MultiChoice Africa / DSTV
Reviews and Complaints

The past weeks have been terrible as my DStv subscription was constantly disturbed, my services kept on being suspended because I am allegedly on arrears. I am totally not pleased with the latest chain of events as I pay my account religiously so every single month. I have been calling and asking the matter to be escalated but to surprise I don't get any response from you guys instead my account just keeps on being suspended, right now my PVR features are have been disconnected and I'm not even supposed to pay those since I am on price lock. My patience is running low because I have to keep on calling every week and I use money for those calls. I do not know where the problem is but I ask that this matter be attended to effectively and fast too. These acclaimed arrears are also affect my credit worthiness even more, I cannot afford to be inconvenienced any further.
I humbly request that my matter be attended to and resolved.

I opted to subscribe to price lock in April and although I am not one to like debit orders, I agreed to have DSTV take money form my account every month. The price that I was set to pay was R989 (premuim package & extra view). All seemed well and DSTV was behaving by deducting the amount as per contractual agreement. In September I noted that the money taken was R1105.94, and since I was going through the loss of a loved one I did not follow up. In October a deduction of R1104 was taken by DSTV and I then decided to call them on Tuesday 01/10/2019 in the morning. The lady assisting me was not of much help so I hung up and called again. This time Sandisiwe assisted me and advised that within 24 hour I would have someone contact me as they had made an error due to system change. Thursday 03/10 I called to ask for the supervisor and they could not transfer me, they advised someone from CCM will give me a call. It's Monday 07/10 and I have heard nothing. DSTV IS A SCAM! I thought a price lock meant my account stays the same, but I guess I got it all wrong. Can someone be useful and call me?

I am away on holiday and have brought my Dstv card with me as I am a premium subscriber. I tried to pair my card with the holiday home I am using, only to be told I cannot. Just another way DStv has let me down, I have been a premium subscriber for over 15years and now cannot watch World Cup rugby! I have close to 300 000 followers on social media and further more within my business, and am inclined to let know how it's always a mission to get a simple service! I feel this is so pathetic, something so simple and advertised by Dstv, but again just such a mission! It's no wonder people are changing to alternatives & Netflix! DStv leaves such a bad taste in a persons mouth! Just pay pay pay yet service and customer help is not there! Pathetic!

Customer [protected]
I payed an ammount of 890zar on the 30th of August 2019. I was disconnected and was asked to sent proof of payment. Proof of payment was sent (attached) and I was told that my account would be credited which did not happen. I have decided that I am gonna downgrade until my problem is attended to. I made a payment of 400zar for family package. Now I received a sms staring that I still owe 700zar which means that my account has not been credited yet and my pvr function has been terminated.

Needless to say my frustration as I wanted to watch the wolrd cup rugby was disconnected 5 times in one week and I had to make call from my private phone.

Recently, I down graded my package as it's totally unnecessary to have anything but the lower packages. Due to repeats...
But I am more Furious than ever as the limited channels I now have, lose signal every few minutes reading error code E48
I am looking to cancel and move over to Netflex completely. I've trialed it for 4months now and no issues at all with it. Jenell
[protected]

Good day
I am struggling to get my services reactivated simce Thursday. I called Multichoice about 10 times, each time they have a different excuse. Even the supervisors/managers have excuses not to talk to me. Firstly they told me I couldnt me reactivated because of the Select package that are falling away. Since Thursday night I sent SMS's to be moved to another package without any success. Today they told me that I can only be moved to a package which is too expensive. I am really upset with Multichoice and want immediate assistance.

Maryna Venter
[protected]

I have a holiday decoder on pre pay. I am now getting phone calls saying I owe Dstv R 2000, this on a pre paid service.

MY SERVICES AT HOME HAS BEEN SUSPENDED ALTHOUGH IT IS PAID BY DEBIT ORDER EVERY MONTH.

I have spoken numerous times explaining to them that my holiday house is a pre piad system. I cannot be held liable if Dstv decides to keep my services running if I have no money in credit.
The normal answer is they will excalate the matter. This has been ongoing for 5 months.

I have now after, being a client of theirs for 35 years decided no more Dstv.

LASTLY I WILL APPRIECIATTE IT IF SOMEBODY CAN CONTACT ME REGARDING THIS MATTER. AND PLEASE NOT A CALL CENTRE, WHERE THE STANDARD ANSWER IS ESCALATION.

