Meijer
Reviews and Complaints

I have shopped at the Airport Road Meijer for 28 years. I spend between $800 and $1000 per month at this store. On 6/22/23 I stopped, on my way home at the Meijer gas station to purchase gas and instant lottery tickets. I had a $100 ticket to cash in and was going to purchase $80 more in tickets. The cashier would not cash the ticket even though I was going to purchase more tickets. I had to go inside the store which was inconvenient. I cashed the ticket for cash and told the manager that after all the years and money I have spent in the store that I would not spend another dime in the store. He explained the $50 ticket policy to me which makes no sense. If tickets are sold they should be cashed. If I had a $50.00 winner I could cash it. If I have a $100 ticket and use it to buy $80.00 in tickets with $20.00 cash back I can't cash it. This is not even logical for a policy. I was told the reason is the gas station does not keep "that much" cash. Per statement above this is not logical.

Eye exam 6-5-2023 2:00. For contacts. Services not rendered. Exam was not conducted in a professional manner. Constantly calling me commander. Telling me to sit still asking me “Are you scared commander,” having a hard time to get machine to work. When I was sitting very still! Not knowing why he couldn’t get me seeing 20/20. Conducting exam without contacts in. Referring me to specialist. Did not have the outcome I wanted. Walking out with no prescription and no trials. Not having any trials in brand I wear. Went to Ophthalmologist in area I live, he completed the exam in a professional manner, wiithout contacts in, dialed eyes, finding nothing going on & also getting the prescription needed, then putting them in and finishing the exam. walking out with prescription and trials. In the fit and brand I wear. I should not have been charged for an incomplete eye exam. Walking out with no prescription or trials. Thus losing $129.00 which is a lot of money to lose having no insurance, paying out of pocket and being on a fixed income.

I was in the store yesterday and there was a child size shirt with the rainbow garbage on it. I am so tired of the constant push of this garbage upon us. I just want to buy groceries. Children don’t need to be indoctrinated in grocery stores. Bud light, Target and Kohl’s, even Disney are all seeing their stock plummet because they are selling pride rather then products. Will Meijer be next? Time will tell! But I, for one am tired of it.

Is there anybody else out there who hates or is extremely frustrated with meijer’s shoddy ‘self-checkout’ system? (especially the ft. Gratiot mi location) i’ve been having trouble with both the lousy ‘old’ and the recent ‘new and improved (?)’ self-checkout systems for about 4 years now. The old – constantly red and green lights stopping and then clearing the way to continue, the lights sometimes flash red then green so often they should use them for blinking christmas lights. Lots of ‘wait for attendant’ notices (key word here is wait), machine stopping your order with a red light somehow thinking it’s a separate order (not exactly artificial intelligence), see the line you’re in get the dreaded red light and jump to another? That lane often will get the red light too. Other glitches also. On to the ‘new and improved’ system. The machines will often spit back or reject perfectly new and fine bills from the on-site atm or my bank. Over and over. Often the few and sometimes overwhelmed human attendants can’t get to you, will walk right by you and say “i’ll be back to help you in a minute” and then disappear to the back of the store to put items back. Other attendants will come over and ‘push the wrong button’ to solve your problem and cause more delays. I’m missed a dozen or so buses at least by just a minute or half a minute over the last 4 years. I end up spending 1-1/2 hours for 30 minutes of shopping and 10-20 minutes of of checking out. “try allowing for more time” you say? I allowed an extra 10 minutes last night and still missed another bus. Again. I complain half the time, but get lame apologies, lip-service about speaking to the employees and improving things, etc. But the same problems keep happening, even with their shiny 'new and improved' system. They don’t or can’t fix things. Or maybe don’t really care. I know a couple of people who also don’t like the meier’s checkout experience. Even some of their employees don’t like it! I’ve cut back my ft. Gratiot meijer’s shopping by 2/3’s. Maybe I need to skip them even more. Feel free to post your own horror stories.

