MultiChoice Africa / DSTV
Reviews and Complaints

From 18 August 2017, until today the 4th of April 2018, my account is so messed up. I had 2 family packages, one in Pretoria and one in KZN, on the 18th August 2017, I cancelled the one family package and upgraded to the premium package, and cancelled the family package. I used the pricelock feature, with a explora, and purchased a second explora, with extra view. I am using 2 exploras and one normal decoder.

I've got dates and names I spoke to on various occassions, and finally I agreed to pay the extra money they said I am behind.

Today I went again, and paid. I recieved two sms's one stating they recieved my payment, but I am still R700 and odd change, I phoned and spoke to Sipho, who said that he gets a different amount. I recieved an sms bow stating I owe R2088-00. Sipho never phoned me back, as most of them promised to do so.
I just need someone that can explain to me, what is the problem. I am really fed up with this response, and no one that can tell me, what is actually the problem. Please help, I am a pensioner, and monies is'nt raining, so I beg for a quick response.

Can someone please explain to me how much exactly I am owing and why, I keep calling the call centre agents and they all give me different answers and I seem to be getting different figures of what I owe and I am honestly getting frustrated. Another thing I would like to understand is why exactly the account between pricelock and residential arent linked and that I have to always call to allocate costs on multichoice's behalf.

20 January 2018 @09:20 - Thanks for getting your DSTV Explora on Price Lock! Your final payment for this contract is on 2018.03.01. After this, your monthly subscription will change to R789 for DSTV Premium plus R85 for the Access Fee.

07 February [protected]@13:53 - Your debit order for DSTV has been cancelled. To update your banking details go to My DSTV on DSTV.com.

07 February [protected]@13:53 - Your debit order for DSTV was returned by your bank. Please pay R2659.91 asap. Click payat.io/dstv/[protected] for payment options.

14 February [protected]@11:20 - Weve stopped your DSTV as youve not paid. To reconnect, pay R1909.91, using ref no.[protected]. Once paid, well reconnect you. To pay: payat.io/dstv/[protected]

01 March [protected]@07:16 - Your DSTV Price Lock contract ends today. your new payment of R1005.81 will be deducted on 2018.04.01. Thanks for taking your DSTV Explora on DSTV Price Lock. If you'd like to take out insurance on your DSTV Explora, reply YES and well call you back.

26 March [protected]@11:51 - Weve stopped your DStv as you've not paid. to reconnect, pay R1029.56, using ref no.[protected]. Once paid, well reconnect you. To pay: payat.io/dstv/[protected]

28 March [protected]@16:03 - Weve stopped your DStv as you've not paid. to reconnect, pay R435.20, using ref no.[protected]. Once paid, well reconnect you. To pay: payat.io/dstv/[protected]

31 March [protected]@10:43 - Weve stopped your DStv as you've not paid. to reconnect, pay R412.13, using ref no.[protected]. Once paid, well reconnect you. To pay: payat.io/dstv/[protected]

03 April [protected]@16:20 - Weve stopped your DStv as you've not paid. to reconnect, pay R2148.47, using ref no.[protected]. Once paid, well reconnect you. To pay: payat.io/dstv/[protected]

This is ridiculous the amount of movies that is repeated. Also channels that we have no interest in but it is on the compact package. All the movies that they show is just repeated every week I don't know when was the last time that new movies were added on. Even with catch up the selection for movies is so few. We pay so much but when you turn on the tv there is nothing good to watch because all the movies that are being aired have been repeated so many time. No good family movies / comedy's nothing.

