LuLu Hypermarket
Reviews and Complaints

I bought a Ikon led 4k smart tv from Lulu Hypermarket riyadh on 06/02/2021 its worth 949 riyals . Now the product not working properly.. i can see "wisdom share" logo only

We frequently shop at lulu hypermarket at Karama. An incident yesterday has made me so angered that I had to report it to the management of Lulu. And maybe later to the authorities. Around 10:15 to 10:30 at the section where they place the cut slices of Watermelon a man wearing cobalt blue scrubs (clearly a medical professional) ripped out the plastic covering and dug his fingers right into the piece of Watermelon and ate the whole chunk as well as shared it with his wife. Then left it there open and left. I was completely shocked. I reported this disgusting behavior to the lulu staff to check cameras immediately and their laid back attitude to take any further action made me rethink my decision to ever again shop for food at lulu! This is utterly ridiculous at a time like this the staff felt reluctant, unmoved and unhinged to take any actions.
The man in blue scrubs walked out of the store scout-free. And Almighty knows if the Watermelon even replaced?!

They will not deliver the items on time 😠 i ordered May 7, 2021 imagine how many days have passed without solving the issue . Until now i'm not receiving my order perfumes

We bought a cake from lulu which is spoiled before expiry date. Full of fungers. Luckily we have noticed it. As all are aware we are alreadystruggling with corona if we take this kind of food what will happen?

Please advice your qc team or supervisors monitor this throughly. As you aware childrens likes cake very much and if they consumed this it will be a serious issue.

I ordered from your APP using click and collect and i was suppose to get my order yesterday but as i went there they didnt now about the service and today again i visited same branch LULU MALL DAMMAM and unfortunatley i got the same answer, i advise to educate the customer service about the service CLICK AND COLLECT so we can avoid such problems in future orders now i need you to get my order which i have ordered three days ago.

Order # [protected]

I ordered eggs and few other things online but after receiving the delivery...half of the eggs were broken, so i wrote an e-mail, but unfortunately no reply from them. Emailed them many times but no action has been taken so far. Tried calling the call center number couple of times but no one picks up. Really disappointed. Horrible customer service!

We bought premium dates (mariyam dates) from lulu hypermarket festival plaza dubai and they were very bad quality.. the price of the kg is 30 aed as an offer but half of the kg was containing insects and worms.. very bad quality! We throw it..you should improve the quality of food and control it even when they are on promotions.. never buy such things again

I'm writing this to make the LuLu Management aware of the extremely poor customer service at the Department Stores in LuLu Hypermarket in Ajman, Al Bustan.

Today's experience (26/April/2021, 23:25) was one of the few bad experience I had in the Department Store (2nd Floor). Despite previous bad experiences, I still continue to visit LuLu due to my Mother's emotional attachment to the LuLu group since she spent a good part of her life here in the United Arab Emirates and she always like to stop at LuLu. She still accompanies us in our shopping and insists on going to LuLu.

Today we were here to purchase a 60x60 Gas Burner. As there were not much options available in the display, we checked with the Merchandiser if there were more Gas Burners available. He just replied by saying "We have more Gas Burners, but those are not available for display". There was absolutely no effort on his part to explain us about the Burners available in store. And we just left really disappointed, and really didn't bother to ask him to explain us about the Burners available in store coz I believe that it is his job to do so.

The disappointment is due to the fact that we were at Nesto Hypermarket and almost chose a Gas Burner until my Mother interfered and insisted on visiting LuLu to buy it. I tried to explain her about my previous experience in the LuLu Stores, but she refused. And we came to LuLu to experience this situation where the Merchandiser had absolutely no interest in Customer.

Previous experiences includes lack of Customer service in Electronics section when we were here to purchase a Tower Fan. Another time for a Washing Machine and again once in the Foot Wear section. I made an immediate complaint earlier on the same day when I came to purchase a Footwear and unfortunately, no response.

I'm not writing this hoping to have a positive result, but at least to make aware the management about "My" experiences.

Kindly train the Employees. It's so pathetic to waste our time to come for a shopping in LuLu. All my first visits to purchase electronics was at LuLu due to my Mother's love for the LuLu, unfortunately with no result. And then we shop at Nesto immediately after leaving LuLu and we are a happy customer there. Please train your Employees to serve a customer like how the Nesto Merchandisers are keen on selling their products. It's a shame on LuLu Management despite such a huge reputation.

