MultiChoice Africa / DSTV
Reviews and Complaints

I, HJ van der Walt struggled for weeks on end to get the proof of payments been loaded onto my account. I have spend many hours on the phone and send prove of payments to many different service providers. (proofs on e-mail). After a provider assist us in a weeks time the signal is blocked again. If you go the the account the outstanding balance on the account is the total been paid. Is there somebody capable of doing there job correct at multi choice?
Below is some of the e-mails and photos of the same proof of payments been send through on many occasions.

Importance: High

Hallo
We are really tired of this nonsense now. Attached is proof of payments, but every week our service is cut of by multichoice.
We did email this proof of payments several times, why do you cut of our service every week ? ?
It is not our fault if multichoice do not update our account with the payments attached.
We repeated the same story week after week and email the proof of payments but every week our service is cut of, why ? ?
Somebody at multichoice stopped the debit order, we don't know why ? ?
If this happens again, you force us to leave multichoice and make use of alternative entertainment.
Please solve this a.s.a.p. for once and for all.
HJ Van der Walt
Cardno [protected] ID [protected]
[protected]@fhpanelbeaters.co.za

From: [protected]@fhpanelbeaters.co.za
Sent: Friday, 16 March 2018 9:18 AM
To: '[protected]@multichoice.co.za' ; 'craig.[protected]@multichoice.co.za'
Subject: Proof of payments HJ van der Walt Card No [protected] ID [protected]
Importance: High

Hi
Attach is last months and this month's proof of payments.
Please process both payments on our multichoice account, so that it is updated as paid.
Please ensure that the debit order is activated for next month.
Otherwise it is the same problem again next month.
Thanks for your assistance, have a blessed weekend
Regards
Hennie van der Walt

Good morning Sir/Madam

Three days ago my Dstv shown no signal at home, I then contacted an accredited Dstv installer with a cell number: [protected], spoke to a female.
She then dispatched a black male by the name of Mark to go investigate the problem, I was not home my wife was at home.
It seems Mark told them that we need to change the decoder, but still did something on the decoder so it play for the time being.
What I can say that decoder has stopped again, it only played for three days.
My question, he "Mark" could see that we need to change the decoder. Couldn't he have just told them he is not going to work on the decoder because it needs to be changed and only charge them a call out fee?
And how much anyway is the call out fee, because I paid R350 by him?
Now we pay R350 where a thing will only play for three days and stop again?
What makes me more annoyed is the fact that the female agent who dispatched this male is so rude, telling me I am testing her thing, which I would like to know what is it, that I am testing is her?
Something needs to be done to her specifically. She is very rude, she sent a lot of messages, I am talking about rude messages and there after blocked my number, saying that I can call Multichoice and complain.
Something has to be done to her, she does not deserve to be a call agent.

I had price lock for my first explora contract ended january 2018 took out a second explora price lock and I am on a debit order facility now every [censor] week my service is cut off giving me an error code e16-4 every week I waste my time and money phoning and wait my [censor] off for somebody to rectify the problem (wich is your fault) and last week the 15th when it happened again I spoke to luthando and was promised it wont happen again and she will be escalating the problem/complaint but gues what this morning 20 march 2018 it"s off again. So if my husband mr theron [protected]) dont get a asap response from somebody with brains, a complaint will be laid we will be telling our story on social media to who ever is listening but believe me we will be making a stink about your pathetic service

On 5 Feb 2018 I elected to upgrade my package from Compact + to Premium in respect of a discount rate offered by DSTV by email at R599 per month until 31 March. DSTV tried to put through the full Premium subscription at the beginning of March and the debit order was rejected. Since then, 5 cellphone calls at my expense and 2 weeks later and after admitting it is their fault and saying they will rectify and put through the correct debit order, I am still getting disconnected as well as getting rude SMSes and telephone calls demanding payment of the full Premium package amount of R959. Ref No from SMS received Saturday 17 March is [protected]. All I want is for them to put through the correct debit and stop cutting me off and harassing me.

Received Explora 2 on 15 March 2018. Price lock. I was instructed upon receiving Explora 2, phone in to activate and establish an account. Current account held for Explora 1 was to be cancelled and installed as extra view at no extra cost.
Part 1. Account activated, new account all good.
Part 2. I have waste 120 minutes phoning to have current account cancelled, all the customer service people say they are not authorized to cancel.
This is unfair practice, I am not paying 2 accounts because DSTV people cannot do there job.
Please cancel first account and send me a reference number to show cancellation.
Cell [protected]
AJ Tomlinson

