Metro by T-Mobile
Reviews and Complaints

In the orlando, florida, Metro pcs store located in semoran blvd, offert replace your old mobile for the new samsung galaxy j7 for around 200 dollars, plus offert confortable monthly payment, and financing, for 2 they charge 415. 00, after the first month they billed 70 plus 60 of monthly service, when I visit the store they refuse the responsability and said me to call the financial company, that charge 960.00 dollars in 13 payments, that never was informed to the customers resulting in false advertisement, be aware not fall in this scam from Metro pcs.

On October 8, 2017, My boyfriend went out and bought me a lg bluetooth headset for my birthday. When he purchased it, he told the guy that he wasn't sure that I would want it. My phone is an iphone and I would rather stick with the apple products for it. When he purchased it the sales person said he could return it the following day if I didn't want it. When he went back the following day, he was told all sales for accessories are final and that he couldn't return it. Why would the sales person tell him different? Now we have a headset that we will not use.

I am a very long time and loyal Metro PCS customer and small buisness owner in the Culver City, California Community, every month i come to the same Metro PCS location to pay my bill. The customer service in the last 4 visits ive made has become increasingly lacking i.e: employees socializing on the sales floor instead of assisting customers, employees eating at counter, employees only speaking spanish between eachother then laughing which will of course make any non spanish speaking customer feel extremely uncomfortable. Today a newer associate "Mario" is what it says on my receipt, was busy flirting with a fellow employee, i had to walk up and actually greet him, i paued my bill, he took my number but didnt confirm my info, then i asked about an add for a free phone and his response was "No, not for you..." i was a little taken aback so i asked to clarify and he said "you gotta cone from another place...well check ya number..." then proceeded to tirn his attention, i was mid sentence TRYING to tell him i have my buisness cells in a different company and would like to switch all 4 of my lines to metro which would in fact qualify my for that offer, but he decided he was done with helping me and talked with the associate who looked to be leaving. He didnt say thank you, have a nice day, see you soon, good bye, nothing. Im not happy and i feel mu buisness is unappreciated frankly because today it was made clear to me it isnt. At all. I wouldnt accept half the disrespect Mario showed me today from any of my employees, not for one minute. They are the face of the buisness and need to respect the customers who keep their job on payroll or they should give their job to someone who will appriceate beung employed and treat customers how they should be treated. I hope Metro will reach out to me promptly and rectify this situation and i really hope next month that the atmosphere and employee performance is acceptable because today was not, not even close and i will not continue with metro pcs if there is no improvement.

Hi
I am sushil sharma bought phone online but my phone was not unlocked do i went to Authorized dealer at 5239 frankford ave phliadelphia 19124 person name ali . my phone is imei# [protected] instead unlocking my device, he offer exhange device, and said this exchanged device will work after 24 hour, charged me $30 cash for unlocked phone, but device did not worked i call several time no help from ali.so i went to different dealer for help they said this is stolen device, the stolen device ali gave me imei#[protected].
This way i get cheated
My phone nos is [protected].
Please do some thing regarding this issue i shall be very thanks full to you

I had 2 phones on a account and removed one of them have been paying for the lowest plan since it was for my son he really does not need internet. So at 25.00 i kept his phone on with metro. I payed his bill today and phone was shut off. I called and was told that i owed another 30 dollars that his plan went to 40? I did not change the plan and i have been paying 25.00 for months... I can transfer his line and get it for 25 anywhere else. I asked for a refund since she would not turn phone on she told me 8 days it took you 30 seconds to take the money from my account and i have to wait 8 days to receive my money? Terrible customer service. I will make sure i put on fb how much of frauds this company is.

I have had Metro PCS for almost two years. The plan I have is $50 with unlimited data and text and I had 8GB of hotspot data. I recently added a line to my account and now no longer have access to the hotspot. I called customer service to be told that I hotspot was not included with my plan. I attempted to explain that one had access to hotspot with my plan the entire time I've had this service. Since I've added a line is when I had an issue. Spoke with a supervisor, would not let me explain, added two GB of hotspot only for me to still not be able to use hotspot. Told me that I would have to "upgrade" my plan to a $60 plan to have access again.

