PC Richard & Son’s earns a 3.8-star rating from 685 reviews, showing that the majority of appliance and electronics shoppers are satisfied with their purchases.
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I will never buy another appliance from P C Richard & Son.
I purchased a refrigerator from P C Richard & Son. When it was delivered I was very disappointed in the product. I called them and told them what happened. They said it would be picked up. They never came. I called again and asked them to please pick up the refrigerator?. The girl who answered the phone at their Paramus, NJ store was so rude and nasty". I...
Read full review of PC Richard & Soncustomer disservice not happy hey p c richard & son can I do laundry
I think it be on pissed bought whirlpool front load washer a year ago it sees a service guy more than it washes clothes out of 4 times service man shows up need parts not on truck its the board next time shows up needs parts more days out of work and more time and money for local laundromat next its the heat element and another control after it was repaired...
Read full review of PC Richard & SonI went back to buy a ht system for my tv. the gentlemen there where just rude.
I went to p c richard & son in paramus, I walked around a bit looking, I was attempting to get the atention of a sales person and they took notice of me and then turned there heads as if I did not exsit. there were many foreign sales person and seems not one american. I feel I was discrimated against. and I will never shop at p c richard & son again, I went...
Read full review of PC Richard & SonToday is the 3rd service call on the same appliance, a refrigerator'.
Their sales people may be fine but if you need service, it's exactly the opposite. You are at their mercy & they stink?. Today is the 3rd service call on the same appliance, a refrigerator'. They refuse to give you a time frame ahead of time, so you have to leave the entire day open:. Of course their time is more important than yours, every time". I spoke...
Read full review of PC Richard & Soncomplaint that was verified by a repair person. I'm awaiting the removal of the defective product .
I bought a Friedrich's air conditioner that proved so defective and involved so much of my time wasted on waiting for often no-shows to fix it that I purchased another very expensive air conditioner. The first one was installed and had to be uninstalled because it was defective and would not work. The second one worked well for a week or so and then began...
Read full review of PC Richard & Son3weeks without a working fridge in this heat wave and I lost a lot of food thanks to p c richard & son!
I am unsatisfied with the product that p c richard & son sold to me. I purchased a very expensive LG regridgerator in July and already the motor went bad. I called to have a service technician fix it and they sent a technition over 4 days later. When the technician arrived, he assessed the problem and ordered the part replacement. For some reason, P C...
Read full review of PC Richard & Sonsalesman joe botros jr. 8246 was very rude and inflexible with price and negotiation.
I Went into the Paramus NJ store to purchase a TV . Salesman Joe Botros Jr. 8246 was very rude and inflexible with price and negotiation. Don't they understand if you come into the store it's to negotiate - if I want to pay list price I can buy online - and get free shipping.. After a heated exchange with THE salesman - we left the store, and went to...
Read full review of PC Richard & SonI will never go back there again?. it is true what they say,
I went out to PC Richards to buy a stove and was in a hurry. Selected a stove from the floor. Salesman Ola looked it up on the computer and told me that he would adjust the price and throw in a 5 year extended service warranty which was worth $110. I told him that I did not need the warranty and asked for the price without the warranty. He told me that it...
Read full review of PC Richard & SonI feel I was discrimated against. and I will never shop at pc richard & son again,
I went to pc richard & son on Paramus Route 17 South, I walked around a bit looking, i was attempting to get the atention of a sales person and they took notice of me and then turned there heads as if I did not exsit. there were many foreign sales person and seems not one american. I feel I was discrimated against. and I will never shop at pc richard & son...
Read full review of PC Richard & Son and 3 commentsI had indeed asked him how much delivery and installation of a new stove was just out of curiosity.
The night before the delivery, a man from P.C. Richard & Son called me to confirm delivery of a refrigerator and a stove. What? A stove? I didn't buy a stove. The guy argued with me and said I did buy a stove, as if I could forget something like that. It was very insulting. A few minutes later Marc, the salesman who sold me the refrigerator, called me and...
