Mavis Discount Tire
Reviews and Complaints

My last set of tires were rotated approximately every 10K miles. When I finally went to replace them, I went Mavis on Winchester in Huntsville, AL. Austin was very pleasant and helpful. After getting the tires he suggested rotating them every 7K miles. I took my truck to the new Mavis in Meridianville. I had an appointment and I was curious as to why it was taking so long for an oil change and tire rotation. The technician there said that all of my lug-nuts were swollen and the socket had to be hammered on. I know that they didn’t swell from water and I have Never had any issues about my lug-nuts or tire rotation in the past. I didn’t watch the tire tech at Winchester put my tires on. But mathematically that is the only explanation for 24 swollen lug-nuts. I have purchased 24 new lug-nuts and will go to Meridianville Mavis. I don’t anticipate being reimbursed. But I would genuinely appreciate a response with some form of communication.

Thank you.

Martin B Miller

USCG Retired

[protected]

I went to a Mobile, AL location and got an oil change. Left only to get a mile or so down the road and my skid plate fell off my car. I took it and returned to the location and the employee at the front desk blew me off and said "it's just a skid plate". They took my car back in the garage and in stead fixing it properly they zip tied my skid plate to the undercarriage of my car. Less than a week later my skid plate is back off my car and I have not protection for the under carriage of my car. I'm very dissatisfied with the service I received.

I purchased a new tire two days ago and that same evening it started running out of air. I returned the tire today (couldn’t yesterday because I was working from the office), had to remove the tire from a vehicle and bring it into the shop. I have waited more than two hours now ( entered at 10:10am and it is now 12:14 pm and still waiting ) for them to check a single tire that was purchased from them here. Just one tire. This has been a terrible experience. I never submit complaints but have no other choice to do so now. They are saying that that tire is prone to losing air and I told them that this is an unacceptable answer. That this company would not sell tires that are prone to losing air pressure.

The location is Atlanta Georgia on Johnsons Ferry Road. Please help.

On 9/1/21 my car was serviced at a mavis in McDongh, Ga where I evacuated from New Orleans during hurricane Ida rotor, brake pads were supposedly changed. Well on 5/7/22 heard screeching noise from wheel so car was brought to Mavis in Gonzales, La where I was notified not only was the rotor back but also need calibers now cause they were bad first I was told I didn't have a warranty, then I 1was told I'd have to pay 783.00 to correct problem. So a appointment was set for 5/13/22 to bring in at 2:00pm which had me paying 3 labor fees for rotors, brake pads, and calbers. After some calls price was brought down but now come 3:45 pm have wrong calibers take in mind I'm driving down from New Orleans, gas is high, and I called before coming to see if everything was in. Now I was told come in the next day for an appointment at 3:00pm. Next day arrives get a call earlybsame part came early can we come early ni o problem. On the drive up get a call again asking am I still coming answer yes was asked could I reschedule for another day because mechanic is backed up and he'll be leaving at 3:00pm but store doesn't close till 5:00pm and the gave me an original appointment of 3:00 pm the prior day and day of told me to come early cause part was in early. So then I was told I can pick up my parts and go to another location to have then put on.

I purchased 4 Mavis All Season HT-S (Hankook) - 60k mile tires, balance package, warranty, wheel alignment, oil change on 12/08/2020 from your Denham Springs LA branch, I have returned each time for tire rotation and an oil change at two of your locations, Denham Springs LA on Range Ave and the Baton Rouge branch on Highland Rd.

Now 1year and 5 months have passed and only 34k miles on these tires I see thread showing on my front passenger side and wear on the others, I spotted this by chance after my granddaughter dropped a ball and it rolled under my car. I need someone to address this issue and I can't seem to get your Denham Springs LA branch district manager Mr. Rob (sorry I don't have his last name) to assist in this matter the way he should.

He has stated it is because I haven't had a wheel alignment in over a year, the question I have is why has no one said "there seems to be a wearing problem with these tires and we may need to look back on the alignment we did". No one from Mavis has ever said there seems to be a wearing problem, which leaves me to believe that could be because they haven't rotated the tires as they have stated they have, otherwise this would have been noticed.

I am not the only one having an issue with these Hankook tires wearing at an unsatisfactory rate, there are plenty of complaints.

Mavis has the power to satisfy their customers and has chosen not too. As a person that has worked in retail and the tire business there is protocol with returns to the manufacturer and warranties.

