MultiChoice Africa / DSTV
Reviews and Complaints

I have settled my price lock account on the 15 of February, whereby I was told that the settlement amount is 2500.00 when I went to settle at the dstv center they made me pay 2700.after the payment has been made I contacted multi choice querying the settlement amount, then the agent I spoke to said they have received my payment, but the multi choice has to refund me 420.00 as I have paid more than my settlement. I then requested for a refund and a paid up letter I haven't received it till today, yet again when I want to pay today they still billed me for the price lock. I want that price lock account to be closed and pay my money premium of 365.00 only. If I dnt get feed back with 48hrs am this matter to the lawyers

I bought a new HD decoder to connect for extra view, it's been almost two weeks and I'm not connected. I've called the call centre more than 3 times and I've been told my issue has been ascaleted to business desk I should have connections by the end of the day, or the following day at most. It's been two weeks and I'm still with same error E-16. I'm very frustrated with poor service.

Upgraded to premium service from comoact through this package you offered just last month. Upgrading byitself is a buge task by itself. Sont want to even go there. As a result of this "upgrade" my football games have been downgraded to SD as opposed to HD? What the f*** was that? You dont even have good movies in the premium. I would rather stick to my compact and watch my football channels thhrough HD. Thats the tradeoff I got as a result of upgrading through this package. I am gone DsTV! Switching to Bein! Done with you guys!

I have been trying to set up a Premium24 contract via the Customer Care Centre over the last month without success. I get promised a phone call to set up this contract to no avail. I have also texted the advertised number to set this up to no avail. I am considering giving up my DSTV subscription in favour of NetFlik's as I believe them to have better content than Showmax and DSTV.

PH Cook

Customer Number 2818221

I dont think you understand that we are smart enough to actually unsubscribe your services. First you give us repeated shows. Then you take away shows and channels we love. Why aren't you gibing us new content on the BET channel? And why are you taking down Glowtv? And then you making us pay alot for what? Ever heard of Netflix? ..continue doing this and you'll have no one subscribing to your no longer worthy service!
8 minutes ago

Good day.

May you please remove the Castle 1 L "Bro" advertisement. From 19:10 on 29 March 2018 this advertisements has played no less than 5 times it is nou 20:20 on the 29th of March 2018! It is annoying and I can't stand it anymore!. You need to play it less but preferably completely STOP!

DSTV I am begging you to remove the Castle 1L "Bro" advertisement!

Than you

I am completely outraged with DSTv decision to cancel Glow TV at the end of March 2018. There are so many useless channels that can be cancelled due to the useless content and the repeats they offer. Alot of people tune into Glow TV and follow all the soap dramas religiously. A couple of people have mentioned they mostly watch Glow TV and will cancel their Dstv subscriptions and move over to OVHD or StarSat should Dstv cancel Glow TV

Good day.

so for the last few months dstv updates have been so so bad. I have the full package but not Internet connection. By saying that I have two movies available on catch up and only 8 movies that I could rent in box office. I feel I pay good money to have more than that available to me and I feel like it's better to cancel this and just not have dstv. what is going on that this is happening?

Dear sir/madam

hereby plz find copy of emails sent
Re: I am sharing '2018-02-21_2018-03-21. pdf' bank statement paulgeldenhuys with you id [protected] [#9879410]
— Kumbagana Game Lodge Wrote —
Good day please find attached statement reflecting my payment for dstv account
Smart card numbers
[protected]
[protected]
Dear Sir Madam

Please can you reconnect my account. We are old people and only go to town once a month where by we will go and draw a monthly bank statement reflecting your payment we made on the 7th March

Please also confirm we arranged for a debit order and want to confirm if the debit order will go off on the 01st of April. Thank you

Best Regards,
Paul and Tracy Geldenhuys
they keep on asking for a proof of payment, the only thing that I can send is excell sheet from my absa app and they wont accept it, I dont understand why me as a new user must have so much trouble with something that I have already paid for and cannot watch, it is unfair as I am a pensioner and my wife works very hard, we only go to town once a month. can someone please help
2018-03-06, INETBNK PAY DEBIT ABSA BANK ref47581620, - R 734.00, R 935.37

Good day,

I got an sms that I have not paid my DSTV account.

