Marshalls
Reviews and Complaints

I was shopping in the store and tried on clothes and every item was counted for before and after leaving the dressing room. I didn't find anything that fit me so I left. I noticed as I left the store and was outside talking to my fiancee a black man who worked there thst came out and smoked a cigarette and stared at me making me very uncomfortable so I walked away going into another store and the man at Marshall's then followed me into Ross clothing store . As I went to look at shirts he proceeded to tell the woman at the counter something about me never discussing anything with me . I again felt uncomfortable and nervous so I left where the man followed me some more. My fiance noticed me upset and ask the man why he's followed me n the man then said "why do you think I'm following her" and my fiance said to the man that he noticed he was and walked off towards me who was walking out of the parking lot. He not only followed me out of the store ..he followed me into another then told the employee at Ross clothing store pertaining to me never telling me to my face . No one at Marshall's said anything to me either. Why was he following me . Why did he go to Ross n tell the lady something even pointing at me when saying it then following me back out. He made me nervous scared uncomfortable n slamming my character to another store for reasons I do not know . Why was I profiled? Why was my character being questioned? Why was I followed and watched as if I did something wrong. I don't think I'll ever go near that store out of being humiliated, followed, talked about and profiled. Something needs done . Myawyer will be in contact

Hello, today July 6,2022 I went to east Hanover New Jersey Marshall to return one of the dress which i brought from another Marshall store, and the manger reacted really bad and rude. I gave her the receipt, the tag and dress and she scanned it and then she said she can’t return it and I have to go to the exact store where I bought this. I said her I had never heard that and even while buying they said me that I could return in any of the Marshall store. I again went to her and asked her to check it and return it, then she scanned it and says me that when she search she found something else, she was lying because I gave her the tag of the dress, and the same tag name on the dress. I said her that I had to travel to the other store and just because it is from Marshall please check and return it. Later she rudely asks one of the employee to return it. The employee acted so rudely and said me that the manager did a favor on you by returning the dress. It’s not even two weeks I bought the dress and then she talks this rudely. I gave her everything that was needed for the return but these ladies were more than rude and insulting. I have been to many Marshall stores and many times but this was the first time I found so rude. I think you all should take action because I was really hurt and I know you not not feel that this could be important but truly she was very rude. If it was not the correct item then they could not have returned it anyway but at-last she scanned it and returned it because she found it and then she says me that she is doing favor on me for returning.

You might say to forgive her and I thought that too but the way she was I almost cried and I don’t want others to go through this so I am just informing you about this incident.

While visiting the Quincy store on Neponset Ave, on Saturday May 14th at approximately 4:00pm an item I was purchasing had 2 price tags that were $1 different. The 2 managers chose to tear off the less expensive tag and send the clerk back to me to apologize for the having to pay the higher price. I know this seems petty or insignificant but it is not. The principle of that matter is important to me and that kind of greed will keep from visiting that store ever again. I suppose a $1 is more important than a future sale to that management team.

Im so upset what happened with me on 29 aprill the marshalss store manager so rude the potomac mall

Marshalss someone stole my bag at the marshalls and the store cctv footage of the shoes department is not working the other cctv is blur what poor service i have my 2 daughter with me i went through so much trauma for this week

A friend of mine posted today about his experience today and it broke my heart. This shouldn’t happen at your store

Today I was reminded why I don’t use dressing rooms for years at a time. Today I thought it would be safe to pop into the not-so-busy Marshalls dressing room to try on pants. I’m very sensitive about the fit so I knew I had to try them on first. I checked in with Nelda in the dressing room. I took my number and went to the men’s side. I tried on 7 pants but only felt comfortable in one. I came out with the rest and told Nelda I would only be taking the one pair but something odd started happening the moment I walked out. Nelda was laughing and I thought maybe it was odd to her that I only wanted the one pair of pants.

