Makro Online
Reviews and Complaints

I ordered a Defy Dishwasher (Order number MAK2231919) on 14 November. According to the "track Progress" the order was confirmed on 15 November. Delivery was said to be 2 -5 days. It is now 8 days and still no sign of the product. I phoned your customer care line on Wednesday and was told that delivery would take place on Thursday. Needless to say, nothing received. Phoned again on Friday morning and was promised that they would phone me back later that day. Again, needless to say - no phone call received.
What have I paid a delivery charge for?
I feel that this service is extremely poor to say the least and it will certainly be my last time of ever trying to do business this way.
I want to know why the continual delays, why promises made are not kept and I feel that my delivery fee should be refunded.
Look forward to your response.

I bought a washing machine, microwave, sound bar and fridge on the 6th November 2019, and after a big fight it was delivered on the 8th November 2019 without the washing machine, I then had to go to the Makro store on the 9th to collect the washing machine, due to the inability of staff not performing their respective functions properly. Today on the 21st November I had to take the microwave back due to an irritating noise and a faulty door. Their policy states that it will be exchanged within 14 days and I only took delivery on the 8th of November, which means it still falls within the 14 days, and now they want to book the unit for repairs which according to them can take up to 6 weeks. That is the worst client service I have ever had in my entire life. I can tell you one thing, due to the inability of the sales manager at Carnival Makro, I will never go back to Makro ever again, not even to buy a pencil. I am highly disgusted.

I ordered the icemaker machine online which was delivered on the 18th of October 2019. The bottom part was not delivered only the attached top part was delivered. I made followup and no one has got back to me. Instead everytime I call, i'm told that they waiting for an answer from David who is apparently in Port Elizabeth. It's very frustrating that i can't utilize the machine and missing out on making money instead i'm spending money trying to follow up. I was told that someone would call me after 72 hours. It's over 2 week now. This is ridiculous. There are events which I need to cater for as well as customers to service and I am losing out big time. The Berlin November is coming next weekend and I can't afford to lose on it or else something is got to give. Ref no: #345721.

MAK2217122
Makro's Online support is very very disappointing.
Placed an order weeks in advance (25 Oct), and emailed specific delivery instructions immediately, and 3 more times - to be delivered on 15 Nov after 2 (as the online instruction section doesn't work).
Still have not received 3 out of 4 most important items! (Split delivery). I cannot keep taking off from work because the delivery is unorganized.
The communication from Makro online with their couriers and their clients is pathetic.

How can this be resolved?

My order was placed on 5 November 2019. I'm in Randburg. 2 - 5 days for delivery. No delivery yet, tried in vain for 2 days to cancel as I need to go and buy the item somewhere else. No contact since, agents keep saying someone will contact me but nothing. Why do they have an online helpdesk? And why are they not helping? Or sorting out queries? Really bad.

My mother's purse was stolen today in Makro Centurion. When they asked for help the assistance was terrible. At the Absa bank in Centurion Mall where se got a new card the lady that helped her said that there is on a daily basis older people that come in to get new card that was robbed at Makro. Surely I think that Makro can sharpen their security as a Tuesday is pensioners day at Makro. I also think that when older people ask for assistance that the staff can help with a smile and not like it is too much effort.

I placed my order on 15 october 2019. I have still not received it after complaining telephonically (twice) and receiving a notification that it is on its way. This is pathetic. On 12 july 2019, I placed an order as well and it was not even delivered - I had to collect it myself on the 12 aug 2019 which is one month later. I have no idea what is happening but I pay the delivery fee for convenience which promises 5-7 days, this has been 21 days and it's not the first time. I will definitely only use takealot in the future as this is ridiculous for business purposes. Yesterday I spoke to a gentleman jarred at customer service line and he assured me that he will be conveying this o a supervisor to contact me within the same day... I have still not heard back from him. So all in all this is 21 days, 2 telephonic complaints, one in-store complaint and 3 emails and still nothing...

Last week Sunday, 27 October 2019 I placed an order for a birthday present which I was meant to give to my special someone today. Makro delivery states 2-5 working days. Throughout last week I noticed that my order had not moved since I placed the order and paid. Bare in mind, when I placed the order there was stock available. I called in about five times to follow up on my order in which each time I was advised I would receive a phone call when I would receive my order. SURPRISE - I received nothing at all. I call again on Friday in which I'm told they are contacting the supplier to find out why their system inst moving. I did not receive a update call either. Come yesterday (Monday, 04 November) I had no feedback and no order delivery. I was fed up and called AGAIN. This time, I was informed they have no stock. The day before I need my item, they have no stock. I am supposed to be "updated" when they will get stock again - I have received no call. Disappointed in MAKRO, service is HORRIBLE. And today I have to let my partner down because I am unable to give him his present. I still would like the item, there has just been no motivation from their side to ensure I receive this product.

I purchased cash a KIC fridge at Makro Carnival, 25 October 2019.I noticed during the week that the freezer door rubber does not close tight.There is a gap between the rubber and the freezer when it is closed.
Makro Carnival does not want to help me.
What do I do get my money back and let Makro keep it's defect Fridge.
As a results of the air coming into the freezer as a results of the door rubber that does not seal the entire freezer.The freezer is virtually not serving the purposes and within short space of time Ii would loose a fridge due factory defects that are unduly passed to me innocent customer.Please do something before it's too late.