Read full review of PC Richard & SonGot a sassy response from the manager James when I talked to him . Stay away.
PC RIchards - taking incompetence to a new level. The whole shopping experience is terrible. Incompetent sales people who behave like vultures and have NO CLUE what they are talking about and/or selling. I was given incorrect information 2x and as a result bought the wrong AC unit. When I wanted to return it the next day, they refused. No returns on AC...
Read full review of PC Richard & SonI had ordered a new refrigerator, not a floor model or scratch & dent special!
P.C. Richard & Son botches the delivery and damages the refrigerator! Well, the refrigerator was delivered late, at a few minutes after 2:00 pm. I was actually okay with that--I would have preferred it to be earlier in the day but fifteen or twenty minutes late is no big deal with me, I've had people show up many hours late or not show up at all. Beside...
Read full review of PC Richard & Son and 1 commentge product! especially at p c richard & son the worst experience.
Never ever buy a GE product! Especially at p c richard & son The worst experience you could ever imagine! First, GE Products have a history of at least past 3 years of extremely poor quality control. Over a 96% premature failure rate! Suggest buying all other brand appliances at Sears they have a small awesome appliance department staffed by about 3 very...
Read full review of PC Richard & Sondo you enjoy having salespeople quote you higher prices than are listed on the company website,.
You ever go into an establishment after having done a little bit of research, only to find yourself being the most knowledgeable person in the whole store about that particular item? Well, if you like that experience and don't find it to be the least bit frustrating, then you'll LOVE going to this PC Richard & Son location. Do you like having salespeople...
Read full review of PC Richard & SonI accepted the refrigerator based on the manager's promise of a $75 credit for the damage.
I immediately stopped the delivery guys and called the store at [protected] and spoke to the manager, Craig Ruppert, who said that he would give me a $75 credit for the damage. While he held the line, I looked at the refrigerator again and more carefully to see if there were other dents and I then asked him for $100 credit because the dents are so bad...
Read full review of PC Richard & Son and 1 commentThey do not take responsibility for their errors and mistakes in a straightforward manner.
Chargebacks exist for consumer protection! Of course, Charlie never called me and I was never credited the $75.00 I was promised so I filed a chargeback with my credit card company. Finally, a little over a week after submitting the chargeback supporting documentation, P.C. Richard & Son credited me the $9.89 to round out the $75.00. Of course, I was still...
Read full review of PC Richard & SonI was still out $ ? for the stamp and all my time and trouble because of Charles failure to live up to our contract.
Chargebacks exist for consumer protection! Of course, Charles never called me and I was never credited the $75.00 I was promised so I filed a chargeback with my credit card company. Finally, a little over a week after submitting the chargeback supporting documentation, P.C. Richard & Son credited me the $9.89 to round out the $75.00. Of course, I was still...
Read full review of PC Richard & Sonp c richard & son ever contact me or apologize for anything at any point?
Chargebacks exist for consumer protection! Of course, Charlie never called me and I was never credited the $75.00 I was promised so I filed a chargeback with my credit card company. Finally, a little over a week after submitting the chargeback supporting documentation, P C Richard & Son credited me the $9.89 to round out the $75.00. Of course, I was still...
Read full review of PC Richard & SonP.C. Richard & Son botches the delivery and damages the refrigerator
P C Richard & Son botches the delivery and damages the refrigerator! Well, the refrigerator was delivered late, at a few minutes after 2:00 pm. I was actually okay with that--I would have preferred it to be earlier in the day but fifteen or twenty minutes late is no big deal with me, I've had people show up many hours late or not show up at all. Beside...
Read full review of PC Richard & Sondo not buy an appliance from them unless you use a credit card.
My P C Richard & Son Credit Account--didn't know I had one!
There was one strange thing in this transaction: they seemed to have my name and address in their computer and insisted I had a p c richard & son credit account. I was 99.9% sure that I had never bought anything at p c richard & son so I didn't understand that and said he must be mistaken. I charged the refrigerator to my Visa card as I had planned, which turned out to be a good thing.