Unfortunately, that was not why she was laughing at me. It took me a moment to understand. “You went in the men’s room instead of the women’s” I was caught off guard. “Yes, because I’m a man.” Nelda, still laughing, “Are you a man or a woman?” An anger filled me and I responded sharply with the same question. “Are you a man or a woman?”

We went back and forth with it. She wouldn’t even apologize. She said it wasn’t an offensive question. I asked her if she asked everyone who came out of the dressing room if they are a man or a woman and at this point, I’ve ripped my mask off. She remained unconvinced and asked if I was a man or a woman again.

It was now something everyone was watching but I was already humiliated so I didn’t care if they heard me ask her if she would like to be asked that question. I was insistent. She admitted that she would not. I filed a complaint with the manager immediately. He seemed dumbfounded and said he would deal with it but offered nothing further than “That shouldn’t have happened.”

I can’t believe that I still bought the pants. I don’t know if I can wear them or go back there.

HORRIBLE EXPERIENCE!

DEBRA alias KAREN as we all know these kind of people!

Debrah description: Petite, blonde hair, glasses, age 50-70

Me and my fiancé decided to make a quick stop for a workout outfit at Marshall’s.

We are from NY when we've seen they have clothes in our sizes fully stocked, it turned into a 3-hour shopping trip.

Obviously after 3 hours of shopping your cart will be filled with clothes. I get to the dressing room Debrah ('Karen') was talking to another employee about their dinners…meanwhile I was waiting there for at least 3 minutes.

I didn’t mind so I started selecting the clothes to hang on the rail which was provided for the clothes.

All of a sudden Karen started shouting out and screaming for no reason saying I can’t place my clothes on the rail, which was there to put clothes on.

I couldn’t understand from the beginning where to put this behavior so I decided to just ignore her as most of us would do, when a crazy person is yelling and shouting at you.

It got to the point where I couldn’t just ignore someone constant screaming and shouting she kept screaming this is for the costumers…I am like okay that’s great because I AM a costumer.

Debrah/Karen than said I can’t be selecting my place on the hanger so just put it back to the car and MAYBE they MAY not! I am sorry, but after 3 hours of shopping I wouldn’t be risking to have my clothes taken away but anyways I did it. Debra was still screaming thru the whole time. I walked back to the front desk of thevdressing rooms again. The policy at Marshall’s is that you can only take 10 piece of a clothing to the dressing room.

My hand were filled I wanted to count the items to make sure it’s 10 items. Instead of Debrah helping me out she got to the point when she was shouting,screaming and pounding the table with her hand.

Another employee was there thru this whole display. At this point we were in the argument for about 2 minutes. I asked the other employee to help me out here. Anyone who has any -even a tiny bit of common sense - would know exactly how wrong she was for her behavior. Debrah/Karen got so upset, she yelled, and said she's just 'an employee too' she is not gonna help you out and Debra walked away all upset. The employee turned to me and this is what she exactly told me word to word ‘’I AM SORRY SHE ALWAYS DOES THIS’’!

I can’t believe someone who acts like that and known about this kind of behaviour is allowed to be in society and work in a store amongst normal human beings! UNBELIEVABLE!

Anyways the other employee did help me out in a proper way with my clothes. I know none of this was her fault she was very nice.

I was trying on my clothes in the dressing rooms, all the way in the back. Whoever been at Marshall’s dressing room they know the dressing rooms go pretty far the back.

I hear all the way in the back Debrah/Karen talking loud about me to the employee who was sorry about the situation saying "why are people are so crazy?!?" I thought at that point I was in some sort of a prank show. How unprofessional to talk and shout about a costumer to another employee while the customer is still there especially!

THIS IS WHEN IT GETS BETTER!

I walked back to give the clothes which didn’t fit me to Debrah/Karen

She started screaming,shouting saying “STOP ABUSING ME(!?)” to my luck there was another costumer behind her and Debrah/Karen didn’t know if she's seen everything that happened, she was going to accuse me of hitting her when she was 2 feet away from me, and I never not once was thinking about getting physical with anyone! By this time 2 other lady run out of the dressing room. Thank god she choose to drop this act.

