PC Richard & Son’s earns a 3.8-star rating from 685 reviews, showing that the majority of appliance and electronics shoppers are satisfied with their purchases.
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i called all I am getting is a run around do not have service person in my opinion pc richards stinks I am a very unhappy and disastified customer
I bought a washer a little over a year a go on june23 the washer stop working with my clothes locked up inside of it i called customer service they give me such a hard time just to send a service person just to open the washer so i could take my clothes out they finally send someone when the service person check he said the washer needed some parts which he...
Read full review of PC Richard & Sonthey lost a very good customer.
Bought appliances at P C Richard & Son, paying off through my account with them, through GE Money. Paid monthly. When attempting to pay the full amount in order to avoid the interest, was informed on the phone that the bill was incorrect and I owed $50 less than the bill was stating. I asked the woman to take the full amount and refund later if this was the...
Read full review of PC Richard & Sontheir manager at their paramus store told me it should take some times and that his boss, would follow up with me.
They do not care! Buyer beware! A word of caution, do not buy from P C Richard & Son ! They are horrible to deal with. I purchased a Whirlpool Washer (still under warranty) that takes 90 minutes plus to do a medium load. They tell me this is normal. Their manager at their Paramus store told me it should take some times and that his boss, would follow up...
Read full review of PC Richard & Sonthese people are [censored]s! I will be contacting several parties.
I purchased a 42" Sharp TV, Monster box and 5 yr warranty and was told they provide excellent in home service. Called paramus store with promises of call backs to set up service call yet that never happened. WENT TO STORE on 8/15 and was told I would receive a call in. I received a call thinking the additional product I was talked into buying (home theater...
Read full review of PC Richard & Son and 1 commenti called p c richard & son again and they sent yet another &repairman& out, but without a new lock.
My Samsung washer has not worked since the Middle of July. The first man stayed only 20 min. and told me that he couldn't do anything because I had not writen down the "code" from my display screen. There was not a code, never was. The display screen just said "does not drain, call service". The next repair man decided that it was the pump. I had to wait a...
Read full review of PC Richard & Songe product! especially at pc richard & son the worst experience you could ever imagine!
Never ever buy a GE product! Especially at P C RICHARD & SON The worst experience you could ever imagine! First, GE Products have a history of at least past 3 years of extremely poor quality control. Over a 96% premature failure rate! Sears is an authorized distributor/dealer of just about every name brand appliance available! We have been so happy with...
Read full review of PC Richard & SonI will not be purchasing any others from there
I am highly disappointed in the service of your company. I own several appliances purchased from P C Richard & Son that are General Electric appliances. I will not be purchasing any others from there. I have recommended several people to the store, who have also made purchases. I have also completed complaint forms on line. I am also disturbed that I am...
Read full review of PC Richard & Sonthe installers crushed the exhaust pipe and broke the gas line valve and did not even mention it to me!
Broke the exhaust pipe while installing a new dryer - We had a very unfortunate, incompetent mistake happen with our dryer installation on Thursday, that could have caused the death of our whole family. The installers crushed the exhaust pipe and broke the gas line valve and did not even mention it to me! This caused the gas to escape into the house. I...
Read full review of PC Richard & Sondo not shop at paramus store. if customer service reads this and wants to please their customer.
If you need to buy something but good luck if something should go wrong. Their return/exchange program is impossible to navigate. James (store mgr) seems to be "in charge" and he is a compete ### with zero customer service skills. Here is what happened. I purchased a Frigidaire air conditioner and the compressor died a year later. Store is willing to...
Read full review of PC Richard & SonI have been treated so badly, that it is nothing less that totally /
My Samsung washer has not worked since the Middle of July. The first man stayed only 20 min. and told me that he couldn't do anything because I had not writen down the "code" from my display screen. There was not a code, never was. The display screen just said "does not drain, call service". The next repair man decided that it was the pump?. I had to wait a...
Read full review of PC Richard & Sonp c richard & son for installation of after market car alarms as they don't seem to know.
The installation was supposed to take one hour, and it took almost 4. When I prepared to leave, the alarm kept going off almost immediately after starting the engine and starting to drive away. It took the installer three tries to finally complete an installation which appeared to operate properly. Four and a half months later my headlights and taillight...
Read full review of PC Richard & Sonfriedrich's air conditioner that proved so defective and involved so much of my time wasted on waiting for often no-shows.