I made a online purchase on 27 October 2019
On 28 October I did an EFT payment, like my previous order.
The order is still showing awaiting payment.
I have phoned the online centre 4 times already and have send my proof of payment 3 times.
My previous online order was dealt with so efficiently that I felt confident to do it again, big mistake on my part. Never will I buy from Makro online again

Reference number 303261

Absolutely disgusting service from Makro online. I placed an order online which was meant to be delivered to my home within 2-5 working days after placing such order. They delivered an incorrect unit, asked the driver to return with it on the 4th October. Since then I've been following up as to when will my correct item be delivered. All callcentre agents sending me from pillar to post. I have asked for my refund, its been more than 7 days. I follow up everyday and I've been given same feedback. I need this to be actioned ASAP or I will report this to ombuds and my last resort.

I purchased 3 office chairs online to be delivered in Cape Town using Makro Cape Gate on the 17th of October and on the 19th I received an email that the chairs were dispatched but today is the 29th and the delivery has not been made.

I called the online department and the Makro Cape Gate store but still there is no answer when will the delivery be made.

My order number is MAK2201209

I purchased an item online, was not happy as item description was not accurate. Upon requesting a return I had to wait 2 weeks for collection.
The collection was done in September, it is now the end of October I have not received my money back.
I have made numerous calls and sent emails at my cost but no assistance. Even though I sent banking details twice they send a mail back requesting bank details again. A bunch of thieves. totally unhelpful

Good day.

I bought a lawnmower and a side cutter on 20 September 2019, but couldn't find someone to help me with my garden, we only started using the machine on 5 October 2019. We used the machine for few hours and it was dead. I then returned the machine back on 13 October 2019, and indicated that I want credit, as I cannot take the machine that broke after using it for the first time. To my surprise I received feedback yesterday to say that the machine is ready for collection. I then called the department's manager, Mr. Kenneth Motswa to explain to him what happened. I was saddened by the way he couldn't even give me the benefit of the doubt that I could be telling the truth when I said that it was first time using the machine when it broke, and hence I don't want the machine back. After speaking to Mr. Kenneth, I received a call from Makro, informing me to come and collect the machine, that's when I asked what the job card said. The lady said that the job card stated that the machine was being used on a wet grass, which is not true. The grass was dry when we were cutting. Can someone please assist me on this matter, as my partner has already bought a new machine, and we can't be having two machines, this is wasteful expenditure for us. To be honest I didn't even think I would be given such a hard time as I had the machine for only 3 weeks, I understand that there is 14 day policy, which I was not aware of but now does it mean that whenever we buy a product from Makro, we should be so worried that we would need to use the product immediately after buying it even when we do not have the man power to assist. I had the machine for 3 weeks, I used it once, my partner has already bought another machine, I cannot be sitting with 2 machines, Please how best can I be assisted on this matter as your customer.

Ref No. 2604206

So frustrated
Mamodiehi

am so so disappointing at this Defy C380 Eco Water Dispenser Metallic Combi Fridge Freezer that we bought at makro woodmead around April. this fridge is very bad and is the reason why i will never by Defy fridges again. We already called the Makro 3 times and the technician already twice to fix it still is not working. And still they tell us we must wait for a week before another technician can come and see it again. My food and vegetables are spoiled and had to throw them away. This is really irritating and they cant give us the new fridge till technician can come and check 3 times.

Purchased a Fridge from Makro online on 25/11/2018. On 09/10/19 the fridge stopped working. Went to Makro Bloem on the 11/10/19 and they referred me to call center. I contacted the call centre got call service ref: 308447, and was promised that the service provider will contact me the following week. The service provider called on 14th and promised that a technician will come on 16th but till today no one has come or called us. I called the Makro call centre they promised to give feedback but still no one has contacted us. I called again today, I was kept on hold until the call ended. Yet the consultant does not call back. Our food is spoilt and no one seems to give care.
Weather be your service provider or your call centre.

I placed an online order on the 9th of October for 4 Eurolux Industrial Ceiling fans. Paid for in full plus delivery charges, only to get a response a week later of stock shortage and possible supply only in Feb 2020. I have asked for a refund of the monies, only to receive generic emails that my enquiry is with the Support Team for follow up. Ticket nr #312329. To date I have not had any feedback, and needless to say, no refund. I find this unaccepltable.

Hi

I purchased a case of budweiser beer on q9-10-2019, first 3 beers tasted great but the 4th one I opened I noticed that there was no gas inside and when I poured it in to a glass there was no foam. Thas happened twice. I need something to drink for the weekend and I'm not willing to take this with and it doesn't taste like it should.
Can someone please contact me on [protected] or [protected]@gmail.com.

Regards

Rudi

I purchased a TV online on the 14th Oct 2019 they say delivery 2- 5 days on the 18th late afternoon i made contact with their customer support centre where i was told that i can expect my delivery on the 21st to where no issues were raised. Today the 21st Oct 2019 at 11h00 I called customer support again to check on the progress and i was told that the item in question seems to be now out of stock but they don't have any more information to give me, I then asked the person so what now? I was told that they would call me back to give me proper feedback...well still waiting MAK2198207. The order tracking indicator is not accurate at all poor service and communication to customers. I believe this will be my first and last time i purchase from Makro online luckily there are alternative companies for online shopping and their service are way better. I do understand now why these companies are not doing well at this time.