Metro by T-Mobile
Reviews and Complaints

This is probably the longest complaint you have yet to read about Metro PCS but if you’re thinking about using their service you probably want to read this.

I bought a phone from Metro a few months ago, service was working fine, better than AT&t I must say but text messages can be delayed for hours if they were sent to you while you're in the subway or some other no service area but for only $50 a month I was willing to live with it.

I called customer service a few times for different reasons which made me realize they are unhelpful but it wasn't until a few days ago when I realized just how useless they are, please excuse me for my language but this company is either run by ###s or by people who just like to play stupid.

A few days ago out of nowhere for no apparent reason my phone gets a weird screen saying "initial processing needed" apparently it has restarted itself(while it was turned off) and will not allow me to make phone calls or receive them.

Metro PCS claims its due to me being outside of my coverage area although it has been working "outside the coverage area" for a few days and this "outside coverage area" has Metro PCS antennas and stores!

They open a tracking number and tell me someone will get off his lazy ### and attempt to fix this service problem within 1-5 business days, they suggest I go to the store where they will be able to assist me faster.
I get back home and I still don't have service so I go to the store where they basically tell me they cant help.

I call Metro PCS again and ask them to please speed up the process since I rely on my phone for work, for the 20th time they tell me "please shut off your phone take put the battery etc’ because i cant really do anything, the technical people are working on it"

After waiting a few days with no progress, my boss getting mad at me for not answering my phone and clients looking for me with no response I decide to call Metro PCS again and see whats going on.

I get the same answer – “take out the battery, press ##26…whatever, well if it’s not working mam you will have to wait 1-5 business days to get a response” let me be clear that this was already day 5 that my phone was not working, with 5 business days with the weekend in the middle I’m looking at minimum of 7 days without service.

I explained to the customer service people, the tech support(apparently not the same tech people who actually attempt to solve these problems), the supervisors, managers and a bunch of other people that the phone allows me to make collect calls and is giving me a full signal but will not allow me to make regular calls which means the phone is FINE its just the service on their part, I asked them if they feel its normal to leave a customer who paid their bill with no service for a full week in 2010 when it is obviously not the customers fault but a service problem on their part, what answer do you think I got? “Mam, you will have to wait up to 5 business days to get a response”

The last person I spoke to was actually the most understanding but even she couldn’t do much, she did provide more information though, she said they had already opened the tracking number and worked on my service issue but it looked like they’ve done everything they could, for the love of GOD! I know they can’t call me because I don’t have service but when I called them and went through at least 3 people why did they not tell me that their tech people cant fix the problem?

What I understood from the lady is that I’d have to wait until the last day to get a final answer which makes no sense to me, I thought it was 1-5 business days not “we’ll check it out anytime between now and 5 business days and get back to you in 5 days just to keep you holding”

Anyway she told me to go to a certain store and see if this one would be able to help, she wasn’t able to tell me whether or not they actually will be able to help because if it’s not a phone problem they cant replace the phone but that doesn’t matter because when I got there the store was closed! Even though she told me they will be open until a certain time(I got there 2 hours prior to that time).

I'm not blaming the people on the phone, they were nice its the company’s problem, their service is just horrible.

I do not understand why this company does not have direct calls to the real tech people, all they do is let a bunch of robots answer the phone and tell you to take you battery out as if I couldn’t think of that myself.

They don’t think outside of the box, don’t look at the situation for what it is, it’s like talking to a brick wall, that’s not customer service, they cut off my service, will not tell me why and will not do anything to make it easier.

I'm prob gonna switch to boost or some other company, I'll do my homework just cant stay with a company who cant fix their own problems in a timely manner and wont even supply you with a temporary phone to make the situation easier.

If the owner/s of Metro PCS happen to read this I highly recommend you provide better customer service because even you one day will have the best phone service, if you can't be there for your customers when they have an urgent problem you will lose them.

