Marshalls
Reviews and Complaints

This store is filthy. I went into the dressing room and was disgusted with the dust and dirt on the floor, careful not to touch my bare feet on.
The. Went to use the ladies room, the smell of urine was worse than a subway in Manhattan & each toilet stall had some degree of pee on & in the toilet, on the floor along with paper & toilet paper everywhere. Each of us in there were appalled. I went to find a manager and was give. A supervisor who really didn't care. He was much to interested in chatting up a customer who was family friends.
I the. Went back to the dressing room and asked the lady who the manager was to find out it was Steve and he was probably in the office. Since the supervisor wasn't going to do anything I thought he should be alerted. Just to disgusted with this store!

Its nice to have a Marshalls in the neighborhood but it would be nicer if you could actually purchase something from the Marshalls in the neighborhood. There are 5 check outs (lights on) and one employee. How is that working for Marshalls? Its not working well for your customers. I put down my purchases and left today. I am not going to stand in a line of twelve people with one employee checking and the manager standing over his shoulder trying to talk to him and not helping him. Poor management, poor leadership, poor customer service.

I purchased a pair of bikini bottoms in teal/ blue today, Wednesday July 10th 2019. Upon trying them on there was still a sanitary strip on them of course. I came home and went to wash them prior to use, taking said strip off, finding some sort of liquid.. to be blunt it appears to be female discharge. I have a photo to show taken when I got home.
I have washed these and will keep them as they were the only pair there, however this should not happen Again to anyone, utterly disgusting.

Today we bought two dresses from Marshalls, and from one of them, the RFID Smart Garment Tracking was not removed. Tomorrow we are going to someplace, and for that, we bought the dresses. Today we can not reach the Marshalls within the working hours. Today we wasted both money (we don't have cars, went through 9w Rockland coach bus) and time (it was a massive line in front of the counter) for buying the dresses and my wife cannot use that during our vacation. We are feeling disgusted.

We were excited to have a store open in Moline Illinois. We have longed to have the store come to town so we don't have to drive over the river to go into Iowa where there is a TJ Maxx and Marshalls. Upon the new store opening we know that of course it would be very busy but I feel like there is no staff! There has been since day 1 boxes and garbage and bags of trash laying around the store you literally have to move the products to get down the isles. I walked in and walked right back out when I saw that I did not purchase anything that day because I could not even get down the isles to look. I did ask a store representative if they were understaffed or if they had just a large amount of loads coming in that they just could not stock at the time and she just stated that we're busy and walked off. Well I went back a few days later to try it again and let me tell ya same thing! I gave it a month now which would be today that I'm submitting this I personally had to move eight teen different dog beds to get down the dog aisle because they were all just thrown on the floor. Down 6 other aisle there was boxes upon boxes of product that was not put away. I did purchase one item because I was able to get down the aisle that I was able to walk down. You can't even push carts around. There was another lady next to me stating how disgusting the store is that there's just shoes and clothes and products everywhere that you can't even find anything because it literally looks like a bomb went off in the store. So I just figured today that I would make a final complaint I will not be going back to the store they will no longer be getting my business along with a lot of people that I know that They went there once and will not be going back because of what we see. I had only saw six store employees the whole time I was there. It's just disgusting and sad to see a store that is new should be fully employed and just looks like trash. Again today I asked what's up with the store every time I've come in here it literally looks like a bomb went off are you guys hiring or what because it is making me not want to shop here. She said sorry and that was it horrible customer service you can't find anyone for help and if you do they have no idea where anything is. The photos and videos that I have attached are just down three aisles the rest of the store looks like this there was baskets and baskets of cards with shoes just piled in their shoes all on the floor clothes on the floor just all products on floors just straight disgusting. The video was just 1 shoe section I couldn't get down the other sections because there were boxes of open shoes everywhere again no employees anywhere!

The merchandise / housekeeping in the Nanuet, NY store is disorganized and messy. Sizes are mixed up and stock is not presented well. Years ago this was not the case and I have spoken to other people who have told me that they have stopped shopping there as well. I rarely go in any more. The stock assortment is not on the same level as before I've noticed too. Very disappointed.

I purchased (5-18-19) a mirror that weighs about 40 pounds. When I got home and removed the cardboard edges it was severely damaged. I went to the store today with several pictures of the damage to see if I could get some credit but they said no. I believe you should be able to make an exception since the mirror is super heavy. We live in the 21st century, where you can buy a car online by viewing pictures! Why would you not help me out. Let's keep the "HUMAN" in this transaction and allow me to keep the damaged mirror for a discounted price. Please call me at 832.784.3189 or email me at [protected]@msn.com.

While shopping at the Marshall at 1425 W interstate highway 240 Oklahoma City. I was followed by a older obese white man wearing glasses which I later found out was the manager. I am a highly educated 57 year old black woman working at the library as a Librarian. I feel like that he was singling me out as if I was going to steal which I felt like I was being stereotyped. I had went to the Midwest City store in while being checked out by one of the staff... I had informed her about what had happened to me and she suggested that I file a complaint with the corporate office. I would like that my complaint is being filed in good fate but also hopping that this should be discussed with the manager at the Oklahoma City store that I had previously addressed.

Respectfully,

C Pernell
Oklahoma City, Ok