Then when I decided she is a MENTAL CASE! Can you believe she was about to act like I hit her ?!?!? Soooooo ridiculous I am beyond upset! THIS PERSON COULD HAVE BEEN ANY OF YOU READING THIS!

I can bet if I pull up a police report on her she has been a ‘victim’ in numerous occasions!

In my whole life I never felt a need to speak with a Manager this was my first time and it was VERY uncomfortable!

I spoke with the manager I told her Debrah/Karen behavior very shortly. I just wanted get out at that point from the store I didn’t go into detail this whole situation was so uncomfortable.

The manager was very nice too I don’t know if Debrah/Karen got sent home or went home but I knew she finally wasn’t anywhere near me.

We ended up paying about 500$ for the clothes I am really happy I pulled thru because I fell in love with those clothes.

Let me tell you I didn’t raise my voice not once to Debrah/Karen I never would go down to that level. I am still shocked about the situation but I think I said everything.

PEOPLE LIKE THIS MUST BE PUT FAR AWAY FROM SOCIETY!

I spent $600 in the last 3 days and I feel some kind of way they felt and thought and treated me like I was stealing something like a shoplifter

April 5,2022 at Marshall’s at 4211 Broadway in NYC near GWB. Went in the afternoon and notice the manager tells security to only follow black people around and making them uncomfortable while they shop. The security is too busy focusing on some customers and not focusing on all customers. They only have ONE security guard at the entrance/exit. Last time I went 3 white and Hispanic teenagers were knocking items down and harassing customers but no one from the staff kicked them out. The staff picks and chooses when to use security to do their job. Marshall’s also has some people come in there just to spy on customers. Those people follow only certain people around , and seems like they are stalking people. Very uncomfortable and racist atmosphere, next time I’ll add videos and photos.

Hello my name is Maria L. Cervantes, I purchased a damage repair shampoo $ conditioner with Biotin and it left my hair so frizzy very more damage than it was. I try using it twice and the results was worst. I would like a refund on merchandise. You can write back to my email [protected]@yahoo.com

Thank you,

Maria L. Cervantes

103 Ashton Loop

Laredo, Texas 78045

Witnessed with my wife what it seemed to be a manager talk down to an employee at the fitting room in katy mills mall at katy, Texas. Really sweet girl my wife has seen her many times before the past few months and comes off as very sweet and charming let alone very helpful and respectful and her manager was arguing about her not singing a paper I overheard everything Apparently this paper had to be singed a week ago but she wasn’t able to because of not being anything to sing the paper with. Now I’m no expert but she looked crowded with clothes she was putting on a rack next to her and the others ones where being ran in the floor she the manager starts getting upset and tells her that she thought she read it a week ago that it needed to be singed to which she replied it was a week ago I don’t remember most of it and it’s under all of this clothes I need to take care off first the manager seemed pretty upset now my father seeing the commotion decided to go the fitting room and the attentive girl gave him a number for his two pants and all we heard after that is the manager nagging at her over having to count the items physically !? Even if she was right about the amount of clothes she counted on my uncles hand she kept repeating her self over and over again about it being the wrong way because he could be stealing now this lady as a manager it’s horrible she kept antagonizing the situation. And as she reached for the clothes on the table she put her hand on it so she wouldn’t take it. The poor girl ended up leaving upset. Definitely a place I wouldn’t want my kids working in you would expect more maturity from grown people but I saw it more from that girl I felt soo bad and so did my wife she didn’t even want to try her clothes anymore if someone treated my children that way I wouldn’t know how to respond!

Bought micheal kors bag after 2 days the chain started twisting and was unable to detangle. Took back to Marshall's in fairview hgts Illinois to exchange for a different bag. 149.00 bag. The same bag they had one too. Lostt my receipt was told by the manager he would not exchange it are give me a gift card to replace it. Wow couldn't believe it I probably spend at least 5000$ a year at Marshall and t.j. max. What a big 😞 won't shop your stores anymore and I'm contacting micheal kors company too!