In june of 2021, I bought 4 tires from mavis. Mavis' traction control by hankook on the advice of my mechanic in new jersey. In october, I got a flat and brought the car in. They said, to my face, "we replaced the tire". In march, I brought the car in for a check up because I was traveling and one of your men (they are never the same anytime I come back) said "the passenger tire is low, you should have that checked". By whom? You put the tires on idiot! So now it's may, and I am back again with a slow leak. Your man says the tire was "plugged" not patched like tire places do, and not replaced like I was told. So your man said "we will look at it". They look at it, it's hanging out the tire, and they give me a low grade piece of crap all season highway tour tire. They don't tell me it's not the same so now I have one tire that is a lower grade and does not match. This is just a courtesy. I am on my way to the bbb and I now I have a lawyer service courtesy of my job that I do not pay for and I will see if I can sue for endangering my life.

I came to Mavis to purchase a tire I ended up getting two I also ended up not being able to go to work because my car was ready and the cashier name t e s e can I check to see if my keys were brought in and nor did he know if they had brought the key in or the car was ready there was no apology all I got was an excuse about other things that the cashier had to do to add insult to injury I doubt the 800 number at the top of my receipt that says call this number if you are not 100% satisfied and the representative placed me on hold and then forwarded me to a voicemail I guess this company doesn't have rules and don't care who they leave in a customer service position I will never return and I will tell anybody that I know not to come to Mavis

I came to the store to have my alignment done and brand new tires put on and all but one of my tires has strange ware on the tred in the rear witch is the result of over inflation witch the store did and or the alignment was done incorrectly I came into the store to have it fixed and they all acted as if it wasn't a problem at all insisting that there is no way they could have botched a job as a customer i feel very disrespected to have spent money there to be treated like this and demand its taken care of immediately!

I went there to get alignment done on my car, 10 minutes after they had my car, they inform me that my car was very unsafe and dangers to drive cause my struts are very bad and they didn’t to be replace and they can’t do my alignment until I buy the struts and buy 4 new tires and then they can replace it, I wasn’t not happy with that so I call my kia auto and they said bring it here and they found nothing wrong with them but they did found one thing wrong was my brake pads are bad and I needed rotors that they didn’t tell me. So i’m reported this to better business bureau cause I feel like they took advantage of me being a woman and using a scare tactic on me. It was the washington nj on 31 n! I will never go back ever

I just bought 4 new rims in a box to mavis on victory dr. In savannah ga store ...never was told sbout it i went to look at them on car an the 2 passenger rims were damaged we told the manager he took pics an said his rim man would be calling to have them fixed i called him bk cause no call he said he should be calling rite now but never did i called corporate was told someone would call me bk in 24 hrs no call back this happened sat april 16th 2020

I took my car for it's routine inspection at my local car dealer as I do each year. This year, they said I needed to get new tires. They quoted $595 for 4 tires. I thought I could find them elsewhere for a cheaper price, so I declined and, instead, started looking online for better prices. I came across the Mavis Discount Tire website, and saw that they had a store in Lebanon, PA. I found Goodyear Assurance All Season tires that were cheaper than I was quoted at my local dealer ($495.96 for all 4 with a $40 rebate). I made an appointment for 1:00PM the next day, 4/14/22.

When I got there at 12:55PM, I was told it would be just a few minutes, and that since I was putting 4 new tires on my car, I would also need to have the alignment checked. They said it wasn't safe to drive away without checking it. Not knowing a whole lot about cars, I said ok, and had them do it, not knowing it was another $99. I sat in the waiting area, thinking it was dragging on for a long time. Each time I looked out the window, I saw my car on the lift, so I assumed that this it how long it takes to put on 4 tires.

An hour and a half later (2:30PM), one of the workers comes into the waiting area and states that my rear brakes needed to be replaced. They said that a car needs to have a score of 2 in order to pass inspection, and that they shouldn't let me leave the store without replacing them. I had just had the car inspected the day before, and nothing was said about bad brakes, or needing anything replaced. I told the worker this, and told them that they should not replace the brakes. They became combative and said I was going to be a danger on the road because the inner pads were almost gone. I again reminded them that I had just had an inspection, to which they replied, "Well, maybe they just checked the outer pads. The inner ones are almost completely gone!" I again said no to replacing the brakes, and the worker huffed back into the shop. I called my local car dealer right away, and explained the situation to them. They assured me that they didn't see anything like that, and asked me to bring the car back in to double check and make sure they didn't miss anything. Within 5 minutes, I was scheduled to go back in to the dealer the next morning.