Nazmi Nizam
+[protected]

Whenever I want to buy something for my home my first choice is Lulu hypermarket as I get everything there what I am looking for.Recently I bought some story books for my small kid and I didn't check there was printing mistake in the book which I got to know when we saw that story was incomplete after couple of days I with my kidwent to check with the customer care to show this problem. After waiting for long I met one person in customer care who asked me about the complain then I had to explain same thing to another and then same sequence followed till I met 4th person in their customer care service who somehow saw there is a printing mistake in the book. He asked me to wait further as he was checking with the book. After waiting with my kid for a while I decided to keep my small kid busy by completing my grocery shopping in Lulu then I came back and then got a reply that they can't do it as I lost the bill. I had card and my contact no.and all the details I could share but I asked them to check the code and see this book belongs to this Lulu and it has mistake in pages so if they can just exchange with correct one and not asking for returning it. I was shocked to hear that one of the manager in the store named Ashiq Ashraf neither listening to my problem nor resolving it rather saying anyone can bring this book from India and can ask for exchange. I live in Abu Dhabi for 6 years and I am a regular customer of Lulu just because I really like their store and customer service and never seen such kind of humiliation for a kids book just because I lost the bill but I had all the details. If I want I can throw this book to the bin as its not worth for my nursury kid because story has misprinted and I wasted my time with a small kid in the shop arguing about his bad behaviour. My husband went complained his bad behaviour but this manager has no apology. I believe we all deserve good behaviour and Lulu has always given best customer care service and has always resolved problem in a positive way but such a disrespectful behaviour of Mr. Ashiq Ashraf is highly unacceptable. I want Lulu customer care team to take action on it and ask him to behave well especially to the female customer.

One of the items ordered online was not delivered. Many of the fruit items delivered were moldy and had to be disposed of as well.
I contacted the delivery driver and customer service about the missing item but have not had the item delivered or the money for the item refunded.

I have now sent another email to Lulu regarding the issue and hope to hear back from them.

This is not the first time, I have experienced decayed food item from LULU, we have purchased Bikaji Dry Kachori box with manufacturing date of 09th Nov 2020 having expiry of 08th August 2021, item purchased on 02nd April 2021

Since the item is well within the consumption date, still we found all kachoris having fungus inside and this is not the first time earlier also same thing has happened quite number of times

I purchase grocery items for complete month from Lulu Sanayia, Alain on 2-Apr, 2021, so during editing the air freshener to spray machine i found missed spray point, so next Friday on 9-4-21 i go to supervisor but he blame to me you broke this, he said it will never ever damage so i keep this air freshener on counter and come back to home, Thanks

Dear Lulu Administration Team
I am Shaista from Malaysia I need to bring in your kind notice a serious issue encountered at Lulu Mart (Lot 159, Persiaran Capsquare Off, Jalan Munshi Abdulla City Centre, KL). I normally go Lulu for grocery and on April 4th 2021 I did my routine grocery and the bill was 49.80 (Sip attached ).
I normally pay by card on that day the machine there was out of order I don't know the girl on the counter said my repeatedly to enter my pin and I did it and then she said your card is not working I was amazed how come my card was perfectly ok. I paid by cash (slip attached).
After a while, I was a bit far from lulu I checked online the amount deducted four times from my account. I rushed to LULU customer service shown them proof and I am highly desperate for the way they deal with me and given me a number to contact them the next day means April 5, 2021. Meanwhile, I contacted May Bank also.
The customer service number given to me is [protected] . I contacted the number on April 5th. The lady there said we get back to you after discussion with the finance department. Today is April 10 no response from Lulu customer service even I contacted my self no response. I need to ask one thing Why you have open this customer service if they cannot facilitate us. I am going to attach here all proof and I want to know to whom I contact to solve this issue if your customer service is showing such least bothered behaviour. Believe me, I was the biggest fan of Lulu and this behaviour of your staff really given a bad impression on me.

See the attachment for the paid slip by cash and the same amount deduction four times from my account. I hope you being a head office will take an action. and please groom your customer service how to tackle the issues and customers. I think Customer is the key to your business.

Please reply to me back.
my email is [protected]@gmail.com

Dear sir/Madam,

I purchased lenovo laptop from Lulu Hypermarket, Dajeej on 02nd Aug, 2020, with one year warranty, My laptop camera had an issue and I went to Lenovo service center on 03 April, 2021, they denied service stating that laptop's one year warranty ended on 31 March, 2021, as Warranty start from 01 April, 2020.