I CAN BE MAILED AT [protected]@westerncapecoaches.co.za

I would like to Express my disgust with multichoice
My billing date is the 5th of every month..I upgraded to the premium package 2 weeks before my billing date..I paid my subscription on the 5th and called multichoice to down grade my package back to the compact package..they informed me there was a problem with their system and told me to do the downgrade on the WhatsApp number which I did..called them the 06 th and they told me they are unable to do the downgrade..what a bunch of incompetent crooks..it's not my problem that their system is down everytime you call..they want me to wait for my next billing date to downgrade
This is unacceptable and how many customers are they catching out this way

I was overcharged by about R150 on 1 September. Queried via email on 6 September. Was promised a refund. After a reference number and 6 emails my requests are now been ignored and I am still awaiting my refund.
It is illegal but dstv dont seem to care, or reply to my emails.
See copies below of emails

How can this be allowed to continue?

#5547148
Inbox
x

Maseroke Kganyago
Fri, Sep 6, 12:56 PM
Good Day As per telephonic agreement please find above reference number for escalation done for incorrect billing on account. Maseroke Kganyago Customer Service

Sharon Baran
Wed, Sep 11, 11:38 AM
Good Day Please note that I have not received refund as per conversation on Friday. Ref #5547148 Please follow up and advise

Maseroke Kganyago
Wed, Sep 11, 11:44 AM
Good day Kindly note that finance has bag log for accounts affected however i have asked for you're account to be prioritized. From: Sharon Baran

After being told by our local DSTV outlet that we can only apply for business package on line, my nightmare began. After getting scanned copies of application, this was sent through to DSTV commercial, 2 days later an email received that all pages must be initialed. ? why, surely my confirmation of acceptance of the package means I agree with your terms and conditions? Anyway this was initialed and sent through, another 24 hours later, still no activation, I then made contact with DSTV office (Randburg) 011 2893000, No activation had been done, but a reference number was available. Another 40 minutes on hold while the consultant ran around trying to understand my request.
All i can hope for now is that this has been completed correctly.
Very dissapointed in what should be a world class company. Multichoice, Shouldnt you be assisting your customers instead of angering them.?

On 21/09/2019 I requested an upgrade until 26/09/2019 which is my next payment date. There were no additional funds for me to pay since I had always paid a little more on my compact subscription for days when I need an upgrade. I was told that I had R176.00 or there about which was sufficient to cover my upgrade.

Following that I made a deposit of R400 for my normal compact subscription. Since I was out of town I did not notice what happened after the 26/09/2019 but I assumed that everything was going on as normal. On 02/10/2019 I received an SMS that my service would be suspended unless I pay R434, and my daughter confirmed that the service was suspended. I phoned your call centre requesting that my downgrade take place immediately but the service agent on the other side, told me that will only be possible if I pay the R434 which I then proceeded to pay.

On my return I see that the full premium package is active despite my requests on 2 occassions. On phoning again I was then told that the downgrade will only take effect on 26/10/2019..

What is annoying to me the most, is the fact that I was told before that the upgrade can be done up to payment date and once now you see that there are funds available you try to squeeze me for some more. The only reason I did the upgrade was to watch the springbok and since they are playing at times when I am at work, I simply do not need the service and not only that I simply do not think the service is worth the price.

You also need to keep in mind that I make payments around 20th which is my payday, and it would appear that this problem would escalate again. I have been thrown from pillar to post this past few days trying to get this sorted unsuccessfully.

For this reason I need my compact package be restored immediately and the money I paid remain available .

Cust number [protected]
ID [protected]

Good day

I am mad as can be. I want answers today with regards to my debit order value on my contract, that changed without my permission!

On 4 Sep a Debit order was taken for R950.10. Nobody at Customer service could explain why this amount has gone off, it was escalated 4 times and up to today, nobody has advise ANYTHING.
I received an sms today saying that my Debit order on 4 Oct is going to be R1074.10! WHY!

Please advise what is going on with my account immediately or I will go public with this nonsence!

I am currently holding on a call that has lasted 35 minutes, but still no answers. I have now been told that a manager by the name of Firaaz Mahommed is escalating the query again.

I need answers, please. Why was Sept debit order R950310 and Oct R1074.10?

I am on a pricelock premium, taken out on Black Friday 2018. My monthly payment is supposed to be R749, which includes Dstv Premium and Access fees plus monthly Dstv Explora and Wifi Connector.

The only added fees should be Box office rentals of which there was one rental on 1 Oct

I need a breakdown of the 2 debit order values please.

*****

I received an email from DSTV Call centre with note that I will be contacted within 8 hours. Needless to say it has now been 48 hours, still no feedback

As a loyal dstv subscriber for over 15 years, I strongly object against the removal of the History and Crime/Investigation channels.

The History and Crime/Investigation channels:

1)has high educational value
2)sets it apart from the abundance of real life and reality channels already available on the network.
3)it is my favorite channels

Can you please reconsider you decisions to remove these channels very carefully. You might loose a few loyal customers.

