MultiChoice Africa / DSTV
Reviews and Complaints

To start with, dstv if you are training your employees to be rude and sarcastic well then you are doing a great job. I went this morning to henberg vaalpark with my faulty decoder, only to arrive there and be assisted by a very rude and sarcastic lady. She took my decoder and plugged it in only to reveal that once again my power supply is faulty for the third time in 10 months. Each time I have to take off from work and travel to henberg to find out my power supply is faulty and each time I have to buy a new power supply as they refuse to test nor exchange the faulty decoder even though I am paying for insurance on two decoders. Each time it is costing me r550, 00: r180.00 for a new power supply + travel cost + one hour off from work each time, I could have actually bought a dstv explorer with all the money I have already lost however dstv dont give a damn about their customers. They will rather protect a rude and sarcastic person than to assist their customers. Is it fair towards me as a customer to loose r550.00 each and every five months. Why don't they test the decoder and fix it, why do we pay insurance each and every month for no service. Is there any person decent enough to help and assist me, or will this complaint also just be in vain.

My brother watch the rugby at my home today saturfday 17 february 2018, he's got the full package with dstv. I have a safricom internet connection. What a disaster when we try to watch the rugby, watch for 5 seconds and wait for 60 plus seconds. It is not the internet connection because when I watch anything on youtube or a movie then there is no waiting for the playing. Dstv advertise you can watch on any thing anywhere but it is not the case. I'm glad that I am not part of the dstv family. Jan duvenhage from fochville. Sel - [protected]

Upgraded from normal premium package to the pricelock. Was confirmed over the phone by the call centre that once the explora was connected my current account credit would be transferred to the pricelock account. Upon installation of the explora I immediately called to confirm same and requested the credit transfer and was told it was escalated so that they will contact me and sort it out. Been 2 weeks, follow up calls (from my side), two disconnection (with reconnection fees) later and matter still not sorted. The pricelock has still not been activated despite numerous calls to do so. Seems that I am now charged normal fees despite having upgraded to the pricelock! Despite this, my account was debited with r 470 for the extra view which I was told there would be no extra charges as it formed part of the pricelock... Apparently not! Had to pay a futher additional r 420 despite having paid in advance on my previous package which is supposed to be cancelled. I'm being charged a reconnection fee every time for multichoice's incompetence! Absolutely horrible service! And then you have the nerve to stipulate as part of your pricelock conditions that the contract may not be cancelled within the 2 year period! Something that was supposed to be more cost effective and an easy transition (according to you) is turning out to be an absolute nightmare! Ridiculous!

I had called the dstv call centre to add my new explorer to my account. It was a gift from a friend in Zambia. They then told me that it is not appearing on their system and that I would have to call Dstv Africa to sort out. I did that and they told me that they were unable to assist and that dstv south africa would have to load my decoder on their system. I then called dstv sa "again" and they once again told me to call dstv africa. I went through this scenario about 3 times before i sent them a mail. They have still not responded to me and my problem has still has not been sorted.

I had a payment arrangement and paid as per arrangement and soon after got a call from a DSTV call centre agent calling regarding reinstating my normal debit which I agreed to. Which was never done but the agreement debit order, was never cancelled and went off my account again end of Jan 2018. I called in to notify DSTV about this and was told that they will forward to the correct department t call me that was over a week ago and I still have not received any call?

Am complaining because for the last 4 months I have been making my dstv payement on time. For instance in janauary I made my payments in one day prior to disconnection date. This month I made the payment on time but to my shock some channels had been disconnected mostly cartoon channels some which they had also done last week and when I made a call the got them back. To my surprise when I made the same call today, they brought the cartoons channels back but disconnected some other channels i. e 203, 208, 207 and 235 and few others which were still running before I made the call. But now they are no more, reasons they said they were getting me back to Access from Compact plus and claimed my offer was over. Was this fair? Was is done in a professionnal way? Why disconnect some and reconnect others? Why charge more on Customer care calls? Why give us fake data bundles? I need an answer pls...

Hi,

I have only recently noticed, along with my monthly payments to Dstv, which I normally pay at a DSTV outlet, I am getting funds deducted from my bank account by Multichoice. This means you have my details saved somewhere and you are using it. I can prove Multichoice has charged me twice for a facility. Do you really want m to sue for damages. The list can go on for the inconvenience you have made me suffer. Not once or twice did you steal money. It's been going on for a while now. This is outright fraud. I want my money back.

Call me today or I will contact the Ombudsman for fraud activities at Multichoice and submit all that I experienced on Social media.

Regards
Shocked at cannot believe.

