MultiChoice Africa / DSTV
Reviews and Complaints

Hi am putting this in as a complaint maybe a will get a response or be refer two someone at multichoice africa that is serious about business a am a privet installer from krugersdorp a have four people working for me running a office for clients from my house me and my wife started the business 3 years ago after we got retrenched at a multichoice offices in krugersdorp after both of us and the rest of the staff got retrenched without any salary we started this business as quake at the next day after getting retrenched for the reason all of us that was implode there are getting retrenched without notes without wages we had to do something to help our self and the rest (4) people and we love doing this working with your clients helping them with installations and any problems thy have we have been trying for 3 years we do not ask mush from you we not asking for money or offices or things like that and k&m satellite has been looking after your clients for many years and will many years to come we have a client base of 2000 clients for a small business that a lot and we are proud what we have a completest the only thing we are asking from multichoice africa is for dstv clouting for hour small office staff and installers to look neat and be proud for wearing the multichoice colors and to advertise the multichoice product that people can see when we are working on a premises that we are there on behave off dstv and multichoice and to help more clients if a client see the dstv t shirt in a shopping mall and must bay a new decoder or maybe a new client if they see you with a dstv t shirt thy will ask for help and what to do and were to go this is my 9th attempt asking for help only four dstv and multichoice branded clouting four 2 office staff and 3 installers including my self please do not ignore this for the ninth time
Kind regards for the k&m satellite team hope to here from you soon.

I called in about 2 months ago to activate my newly purchased decoder, to my surprise they told me that my acc is owing. This shocked me because I've never had an acc with multichoice before. It was my very first time. I then physically went to multichoice the following day and it happened to be a case of fraud whereby someone opened an account using my details. I was told to provide a copy of my ID and an affidavit. They said they would send the matter to risk and fraud. I haven't beem called to get an update of what's happening. Im the one that has to keep calling to find out if there is any progress of which is a waste of time cos the agents fail to help me and keep saying i must b patient. It's been 2 months without access to DSTV... they simply dont care. This is the worst service i have experienced.

I am looking at this video on trace channel 325. On sunday 4th march at 15h20. A Song by kwesta, wale callef spirit, with a old south african flag draped around a african male. With a tyre around the neck and a burnt down shack. Inappropiate i would say. If a white person just shows a old flag it is blown up and it will make frontline news. How do you allow this on national tv. No wonder our country cannot heal. Because of this kind of propaganda...

Dear Madam/Sir,

Your service is giving me a lot of worries. You don't do what you are telling me you will do and that is destroying trust, while my trust in DSTV is already very low, due to experiences in several African countries.

My smart card number is: [protected] (Nigeria)

A.
You offered me three months Premium and paying only for one month. I paid 28/2/2018 an amount of 14.700 Naira for March, April and May 2018.

When I go to my account it shows clearly that my due date is 27/03/2018. I have to pay by that date 29.400 Naira.

Is this your offer? I have proof by SMS that you gave me this offer. I request you to solve this problem immediately and to inform me what I can expect from DSTV.

B.
Another problem is that your agents in Osogbo and Ilesha can't do a professional job. They use nails to mount my dish to the wall. They should use a drill, plugs and proper screws to connect the dish firmly. The dish is not secured and the wind can be strong here. There was no signal because of bad performance of your 'professional' agents. I had to request an agent to come back again and fix the problem. That is what he tried to do yesterday. The signal is now:

Signal strength: 63%
Signal quality: 81%

At the moment I can't receive many channels, like also the sport channels 200 and up. I have to pay extra money to the agent to fix the dish, but the Premium package is not working here in Ilesha.

C.
Your Nigerian DSTV website is telling me that I can use Showmax. So I registered... now it does not work on the tv and they are telling me it is only working in South Africa. Why to have this Showmax commercial on your Nigerian website, while you can't broadcast it via DSTV Nigeria. Kindly explain me how it works and how I can perhaps use it in another way.

D.
To connect to DSTV by phone is almost impossible. The reception is bad, there is a lot of blah blah information by computer voices. Kindly allow customers to speak immediately with a customer service representative. We don't have time for blah blah and confusing commercials by phone. Also the volume is loud and soft from several types of computers talking to us on the phone. My ears are suffering from the sudden loud volume that is coming up. It makes customers aggressive when this happens to them and it will not be nice for your own employees to deal with aggressive customers. It is so extremely silly to treat your customers like you do over the phone. Please try to replace yourself in the position of the customers and the age of the customer.

It is now 10 am and I started to connect myself to you from 8:10 am... and still the problems are not solved. Kindly solve my problems, better don't call me as the line will not be professional. Also the free toll numbers are not at all working. I lost 3000 Naira and a lot of time trying to connect to DSTV, but no results. Kindly support me and do what a professional organization should do.

I will send this e-mail also to your Headquarter office in South Africa, I really hope something can be done. Thank you!

Regards and best wishes,

Edwin Robert

[protected]@nigeria.multichoice.com is not working as a valid e-mail address.
Myself, I am from The Netherlands/Tanzania.