Unfortunately dropped my phone in water. Had to purchase a new phone and charged a fifteen dollar activation fee! Seemed very unnecessary since my phone was activated and had been a customer over two years. It appears that Metro PCS has joined the no customer service band wagon. Will be searching for another carrier immediately. No customer service and bogus charges are not a desirable way to build a loyal customer base.

March/2017

Phone number [protected]

I keep receiving calls from metro pcs costumers on my private number, 10-15 calls every day! because metro pcs has my number registered as a store number, on their web page, on google maps and I don't even know where else. There store address is 716 Rockaway Ave, Brooklyn, NY 11212. I have complained several times via chat on their webpage and they say they provide a ticket about the issue and that it will be resolved in 72 hours. Doesn't happen, this has been going on for months.

I want them to update the info about that store and remove my number as it's contact number, I want to keep my number, and I don't want to block unknown callers

I switched my service from Consumer Cellular to PCS Metro. Was told for switching I could receive a free phone that was valued under $100. I had the service transferred but I'm now being told I cannot have the phone because the phone number was not transferred to it as well even though I was never told that I could not have the phone if I didn't transfer the number. I should have been informed of the policy before switching my service. I've gone back to the store which is located at 988 Civic Center Drive, suite c, Vista California 92083. I've tried discussing this issue with the supervisor and was told that that I am not going to be allowed that phone which is the LG K20 Plus. All I want done is the number be transferred to the LG phone and I will be satisfied. It seems like a no-brainer. I'm ready to switch carriers after 30 days because because of the lack of customer care at that store.

I have had a month to month acct. with Metro PCS for 2 years. The account happens to be under my name.

On this account I have 3 phones. All with different cell phone numbers. I will furnish my account information when I receive a response.

I just found out that "some of my personal messages" have gone out to the other 2 phones. My number is [protected].

To make this easier to explain, I have been inquiring about a Mortgage Loan from a variety of lenders. The messages that I have sent do not go to the other 2 phones, but the reply that I receive from the banks some answer's are going to the other 2 phone lines. We have compared the responses and this has me very concerened.
Please contact me at [protected] after 12 noon.

Sincerely,

Mark Rogowsky

I was a current metro pcs employee at Westchester Ave, Bronx, NY, I was just recently I was "let go "with out any reason or explanation not a text or phone call. After being told to wait for a Call/text about my full time position . I consistently texted the "manager" and the person above him BOTH chose not to respond to me and yesterday I received a payment of $60 for 3 days work of pay a total of 21 hours ! You need to fix this and dept of labor will be contacted ! This is totally unfair and NOT the first I've heard of it . And it is against the law

I purchased a cell phone on 09-29-17 at metroPCS at 232 harrison ave.Harrison, NJ 07029, the screen protector keep interferencing with my fingertip while coming apart the sale person stated that it was the way the screen was made, I went back 3 times while getting the belp I needed, i just had switch from another cell company, so please can i get a phone that the screen stay in place with the case, the number at that metroPCS is [protected] mine number is [protected] please let's get this resolve.

I'm requesting a new phone, not a refurbished one. I bought my phone on 8/22/2017, i was told it was a manufactures defect. I was given a refurbished phone, i should have been given a new one since my new phone had a manufactures defect. I had been trying to get this taken care of but no one will listen.I want a new phone or I'll see you in court. Had trouble with this phone the first day i got it. Dropped call/static/fading out I'll see you in small claims court.

Metro pcs located at 1707 avenue M!
They are operating a very unfair way of doing business with people. The salesman told a consumer that her phone was old and garbage and it's broken and doesn't work anymore! But to the contrary it only needed its monthly payment ! Her phone was only 2 years old and he wrongfully told the consumer her phine does not work anymore. The salesman speaks English and the consumer only speaks Spanish and can not understand English . I feel that the consumer was taken advantage of and now owns 2 phones and can not afford two phones, I had asked the salesman to turn off the second phone and apply her payment to her old cell phone and he said he was unable to do so, he told her just to not pay the next months service! But she is stuck with a second phone.