Do not patronize metro pcs! My 85 year old mother is sobbing because they are ripping her off for $107. This store is an "authorized dealer" which means they can do whatever they want! They don't have to honor the metropcs "7-day return policy" and their "salesperson" brian is sitting around taunting old ladies with his friends. Customer service says we have to return the phone to the store, but the store says they won't take it. Catch-22 anyone? Oh yeah, no manager, either. Then customer service sent us to a "corporate store" and guess what? They wouldn't honor their guarantee, either! No corporate help, no local help. Buyer beware! This company is a huge rip-off! (And, they have 3500 complaints in [redacted] /link removed/

After hours of scouring the internet for the phone of my choice. I decided to get the HTC Touch Pro from ebay. Many people have the Touch Pro flashed to metro pcs and it works flawlessly. However, today I went to several metro pcs retail stores and one said that they do not have the usb input so they cannot flash it. Another store told me that it's not possible because it's a Sprint phone. Long story short.. they directed me to the corporate office which is located in the (626) area code (So Cal). The corporate employees there told me that since my phone is a PDA it's impossible to flash and it has to be CDMA and/or I have to get another metro/sprint phone. I wonder how these corporate employees get hired in the first place because they seriously have no clue about cell phones. In closing, I did manage to get my phone flashed from a local metro pcs store down the street.

I went to Metro PCS store in Los angeles to activate a cell phone for my daughter. Metro PCS has (3) plans, 60 dollars, 50 dollars and a 40 dollar plan.. Because iIwas activating an older phone I requested the 40 dollar plan, I was told by the clerk that I had to activate the phone with the 50 dollar plan and downgrade to the 40 dollar plan the following month, In which she circled on the reciept.. I not knowing better, I agreed and the phone was activated. It was later that same day, I went to another Metro PCS store with a friend, that I was told I did not have to activate the phone with the 50 dollar plan, I could have activated the phone with the 40 dollar plan..I went back to the store I had activated the phone and told the clerk she had made a mistake and I could have activated the phone with the 40 dollar plan and I wanted the 40 dollar plan and a refund of my 10 dollars. ( The cell phone I was activating was not capable of activating the features of the 50 dollar plan).. It was at this time she informed me that it was company policy to activate all phone with at lease the 50 dollar plan. I then told her what the other store had told me and her reply was they were wrong. I insisted on the 40 dollar plan and once again she refuse, she told me that she could credit my account 10 dollars for the following month. I asked her if it was company policy to activated all phone with at lease the 50 dollar plan, why was she willing to give me a credit, she did not answer.. It is my opinion that Metro PCS is committing Consumer Fraud, I think this is common practice in the Inter-City and Low income areas. A Class Action lawsuit will sent the message, that this will not be tolerated.

Where is my rebate?

Complaint rating:
Company information:
Metropcs
P. O. Box 910, bensenville, il 60106
Bensenville, new york
United states
Phone: [protected]

I had purchased a metropcs cell phone on march, and they informed me that i could get a rebate back if i fill out the form and mail it to: samsung / metropcs march messaging mania, p. O. Box 910, bensenville, il 60106. Must be postmarked by 5 / 12 / 10 and received by 5 / 19 / 10. Allow 10 weeks for shipment. I filled out the form and mailed it before the due date on the month of march. Today, is 6 / 25 / 2010 and i haven't got anything yet from this company. No rebate!
This is 'false advertisement!'
Can someone investiage this issue?

I bought my metro phone on April 3rd & sent the rebate on the 4th, Now it`s June 17th & still nothing! I went back to the store where i bought the phone & they said i should have got it by now.They printed out another copy of a reciept & back in the mail, I went on line to metro pcs " Tracking my Package' & they say they never recieved it.What a SCAM.