About fifteen years ago, I had bought a television for a friend by opening an account to get a discount and I figured maybe it was a p c richard & son rather than Best Buy or Sear. Later when I checked with my friend, it had been Best Buy, so I am now 100% sure that I have never purchased anything from p c richard & son before and still wonder if that is some kind of scam where they are running a credit check instantly on people and trying to get them signed up for a p c richard & son credit account.
When I got home, I called the bank that handles their credit accounts and they checked by my social security number and they had no history of me every having any kind of account. This made me feel safer about possible identity theft but I am still not sure if this was an honest error or some sort of an attempt to trick people into opening credit accounts. I have no explanation of why I am in their computer system unless this is some kind of scam. The bank couldn't provide an alternative explanation, either.
The next day, I went back to the store to arrange for the insurance certificate for the delivery to be faxed to my building's management office. If they were to show up without a correct certificate, they wouldn't be able to make the delivery and I wanted to avoid problems. I spoke to Penelope behind the counter, who was very helpful. When I called back, she confirmed that the insurance company was faxing the certificate and later when I checked with the office in my building, they had received it and all was in order.
My advice is do not let them talk you into that because you may need the protection provided by your credit card company just as I ended up needing it. Do not buy an appliance from them unless you use a credit card. Do not pay cash, do not write a check, do not use their credit services.
The complaint has been investigated and resolved to the customer’s satisfaction.
PC Richard & Son Reviews 0
About PC Richard & Son
Today, PC Richard & Son operates over 60 stores throughout the Northeastern United States, as well as a robust online store at pcrichards.com. The company offers a wide range of products, including televisions, home theater systems, computers, tablets, smartphones, appliances, and more. Customers can shop for products from top brands like Samsung, LG, Sony, Apple, and many others.
One of the things that sets PC Richard & Son apart from other retailers is their commitment to customer service. The company has a team of knowledgeable and friendly sales associates who are always available to help customers find the right products for their needs. Additionally, PC Richard & Son offers a range of services to make shopping easier, including free delivery and installation, financing options, and a price match guarantee.
Overall, PC Richard & Son is a trusted and reliable retailer that has been serving customers for over a century. With a wide selection of products, competitive prices, and exceptional customer service, it's no wonder why so many people choose to shop at PC Richard & Son.
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Overview of PC Richard & Son complaint handling
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PC Richard & Son Contacts
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PC Richard & Son phone numbers+1 (800) 696-2000+1 (800) 696-2000Click up if you have successfully reached PC Richard & Son by calling +1 (800) 696-2000 phone number 0 0 users reported that they have successfully reached PC Richard & Son by calling +1 (800) 696-2000 phone number Click down if you have unsuccessfully reached PC Richard & Son by calling +1 (800) 696-2000 phone number 0 0 users reported that they have UNsuccessfully reached PC Richard & Son by calling +1 (800) 696-2000 phone numberCustomer Service+1 (877) 727-1909+1 (877) 727-1909Click up if you have successfully reached PC Richard & Son by calling +1 (877) 727-1909 phone number 0 0 users reported that they have successfully reached PC Richard & Son by calling +1 (877) 727-1909 phone number Click down if you have unsuccessfully reached PC Richard & Son by calling +1 (877) 727-1909 phone number 0 0 users reported that they have UNsuccessfully reached PC Richard & Son by calling +1 (877) 727-1909 phone numberCustomer Service+1 (631) 773-4900+1 (631) 773-4900Click up if you have successfully reached PC Richard & Son by calling +1 (631) 