Metro by T-Mobile
Reviews and Complaints

I bought a phone about a month ago the attitude is why i don't even want to go back the first issue was was told i should buy a cover sure why not it did fit but would have to take a part to charge so i returned cover . My next visit i tried to use phone no matter what i did said it wasn't my password (google) the person that sold me the phone was to busy to worry about boy friend on her phone she put in wrong chip so the other person fixed that .and then phone just went blank not able to charge nothing she took all her charges out nothing i was asking for help and was told it was a free phone anyway no i just paid$156.00 . my fault with not buying insurance but told me she would send a message and will send me a letter 2 weeks latter i asked about the "letter" then was told that they will call me HELLO i don't have a phone that is defective so i suggested to call my mom (her account/mine)and 2 more weeks latter so much has gone on in my life that i need a phone my mom was in the hospital and just normal life please help me with this matter tony Vasquez [protected])my mom Shirley stone([protected]

I bought an iphone at bestbuy UNLOCKED! Paid cash and i decided to connect to metro pcs and when i tried switching to boost mobile i cant make the sim cards or make my phone work bcuz tmobile locked it to their carrier and i think thats trying to steal from me bcuz i send request to unlock it and they dont want to and since it was unlocked when i took it to thwm they shouldnt have locked it now im going on 2 weeks w no cell

Seeking your strictly most confidentiality & agreement agreement formal legal binding obligation for my metro pcs samsung j7 star cellular smartphony fully unltd svc plan retenue hold in venue 18 usc section 2318, 2319 "* unauthorized surviellance *" quare clausam fregit 17 uscs section 612, 613 "copyright assistance for disabled" stipulated special assistance for mental illness mala praxis vicarious infringement emphemereal ethereal dramatization.. Defamation of character falsity of irrefutable slandering of my mental soundness & competency particularly of mature adult legal status dispositionality respect for privacy in my individual personal effects items acquirement and private individual personal property possession safe harbor.. See 17 uscs 409, 410 "* privacy in copyright *" 2019 all rights reserved exclusively unreleased by lttlshwr pseudo serial ownor..

I have 4 lines I have 1 suspended I am the only one on MY ACCOUNT I TOLD CUSTOMER SERVCE UNDER NO CIRCUMSTANCES WAS ANYONE BUT ME THE ACCOUNT HOLDER THE ONE THAT PAYS THE BILL COULD MAKE CHANGES TO MY ACCOUNT But I guess you let anyone just as long as someone has your info. I have never heard of any company doing this I want what I PAY FOR BACK HOW DARE YOU DO THIS .. Kelly Foltz

I have been a metro pcs costumer on and off for over 10 years, because I always seem to have issues with this company. First it was about my hotspot, when I had the 50 dollar unlimited data plan, I had 5 mb hotspot. I switched to the 60 dollar plan because my kids were running out of hotspot too soon. 2 days after I switched over to the more expensive plan, I was out of hotspot AGAIN. 7 MB OF HOTSPOT (PRORATED AMOUNT) GONE IN A SMALL FRACTION OF THE TIME IT WOULD HAVE TAKEN TO GO THROUGH 5 MB. SO I WAS TOLD I COULD TETHER MY UNLIMITED HIGH SPEED DATA THROUGH BLUETOOTH, SO I DID AND IT WORKED GOOD FOR 2 DAYS..THEN IT JUST STOPPED WORKING. WHEN I CALLED METRO CUSTOMER SERVICE FOR HELP AND THEY SAID THAT EVEN THOUGH MY PHONE HAS THAT FEATURE, THAT TETHERING MY UNLIMITED DATA, THAT I PAY FOR, TO OTHER DEVICES SHOULD HAVE NEVER EVEN WORKED IN THE FIRST PLACE. I AM LIVID. AND I AM MOVING ON TO A COMPANY THAT WILL ACTUALLY LET ME USE WHAT I PAY FOR HOWEVER I PLEASE. ITS THE STUPIDEST THING IVE EVER HEARD IF AND I JUAT CANT CALM DOWN FROM THE ALTERED STATE I WAS IN. METRO NEEDS TO STOO PLAYING SO DAMN MUCH WITH MY MONEY