So i purchased a Samsung Caliber at Best Buy. the phone ended up being defective so i returned it an got my money back. that same night i called metro to get a refund for the plan charge($50), when i got to a rep i explained the deal, she looked over my account and had me on hold longer then she actually talked to me, when she finally came back on she said, "i confirmed with my supervisor, and your going to have to go to a corporate store to get your money back", i felt like this was bull, being that i paid over the phone with them and not at a "Corporate Store"... i went to the store the following day(Sat), i explained to them what happened, and they looked at me like i was stupid, "you didn't pay thru us why would we refund you" but they were nice enough to direct to another dep. called billing matrix which weren't open till monday, i finally called today(Mon) and the rep there said he couldn't do anything for me that i needed to talk to metro, so back to the original dep i went, there a rep told me that the service was active and that they couldn't refund my money, so basically i wasted all this time and i still lost out, but she had a brilliant idea, why didn't i just go out and get a new phone so i could use the service... at that time i asked for her supervisor, i went on hold for ten minutes for her to come back and say, "my supervisor looked in to your account and it seems this line has only been active for 6 days so you qualify for a refund"... i hate there CS so much. took me 4 days to get my money back, and just to go back to the same dep. where i had asked for it originally ...

Been with metro for over 2 years and have purchased 2 phones. When i purchased the third as soon as i got home i realized it was crap took it back same day within the hour the reps couldnt even fix it and they said no returns you only can return the phone is if your just signing up for metro service what a way to show appreciation im stuck with crappy phone.

I had purchased a MetroPCS cell phone on March, and they informed me that I could get a REBATE back if I fill out the form and mail it to: Samsung/ MetroPCS March Messaging Mania, P.O. Box 910, Bensenville, IL 60106. Must be postmarked by 5/12/10 and received by 5/19/10. Allow 10 weeks for shipment. I filled out the form and mailed it before the due date on the month of March. Today, is 5/31/2010 and I haven't got anything yet from this company. No Rebate!
This is 'FALSE ADVERTISEMENT!'
Can someone investiage this issue?

I purchased a family plan, I had three lines suspended due to one telephone was stolen, 2nd one line was suspend due to one child was placed on punishment because miss use of phone and have earn phone privelges back, and the last line suspended to because of disrespect to the parents. There is one open line at this time. The telephone number list above was stolen from my family plan and made into a separate account without my promise. If someone in the metro pcs team is allow to bypass all my security code in place and never one thought to call me to inform me about the change, I feel that my rights have been violated, brieth of contract have occured, and that I have Paid for the 4 lines and 4 lines are what I am contracted for. I paid for the telephones and activatives fees, then to have one line stolen from me, that there was no fees occured for that person and my billing payment changed and my security code broken into to this person to remove #[protected] from my plan. I want a full investigation done and I want this phone line restore back to my account. [protected]@live.com

To the importantance of the complaints board, and the consumers board of business, s . Do to fraudulant illegal activity, s within the business, s known as the metro pcs and sub businesses within the telecommunication, and communications systems of this branch of business . Do to the importantance of this individual complaint, as a customer of the metro pcs business, s of the area of losangeles, ca. I would like to formally bring this nature of complaint and state and public justice offences, and crimes, and punishments under the chapter 162 -162.005 to 162.425 under the state and public justice offences of the state of california, and the S.l1434, the department of state, foreign operations, and related programs appropriations act, 2010. Do to great concerns of i, mr, sidneyraysnellings, customer of the concerns of the conplaints of illegal line tampering, and phone tapping, and account information being released without proper legal authorization of i, sidney ray snellings . With great concerns and legal reasons of placing a formal investigation of this accurance of the place of business and individual, s as employee, s, I do hope this formal complaint brings great concerns to the complaints department, and consumers affairs . Thankyou,
Sincerly, Mr, Sidney R. Snellings

We have signed up for Metro PCS unlimited call, text and internet service almost 8 months ago. The text message service is horrible. Some times it takes almost 25 minutes to reach a text message. It's causing lot of trouble for us. My wife could not reach me many times to pick her up because the call from her Metro PCS phone did not go through.
I called the tech support and the guy mentioned he cannot do anything because it's coverage issue. I did a test and seems like Metro PCS has no contract with other carriers to use their service in an area where Metro PCS do not have coverage.