To the public, don't get conned by multi choice dstv and with their "price lock". They are ripping people off. Rather get uncapped internet and subscribe to netflix or something. I requested a 2 year price lock in 2016. It came in april (8th) 2016.
It takes you numerous and long phone calls, to their technical department to get your new explora and old decoders connected again. Multichoice also charges rediculous call rates to speak to an incompitent consultant that does not assist you properly the first time! (call costs +- r2, 50 per minute - total close to r100)
then they overcharged me with +- r677 because. When querying this, multichoice informed me that it's because of the pro-rata amount for the normal subscription for the beginning of the month and pro rata for the pricelock till the end of april 2016?
thank goodness my pricelock is finished now but…….
Why did multichoice overcharge me and debited r1088 when the subscription is r899 -
multichoice reason - again pro-rata for beginning of april for price lock and pro-rata till the end of month for normal subscription.
I have cancelled and reversed the debit order until multichoice gives me a written reply on this website. If not i will cancel dstv permanantly. And persuade as many people as possible to cancel as well. I will take this to the media as well and expose multichoice for what they are.
There is anyway only rubbish on dstv lately and netflix is 1000 x better!

DSTV increased their premiums this month but I find the increase is not necessary. We see daily programs being repeated at various times, and when it is week-end there is absolutely nothing to watch due to the repeats. I find that some of the channels the sound goes off and then come back and we have missed a whole topic. Most of the time the Fox channel has no sound. DSTV is now giving us less but we have to pay more. I am seriously considering other options.

I am very upset about glow tv been removed from dstv, there are many channels that are of no use, glow tv has millions of viewers and i dont see the need for it to be removed . Glow tv were airing series that you follow on a daily basis, unlike the repeats of movies that airs on dstv other channels, im completely outraged by dstv decision and coming from an indian background it seems we are quite limited to what we can have, as a paying dstv customer i would like glow tv to be back on air, or i would have to cancell and move to a group that considers what they viewers want, i will not be paying so much of money for channels that i have no interest in watching.

I am very outraged on the decision of dstv to cancel Glow tv. There are so many channels that do not have enough viewers but they are still broadcasting we are paying dstv for stupid channels and we dont even watch them. We want Glow tv back as they have more than a million active viewers. I am going to cancel dstv and get OV hd which is way cheaper and they still have glow tv. Dstv is a waste of money you all are terrible. I regret even wasting my money on such a terrible service provider who cant keep the interest of they clients. I wish everybody could cancel dstv and realize what a waste their are. #Useless

I had a price lock contract and received notification to renew in January. The monthly premium is paid by debit order. The February premium was paid and I was told to renew at end of February. From 3 February when I started negotiating to continue on price lock offer of R 844 per month. My services has been suspended 31 times now. Every time the service is suspended I am given an outstanding amount that has varied from R 2 200 to an amount of R 311.76 that was accompanied by a statement which I paid on 6 March. I have asked for statements to confirm outstanding amount but keep on getting promises but no statement. Please advise who I need to contact to rectify this very unpleasant problem I am experiencing.
The most annoying thing is that Multichoice usually suspends on a weekend, not during the week.

I have settled my price lock account on the 15 of February, whereby I was told that the settlement amount is 2500.00 when I went to settle at the dstv center they made me pay 2700.after the payment has been made I contacted multi choice querying the settlement amount, then the agent I spoke to said they have received my payment, but the multi choice has to refund me 420.00 as I have paid more than my settlement. I then requested for a refund and a paid up letter I haven't received it till today, yet again when I want to pay today they still billed me for the price lock. I want that price lock account to be closed and pay my money premium of 365.00 only. If I dnt get feed back with 48hrs am this matter to the lawyers

I bought a new HD decoder to connect for extra view, it's been almost two weeks and I'm not connected. I've called the call centre more than 3 times and I've been told my issue has been ascaleted to business desk I should have connections by the end of the day, or the following day at most. It's been two weeks and I'm still with same error E-16. I'm very frustrated with poor service.

Upgraded to premium service from comoact through this package you offered just last month. Upgrading byitself is a buge task by itself. Sont want to even go there. As a result of this "upgrade" my football games have been downgraded to SD as opposed to HD? What the f*** was that? You dont even have good movies in the premium. I would rather stick to my compact and watch my football channels thhrough HD. Thats the tradeoff I got as a result of upgrading through this package. I am gone DsTV! Switching to Bein! Done with you guys!

I have been trying to set up a Premium24 contract via the Customer Care Centre over the last month without success. I get promised a phone call to set up this contract to no avail. I have also texted the advertised number to set this up to no avail. I am considering giving up my DSTV subscription in favour of NetFlik's as I believe them to have better content than Showmax and DSTV.