This shows that the warranty started 4 months before I purchased the laptop.? Kindly investigate and provide me solution as soon as possible.

Please find attached email reply from service center & invoice copy and service center report attached as proof.
Thanks & regards,
Ajith.K.O
Kuwait

________

Had a really bad experience buying online as the rice cooker delivered is physically damaged then replaced with worst damaged that could burn a flat. It has been 2months already still no replacement and customer service always said that they already forwarded to concern department.
I will never buy online from this store again, Carrefour items are much way better.
You should check your items before delivering it as it is a waste of my money and time for making follow-ups.

I bought almonds and other dry fruits from lulu near batha riyadh, it's full of insects, I can't believe that lulu is selling such products, which are harmful to consume.

Dear Lulu Team,

I would like to bring into your notice that I have experienced pathetic service from your team Stadium branch. We bought a Shoe Rack on 26th March (Friday) and we were promissed that we will receive it max by Monday or Tuesday next week. However we are on Thursday today 1st April but still not received any call or my order. There is a Customer service guy called Nijas who always says he will call but he never did and he confirmed I will receive my order as it's already out for delivery in next half an hour and that he said at 7:30 pm in the evening then I waited for 1 hour and I called again then another guy picked up and his name was Abdur Rehman he said I have no idea about ur order and I will check and I will call you back. Then I told him your previous colleague already mentioned that it's out for delivery. I asked for Store Manager then he gave me a number of Satish I called him as well he said I will check and update u then i asked him please give me the number of driver and he provided the same. Later I called driver and asked when are you coming for delivery then he confirmed he doesn't have my order.

So at the end I just want say it feels like I am trapped in some kind of game which is unending.

I hope any of your department head read this and check with these guys personally why are they deminig LULU brand when it comes to an commitment. Again please dont misquote me that I want problem for any of your staff but yes approach is super casual.

It was my first and last experience and in future I wont even think to buy any stuff from LuLu which requires delivery service.

This happened today evening when I was about to redeemy Sabb points and decided to go to a supermarket specifically LULU RIYADH AVENUE MALL BRANCH RIYADH KSA. As I asked assistant to their customer service they told me that I have to log on now tru online to redeem my points. I dont know how to do this because last time they will just swipe the card and khalas! I asked assistant to one of there customer service and he did the thing. Asked me to download Sabbnet mobile app. Log in my account and he do some clicking options and so ford. He told me I will received 2 emails for confirmation and the 2nd email will have the barcode where I can use to purchase. But unfortunately after I finished buying stuffs and about to pay the cashhier man told me that my barcode is not under LULU is from other company - STRAZPLAY. I went back to the customer service and asked why I cannot used my Sabbnet points and what is about the other company. They told me its mistakenly selected by the one who registered it and that's the problem. They did asked other guys to try to scan the barcode and same thing appearing that it is not for lulu discount code. I waited for 3-4hrs until they were about to close before 12midnight but nothing has been happened. They asked me to do email and contact customer service as if someone will answer at that moment 10-1130pm. They asked to try to send email and everything. Asked me to try to check and go to the bank if I have time as If I have time Ive told them and the points will expire today 31st of March. I would like to know how cam I wave to cancel this useless points if i will not ise it to avail in Starzplay or nothing else than supermarket. Pls enlighten me.

ACCT NAME: PAUL ALDRIN MENDOZA
ACCT NUMBER: ••••5015 Expires: 03/2022
CONTACT INFO: [protected]

Dear Sirs,

I have purchased a 65 inch hisense 65U8QF TV from Lulu, Ruwais Mall, Ruwais on 23rd March pertaining receipt No. [protected]. TV having default Picture jurging and motion blur problem. It problem occurred again and again. It also puts badly effects on eyes and you cannot watch the TV continuously. I am totally unsatisfied and exchange with other company TV.Yesterday I bring back the TV on the same store but there response is not good. Customer care staff trying to prove me layer and wrong instead help me. I will request you please look into the matter seriously and resolve my issue.

Your kind cooperation and understanding of my viewpoint will be highly appreciated.

Regards,

Found live flying insect in raisin one kg sealed unopen package. Looks like a mosquito...or something similar..Video uploading. (Lulu brand)