LuLu Hypermarket
Reviews and Complaints

I had bought an Ikon iron from Lulu on Aug 19th 202. The iron was defected. The plug split and exposed live wires which is a safety hazard for me and my kids. I tried returning it to Lulu on 25 DEC 2021 saying that a replacement plug will not give me enough confidence to use this again, regardless if it was replaced and need a different brand iron. The manager Ansar P.A said to send it to the manufacturer as see what they have to say once it comes back. I repeated that I will not take this iron back even if it was replaced as the plug can split again and exposed live wires can potentially electrocute my kids. He insisted to send it to the manufacturer to see what they have to say.
Today on 21 JAN 2022, I waited for min 30 min at the desk to give me the iron. I opened up the iron and found out that it was drenched in water which was wrapped in plastic. I said I will not take this back as this is an electronic item it now defective. But Ansar P.A kept on insisting that the iron needs to be sent to the manufacturer to get it looked at before he replaces the iron. This is their problem not mine, I just need a replacement iron and I will walk home. He again insisted that it need to first go to the manufacturer before he gives me a replacement. Then I called his manager Ajith V.B to address this concern, Ajith then went ahead and said that he will give me a replacement.
I spent an over all 2 hours in store just to get a replacement for my defective iron. Why do I have to spend soo much of time and effort and stress to do this. Going forward, I will NOT buy any electronics from Lulu, rather Amazon or Noon where returns is just a swipe of a finger. I will be posting this across all social media.

Dear Concern,
I have purchased FRENDI recharge voucher for 100SAR from Lulu hypermarket, Yarmok (Riyadh). I had tried to recharge by voucher code, But its not valid.
Note; I have confirmed with FRENDI customer care that Recharge code is invalid, So please kindly do the refund and re-issue the voucher.

You can contact me on +966-[protected] or [protected]@gmail.com

Hi Team,

I had purchased a food item named Lal sweets Milk cake from Lulu hypermarket outlet at capsquare. We had purchased it from the store on the 24th of December 2021 and had opened the package on 25th December. Upon opening it was found that it was spoiled as seen in the picture attached though the expiry was Jan 2022.

We had informed the Lulu Whatsapp number and was informed that we could only replace the product at the store. We had come to the store last week with the product and the relevant receipt, but was told that they could replace only within 1 week of purchase.

But here I would like to point out that the product is not requested to be exchanged due to my personal choices but rather due to the bad condition of the product.
Please find attached all the relevant photographs for your reference.

Please consider this as a genuine grievance and let me know what can be done from your end.

Your response to this request is highly appreciated.

Thanks,
Vidhu

The counter person had made receipt in offline mode and said to pay me money after i paid he forced to pay me again same and said the money will come back but still it is no response

I purchased a washing machine on 6th Dec. when purchase promised delivery on 9 th Dec and Installation on 10th Dec. 9 th product delivered but no response for installation till 11 th Dec how long I should wait for them

I ordered a delivery through the app and thus far have not received the usual confirmation email or the groceries. The amount (@95 OMR) is debited from my account.
I have tried many different customer services contact numbers, and none of them are in use.
Please can you help?
Many thanks.

Order number0248527511 trade mill ordered on Wednesday 29th of December and not deliver till today although I called more than one time
7 days to deliver an trade mill in same city it is 5 minutes away from the hyper market is not normal it looks like the team is relactant to deliver
Even when I went to buy direct from the hyper market out off all cashiers desk only one desk was working?!

This is to bring to your kind notice that the Srilankan Tapioca which we have purchased from Lulu Hypermarket, Al Nabba Sharjah Branch today (27.12.2021) was not being cooked properly even after repeated attempts to cook through the pressure cooker aswell. This is due to the poor quality of the product being supplied to the customers. Therefore you are requested to kindly look into the matter.

This is not the first time we are experiencing this type of issue on the same product. That is the reason for sending this feedback.

Expecting a reply from your side.

Thanking you,
Regards.

Shaji Abraham
[protected]@gmail.com

Hi, I had purchased Sony Bravia TV from Luluhypermarket, Abudabi on 6th August 2021, Serail number -[protected] where it was mentioned to us the TV has warranty for 24 months in India as well and the Invoice states that the TV has warranty for 24 months however it doesnt states that the warranty is in India. There is no warranty card found inside the box nor was given to us. we need the warranty card to get the TV repaired as the motherboard of TV is already spiled within 3 months

My wife had placed an order online through lulu hypermarket at 1222 on 21 Dec 21. The slot selected for delivery of item was between 1600 to 2000 on the same day.

The delivery team failed to deliver the items as per the scheduled timing. As item was not delivered on time, she tried calling the customer care number mentioned in the website and app [protected]) and also sent an email ([protected]@luluhypermarket.com).
After trying almost 10 to 15 times on the landline number and after repeatedly sending messages, she got a reply stating that "Item will be delivered soon and sorry for the delay".
To add to the disappointment, the delivery was finally attempted today evening at 1830 for the first time (after 2 days). After reaching home, the delivery boy is surprised to find out that he is not even carrying the item for delivery. All attempts to reach the customer care again is futile as always.
She got a call again yesterday evening (23rd) saying that the item will be delivered before today (24th) afternoon. She has waited till now, but the item is still undelivered (3 days have passed already)
Still eagerly waiting for the items to be delivered.