Please find attached of both payments that has been made:

• Payment on 31/01/2018 kindly see email attached with my bank statement and the email below from payu confirming the amount has been paid over to DSTV.
• Kindly find attached the payment made on 28/02/2018.

This is utterly unprofessional as I have to phone DSTV 8 times now already and try and resolve this issue.

I have many times requested a statement of account in order to see what is going on, on my account and to date have not received any statement.

I have even send through the proof to the debt collectors from DSTV.

I sincerely hope that this can be resolved for once and for all.

Kind regards

I have been trying to have my DSTV explora shipped from Zambia to South Africa for the past 3 weeks without success. I have been calling Multichoice offices daily and I'm told the same stories by the call centre people. I have escalated the issue to the supervisors who are also not helpful. I am always told 'we will get back to you' and this has never happened! You are really taking customers for granted. I need my decoder shipped as soon as possible.

I have 3 recorders and for a month I have been having issues with either 2 or 3 recorder with no signal. I spend up to 20mins with your agents that don't tell me anything different every time we call. It's frustrating and annoying..today especially when your agent says she does not receive the same training as her colleagues so she can't help me.i asked for a supervisor and was on hold till I had to cut the call. When I called back another agent said that a supervisor is not trained or knows anything about resolving a technical error which again is shocking especially if they don't know the business, wby are they employed? And what is their purpose? I need someone who knows what and why I'm having this constant issue to please call me to resolve

WHY would you people show repeats of series that has so many episodes
and to top it all it was not so long ago shown on that channel.

We recorded the whole series so far so why not show the season 2.

We are paying so much money per month to watch rubbish all the time and repeats over and over it is so frustrating.

We look forward to watching a series on your channel 126 why not continue with the next season instead of repeating something that was shown already and we have recorded the episodes that was shown this is really a waste of money. I am so disappointed with Multi Choice and now we can not get out of this price lock contract.

What a lot of rubbish shown on the compact package and the worst thing we could have done was take this price lock package because we are now committed in a price lock package for 24 months.

I have called at least 12 times regarding the issue, it is sorted out for a few days then i get an sms saying that is disconnected again due to an 'outstanding amount'. I then have called again and told them to debit my account and am told i dont owe R233 i only owe R75 which will be debited immediately.

The service is fine for another 2-3 days then disconnected again. This is ludicrous! I am a very unhappy customer. my payments are always made, there is always sufficient funds in my account and my debits for DSTV go off every month.

I have spoken to Sipesihle and Muzi previously at the Randburg branch.

I want this sorted out today itself, call me now and I want a Senior to call me, not your inefficient staff.

Mr. Shaik - [protected]

I called DSTV in December to activate my account for one month only! I paid the pro-rata charge for a month however they continued debiting my account for a further two months despite my request being very specific. I have called over 4 times already to request a refund. My call was retrieved by a consultant and they have it on record that I asked for a months service only. To date I have not been refunded and I get transferred from one person to another.

I have contacted multi choice in February and moved my payment date to the 15th of every month, they have never updated the system with information provided. The 8/9th of March my services got suspended I contacted them again they refuse to reconnect my services and then asked to speak to a Supervisor she helped me by re-connecting the services but yet was charged with R330.00 extra on my account for the days difference up until the 15th it was said to me that I need to pay this with next month's payment.

Again today the 22 April they disconnected my services due to non payment of the R330.00 I did contact them again and it was said that I need to pay the R306.62 on my account.

This was not the first second nor the third time I have problems with them really is there no consistency or competent people there either no information is done on the system or every consultant have different feedback and I the supporter of the provider must just pay the price and it cost me exstra money and that is okay.

I'm really very disappointed in the service of such a big provider and that there is just no sorry or help for the mistakes they do.