Hi Please see below call references for the same issue since 06/02/18
[protected]- I42(06/02/18)
[protected]-I49(11/02/18)
[protected]-I63(21/02/18)
7923706-I70(26/02/18)
[protected]-I80(03/03/18)

My subscription is paid via debit order, When I call the customer service on all times i was told this is the first time they are dealing with this query, why is a reference being given if the call is not being resolved? I have asked for this call to be escalated on all occasions and still no joy, my subscription was cut of totally today by Joan Mothibi(Supervisor) for no reasonable explanation.

I have to call wasting even more time and money by being given poor explanations and excuses as to why i am being disconnected all the time.

The service level of MultiChoice DSTV Africa is appalling and has really left me as a customer extremely frustrated.

Please can this matter be dealt with urgently.

Hi can someone tell me why for the months of January an February have they not shown any new movies neither do they load new movies on the explorer they puts tons of local soapies wen those could be recoreded. There are so much movies on box office but show nothing new to premium customers on a Sunday night.Why can't you guys show new series from HBO, like lemony snickers, harlots and stranger things. Feed up with repeats show more game shows an new Hgtv home design shows. Very unhappy soon will jus disconnect an encourage family to do same as well. Sheetal KZN

I had my decoder exchanged via insurance with a free installation and change to smart LNB. The agent informed me that an I stalker will call me and being a Sunday I waited till Monday. No one called. I called your contact centre and was given two numbers...Reliance TV and some cable company. All this while the allocated installer had still not called. The reason I expected the call as I was given the numbers with the proviso that the allocated one will still call.
I booked an appointment tent with Reliance TV. They did not pitch.

Is your company really serious with these I stallers you appointment?
It's now getting closer to 72 hours and dololo

You guys don't appreciate customers if there was an alternate supplier of digital TV. ..we would have been gone. We don't keep our subscriptions for your programs but rather there sports. Programs we can subscribe to apple...Google or netflix..
My proposal is jack up the design of your call centre and it's capability of a one stop call and rethink your service providers

For last year or show dstv send me a sms and did not pay my dstv account and then they cut it off. Then have to phone them and give them prove of payment that I did pay them . This is going on now for a year now i spoke to super visors and they said the will sort it out but the next mouth the same thing is happening all over again. I'm on that stage to cancel my account with dstv and still now help from them,

I subscribed to the price lock service and explora decoder. 1st payment in December went off with no problems, January payment went off and they overcharge me by R700... I have tried contacting before, even sent a mail... No response, had a previous problem with Dstv when they overcharged me and waited almost 4 months for them to pay me back, is this going to be another of those cases?

Ive had a price lock experience for 2 years for R899pm with an extra-view setup and came to an end upon expiration. The consultant called asking if I would like a new price lock experience or continue with the old package with the monthly rates.

I opted for the new price lock experience costing R959pm for the next two years, They have delivered the new decoder in the month of December 27th to be specific. Debit order dates are the 1st of each month. Come January a pro-rata debit order has been charged for the new decoder and the old one simultaneously of which is correct.

The decoder was installed in the month of January with the new price lock of R959 and the old one came to an end, but surprisingly the 1st of February a debit order of R1646, 46 has been debited as opposed to R959. I called in to query this and they have told me that I have an outstanding balance on my previous price lock account and was due so charged me on that.

I explained hows that possible if I have been up to date with all payments and that when the new decoder installed with extra view and each month debit orders have been made and when the new decoder was installed I called in post the installer calling to notify of the installation and to activate the new decoder with the extra view and to cease the old price lock.

To date I have called and spoken to a number of consultants to query as to the overcharge on my account and to credit my account and going forward one account is active.

The old account has been closed and just one account is on file but the credit that I have due to the overcharge has not been addressed, journals have been raised and finance rejected due to insufficient evidence WHAT SHOULD THE EVIDENCE OR SUPPORT BE?

So DSTV I humbly ask to sort out your systems an refund my money and to all of those customers that had the same issue

Faheem Mayet
Customer account number : 4660310
[protected]

Hi,

I have requested for deactivation of DSTV (india channel) service on 3rd of Jan 2018 which was before the billing date 5th every month.But found that the amount got deducted consecutively for Jan & Feb as well.

When i called the Customer Care then they said that it could be some technical issue but they didn't say anything how the money will be refunded.

I finally stopped the service once again and hoping it will not be deducted from March.

Can you please check the account and refund the 2 months charges(380 each for Jan & Feb)

My Details are:

Name : Ratnesh Kumar Jha

Customer Number:-[protected]

Contact Number: [protected]

Hope to see the action on the complain.

Thanks,
Ratnesh Jha

I applied for a dstv compact contract on the 6th of feb, to this day I have not received anything from them... I was told to send document which I did and everyday I call I get told my decoder will come tomorrow, I dont know how long it takes for this process to be completed, every agent tells me that everything is fine when they check on the system but as I said to this day I have not received anything... Can anyone please help as I am seriously going to cancel if I dont get the decoder by the end of today... I have been very patient...