In Feb 2018 I paid my DSTV account like I usually did for R479.50. A few days later I got an sms from DSTV to pay R149.00 or my services would be cut. Which I promptly did. I called DSTV a few days later to ask about the R149 and what it was for. It was for an explora that I apparently took out in 2016. In 2016 there was an issue about an explora and I thought the matter was put to bed Apparently not. I told the guy on the phone that I didn't have an explora and he should credit my bank account with my refund. He said he would the same day but he didn't. I few days later DSTV sends me a threatening sms to pay the R149 due or my services would be cut. I called again and asked the guy to please refund me my R149.00 and stop pestering me about an explora I don't have. When I go online on my account it shows that I only have a PVR, are you seriously telling me that you are not getting the same information from your side? Yesterday, Saturday the 17th March I called again and talked to a condescending woman who was not interested in helping me but proceeded to make me feel stupid. Well I am not stupid and you should really look at the quality of the people you employ. You have cut off my PVR functionality, I cannot record anything, cannot watch any of my recorded shows, for what? Please put this matter to rest on you saying that I have an explora and stop sending me stupid smses. And reconnect my PVR functionality, Having an almost total monopoly on the market doesn't mean that you have to treat me like crap. Please reconnect my PVR functionality and FOR THE LAST TIMEI DON'T HAVE AN EXPLORA! Surely there is someone competent enough at DSTV to resolve this issue once anf for all. And please tell the lady who last worked on my account when I called to stop being so condescending and looking down on people and to do her job that she is paid to do. My account number is [protected].

I have made a request on Monday(12.03.2018) for my dstv upgrade and I was told will get a call in 2days. 3rd day after I made another call I was told the incorrect request was put on the system as I am on price lock not the normal package will get a call after 2days they need to escalate. Made another call and told of backlog try the following week. Ref-[protected] and also they don't work on weekends.

For more than 20 years I have been a customer of DStv Multichoice I had a debit order for the payments and never had any problems On 31/1/2018 DStv phoned me and said they are giving me a DStv Explora free of charge Installation included On the 09/2/2018 a contractor came and installed the Explora When DStv made my the offer for the free Explora they said that my payments will carry on as usual except the amount will be less namely R759 for the next 24 months On the 22/2/2018 they cut my signal I send HELP to telnr 42480 but they never came back to me so I phone them because the payment went off my bankacc They then fixed my signal and a message came on the tv telling me my problem was solved Today 16/3/2018 my signal was cut again and they send me a sms telling me I am in arears R1819-83 Now I want them to come and take their Explora back and fixed everything as before I did not asked or applied for the Explora they gave it as a present and now for the first time I have problems My refnr is [protected]

Around September 2015 we compliant about a default on our decoder & knowing that we are insured through them, we requested that we get a new one as it was over 2 years we've had the decorder. After customer services asking us to bring the decoder in order to get a second hand one, we got upset & told the lady to cancel that insurance as we felt we were paying the R35 for nothing. We then got our own household contents insurance elsewhere. Knowing DSTV, they never send any messages acknowledging anything & therefore knowing that R35 was the insurance premium, we deducted it from our subscription & they didn't say anything. This month they now decided to block our channels & when we asked they tell us that we owe abour R275 which when calculated is the total amount of insurance premium. We complained about this & all they said is that they DON'T deal with insurance & that we must phone insurance ourselves. We then phoned insurance & they promised to give us feedback by the 13th of March. It's now the 15th of March & no feedback & meanwhile DSTV are still blocking our channels & everytime we have to tell the same story(it's the 4th person I spoke to this morning telling the same story). Why are they being such crooks & why is their system not professional enough so that they can see what our query is & assist us. It's all good & well when they want our money but when they have to assist us & offer us service they RUN away. I'm so dissapointed & disgusted with Multichoice/DSTV.

I have used the incorrect ref making a payment and send through the proof the 6th March already yet still not sorted! Am I being reimbursed for the 16 days my service has been suspended?
Proof has bene send to Nokuthula Nkosi in the call centre, '[protected]@multichoice.co.za' and '[protected]@dstv.com' yet no assistance from any received thus far.
What does it take to check/ find and allocate the amount to the correct ref? I mean it can't take you 16 days to do this?

DSTV has never failed me but I'm starting to have endless problems and really losing my trust in you guys

Our correct ref is: [protected]

See payment details below
Ref used:[protected] (smartcard nr)
Date:26 Feb
Amount: R400.00
Acc nr: [protected]

i applied for the price explora in February 2018, i never received a call from the sales department until last week Friday the 9th of March 2018

the lady was helping me and told me i qualify but could not continue my application as she had an issue with her system.

i called dstv later that day to find out about my application the agent i spoke to said she will escalate my query to the lady who could not complete my application.

i have not heard from since.

i would really appreciate it if someone can contact me to complete my application

I have been complaining about my subscription for a year know an every month I still have to complain for the same problem and for some reason I m not been helped. My account is a pain, does DSTV actually take the complaints seriously, or you just don't care. For some reason my account has two accounts in one umbrella every time I pay my monthly subscription I still have to call to tell them to shift my payments which is costing me airtime everytime. Why must I always have to call DSTV to fix there problem at my own expense. This is really frustrating. Please may please take my complain forward and resolve this. My DSTV account is [protected]

Good day

please advise on the amount charged to fix our box office and DSTV Catch up.