I have had an explorer installed in December, since the end of December 2017 I have been calling and e-mailing non stop to find out what my payment should be, as I was told my billing was incorrect, first month R5k. I have had my services disconnected multiple times, whereas I needed to use my airtime to ask why as I have been paying. I have been asking what happened to my debit order, fix my account, I want it to be debited, and I still sit with the same problem... 3 months later. My last e-mail was sent on the 8th of March, no assistance...

I am utterly disgusted, not only does Multichoice mess with my viewing, but my pocket too..

I called in to Multichoice in Aug 2017 to cancel my subscription. Initially they refused to cancel it and I advised that I'm moving and will no longer require their services. They eventually allowed the cancellation and i had asked that they do a final debit the next month being September for their decoder as they said they'll be an outstanding payment for that. September comes and goes, debit goes through. October i get debited again. I call in and am told that they will escalate the matter to their billing division (at this point i'm not aware that the services are still active as i had requested cancellation) this happened every month and each month I call to find out what the issue is and it's always escalated. I finally get to Absolom Maboja who is a supervisor at the call center in Jan on the 3rd. He too did not advise me that my services are still active. today im told i owe R3075 as i did not call in to confirm that the payment went through and they should deactivate my subscription. i find it ridiculous that none of their staff members could pick this up this while time. They need to sort this out ASAP!

On Saturday the 10th of March 2018 my mom and dad went to the DSTV branch on 214 Swartlaan Avenue on Ontdekkers to arrange a debit order as they order the new price lock special for the new DSTV explora from head office. The advised my mom and dad they are offline but will send it through on Monday morning which will be on the 12th of March 2018.

After numerous calls between my mom and a lady from DSTV head office last week selling the special to my mom, still can't process the application as the debit order wasn't done as yet.

Today the 20th of March 2018 I phone the DSTV branch on Ontdekkers where my dad signed the letter, only to get told that they are still offline (please note after two weeks they are still offline). I spoke to the manager Jane to ask if we can't email the form through to head office, she advised NO. She then transferred my call to Pauline to see if she will be able to assist, Pauline also told me no, my parents need to redo the paperwork in Randburg. Surely if you experience internal issues with your system it needs to be sorted out internally and not be expected from your clients, we are living in Krugersdorp, how should my parents get to Randburg. We are shocked with the bad service re received so far only to get a new explora! We are thinking of canceling the whole DSTV package.

I, HJ van der Walt struggled for weeks on end to get the proof of payments been loaded onto my account. I have spend many hours on the phone and send prove of payments to many different service providers. (proofs on e-mail). After a provider assist us in a weeks time the signal is blocked again. If you go the the account the outstanding balance on the account is the total been paid. Is there somebody capable of doing there job correct at multi choice?
Below is some of the e-mails and photos of the same proof of payments been send through on many occasions.

Importance: High

Hallo
We are really tired of this nonsense now. Attached is proof of payments, but every week our service is cut of by multichoice.
We did email this proof of payments several times, why do you cut of our service every week ? ?
It is not our fault if multichoice do not update our account with the payments attached.
We repeated the same story week after week and email the proof of payments but every week our service is cut of, why ? ?
Somebody at multichoice stopped the debit order, we don't know why ? ?
If this happens again, you force us to leave multichoice and make use of alternative entertainment.
Please solve this a.s.a.p. for once and for all.
HJ Van der Walt
Cardno [protected] ID [protected]
[protected]@fhpanelbeaters.co.za

From: [protected]@fhpanelbeaters.co.za
Sent: Friday, 16 March 2018 9:18 AM
To: '[protected]@multichoice.co.za' ; 'craig.[protected]@multichoice.co.za'
Subject: Proof of payments HJ van der Walt Card No [protected] ID [protected]
Importance: High

Hi
Attach is last months and this month's proof of payments.
Please process both payments on our multichoice account, so that it is updated as paid.
Please ensure that the debit order is activated for next month.
Otherwise it is the same problem again next month.
Thanks for your assistance, have a blessed weekend
Regards
Hennie van der Walt