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MyPrepaidCenter.com Customer Service Phone, Email, Contacts

MyPrepaidCenter.com
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1.5 6 Reviews 538 Complaints
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MyPrepaidCenter.com Complaints 538

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E
3:52 pm EST

MyPrepaidCenter.com Prepaid gift card

I have received a gift card from discount tires. I activated my card through the website. I have used it three times. I went to check the balance only to find a fraudulent charge on it in another state. I have tried to file the fraudulent claim but the site gives you no information on how to or any numbers to call for it. I called the number on the back of the card and it doesn't give you any options for fraud claims.

Desired outcome: Fraud charge removed.

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11:47 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

MyPrepaidCenter.com Virtual card

I received a virtual mastercard $100 as part of signing up for Visible.com. (Feb 15) I then found out it can only be used at 93 merchants, many of whom I've not heard of, but I can use it at CVS. The website said only instore. I called CVS (Feb 15) and they said I should get a pin with this card and use it as a debit card, and the number of the card could be typed in at the checkout. I did, but when I had $100 of stuff piled up on the desk, (Feb 16) and put the card# in, the system said the account was closed. I called CVS again, they told me to call myprepaidcenter.com. I did, later when I was home (Feb 17) and had looked online for help. Online, it says to contact myprepaidcenter.com by the phone number on the card. As I only have a printout, I used that number. I get into a maze of automated system, but never to a person who could help with the issue.

Desired outcome: Card is actually useable!

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12:52 am EST

MyPrepaidCenter.com My Workstride card

I just got this card today in the mail and it says pacificly on the paper that I need to activate it online in the website. But when I put my card information on the website. It says "expiration date is invaild" and it won't let me through! I've already made a profile and created a password and everything and it's still saying the same thing! And I'm really upset because I just got this card and I've never had problems activating a card until now! And I really want to use it cause I have plans for Valentine's day!

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Amanda Hunter
US
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May 21, 2021 4:11 pm EDT

Mine says the exact same thing! As soon as I type in my first number of my expiration date it says invalid

F
F
Frank Hamrick Jr.
US
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Feb 23, 2021 12:50 pm EST

I have had the SAME problem! No one to talk to...so what do you do? Crazy.

H
H
HugeAxehole
US
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Feb 17, 2021 5:37 pm EST

Im having this same issue and the customer assistance number goes to an automated system with ZERO agents. Please write the solution here if you find one.

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6:31 am EST

MyPrepaidCenter.com MasterCard Debit Card

The Mastercared Debit Card does not work. The support is only useless IVR, no real person support. No email or chat support. Total useless support.

Desired outcome: Make the card work.

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8:34 pm EST

MyPrepaidCenter.com My debit card doesn't work

Hello,

I've been trying to use this card forever and it never works. I've called 1-800 numbers and still haven't been able to get this card activated. What can I do to get this thing going? I have attached a photo of the card and I've never once used it. If you could please help me i would appreciate it.

Can you please email me back here

[protected]@gmail.com

Thanks,

Jazmin Henao

Desired outcome: To get my card to work and the value of it

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11:35 pm EST

MyPrepaidCenter.com $24 Mastercard Debit

I received this debit card in the amount of 24 for purchasing 2 waffle makers. Card will not activate and companies troubleshooting numbers don't ever give you a human.

Desired outcome: My $24

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6:03 pm EST

MyPrepaidCenter.com Belle tire rebate

Purchased new tires at Belle Tire and was given rebate forms. Completed the forms and just received a $60 Belle Tire Visa card. I can't activate the rebate card on line as directed by going to www.MyPrepaidCenter.com or by calling the Visa phone number on back of card [protected].
Can't find any way to call and talk to a person to get this resolved. How do you get the card activated? Who do I call to get assistance? Is this whole rebate thing a scam? I guess I will be going back to Belle Tire and complaining as I see s site that I am not the only one with this problem.

Desired outcome: Have the card be activated and get to use the rebate promised

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4:27 pm EST

MyPrepaidCenter.com Unable to activate visa prepaid card

I tried many times on website to activate the card. there was no human to check card and numbers. The automated system did not recognize the numbers. I also tried calling the number listed [877-610-1075] and again the numbers were not recognized.
card no: [protected]/2021 security 430
My email address is [protected]@sbcglobal.net
Ruthanne Macdonald

Desired outcome: would like card activated so I am able to use it.