We called the company "DSTV siganl master" to come and have a look at our DSTV box office not working.

They cahrged us a total of R2050.00 for a new 25 mtrs cable and a Dual LNB cable. I called in DSTV asking for prices on those two devices and the prices was exacly the half from retail value to us.

We are not happy with the amount being charged as we feel if this was the problem we could have installed a brand new dstv decoder and a full installation for R999.00 as advertised.

our dstv member card number as follow [protected] as Stephan Elardus Erasmus.

we did call in to DSTV on Wednesday last week and still awaits a case number.

please advise weather this is normal rates being charged. No payment have been made to the company untill I have a second opinion on the charges charged to us.

Kind regards
Claudene
steyn. [protected]@gmail.com
[protected]

I live in Zimbabwe, we pay our Dstv account every month. My complaint is I'm a dedicated East Enders fan. But ever since DSTV changed channels I have only one chance of watching my episode. I used to have the opportunity of watching a repeat if I missed my episode and now it's gone. I have no way of ever watching a missed episode. Please help sort this problem out ASAP.

The installer did not install my 80 cm dish & unicable lnb that was issued with my new DSTV explorer . I now am left with a 78 x 80 cm dish & old lnb which does not support my unicable facility on my decoder .
I have spent 6 hours to your help centre to no avail .
They intact treated me as the guilty party !
I have not paid this months service in protest at you accredited agent not returning my dish & lnb as requested .

If you have any desire to try and resolve a very unhappy customer call
Syd Andrew on [protected]

I bought a dstv explora on Wednesday on Thursday the installation guys came but while they were installing they noticed that the store gave me a wrong charger so I returned it on Friday and the guys who were installing said he will come it was getting late and it was around 8.30pm when I called him and he said around 9 he will be here so I said rather he come in the morning so he agreed to come to me first thing in the morning it's Saturday 18.29 and still he hasn't come I've been calling the whole day he has been saying he will come m even thing of just returning this thing and buy ovhd myb they more professional than dstv. I really didn't think this can happen if he doesn't come by today I have no choice but to return it to the shop

Dear Multichoice

10.03.2018
Client #: 2014020
Name: Howard F De Klerk
Cellphone number: +[protected]
Email address: [protected]@gmail.com
Access to BBC Earth in Namibia as I do not understand why we can't get access to this channel.
I would like to request BBC Earth in Namibia, as there are valuable and educational programs I would like my family to enjoy.

My PVR stop working. The agent at Horizon Table View offered me a referbish decoder for R 698.00
1. They refuse to hand me back my old decoder.
2. I tried to cancelled the deal and they refused to refund me.

1) They stoled my decoder.
2) They vilated my right to cancelled the deal with Multi Choice.

Can someone from Multi Choise contact me on [protected]

At the beginning of this year I attempted to downgrade my package on their useless website and have only had problems since then. This month they billed me over R1100 althoug I only have a family package of R235. I paid R235 on the Nedbank online banking site and sent a query to their help desk. A rep replied that the billing was incorrect and that I only had to pay R 235 for March which I already paid on 27 Feb. But 2 days later my service was disconnected by them. I called their helpline again and the lady who assisted said that she could see my eft payment and reconnected me. But today my service was disconnectexd again for a 2nd time this month although I already paid in advance on 27 Feb. I sent a message ti their help line again who replied that they have not received my payment. I sent the proof of payment from Nedbank but they replied that their billing dept must now first find the lost payment. In the mean time my service remains disconnected. Is this not utterly ridiculous and arrogance by the most useless company in SA who only survives due to the monopoly that they maibtain in that market. Why does govt not act to protect their citizens against this monopolistic and arrogant behaviour of multichoice? Disconnected service although payment was made well in advance and proof of payment was provided. This situation cannot be tolerated any longer in a democratic society.

on the 28th I contacted multi choice guys to move dstv from my other house to another they came and did that and charged me R350 but late we noticed that we have a problem we cant channels it functions well during the day but after 8pm we cant I contacted the guy serveral times he is ignoring my calls till today. What kind of a service is this? I have been wasting my artime contacted him sending him whatsapp message but his reading it and no reply. His contacts 0814523053 and 0661027204