Hi, its now the third time in less than a month my PVR has been disconnected and its really frustrating now. Mid January I called to be downgraded from premium to compact. On 26th January I was debited with R485. But each week my PVR gets disconnected then I must call to get it reconnected. I'm tired of this. I have PVR because I work shifts. This morning after work I couldn't finish a movie I watched from compact yesterday afternoon. I couldn't catch up on series or nothing and was really angry about that. Why am I paying for a service that I keep being disconnected from? Why am i paying for a mistske your personnel made?

to whom it may concern.

my DTSV is disconnected for the second time now this month. I called in on the 30th January (first time I was disconnected) to enquire why my services were disconnected and the lady that assisted me informed me that she does not know and proceeded to re-connect my services. I was only connected for 5 days and got disconnected again on the 4th February, I called in to enquire only to be told that I had upgraded my subscription to premium on the 8th January. I told the [censor] I spoke to (Lehlohonolo) yesterday that I never called in to upgrade my services on the 8th and he said he will go listen to a call that was made on the 8th where I requested to be upgraded. he came back to me later in the day to inform me that he found the call and I had called in to request the upgrade.
no I know I never called DSTV on the 8th January and I would like to have this matter thoroughly investigated compare all calls I have made to your call center with the one on the 8th and also give me an opportunity to listen to that call cause I know for sure it was not me who called to upgrade. I would like to have all these charges reversed and my services reconnected immediately as this is not a fair treatment. now this guy I spoke to yesterday says I called from an 078 number. I do not own an 078 number nor stay with anyone who can make uses one. please ensure that this matter is investigated and I need feedback urgently.
whenever I call multichoice I would use my cell phone ********** / ********** or my work number not an 078 number.

I am therefore not liable for any fees that caused my DSTV to be upgraded and should be refunded accordingly and my subscription be re-connected to compact.

Meek

My decoder was forever scanning and ai called dstv Johannesburg customer's service to try and get help. I spoke to someone there and sshe adviced me to go to the nearest dstv outlet. I went to dstv Thorntree view in Soshanguve block xx. I met a guy there who took my decoder and scan it. He then stopped the decoder from scanning and aske me which remode am i using i pointed a remode from his store and he then removed my smartcard from the decoder and scanned it. He said my decoder is damaged and i have to pay R250 for the repairs and the decoder that is going to give me is only for six months then i must come back again after 6 months to change it, and R190 for multichoice fee. I somehow didnt trust him and went home. I plugged my decoder and connected it to my tv. The decoder started adding bouquets and i got my view back but with a message that i must pay R185. I went to pep store thorntree and paid R185 and on my arrival from pep, my decoder was working. So this guy wanted me to pay R250 for nothing because from what i saw my decoder was fine and needed only settings. It was not broken at all. My question is how many unsuspecting consumers are robbed of their cash on daily basic by this dstv outlets. I

31 January 2018
Client number: OA-[protected]
I have been receiving numerous calls and have even received a letter from your lawyers stating that I owe R149 on the DSTV explorer from June 2016. The first time I heard about this was receiving a lawyers letter in December 2017. As you can see from my account history I pay over R1000 a month for DSTV and my account is clear. When I requested a write off after a year and a half of not claiming your R149 I was told NO in no uncertain terms by Shakira. I am still requesting a write off of the amount failing which I will be cancelling my entire package. I feel that this was a failure of your processes and now I am being held responsible and receiving lawyers letters.

Date of incident: 5 February 2018.

ID [protected]

I enquired about double subscription fees I discovered at the beginning of this month. The representative alerted me to the fact that I was being billed for two decoders while I had only one. It emerged that when I bought an Explora decoder from a registered dealer, who also installed the decoder three years ago, a new contract was initiated, but the contract on the old decoder was never cancelled. I was never informed that I have to hand the old decoder back, in fact the installer suggested I sell the older decoder. Consequently I have been paying for two contracts whereas I have only one tv. I was never informed that I have to cancel the a contract.

What can I do to recover three years of subscriptions?

Last night, one of the biggest sport events on the world sports calendar occurred in the United States of America.
The 52 Super Bowl Final, the 48th in the modern era, was played between the New England Patriots and the Philadelphia Eagles. According to overseas press reports, it was one of the most exciting finals in recent history.
But what did we get last night on DSTV Sports Channels?
Repeat after repeat after repeat of junk, rubbish and other garbage.
Come on DSTV?
Please!
Ken Richardson.

Am using Extra view, and decided to buy an explora. The explora become the Primary decorder and the other decoder which was the primary decoder become the secondary decoder.

Since the installation of the Explora I've been struggling to get the secondary decoder to play. It keeps on saying " Extra View Alert, waiting to connect with Primary decoder" I wasted a lot of money on airtime calling the call centre who up to know can't help me. Apparently the technicians from Extra View will call me, am still waiting since Wednesday for a call.