""MUST READ""!
Today I walked into the Kingston MA metro pcs store with my fiancee and daughter to switch my service. The representatives name was "Dom". He took 3 of our phones and checked to see if they were compatible by inserting a sim cards into them. He became very meddlesome with my fiancee and I. Wouldn't let us discuss our options. So I told my fiancee "you decide". He looked at me and said "that I'm the man, and I should decide". My fiancee was so appalled that she felt disrespected. From there we were not pleased and as we were leaving noticed our phones couldn't make calls. I went back and at this time he was talking with a kid. I asked nicely "excuse me, why doesn't our phones make calls. He said "you gotta call sprint". I look at him puzzled and that's when he said "don't cry". I was in awe. And couldn't believe it and said "excuse me". He said "what, I said don't cry. I replied "wow you are a [censored], I'm with my 7 year old daughter. And he then started throwing f-bombs and his body language was aggressive. I felt humiliated but also needed to stand up for my right as a father and words were then exchanged. This was no longer a business transaction. He made it personal.

I believe this person should not be working with the public. I met the owner of this store a few days prior and he was very pleasant. That's why I went back. If his employee is a threat to a family man, I'm afraid what would happen to someone who isn't. He's aggressive minded. And very belligerent.
Everything in this statement is how this took place and transpired.
Again...this was at Kingston collection in Kingston MA. Employee name Dom

I changed my phone number with metro pcs. Once they changed it I had no service! I've called about 20 times and I get the run around that if I wait 2 hours my service will be restored. Then I was told I need to wait 72 hrs and my service will be restored! Just called and metro pcs told me I need to wait another 72 hrs! I asked for a refund since I haven't had service and my plan is prepaid! They informed me they do not give refunds!

I pay for unlimited internet service. When I try to look something up on the internet I am unable to. I either get an error code stating that time making server unavailable or it takes like 20 minutes to load a page. This is unreasonable for anyone who is trying to look up information that they need immediately. I do not feel that it is what I was promised at the time I purchased service through them. I intentionally purchased unlimited so that I can access the internet as needed for an unlimited amount of time but sadly they do not meet their expectations that they set forth.

I Only had my charger for 2 weeks and it's already giving me problems so I went to get a new one and the same thing happens. So the fool I was I went to get another one but at a different store and once again 2 weeks later I'm having problems. Metro chargers are not cheap and I'm very disappointed with this. I don't know what's going on but it needs to be fixed soon I'm to the point were I'm very frustrated and I will make a complaint everyday into the issue is fixed. If you like you can email me at [protected]@gmail.com
YOUR LOYAL CUSTOMER SINCE 2013

We are paying $100 a month unlimited. The data just spins and spins. Will not load anything most if the time, and when it does, it takes a long time. Complained in store. They said they can do nothing about it. The tower is messed up from the flood. I have been a metropc customer for a long time. Last time I filed a complaint they suggested buying a new phone. I loved old phone, and now it is just trash basically when there was nothing wrong with it to begin with. I am very much unhappy with metropc services. PISSED! Might as well throw my money out a window. This is the worst phone service I have EVER had. I would like to have this issue resolved. I feel that your services are a straight rip off. Considering reporting this company. And will definitely be switching phone companies. I'd prefer to have issue resolved.

On Friday, June 28, I went to purchase a phone because the battery on my old phone died. The phone I wanted was not available. I advise the associate that I had ordered a phone and it would be a couple of days before I received it. She advised me that there was a 90-day return policy so I said that I'd get the cheapest phone and come back when my new phone arrived. Today, July 1, 2019, I went back and was told that I was not able to return the phone because it was an upgrade--It said so on the receipt. Silly me I don't usually read receipts. The associate shrugged her shoulders and told me "there's nothing I can do, " as she underlined the verbiage on the foot long receipt, "it says it was an upgrade." Poor customer service annoys me more than just about anything. My service is paid up till the 13th and that is when I will end my 4-year relationship with MetroPCS.

Why y'all always messing something up I can't even use my phone cause my service keep go in and out then it stay out y'all need to fix something or I'm calling corporate cause this ain't right why I paying for a bill that y'all service that don't even work y'all need to fix this fast cause I can't even use my phone right know like I ain't got no bars right know at all