I can't believe anyone uses this company no matter how cheap they are, the government should do something to stop them from misleading the public and wasting people's money. When I asked for "the cheapest service they have" I was signed up for more than was necessary, which was not their cheapest service, the salesperson deliberately misled me. The new phone was supposed to have a rebate, but the form provided for the rebate had an expiration date earlier than the date I bought the phone. When I went back to get another form, they told me the promotion had ended. They have NO WAY for you to change the number of times your phone rings before going to voice mail. Not to mention that their service is absolutely terrible, no matter where you are located. Voice mail is often received in the phone 24 hours late. I had them once years ago and they were even worse then, I thought I'd give it another try, and it has been a waste of money and a huge waste of time. DROPPED CALLS, LOST BUSINESS, VERY POOR RECEPTION ALL OVER FLORIDA. Warn your friends and family.

I bought one of thos ZTE Essenze from the metropcs located in meijers at 13 and john R on December 17, 2009 at about 4:30pm. I bought the phone when I was on lunch at work, I would say at about 4:30pm or later.

The guy rambled on about how what a "BAD MOTHERF##KER" this phone was, so I bought is for $106. I left work at 11pm when I got home I went to bed. The next day I woke up at 10:45pm, I didnt have to be to work intil 1pm so I watched a movie. I left for work and grabbed my new phone and put it in my big front pocket. I started to cupping candy at work and decided to text my friend, and what do you know the screen wasnt working it was all white. so I decided to take my phone back to get my money.I punched out for lunch and went up to there counter in meijers, I waited in line for about 22 mins because the women behind the counter was talking to another customer. I showed some one else that was waiting in line the phone and how it broke within less than 24 hours, The woman behind the counter finaly asked "WHAT DO YOU WANT" I was like look at the phone, She picks it up and takes it out of the case and saw that the phones screen was all white, She instantly said did you drop the phone I said no, then she said so you sat on it, I said no it was in my front pocket which are huge and not tight. she said nothing after that, then I asked can I get my money back for the phone i do not wish to trade back for the same crappy phone I WANT MY MONEY BACK! she tells me i need to have the case and everything that came with it so i tell my boss im taking a long lunch I go home and get my box and every thing that came with it including the crappy phone. When I got back to meijer the guy that sold me the phone was in there, once i showed up he started tell me the same thing the girl did, "YOU DROPED IT OR SAT ON IT " I Said no I did not, but after about 30 mins of him telling me it was me and something about "What did god break your phone, did I break your phone, we dont have a button that breaks your phone or something like that, he started to piss me off I figured he was cussing so I started to cuss. Then he told me to Get the ### out of here before i do something to you, I was THINKING WHAT IS THAT suppose to mean ? IS HE going to hurt a customer ? I walked away pissed off I called my dad and told him about it he came up at about 7 PM I took my break and went with him, my dad was talking nice at first but the guy wouldnt lisson to my dad too, he told my dad they just came out 8 days ago its new there in nothing wrong with this phone and never will have any problems, hes a tech he said i know this phone is good, My dad asked what kinda of crappy phone are you selling if it breaks within 12 hours of owning it with out me abusing or sitting on the phone. the guy just wouldnt give up and admit the phone was the problem not the customer. my dad told him you dont give a ### about the customers do you and he said nope i dont give a ### about customers, He said about 2 times, the funny thing about that a few other customers were in line looking at the guy as he said it. he told my dad theres nothing he can do for us and said something about a some office that wasnt there, that could help up.