I was a customer in the Greensboro, NC Marshalls store off New Garden Road, and witnessed a supervisor/manager (Morena) talk to an employee like she was scum under her shoe because she did not say the words right when asking me if I wanted a Marshalls credit card. She was standing behind her with a mean look on her face and when she did not say the words to her liking, the supervisor/manger (Morena) reached for a book under the desk shoved it to the cashier and roughly said to her, "You need to go to the back and read this manual for a few minutes so you can say it right." I was embarrassed for the employee, and I asked is this how you'll speak to you'll employees. If so, I would never want to work here. I think the employee should file a discrimination complaint against the supervisor/manager. And this was not my first time observing her speak to an employee in this manner. She spoke to another employee on the floor rudely as well (and in front of customer). Not cool... :(

3/8/2022 21.03.37 - I went to return a dress for $34.99 with the receipt at the Marshalls store located in Tigard Town Square. I also wanted to make some purchases as well. The dress had the tag attached to it, it was exactly as how it was like when I purchased it. The cashier looked at the tag on the dress then she left to talk to the manager. Manger name was was Becky L. I thought to myself what could be going on here...I had the receipt and the dress had the tag on. The cashier and the manager came back moments later. The manager then asked me "if I had a different tag" I had no idea what she meant. I told her i bought the dress from the store and the tag came with the dress. She went on to tell me that the store does not carry the dress brand and the tag doesn't belongs to the dress. At this point, I got very upset I told her if she could review what recorded on the camera on the day i bought the dress. She said "No". I told her again that i bought the dress at the store and i wanted to return the dress. I started to feel very humiliated and victimized. Finally she let the cashier return the dress. I ended up not purchasing any of the items i wanted to buy. I went to talk to the manager again afterwards. I asked her as a customer, how can I verify at the time of purchase to verify if the tag belongs to the item. She said she doesn't know and she said some people put a tag back on. I told her instead of accusing "all" of the customers for being dishonest putting the tags on, it could be the person that work at the store. She said they don't put the tags on at the store, they came with the tags on. That is not true. What if people return the item with the tags not attached and they do have the tag. The store will have to put it on . I told her I won't be shopping at the store again after 20 years as a customer. She did said she was sorry that i felt victimized and she tried to steer away the conversation by telling me I had amazing eye brow! I just wished she handled the situation differently. Not all customers are dishonest.

Barbara Lattimore is my direct supervisor at Marshalls at the Hamilton Place Tennesse location #0394.

Since working there from Sep 2019, she has verbally and mentally abusing my and many other employees.

She used her position as supervisor to intimidate and harass employees. Many quit their jobs, some of us are afraid to lose our jobs, so we continue to take the abuse.

She changes work schedule without ample notice, change tasks frequently and expect employees to get the job done on time and correctly.

She uses abusive language.

We file complaint against her to HR, but nothing was done, the HR Manager is her best friend.

We don't know what else to do, please help !

Lidia Chia

[protected]

I filed a complaint about a week and a half ago about being way overcharged for an online purchase. I was told it would take 2-3 business days and still have not heard. I also called about the overcharge and the customer rep explained that's how Marshall does its online purchases, and I would be refunded within 5 days. Again, it has now been 12 days since that charge, and I still have not been reimbursed.

I shopped at the Sugar Land, Texas location today (2/19/22 at around 2:30) off hwy 6 next to first colony mall. The blonde woman, behind the registers, who I’m assuming was the manager was very unpleasant to her staff. The girl checking me out seemed to be new and she had a very poor attitude towards her when she asked her questions. Also when I tried to run my credit card it declined due to a bank issue I was unaware of. The manager made a comment to me that I probably just didn’t have enough money on my card. It was extremely unprofessional and rude. Very poor experience and seems to be very unhealthy working environment for the staff with someone like that above them. I will not be returning to this store due to the manager I experienced today.