Kind regards
Tshepiso thulo
[protected]
Customer number [protected]
Order number 630598

My telephone number is [protected]
Email [protected]@gmail.com
Id [protected]
Passport bn 782505

Dear sir/madam. Im writing to complain about your tv station failing to refund me back my money due to an overpayment I made of r7000 instead of r700. They told me that they cant repay me because iv e made the same mistake twice within a six months period. So imight just be a fraud star but from where im standing you guys are the fraud stars if you cant refund me
My own money. Im sure this money can be traced where it came from.
All I ask from you is my money bak

we the public pay good money ..almost R1000 per month these days to watch what?
cheap in house home made channels that dstv design.
we want international top quality channels like si-fi and many others
pop up channels and local rubbish is that all you can give us?
please wake up dstv ..the public are becoming more and more upset with the amount of krap you keep on giving us..
is not the amount of channels that made you good its the quality of channels
drop all the [censor] 30 plus useless channels and invest in top international programs..

Am surprised to note that you have not broadcasted the quatar golf 4 th round live despite the 3 rounds were broadcasted live
This is very disappointing given the huge subscription fee we are paying every month
This is not the first time it is happening
It seems you take the viewers for granted !
I hope you can give a plausible explanation
My email address [protected]@intnet.mu

Dear DSTV,

I find it completely unacceptable of how much we pay each month for our dstv subscription, yet there is only 10 movies on Catch up to view. Instead of trying to promote more packages to your consumers, why don't you focus on providing a top service in which we are getting our full money's worth! Now we are instead forced to pay for the wide selection you put on Boxoffice.

Good Morning

this month of February 2018, i paid my DSTV on the 06th of February 2018 but it was disconnected four times. Everytime when i make a call they tell me that i have sufficient money to view and it shows that i have paid on the 06th but i don't understand why am i being disconnected. this frustate me and my children because there are programs that we misss due to this matter.

I joined the panel (i think it's 04 years ago) stands to be corrected. This week i received call from the panelist department to be told that i will no longer form part of the panel because they haven't recieved any information from my household. My complain about this matter is that i haven't received any call from you guys for any questions and the last call i received i believe i provided you guys with sufficient information. i think i deserve proper explanation regarding the matter and the person who called was just informing me about the decision taken and i don't even understand your reason for taking that decision.

Regards
Mmabangwe

Complaint - DSTV recorder regularly rescans at set times
Complaint 1 - 21st February
Account [protected]
For several weeks my decoder automatically rescans at set times and it's getting worse. Today it was 18h00, 19h00, 20h10, 21h20, 22h00 and now 22h50. This is very suspicious!
I am 100% sure the decoder equipment is sound. I bought it new from DSTV. It is a very simple piece of kit. I believe it is the software and data that DSTV provides that causes the rescans. In fact, I believe it is done on purpose to force me to upgrade to an explora. I believe this because I used to be a computer programmer and understand these things. DSTV put something in the code to rescan when it receives a certain command. I know this is dishonest, however as I said I'm a computer programmer, so in legal terms would this be regarded as fraud, or is it extortion. Very hard to prove I know, however I believe someone out there knows what's going on and will spill the beans soon. So, DSTV stop these rescans. You provide the software so take out the rescans, put in better error recovery. I pay R809 every month for what is becoming a joke. Do I really have to spend more money to get a decent service?
David Tyrrell
[protected]
David.f.[protected]@gmail.com

On 14 February 2018, I made payments against two DSTV smart card through the self-serve portal. I used the option of paying by credit card through the Pesapal platform.

It appears that the Multichoice and the Pesapal systems do not speak to each other. Even though I provided Multichoice with evidence of payment and Pesapal confirmed this to them, to date these payments are yet to be reflected on the accounts.

In the meantime, service was disconnected for alleged non-payment. Even though I called twice on Friday, 16 February and again on Monday 19 February to protest the suspension of service and non-recording of my payments, service is yet to resume. Promises to have me reconnected pending Multichoice reconciling its account with Pesapal have turned out to be just hot air. Those running the Kenyan operation seem to be unable in dealing with this simple and clear-cut matter.

Multichoice should reconnect me immediately, not charge for the days I when I have been disconnected and compensate me for the aggravation and embarrassment caused by their suspending the service erroneously and I had paid for the subscription well before the due dates

The smart cards involved are [protected] (payment confirmation code 518599773686277603072) and [protected] (payment confirmation code 5185997164666084503073).

there was a special to upgrade to premium for 599.00, no one tells you its ends in march, the other consultant I spoke to said I can cancel in April if I don't want it anymore.
My problem is I got an sms on the 12.02.18 to upgrade to premium for 599.00 but nobody tells you that you will still pay the premium fee, plus the consultants don't seem to be knowledgeable about their products or clients accounts from the interactions you have with them.
I don't mind paying 789 but if I was told its 599.00 then let it be 599.00 not 962.00. I changed my subscription because on premium I was paying for channels I didn't watch so what's the use.

why am I paying 789 if I was promised 599? Why lie to get money or sales? please don't ever send me sms or call me about your nonsensical services. Such poor service am so enraged