When the car was finally finished over 2 hours later (3:04PM), the receipt they gave me listed "Customer States Check Brakes" and "Customer States Check Shocks." I did not ask for either of these things, since the car was inspected the day before. The item after that listed "Recommend Rear Brakes - LR Inner Pad Almost Gone - $485+tax - Customer Declined Repairs." When all was said and done, the quoted price I had gotten on the website when I made the appointment went from $535.96 to $727.57. At that point, I just wanted to get out of there. I had an appointment that I was close to being late for, and I'd had enough of people trying to bully into services I didn't need.

The next day, I took the car back to the local dealer and they checked everything out. They had me walk into the garage with them while the car was on the lift and showed me everything Mavis said was wrong. Everything was fine, and I was told that my brakes should last me until at least next year, if not longer. They also said that there was absolutely no reason for me to get an alignment just because I got new tires, and that I should not have even been presented that option when getting new tires. They said it's not something that is a standard for tire replacement, and it was obvious they were just fishing for more sales. It's bad enough that I spent extra money on an alignment that I didn't need, but if I had said yes to replacing the brakes unnecessarily, my trip to Mavis would have been well over $1000. Never again will I shop at Mavis Discount Tire. They have lost a customer for life.

I am told by two different people repping for Mavi tires $770.00 for tires out the door I asked for everything needed and told again $770.00. When I get to the local Mavis shop and check in I am told the price will be $890.00 +\- . Now I find out I spoke to a call center in Ohio, WTF is going on here, the three employees here stated (we have to deal with this corporate crap daily). I have never dealt with this crap when buying tires, after 11 vehicles and numerous sets of tires this a new way to get screwed.

So this would be the second time Mavis glen cove first time 2015 Jetta paid fir oil change car was smelling and noise drive a day or so. Come to find out the tech never put cap back on and oil was splashing all over engine. I called the day after the change and complain of a smell and asked if they could check they refused. Only found out when I pull over and my husband open hood to see the incompetent mess. Took back and they put oil in and rectify. Needless to say did I did not use that Mavis again. I could go on but I think you get it. Now 3/30 I got front tires on sat 3/27 which I had purchased originally in March 2021 all 4 got ins and in June front 2 tires bubbled had to pay full price they said I did not add ins. That’s number 1. So again front 2 tires have bubbles call and they again tell me I don’t have the insurance. This is glen head Mavis I found my receipt proving I had the insurance. Schedule apt for sat3/27 to have 2 tires and oil change they call say brakes are needed my daughter agreed. Go to pick up car bill is $980 hello never agreed to price on brakes and rotersand pads and alignment after complaining they discount bill to $799 on my Mavis card was billed. My daughter drives car 3/29 and notices oil light on saying empty need oil change I assume they did not reset. My husband checks this am and of course another mess up there is no oil no oil in car. How do you forget to put the oil in the car. Who is working at these places I am furious my husband can not take car cause he will literally beat some one up as this is true negligence and incompetence. I want some kind of feed back and credit if my motor seized I wound be suing this is totally unacceptable. I will go in news and blow Mavis up with all the bad complaints and incompetence. Please get back to me [protected] Maria Cataldo 4 Manning Rd Glen Cove NY 11542

I went to Mavis on Bloomfield Ave. Bloomfield, New Jersey. My ABS light was on. I was told what repairs were needed, I paid for all the recommended repairs. The ABS light would intermittingly come on while I drove and then go off. Over this last week, the ABS light has remained on. I expressed my concerns to Sean, he suggested I return to the Bloomfield store. When I arrived at the store, I was told ABS repairs were not done at this location. Despite the fact that I was never told that when I initially took my car in for a consultation. Sean told me the mechanic who handles these repairs was off today. It makes me wonder If what I was told about the ABS repairs not being done there was actually true. Since my ABS issue has not been fixed. If this type of repair was not done there, it would have been helpful to know this. I paid lots of money for repairs that did not address the reason I took the car in. This is not fair and I would like to request a full refund. I have missed time from work. I jwant my vehicle repaired. I feel I been tricked into paying for repairs, that I did not request and the needed repair was ignored. I would appreciate if someone in upper mangement would assist me in getting this issued resolve.