Thank you
J Truter
[protected]@gmail.com

On 3rd Oct 2019 when I woke up, DSTv was only on channel 100. I received an SMS stating that I ow you R 314, 83 and then my service will be reinstated.

At 08h30 I made an EFT payment and thought that my service will be connected within the hour as you promise. It did not happen.

I started making phone calls to the service center at
13h28 and 15h23 and 17h01 and 18h00 and 18h59 and 19h38 and 19h41 and 20h25.

I also sent emails with proof of payment attached tp proofofpayment@dstv.com on 12h35; 17h27; 18h28; 18h29; 19h23; 20h23.

On advice from the operator, I also send emails to yuvika.rampal@multichoice.co.za and cyrilfortuin@multichoice.co.za.

Twice I received acknowledgment of receipt om my mails and I was even given a reference number on two occasions. 2347672 and 2349164.

No success!

After more than an hour on the phone with the call center, they were not able to verify my proof of payment!

How is this possible? What am I to do? I use your systems, your email address, I receive an acknowledgement from your email address, you sent me reference numbers twice but no proof of payment and my service is still suspended!

What must I do te be reconnected?

Clearly your system does not work, or your operators do not know how to use it .

I am totally disgusted. This is poor service

I have been on price lock since last year but in Sept I was debited R1069 instead of R759. Even after the extra debit, they disconnected me twice, I have never missed a payment, it goes via debit order so there's just no excuse to the disconnect & overcharge. No one has come back to me. Such poor service, I have been a customer for almost 7 years & this is just unacceptable.

I am really disguisted with the service I have recieved from dstv As a whole this month I've been a client from dstv for over 2years now already and the way I have been treated is a complete shame I wouldn't advise anyone to continue with dstv because the contact centre if you require there help there is nothing they can do for you they completely useless they dont acknowledge what you are saying and talk to the colleagues in the back ground instead while you explaining your issue.

Ive been calling since my billing date to down grade my package and when I called the first time it was told only after 10 minutes into the call that the systems were down and I needed to call another time to do the down grade which was after my billing date I called again which the agent said it's pass my billing date and there's nothing that can be done and hung up on me after then again I called and the next agent assured me the downgrade will be done as the previous agent requested the wrong date for downgrade I was assured but when I woke up in the morning my services were down as it had been Disconnected I called which I was told that I needed to call again at another time as the system was not working again I called a hour later when I was told that there's nothing that can be done which I spoke to Whitney whom did nothing to help the matter and did not care about anything as it is not affecting her, I ran out out airtime then which I spoke to sesetho in the port Elizabeth office whom told me again that I was given in correct information and there's nothing that can be done I must just pay the full amount for the dish as the agent that made the mistake of actioning the wrong down grade schedule did not do his job correctly and I can only downgrade again at the end of the month I advised that I could not afford it as I already made payment for the r105 package which she said that money was used towards the compact package which I advised that it was suppose to be for the 105 package and she said well the money was deducted and I need to pay the full amount if I want to be reconnected which I asked to speak to a manager which she placed me on hold and kept refreshing the hold which I ran once again out of airtime I've used over R100 airtime and my issue is still not resolved I'm really disappointed in multi choice as a whole very very very upset!

Yesterday 2/10/19 I received a phone call to offer price lock. After 15 minutes on the phone I was put on hold and another 15 minutes passes. I was then told the lady would phone me back. No return call was received. When I arrived home. My DStv was no longer active. On 3/10/19 I made a phone call and after almost 35 minutes on the phone of which I was put on hold for 20 minutes there of, I was told they would phone me back . I have had the same issue 3 months ago when I also asked for the price lock and after 2 days of which my DSTV was deactivated again, I had to abort the price lock pay R200.00 a month more just so my DSTV would work again.
The service is horrific and with your offerings which cannot be handled correctly twice. I find this ridiculous as I have had this for over 5 years.

Customer number: [protected]

Please resolve!

I been paying for dstv for 1 and half years and kept calling in as couldn't watch due to no reception
Was told swop recorder which I did twice still nothing
I complain to dstv they said sorry since u changed decoders we cant help you with voucher I have as they said it's now dish which problem. If only I was told about terms and conditions then I wouldn't have switched decoders and lose voucher. It cost me money over 650 to fix dish lnb. I want dstv to refund me all my money I been paying for not using dstv due mistake the call centre made. I spent time and money I never get back on visiting centre calling dstv and external dstv services
[protected] Renesh
rajkaran.[protected]@gmail.com
id no:[protected]

Unhappy customer