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4:13 pm EST

MyPrepaidCenter.com Cannot activate the card

Got this prepaid card as a part of rebate from Kohls. Unable to activate the card online & also over the phone with the number provided on the back of the card. No live person to help. This is a scam. It says visa credit card & issued by meta bank. Keeps saying -
"We were unable to process your information. Please try again."
Tried every possible way but no luck. I will be returning the product to kohls.

Desired outcome: Need my rebate

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Kenjoh
US
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Jan 26, 2021 5:59 pm EST

I entered the date in long form for the year.

Expiration date was 07/21 -- invalid.

Worked when I entered date as 07/2021.

Ken

J
J
JBloe
Ottawa, CA
Send a message
Feb 07, 2021 4:32 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Replying to comment of Kenjoh

Thanks. It fixes the issue for me as well.

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3:11 am EST

MyPrepaidCenter.com Cannot activate debit card

I received a rebate of $100 after purchasing new glasses on a MyPrepaidCenter.com debit MasterCard. The card will not activate on the website or via the telephone number on the back. Tel system does not recognize card number no matter how many times I enter it. No way of finding an email or a person to speak to. The whole thing is a scam.

Desired outcome: I would like my rebate of $100.

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2:59 am EST

MyPrepaidCenter.com Gift cards

This is a scam I called the number listed on the back of the card because when I try to register my car to get a few groceries the automated voice said that I had the wrong expiration date on my card. Visa gift card. But then they started asking me personal questions about my account and my email addresses. Why would they need that info just to give me the correct expiration date Ion my gift card. Well like a dummy I gave them too much information before I hung up the phone. I think either they are linked into the number of the company and they are scamming the customer's calling in to activate their cards and then stealing the money on the cards or the whole company is a scam and they're calling people ttgrn o get their private information and stealing from the consumers. Like they did to me twice And now I have a hacked device. By the way When you try to click on their link it goes gray and black you can't copy it. Not only did they steal the lousy $25 on my Visa gift card they also hacked it to my Amazon and my bank debit card.

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SmokinJoe682
US
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Jan 27, 2021 4:57 pm EST
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No CUSTOMER SERVICE, PERIOD!
I CAN NOT find out what vendor will accept these 2 MasterCard debit gift cards.
Cards were declined four times and it is impossible to contact a human.
Their automated system states "Your card can be used ANYWHERE it is accepted"!
There is NO prompt to allow you to talk with a person.
Can you believe this?
MyPrepaidCenter.com is a HORRIBLE company, and like others are using COVID for their useless customer service.

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1:13 pm EST
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MyPrepaidCenter.com Refund to MyPrepaidCenter Master Card

On Dec 2, 2020 Walmart sent 2 refunds for items I bought using MyPrepaidCenter MasterCard. The amounts are $25.49 and $24.63. I see the 2 transactions hit my account but that the balance is not reflecting those amounts. I tried contacting over phone but there is no option to speak to anybody at customer service.
I also sent a written request by USPS mail to the address on their website. But the mail came back with "No Such Number". Apparently their address is not showing any Door Number.

Request for resolution.

Thanks
Narmadha Muthukumar

Desired outcome: Refund to Mastercard

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7:32 pm EDT

MyPrepaidCenter.com the cards expiration not valid

keeps saying expiration date is unvalid

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3:00 pm EST

MyPrepaidCenter.com $100 Rebate debit card for Goodyear tires from Chevrolet prematurely zeroed.

$100 Visa debit card as rebate for Goodyear tires from Chevrolet zeroed out today, Jan. 16, 2021, even though there were only $77.04 in recorded purchases on the card per MyPrepaidCenter.com website. Visa or Goodyear or Chevrolet owes me $22.96. The cards customer service phone # has no access to a live problem solver; it just has computer options, none of which were helpful in this instance.

Desired outcome: MyPrepaidCenter.com should put $22.96 back onto my rebate debit card.

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7:58 pm EST

MyPrepaidCenter.com sending card with out fund . invalid card

Today I received a card, which is supposed to have $24 (mail-in-rebate from Macys purchases).
Attempted to activate a card online - error "our records do not match"
Attempted to activate by telephone - error "our records do not match"

Called and talk to customer service, they were able to activate it- but unable to see balance online or add the card to my profile.

Inshort, the card send to us is not a working card or has no balance.

Need to issue a working card or load the fund to this card and make it working. So we can use it.