Ever since from November 2017 I've been treated terribly by DSTV SA. Each month they always find a way to shut my services and then I am billed for reconnection, when I follow up I only get an apology and then services back on. A week or 2 later the same thing happens and then I am told long stories and I am told that's what system says.

Multichoice South Africa rips people off and I am truly tired of them playing with my accounts like this and getting incompetent consultants to promise me that everything is fine and not do what I ask.

I have had a price lock account (Premium) with Multichoice from December 2015-December 2017, upon the contract ending I had requested that my account is not renewd until further notice, when I got back from my holiday on 8 January 2018 my DSTV was still active, I called Multichoice on the 11 January 2018 to advise that it is stil active and that I will not be paying for any charges until then, I actually requested that the Compact Package be activated, I was given assurance that this was done, and I will not be paying prior to the 11th and a Manager will call me back, I will only pay for the compact package from the 11th of January, I still have not received any feedback regarding the amount due, I called back on the 25th to confirm the amount outstanding, I was told that it was R550, on Friday 26th January 2018 I received a notification that my DSTV is disconnected (atatched) I need to pay 1400.., I called back and was told the Supervisor will call me back, my amount due was 752 and my DSTV was activated, on 31 January my DSTV was disconnected again and I received another notification (attached), I am fed up and all I want is decent service as my kids enjoy DSTV or else I would have cancelled - My Customer number is : [protected]

I went on holiday during December, suspended my PVR functionality and activate my holiday viewing. When I came back, I reactivate the service again, just to experience that about every forth day, the PVR functionality is suspended, because of an "arrear amount" of R31-42 that I owe DSTV. I don't even owe them the amount.Martha, a very arrogant lady, with no understanding of customer service even have the audacity today; "Pay the amount in, and we shall re-instate the service. Several calls were made, spent 31min and 18 min on the phone to get the problem solved. Lindiwe promised on 24 January 2018, ref number ********** i234 apologies for the problem and promise that it wouldn't happen again. Just to get them suspended again on 30 January 2018. Called again and spoke to Thokozile, ref no. ********** i238. Problem still there and not resolve. In the meantime, I pay for a service that I cannot even use!

I called on 31 December 2017 to upgrade my DSTV. I was informed by the agent I spoke to that there will be prorata of R118 which will be debited with my next installment, which will be on 28 January 2018. On 23 January my services were disconnected. I called the same day at 19:32 and spoke to Karabo who said i needed to pay that R118 to get my services back. I paid it back and asked her to log a complaint about why the previous agent told me that the R118 will be debited end of January. She promised to get her Supervisor to call me back. Up to today ( 30 January) no call back has been made. My services were downgraded again without my request on 28 January and again I called. The agent I spoke to said she will upgrade it back and i will be charged R442 with my next debit order, but i should call the next day so that the prorata of R130 can be debited. The next day (29 January)i called and spoke to Bongani to arrange for the debit order of R130, he said i need to pay it cash which i said is fine. I asked him when my next debit will be and the amount, he said it will be R235 on 28 February. Today( 30 January) a debit order of R442 just went off my account. This is the worst service I have ever experienced from any organisation.

In December 2017 I ordered the DSTV Price Lock decoder online. To date 29-01-2018 I have not received the decoder yet my account is being debited for the monthly premiums. I have called the customer care on many occasions as well went to the Customer Care Center on the 29-01-2018 with no resolution.
Multi Choice says according to them the decoder was delivered.

I have requested for proof of delivery however I have not received anything.
I am told the matter has been escalated to the payment plan division and when I ask to be transferred to that department or for the contact details I am told they do not receive calls they only make out calls.

This is impacting on my credit scoring as well I am incurring bank charges for unpaid debit orders.

How will Multi Choice compensate me for all of this?
I am not getting any proper feedback from them.
All they say is the escalations department will contact me

Complaint and claim.

I bought a new 5U HD decoder. The decoder box says it works with a single unicable LNB. I bought one single LNB. I called an installer to install. It turns out that the single LNB isn't compatible but only Smart LNB or use of a diplexer. The information on the 5U decoder is misleading and false. Now I need my money back for the single LNB so I can buy the Smart LNB. One of DSTV's advisers/call agent also confirmed this installation compatibility.
I need a refund of R150 refund or a smart LNB discounted by R150, in the name of business fairness. It is only fair to agree that I was misled into buying a single LNB by the information on the 5U HD decoder box. Had I been given/shown correct information I'd have bought a Smart LNB straight away without wasting my R150 to buy a single LNB.