'm driving back thinking how much a washer is needed and how fortunate I am to have one...wait I don't have one, thanks to LOWE'S incompetency and lack of Customer Service. I go to bed so tired thinking that in the morning I will get up and see where we're at with this warranty circus and that's exactly what I did. After being on hold for a long time Courtney the "Supervisor" finally tells me that after looking into it (for the umpteenth time) they will look into a buyout and it will take about 5 working days before they get back to me...wait...this is de ja vu, haven't I heard this before? Oh ya, when A&E said they would reschedule me on the 5th which was bad enough and then they push me even further into the 7th, now I remember. So I kicked and screamed and threatened to do in my power anything I can so that another person does not fall victim to Lowe's horrible Customer Service, bad practice, and lack of Goodwill. I will now go back to drying my half dried clothes, folding and putting away, while I ponder which laundry mat I should go to next, until Lowe's Home Disappointment Store decides to give me back my washer...that I paid for! Along with a Service contract! I'm not asking for freebies, just give me what I paid for!

Loews will not stand behind there extended warranty...it was a waste of money.
The dryer has a defective control board, but as long as we can dry our cloths on manual timed dry...they say that the unit "works" and will not replace the automatic function board. We have used only the auto function for the last four years and had never used the manual timed dry function.
So the extended warranty is useless and we wasted $179.00 when we bought the unit.

I bought a washer& Dryer 2 weeks ago. Promised someone would call me with a time frame of delivery the night before. That call never happened. So finally when I had not heard from anyone by 11am the next day(delivery day)I called them. They informed me it was between 11-1. So why now about 2pm do i get a call that tells me they forgot my stacking kits and I could just take it without the kit. I can not I tell them as it is going in a small space. Well I guess you will have to take it tomorrow then. So I miss a day of work/pay to sit here just to do it again tomorrow? I try to speak to a store manager and was refused when calling the store. How is this proper customer service. Please have someone contact me. I have other home improvement stores to choose from who might like my money as we are remodeling a home.

IN REGARDS TO MY ORDER [protected] I just received the order today 11-20-2017 Well i'm sorry to say i need a return label sent just because I didn't realize the the battery /power pack wasn't include with the saw . so its not any good to me and I'm not going to purchase it separately it should of came with it . So please send or e-mail me a return label so i can can send it back or if a battery pack was supposed to be included send it
Thank You

ANTHONY LEZINSKI
[protected]@gmail.com

Our nightmare started in may 2017. It is now november, nothing is right... The products are cheaply made and not cheap... They dinged up every door frame, put holes in the walls, oops.. Several calls for delivery, oops, never happened.. Got the doors about 3 weeks ago.. Still sittting in the garage.. The front door is nightmare, had the first one sent back, had big gash in it... The guy said you have paint anyway... I said really, take it away... They finally put up a loner door for the master bath, put it on backwards, and put a gash in the wall... Back in the early 80's I worked lowes in georgia, great people, products and the best store manager... I will never set one foot in any lowes... The store manager is incompetent and a big fat liar.. No one has any idea what they are doing... Called corporate... Crickets... This has made a lot of trouble between my husband and me... He is not well, just lost his mom, and dealing with these incompetent boobs... If you want to keep your sanity, do not use them for anything... We are still not done with this mess, no doors for the holidays...

Hi my name is mary a. Saunders,
I was hurt at lowe's 2015, aug.7. My 1st worker paid me answered my phone calls, etc. After he left it went down hill, they passed my case around from person to person, no-one would call me, or pay me, and no-one knew what was going on with my case. My dr referrals were denied and I had to hire a lawyer, I had my car repoed, and my husbabd has stuggeled to pay our monthly bills. I recently won my case but I was informed by my dr's office that melissa hale isn't my worker anymore, and that my new referrals have to be sent somewhere else and could take a while. Well by hell i'm sick and tired of waiting... I'm hurting and i've been neglected for far to long... Approve my referrals please!

11/8/17 I visited my local Lowes store. We buy all of our appliances flooring, plumbing etc at this store. My husband is a Vietnam Vet and we also recommend Lowes to others. This is the first time in decades that I was treated so rudely. I just retired and we are remodeling our home. I want to start with the flooring so I was looking in the tile isle for pebble tile that I saw on line. There was a gentleman in the next row and I asked if he could tell me where the flooring stone tile would be. I only saw backsplashes. He said that I could use backsplash on the floor it is the sme. Some of it looked like it wasn't sturdy enough for the floor. I asked him if he could come to the next row and help me. He looked annoyed and started to talk over me and go on about things I do not need at this time. I told him I just wanted to ask a question and he walked away. I asked another man but he just took me back to the first employee. He pulled some samples of large stone tile and I explained that I wanted small pebble tile and I think it is called river stone. He told me that it was river stone and just stood there. I said if you don't want to help me I will go somewhere else. I really didn't want to go elsewhere, so I went to customer service and asked the lady if she was a manager or if there was one available and she turned around and ignored me. I am sorry for rambling on, but I am so angry I could scream. I gave up finally and just came home and decided to contact you. As a Vet my husband buys everything there. I'm not sure that I will come back at all. Thank you for your time.
Susan Caruso