Thanks
Thomas John
[protected]@aol.com
[protected]
1407 Kirby Place Ln
Seabrook, TX 77586

Desired outcome: add fund, or reissue card

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3:44 pm EST

MyPrepaidCenter.com Expired Gift Cards

I have two Visa gift cards from my employer, both of which expired on 7/20 and I am trying to get a new cards issued. Per their website + cards it says you can do this online or by contacting customer service. I've tried both options but there are no options to replace an expired card. The phone # provided on the card itself and on the website [protected]) only provides an automated attended with no option/ information provided for expired cards, nor does it provide the opportunity to speak to a live person.

As the cards state "Funds Do Not Expire" I'm seeking resolution.

Desired outcome: replacement cards issued

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brittmill
US
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Feb 15, 2021 9:50 am EST
Verified customer This complaint was posted by a verified customer. Learn more

did you ever figure this out? I'm trying to as well.

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3:52 pm EST

MyPrepaidCenter.com Prepaid Mastercard

I received a prepaid Mastercard as a reward from Florida Blue. I followed the instructions on how to activate my card on Myprepaidcenter.com and everything seemed fine. It showed a correct balance of $400. I noticed a link to register for online shopping and that's where I've been stuck for two weeks. I fill out the information and it tells me to try again later. I have been trying for two weeks and have also called, only to hear everything but what I need to hear. And with no option to speak with a live person, I have $400 that I can't use to order and pay for online medical supplies.

Desired outcome: Get my card working for online orders

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Alise Putnam
US
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Mar 15, 2021 11:55 pm EDT

I am going through the same thing. It is ridiculous.

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Gina Bruce
US
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Jan 20, 2021 5:09 pm EST

I am going thru something similar with my card. I've used it once and now can't even pay the copays at my dr.

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4:38 am EDT
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MyPrepaidCenter.com GEHA reward debit card

Please be advised that I have attempted to activate my card, 3 times and each time I was under the impression that the card was activated! However, when attempting to use the card at CVS pharmacy, I was told that the card is not activated. To say that this is annoying is an understatement, please advise!

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1:18 pm EST

MyPrepaidCenter.com Discount Tire Reward card

Received card and activated. However when I tried to make a purchase on 12/29/2020 card was declined. Have called customer service several times to get resolved but nothing. Was told to file complaint forms and submit.
I was not able to make any purchases with this card. I was out of town through all holidays. I would appreciate a new card for tires at Discount Tire.

Desired outcome: Replace stolen reward card

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8:45 am EDT

MyPrepaidCenter.com Prepaid Visa Card

I received one of these as an award for completing an online survey. Because there is no physical address associated with the card (mine or theirs) I am unable to use it as online payment for anything!

There is no way to speak to a rep by phone or email, and voice prompts do not address my issue. This company really sucks!

Desired outcome: I want to be able to enter an address to be associated with the card!!!

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Cindy Corder
US
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Nov 04, 2022 6:59 pm EDT

why would i have to "solve this puzzle "? not one, but 2 before i can activate my card? it sounds suspicious to me.

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How to file a complaint about MyPrepaidCenter.com?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by following the prompts to create a new one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which you can find at the top right corner of the website, and click on it to begin the process.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with MyPrepaidCenter.com. Make it specific and clear, such as "Unauthorized Charges by MyPrepaidCenter.com" or "Difficulty Accessing Funds on MyPrepaidCenter Card".

4. Detailing the experience: Provide a detailed account of your experience with MyPrepaidCenter.com. Include key areas such as:

  • The nature of the problem you faced, whether it was with account access, card activation, balance discrepancies, or customer service issues.
  • Describe any transactions that are relevant to your complaint, including dates, amounts, and what the transaction was supposed to be for.
  • Detail the steps you have taken to resolve the issue, including any communication with MyPrepaidCenter.com's customer service.
  • Explain how this issue has personally affected you, such as financial loss, inconvenience, or stress.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or screenshots. Do not include sensitive personal information like social security numbers or full credit card details.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from MyPrepaidCenter.com, whether it is a refund, card replacement, or other solutions.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Engage with any replies from MyPrepaidCenter.com or other users to further your case.

Frequently asked questions (FAQ) about MyPrepaidCenter.com customer service
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Is MyPrepaidCenter a legitimate prepaid card provider?

Yes, MyPrepaidCenter is a legitimate prepaid card provider that offers prepaid cards for various brands and purposes.

Is MyPrepaidCenter a scam?

No, MyPrepaidCenter is not a scam. The company is a legitimate prepaid card provider that has been in business since 2004.

Can I trust MyPrepaidCenter?

Yes, you can trust MyPrepaidCenter. The company has a good reputation and has received positive reviews from customers.

How does MyPrepaidCenter work?