773-4900 phone number 0 0 users reported that they have successfully reached PC Richard & Son by calling +1 (631) 773-4900 phone number Click down if you have unsuccessfully reached PC Richard & Son by calling +1 (631) 773-4900 phone number 0 0 users reported that they have UNsuccessfully reached PC Richard & Son by calling +1 (631) 773-4900 phone numberHead Office+1 (631) 843-4354+1 (631) 843-4354Click up if you have successfully reached PC Richard & Son by calling +1 (631) 843-4354 phone number 0 0 users reported that they have successfully reached PC Richard & Son by calling +1 (631) 843-4354 phone number Click down if you have unsuccessfully reached PC Richard & Son by calling +1 (631) 843-4354 phone number 0 0 users reported that they have UNsuccessfully reached PC Richard & Son by calling +1 (631) 843-4354 phone number+1 (631) 843-4544+1 (631) 843-4544Click up if you have successfully reached PC Richard & Son by calling +1 (631) 843-4544 phone number 0 0 users reported that they have successfully reached PC Richard & Son by calling +1 (631) 843-4544 phone number Click down if you have unsuccessfully reached PC Richard & Son by calling +1 (631) 843-4544 phone number 0 0 users reported that they have UNsuccessfully reached PC Richard & Son by calling +1 (631) 843-4544 phone numberMarketing Manager+1 (631) 843-4592+1 (631) 843-4592Click up if you have successfully reached PC Richard & Son by calling +1 (631) 843-4592 phone number 0 0 users reported that they have successfully reached PC Richard & Son by calling +1 (631) 843-4592 phone number Click down if you have unsuccessfully reached PC Richard & Son by calling +1 (631) 843-4592 phone number 0 0 users reported that they have UNsuccessfully reached PC Richard & Son by calling +1 (631) 843-4592 phone numberMarketing Manager+1 (631) 773-4902+1 (631) 773-4902Click up if you have successfully reached PC Richard & Son by calling +1 (631) 773-4902 phone number 0 0 users reported that they have successfully reached PC Richard & Son by calling +1 (631) 773-4902 phone number Click down if you have unsuccessfully reached PC Richard & Son by calling +1 (631) 773-4902 phone number 0 0 users reported that they have UNsuccessfully reached PC Richard & Son by calling +1 (631) 773-4902 phone numberMarketing Manager+1 (347) 528-7588+1 (347) 528-7588Click up if you have successfully reached PC Richard & Son by calling +1 (347) 528-7588 phone number 0 0 users reported that they have successfully reached PC Richard & Son by calling +1 (347) 528-7588 phone number Click down if you have unsuccessfully reached PC Richard & Son by calling +1 (347) 528-7588 phone number 0 0 users reported that they have UNsuccessfully reached PC Richard & Son by calling +1 (347) 528-7588 phone numberAssistant Manager+1 (631) 843-4509+1 (631) 843-4509Click up if you have successfully reached PC Richard & Son by calling +1 (631) 843-4509 phone number 0 0 users reported that they have successfully reached PC Richard & Son by calling +1 (631) 843-4509 phone number Click down if you have unsuccessfully reached PC Richard & Son by calling +1 (631) 843-4509 phone number 0 0 users reported that they have UNsuccessfully reached PC Richard & Son by calling +1 (631) 843-4509 phone numberMarketing Manager+1 (800) 377-3700+1 (800) 377-3700Click up if you have successfully reached PC Richard & Son by calling +1 (800) 377-3700 phone number 0 0 users reported that they have successfully reached PC Richard & Son by calling +1 (800) 377-3700 phone number Click down if you have unsuccessfully reached PC Richard & Son by calling +1 (800) 377-3700 phone number 0 0 users reported that they have UNsuccessfully reached PC Richard & Son by calling +1 (800) 377-3700 phone number
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PC Richard & Son emailssupport@pcrichard.com100%Confidence score: 100%SupportKEVIN.REID@pcrichard.com100%Confidence score: 100%Supportsupport@pcrichard.zendesk.com100%Confidence score: 100%Support
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PC Richard & Son address150 Price Parkway, Farmingdale, New York, 11735, United States
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PC Richard & Son social media
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Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 05, 2024 - View all PC Richard & Son contacts
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