PH Cook

Customer Number 2818221

I dont think you understand that we are smart enough to actually unsubscribe your services. First you give us repeated shows. Then you take away shows and channels we love. Why aren't you gibing us new content on the BET channel? And why are you taking down Glowtv? And then you making us pay alot for what? Ever heard of Netflix? ..continue doing this and you'll have no one subscribing to your no longer worthy service!
8 minutes ago

Good day.

May you please remove the Castle 1 L "Bro" advertisement. From 19:10 on 29 March 2018 this advertisements has played no less than 5 times it is nou 20:20 on the 29th of March 2018! It is annoying and I can't stand it anymore!. You need to play it less but preferably completely STOP!

DSTV I am begging you to remove the Castle 1L "Bro" advertisement!

Than you

I am completely outraged with DSTv decision to cancel Glow TV at the end of March 2018. There are so many useless channels that can be cancelled due to the useless content and the repeats they offer. Alot of people tune into Glow TV and follow all the soap dramas religiously. A couple of people have mentioned they mostly watch Glow TV and will cancel their Dstv subscriptions and move over to OVHD or StarSat should Dstv cancel Glow TV

Good day.

so for the last few months dstv updates have been so so bad. I have the full package but not Internet connection. By saying that I have two movies available on catch up and only 8 movies that I could rent in box office. I feel I pay good money to have more than that available to me and I feel like it's better to cancel this and just not have dstv. what is going on that this is happening?

Dear sir/madam

hereby plz find copy of emails sent
Re: I am sharing '2018-02-21_2018-03-21. pdf' bank statement paulgeldenhuys with you id [protected] [#9879410]
— Kumbagana Game Lodge Wrote —
Good day please find attached statement reflecting my payment for dstv account
Smart card numbers
[protected]
[protected]
Dear Sir Madam

Please can you reconnect my account. We are old people and only go to town once a month where by we will go and draw a monthly bank statement reflecting your payment we made on the 7th March

Please also confirm we arranged for a debit order and want to confirm if the debit order will go off on the 01st of April. Thank you

Best Regards,
Paul and Tracy Geldenhuys
they keep on asking for a proof of payment, the only thing that I can send is excell sheet from my absa app and they wont accept it, I dont understand why me as a new user must have so much trouble with something that I have already paid for and cannot watch, it is unfair as I am a pensioner and my wife works very hard, we only go to town once a month. can someone please help
2018-03-06, INETBNK PAY DEBIT ABSA BANK ref47581620, - R 734.00, R 935.37

Good day,

I got an sms that I have not paid my DSTV account.

Please find attached of both payments that has been made:

• Payment on 31/01/2018 kindly see email attached with my bank statement and the email below from payu confirming the amount has been paid over to DSTV.
• Kindly find attached the payment made on 28/02/2018.

This is utterly unprofessional as I have to phone DSTV 8 times now already and try and resolve this issue.

I have many times requested a statement of account in order to see what is going on, on my account and to date have not received any statement.

I have even send through the proof to the debt collectors from DSTV.

I sincerely hope that this can be resolved for once and for all.

Kind regards

I have been trying to have my DSTV explora shipped from Zambia to South Africa for the past 3 weeks without success. I have been calling Multichoice offices daily and I'm told the same stories by the call centre people. I have escalated the issue to the supervisors who are also not helpful. I am always told 'we will get back to you' and this has never happened! You are really taking customers for granted. I need my decoder shipped as soon as possible.

I have 3 recorders and for a month I have been having issues with either 2 or 3 recorder with no signal. I spend up to 20mins with your agents that don't tell me anything different every time we call. It's frustrating and annoying..today especially when your agent says she does not receive the same training as her colleagues so she can't help me.i asked for a supervisor and was on hold till I had to cut the call. When I called back another agent said that a supervisor is not trained or knows anything about resolving a technical error which again is shocking especially if they don't know the business, wby are they employed? And what is their purpose? I need someone who knows what and why I'm having this constant issue to please call me to resolve