I would say never get this phone and never trust metropcs, they are con artist, they act nice when you are handing them $106 but one you have a problem they dont do anything for you and threaten you on top of all that, I dont know if metropcs corporates care but I do so Im calling customer service tommarow and sending a letter to corprate asking for apology for all the trouble and for the guy threatening me. I dont think meijer would like to here about metropcs customer service, because meijer is a friendly store that is big on customer service, they take back anything even apples with bites taken out of them NO QUESTIONS ASKED. metropcs has something like that but they dont really care about the customers and wont give your money back even after asking a thousand question and accusing the customer that it is his falt and there is no way the phone has problems, and on top of it threaten the customer, but dont let me discurage you from buying the phone buy your on your own after owning it.

Thanks for reading this hoped you all enjoyed it.

Getting a new "Samsung Caliber" cell phone from Metro PCS? If you are using a lap top or PC running Windows 7, BUYER BEWARE! The software required to allow USB transfer to and from your new "Caliber" will not install. Therefore, you will not be able to use your data card at all, which is the ONLY way to use the music player or store data on your computer. I wrote to Samsung about the problem and they not only confirmed that Samsung does not have a driver compatible with 64 bit operating systems, but do not necessarily plan to in the future.

So, not only did Samsung miss the boat here, but METRO PCS is selling a product that is defective in that it does not function as advertised, unless you have a 32 bit operating system (example, Windows XP, Vista).

Their return policy limits phone calls use to 1 hour, so be sure to check out each and every feature, including downloading the software required to use the USB cable (disk included with phone) before you cancel your old phone service and start yakking away on ANY of the Metro phones. (The sales person at the Metro store said he heard that the Samsung Code had the same problem not downloading to Win7, but I can not confirm this.)

Under a month ago, purchased from Metro PCS at the 13200 block of Harbor Blvd, Anaheim, Calif. a Kyocera Laylo cell phone. Found out the camera did not function. Took it to the 6th Street Metro PCS store in Corona, Calif., was told by lady to take it back to where I purchased it. So I drove 40 minutes back to Anaheim, California where I was told to take it to the corporate store at Warner-Bristol in Santa Ana. Lady did not know the address of her own corporate store..but was able to give me directions on how to get there. I asked her, why she did not have the address..she said she was not given the address. Her fellow employee agreed. At corporate store, 25 minutes later drive, Robby finally figured it was a bad phone, went to the back room and came out to say there were no replacement phones and to come back in 6 days, after 4pm. I drove over 1.5 hours and delt with Metro PCS employees who are so poorly trained they do not really help and are not given corporate address of where to go to replace the phone.

metro pcs stopped selling a phone because of too many complaints. would not send recall on phone but e-mail stopped working on phone out of the blue and now they want 5 dollars a month for the service because of the brand of the phone even though people with the same plan but different phones do not have to pay extra for this service.

Metro pcs needs to be sued! For false advertising! Beware of the 40.00 plan with tax included! That is a joke they text me and told me to pay 42.17 you can not get any customer service when you have a complaint.

Samsung freeform cell phone purchased on 12/22/09. This purchase qualified for $20.00 rebate in form of prepaid American Express Card if purchased between Octo ber 30 - December 31, 2009 & mailed in by 1-14-10. Rebate form was mailed in with all items required by date, but I never received my prepaid American Express card that was offered! This is now 2 months later! Looks like just another REBATE RIPOFF to me.

My payment is due the 10th ea mo. I made an online payment on the 9th of June. 06/11 service disoconnected. I called MetroPCS, customer service told me to call their 3rd party payment proc. co, "Bill Matrix" to confirm pymt was rec'd. I called, they confirmed pymnt was rec'd. I called Metro PCS back with the confirmation #. They told me it would take up to 2 hrs for them to check their computer data base. Service never resumed. I called, they now turned my service back on but only for 2 days while they investigate (again, they say they will investigate further). I gave the Metro PCS customer service rep. the trace # and the reference # my bank shows to confirm they debited my bank account. 2 days later, I get a text msg. saying the case is closed and that I need to pay another month's bill to resume my service. Metro PCS claims they have 24/7 Customer Service. I attempted to call Customer Service after hours, the automated system says it cannot transfer to me to a live operator at this time.