I have over22000 points and cannot use them. yesterday may 1 I was on the phone with a lady from mperks for a long time trying to get the issue fixed but she had to turn it over to the tech people. She tried so hard but tour system would not accept my log in. now I can't even sign in on your site.

please fix and inform me when it will work again.[protected]@core.com or

[protected] thank you

Had an issue a while back with the store's advertised promotion that didn't show up at the register. At customer service they tried to rectify the situation by putting the refund on a 'Meijer Merchandise Return Card.' I don't recall just when that transaction occurred or even how much money is on the card, but when I tried to use it, it was not recognized by the cash register. A cashier tried several times to get it to work but couldn't. Given that it has been a while since the card was issued to us, I decided to call Meijer customer service to ask about their merchandise card policy, having concern that those cards could expire after a couple of months. The agent said that the the cards 'don't have an expiration date," but that if they are not activated within 3 months, the value on the card begins to decline and that once the value drops below $10 that the value disappears entirely! Doesn't that sound like an 'expiration' policy to you! Then the agent told me that it would have to be handled in person at customer service in the store. So why didn't the cashier know about that? And what if there was less than ten bucks on the card to begin with? What a screwy system. About as bad as their gift-receipt system. Their gift receipts don't lock in the price paid for an item! All they are is proof of purchase.

I would like to know why the return stalks fur shopping carts have been moved out so far the Handicap parking spots? This has just happened in 2023 and I cannot understand why in the world that move was made!?

There is a reason “Handicap” parking is closer to the door, and without consideration to that, whoever is making the decision for the customers was totally overlooked! Cart return is know so far out that I fir one will be leaving beside the spot I parked in! I always returned the cart in consideration for the next customer, however since “Management” could care less about that I hope you employ someone to be a FULL TIME cart attendant to take it to the return stall, or take it back in the store! It’s totally ridiculous!😡

I'm having similar issues at my local Meijers in Delaware Ohio. I was followed the last two times I was there and then they changed cashiers when I got to the counter and I heard her say it's there policy when they have one that walks around round the entire store. Some lady even took my picture. I own a home two blocks from this Meijers with my husband and will be living here for a very long time. I have 5 years worth of Mperks showing I've spent thousands at the store. I make well over 100k a year so I can shop from one end of that store to the other and have receipts.

I just got back from returning yet another clothing item because I couldn’t try it on in the store. It’s ridiculous that a store that sells clothing does not have fitting rooms. When I complained to customer service I was told that the rooms were closed due to theft. I’d be willing to bet that more items are stolen by self-checkout cheaters than from fitting rooms. Maybe they could use some of the positions that were eliminated by self-checkout to provide a fitting room attendant.

Today I was harassed by another customer in front of many people today at Meijer. Instead of worrying about my safety or having any regard for me I was humiliated by management. I brought my pet today in his stroller. This has never been an issue at any other Meijer store I have been to and several employees informed me(at each location) that this was okay to do because my pet is contained. But today a rude, disrespectful woman got in my face and started screaming at me while I was heading towards the checkout about why I was allowed to have my pet with me and other horrible things. I tried to be polite and walk away from the woman while she screamed at me only to be asked to leave a moment later by the store manager. Meanwhile a woman with her puppy was in the store during this time and was not treated in such a way. I was then followed by the store manager out the door which made me feel persecuted for simply trying to shop. Meijer needs to clarify what their pet policy is and enforce it for everyone and not just certain people. I also feel that it shameful for a company that claims to be family oriented and inclusive to allow bullying and harassment in their store while treating the victim as the villain. Thank you to the deli cashier and greeter who stood up for me today. I didnt catch your names but you were both gems.

I have been trying to reach out to your company since you came out with the new way of of handling coupons that are sent to our home. I have emailed and called customer service but the coupons still don't show in my M-perks. I have tried all the recommended ways that I was told would work but am only able to get the standard coupons. I always would come in to Meijers to use my M-perks coupons because it was always coupons I could really use. I can't be the only customer that has complained about this. It was a terrible idea and does not work!

Linda Brinson

[protected]

This is not the first time I have received expired products during a grocery pickup but it will definitely be the last. If it is not, I will choose to shop elsewhere. Today I received my groceries and once arriving home after a 30 minute drive, noticed my bread picked expired today 3/25. As a family of 3, we don’t typically get through bread in 1 day therefore having bread expire the same day as picking groceries is extremely unsatisfactory.

they had it in two different places one said 3.99 a case and in the next place they had it for 5.49 when I went to check out it came up 5.49 the prices are bad enough every where you need to stop playing games and the other thing i noticed is when you out of something they put the more expensive item in that spot so you think people dont pay attention and some dont and alot are seniors on a fixed income shame on you just to make your shelves look full.

Approximately 11:10, Saturday 3.18.2023 started down isle, 2 employees were chatting, know one saw me, but kept talking to other, neither offered to move, so I skipped that isle & went to another..

Horrid, Disgusting, sad, they employed by Meijers at Pike Plaza & so Rude to paying customers..

As a rule most employees are great, but that one has attitude problem, not the 1st time dealing with her.