You have a young black female making a vulgar livestream on Facebook, which has made its way to YouTube. The store location is 5300 North State St. suite 200
Jackson, Miss. Her name is Shaquida Wingard and she actually made the video while CLEARLY at work, on the clock, inside and outside the store, and in work uniform. Employees like this have made me leave one location in the Atlanta area because a male employee wreaked of marijuana smoke and was CLEARLY high. This is a horrible look for your brand.

To whom it may concern,

My name is Christopher Rabel and I reside in Miami Florida I am writing to inform you that I had to evacuate due to Hurricane Irma I called your customer service department several times. The only thing I was able to do was to get an extension. I was not able to speak with any representative I did not have any power due to the hurricane and no electricity at all. Alot of the towers were down and had very little to no connection at all. I think I should have been acomodated some kind of way because I didn't receive a full month of service.

Best Regards,
Christopher Rabel

If you need to contact me you can contact me at an alternate phone number [protected]

compre mi telefono eldia 25 de febrero de 2017 por in valor de 128.99 pague 53.99 y me dijeron que la diferencia de precio me la devolverian entre 6 u 8 semanas recibi e mails diciendome que ya estaba aprobado el rebate y esta es la fecha que no he recibido nada haciendome tanta falta pues de paso este telefono ha estado y esta bastante defecruoso el IMEI del telefono es 353113086385311la cuenta es421709116 a nombre de belina roffe el SIM 8901260471959754788f mi direccion es 2014 N Hibiscus dr north Miami 33181 geocode [protected] el numero del telefono es [protected] y el tracking id1 fvjp-[protected] my email [protected]@gmail.com

My Mother a elderly senior citizen went to our metropcs store we have been going to and buying phones for 7 years at 1259 Ariana St. Lakeland Fl. Luis and the active Manager Kal are unethical and lying scam artist. My mother took her phone to this store and asked why isn't my phone working? they said it "Overheated and ruined" and she had to buy a new phone, The phone ONLY had a dead battery and needed charged and works PERFECTLY we learned 5 min after she bought the new phone which Luis and Kal pushed HARD for her to buy the upgrade package.. Of course they say now upgrade purchases are non refundable and they would not take the 20 min old phone back IF it was a upgrade phone? went back home and called corporate metro pcs and rep "rose" told us to go BACK to that store and ask 2 things, ask for the manager and a refund and take the phone back, again Kal refused and rose then talked to the manager which he got tired of talking to her and gave my phone back to me and demanded we leave the store, I then said its WRONG for you to lie and scam senior citizens to make a 180 dollar sell, he then acted like he was calling the police.. remember corporate "rose" TOLD us to go back there, it was a lie he never called the cops, I stayed on the phone with rose/ metropcs hoping the cops would show, we did NOTHING wrong. Rose then gave us lakelands cooperate office at 3137 US hwy 98 Lakeland, fl and she said they will take the phone back and return our money, went there and acting manager Maribel said since we didn't buy it there she cant help, we filed a compliant at that "corporate Lakeland office"? says they are out of texas in the web site. This Ariana location that is taking advantage/ lying to elderly/ senior citizen is wrong, unethical and scamming our elderly less tech savvy citizens. that basically sums up our 5 hours of torture with Metro PCS, I wont let elderly be scammed lied to and ripped off. I will picket and write/ call the proper entity's daily until this is Corrected

Manager sold me 2motto e4 phones because my on5 phones didn't get a signal the motto e4 phones still don't work I've been getting the run-around for three weeks now I was even told they were sending a technician out to turn the towers in my area I was promised new phones and still have not received them the manager name is Adrian Williams at the lake habor store in Ridgeland ms

I have tried paying my bill online 4 times through the app 3 times I called customer service and they have me on hold forever told me I'm wrong wanted to know how much is in my bank account then he tried to make the payment and it wouldn't go through I called my bank my bank said my card is fine I've used it to pay other bills today and knowing my service will be disconnected tomorrow there is nothing they can do when it's their issue their computer problems and yet they can't do anything to make sure that my service stays on until I can get to a store after work tomorrow because I work like an everyone else does and yet they are giving me problems and being [censor] screaming in the phone extremely rude and I am extremely unhappy