Regards

(Security behaved with me just i am a trash)When i entered the Lulu, i asked security for some information but Lulu security didn't respond with a manner, he behaved with me just trash

Today I visited lulu hypermarket jubail, I visited luggage and bags section and picked up 20 inch giordano luggage bag it was on offer 89SAR but I had doubt that it has some issue so I kept it down and picked up another 20inch bag from american tourister to just compare, suddenly helper came beside me and without asking to me he take the bag which I have choosen and kept it on their place, what is this behavior? Even he did not apololized for that and my patience was lost and changed my mind to buy anything in a happy mood because my mood gets off after his rude and awkward behavior.

I called him twice to assist me Today I visited lulu hypermarket jubail, I visited luggage and bags section and picked up 20 inch giordano luggage bag it was on offer 89SAR but I had doubt that it has some issue so I kept it down and picked up another 20inch bag from american tourister to just compare, suddenly helper came beside me and without asking to me he take the bag which I have choosen and kept it on their place.

He did not apologized and gone to another place when I called him to help in selecting a bag based on my criteria and budget he did not attend me properly and again leave me and went to another place.

My shopping mood was totally off and I changed my mind to buy anything.

Rude behavior
Unprofessional helper staff
No value for customer experience

I bought Eten brand pants from lulu batha Riyadh and wash before using.it's colour was spread all area and other my dress.they refused to replace it when I showed.i trusted this material because of it is their own brand.thatiswhy i didn't keep the invoice.
Please take the action against this complaint a.s.a.p

Regards

Yunus
Riyadh
Ksa
[protected]

Dear Sir

Today evening between 4 and 5pm dated 23/11/2021, I purchased 5 chicken, 4 chicken for grill and 1 for curry.

The chicken is cut like you are are watching in horror movies the shape and size of the cut, when I opened it at home, utterly disgusting and pathetic, unfortunately I live in Business Bay a I could not come and return it.

I am curious to know why do you keep non trained staff at the butchery, nor he is able to communicate with the customer, are you experimenting with peoples purchase and money.

Why does your Supervisor not ensure the same before someone is delegated to do a certain job

Please take liability and accountability for this disturbance to the customer I am seeking a response from LULU as to what corrective measures are put in place

Butcher - Nationality Nepal (Trainee)

Regards
Hubald Joseph
mob [protected]

Dear Team,
I booked my 5 items out of which Beko refrigerator was undelivered saying that it's out of stock. I had purchased same at offer period giving me 15% discount on RO 105.

It has been 12 days already of my order booking and I have been going LUlu sohar almost every day to know the outcome.

They say you buy other fridge that too at current price and pay the difference on the discounted price . I disagree on this as currently there are no offer and I should be paying difference on current price of undelivered item - new item purchase price.

I still want that Beko only and request to kindly do it urgently. I also have issue with iron that I purchase same day . Today when I opened there was no power coming in it.

To sum up my experience with Lulu is quite horrible.

دخلت فرع وادي دجلة شيراتون اليوم
و اخدت حاجات وانت عند الكاشير بقوله انا معايا اورنچ ڤاوتشر
قالي مفيش و بعدين لما قولتله اللولو موجودة عندي في الباراتنرز قالي اصلها مش مفعلة عندي
شيء في منتهى السوء كاني جاي اشحت منكم
أسوأ مكان دخلته

Hi! V bought cashew balls 1 week from ur France cluster, international City, dubai store and really shocked to see a small metal inside the ball.. Attached photos of it..

Dear sir,
I just purchased a creamy brioche cake from lulu hypermarket dibba, when i opened in my house and my kids took it so after sometime they started vomiting.. when i checked the products inside then it have a sore taste and bad smell inside .. when i opened all the bread cake then the cream inside become yellowish look like fungus and smell very bad ...

Really very disappointed from the product and affected my kids very bad for me ..

My receipt of the purchased items : 827047

Date and time: 17.10.2021 20:51

Store : 2410

POS 1

I purchased new Samsung zflip mobile,
Two months old, and got damage particularly for Samsung zflip there is an value added package called registration in Samsung care plus but no one from sales team in d ring road informed as about this package due to this as a customer we have to pay 2000 riyal amount instead of paying 400 riyal

I tried to register this complain no one in customer service and duty manager not responding properly

I bought a refrigerator from lulu in muhaisinah 4 three and half year ago and suddently it atopped working so I called the customer care service to come and check the peoduct and they told me to off the refrigerator for 24 hrs and then turn on the fridge and this issue is due to climate cheange and I did accoding to their instruction and it didnt work so I called them once again so they called me today saying that they cannot come and check the refrigerator it will make xtra charge. How badly they are speaking to customers.. This is the second time iam experiencing such rude behaviour from them... They are not at all bothered about the service... Very bad