MyPrepaidCenter allows customers to purchase and manage prepaid cards online. The company also offers customer support and account management services.

Does MyPrepaidCenter charge fees?

Yes, MyPrepaidCenter charges a small fee for each prepaid card transaction. The fee varies based on the type and amount of the prepaid card.

Are there any hidden fees when using MyPrepaidCenter?

No, there are no hidden fees when using MyPrepaidCenter. The company is upfront about its pricing and fees.

How can I be sure that my MyPrepaidCenter prepaid card is legitimate?

MyPrepaidCenter guarantees the authenticity of all prepaid cards purchased through its website. The company also provides a refund policy for any issues with prepaid cards.

Are there any complaints about MyPrepaidCenter?

Like any company, MyPrepaidCenter has received some complaints from customers. However, the company has a good track record and has resolved most complaints satisfactorily.

Is MyPrepaidCenter affiliated with any other companies?

MyPrepaidCenter is an independent prepaid card provider and is not affiliated with any other companies.

How do I know if MyPrepaidCenter is the right prepaid card provider for me?

You can determine if MyPrepaidCenter is the right prepaid card provider for you by researching the company, reading customer reviews, and comparing its fees and features to those of other prepaid card providers.

Does MyPrepaidCenter offer prepaid cards for a variety of brands?

Yes, MyPrepaidCenter offers prepaid cards for a variety of brands.

Does MyPrepaidCenter offer international prepaid cards?

No, MyPrepaidCenter does not offer international prepaid cards. The company only offers prepaid cards for use within the United States.

Can I personalize my MyPrepaidCenter prepaid card?

No, MyPrepaidCenter prepaid cards cannot be personalized. The company provides cards with predetermined designs and denominations.

How does MyPrepaidCenter handle returns or exchanges?

MyPrepaidCenter does not handle returns or exchanges for prepaid cards. Customers should follow the specific return policy of the merchant from which they made their purchase.

Does MyPrepaidCenter offer any additional services besides prepaid cards?

No, MyPrepaidCenter only offers prepaid cards.

How do I contact MyPrepaidCenter's customer support team?

MyPrepaidCenter provides customer support through email and a toll-free phone number.

Are the prepaid cards on MyPrepaidCenter updated regularly?

Yes, MyPrepaidCenter updates its prepaid card selection regularly to ensure they are current and valid.

Does MyPrepaidCenter have a mobile app?

Yes, MyPrepaidCenter has a mobile app that allows customers to easily manage their prepaid cards on-the-go.

Does MyPrepaidCenter offer any loyalty programs?

No, MyPrepaidCenter does not offer a loyalty program.

How does MyPrepaidCenter make money?

MyPrepaidCenter makes money by earning a commission from the brands whose prepaid cards are featured on the website. The company charges a small fee for each prepaid card transaction, which helps cover its operational costs.

Overview of MyPrepaidCenter.com complaint handling

MyPrepaidCenter.com reviews first appeared on Complaints Board on Jul 31, 2013. The latest review Constant decline error message - unuseable virtual mc was posted on Nov 23, 2024. The latest complaint Discover prepaid card was resolved on May 30, 2023. MyPrepaidCenter.com has an average consumer rating of 2 stars from 544 reviews. MyPrepaidCenter.com has resolved 70 complaints.
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  1. MyPrepaidCenter.com Contacts

  2. MyPrepaidCenter.com phone numbers
    +1 (888) 900-2347
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    22%
    Confidence score
    American Express Cardholders
    +1 (877) 227-0956
    +1 (877) 227-0956
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    Lost & Stolen
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    +1 (888) 842-0336
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    Discover® Cardholders (US & Canada
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    Discover® Cardholders (International
    +1 (888) 371-2109
    +1 (888) 371-2109
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    MasterCard Cardholders (US & Canada
    +1 (339) 234-6415
    +1 (339) 234-6415
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    MasterCard Cardholders (International
    +1 (877) 610-1075
    +1 (877) 610-1075
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    Visa Cardholders (US & Canada
    +1 (801) 214-8892
    +1 (801) 214-8892
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    Visa Cardholders (International
    More phone numbers
  3. MyPrepaidCenter.com emails
  4. MyPrepaidCenter.com address
    State Highway 121 BYP, Suite 20, Lewisville, Texas, 75067, United States
  5. MyPrepaidCenter.com social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 09, 2024
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MyPrepaidCenter.com Category
MyPrepaidCenter.com is ranked 12 among 104 companies in the Credit Cards category

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