I bought a Friedrich's air conditioner that proved so defective and involved so much of my time wasted on waiting for often no-shows to fix it that I purchased another very expensive air conditioner. The first one was installed and had to be uninstalled because it was defective and would not work. The second one worked well for a week or so and then began...
Read full review of PC Richard & Sonnever ever buy a ge product! especially at p c richard & son!
Never ever buy a GE product! Especially at P C RICHARD & SON! The worst experience you could ever imagine! First, GE Products have a history of at least past 3 years of extremely poor quality control. Over a 96% premature failure rate! Suggest buying all other brand appliances at Sears in Paramus, New Jersey, NY!! they have a small awesome appliance...
Read full review of PC Richard & Sondo not buy from p c richard & son. they are horrible to deal with.
They do not care! Buyer beware! A word of caution, do not buy from P C Richard & Son. They are horrible to deal with. I purchased a Whirlpool Washer (still under warranty) that takes 90 minutes plus to do a medium load. They tell me this is normal. Their manager at their Params store told me it should take 50 minutes and that his boss (manager), ** would...
Read full review of PC Richard & Son and 1 commentGE took the unit to their facility but did not correct the problem.
I purchased a GE Monogram ice machine. It required repairs on two occasions for the same issue. GE took the unit to their facility but did not correct the problem. The third time I made a request for repair, P C Richard & Son determined that the machine could not be repaired (defective product). They issued me a store credit for the purchase price of...
Read full review of PC Richard & Son and 1 commentThat statement is not true. I have pictures of it to prove it.
My washing machine broke like 2 months ago. The technician said the wires were destroyed and that voided the warranty. That statement is not true. I have pictures of it to prove it. This thing has been going on too long and they just can't fix it. I called the store manager and he can't help me. I called the service department. They did not call back.
Read full review of PC Richard & Sonthings wear out. pc richard & son service sucks.
I bought my Fisher Paykel washing machine from them a few years ago. I bought the extended repair agreement from them thinking I would get good service. Wrong! Numerous times, this machine has needed repair and not once have they ever come and been able to fix it. They always come and tell me they have to order a part and then when it comes in, call me to...
Read full review of PC Richard & Sondefective/dangerous merchandise
I purchased an air conditioner from PC Richard in May 2012. This was purchased as medically necessary due to COPD/Asthmatic Bronchitis. I woke up this morning to find the AC off, my circuit tripped, and the plug melted and burned. I called the store and was informed in a very rude and hostile manner that PC Richard NO LONGER backs up the products they sell. I guess that kills their ad campaigns. I will NEVER buy anything from them again.I have been a loyal customer for almost 20 years because I was able to trust them.I will now buy where ever the prices are lower. This AC was almost $500.00 ; not even 4 months use.Flags should have gone up when they tried to sell me insurance for a period that is already covered by the manufacturer ! Buyer beware of their new policy "self preservation even if it means screwing the customer". I smell a bankruptcy in the near future.They no longer have what separated them from the sharks.
The complaint has been investigated and resolved to the customer’s satisfaction.
defective ac
I purchases an air conditioner in May from PC Richard at Coop City.I suffer from COPD and Asthmatic bronchitis so their is a medical need for this equipment. I woke up this morning to find the the AC off with a burned and melted plug. The photo shows I almost had a fire;this product was defective.I called the store and was informed in a rude manner that PC Richard no longer backs up their merchandise.I was told to refer the matter to the manufacturer.So I am stuck without an AC, a medical necessity because of PC Richard.I had to charge that AC on my credit card to maintain my health and they stuck me. I will NEVER buy anything from this company again.I was a loyal customer for over 20 years because of their policy of backing up the products they sell.
They now even try to sell you insurance for the periods already covered by the manufacturer. I guess when the going gets tough, the tough really do get going ...right into the pool with the other sharks.I will now get all my appliances at elsewhere.Since they no longer back up what they sell, I might as well pay less elsewhere.
The complaint has been investigated and resolved to the customer’s satisfaction.
if I want to pay list price I can buy online - and get free shipping..
I went into the Parmus NJ store to purchase a TV . Salesman was very rude and inflexible with price and negotiation. Don't they understand if you come into the store it's to negotiate - if I want to pay list price I can buy online - and get free shipping.. After a heated exchange with THE salesman - we left the store, and went to Electronics Expo next...
Read full review of PC Richard & Son and 1 commentPC Richard & Son Reviews 0
About PC Richard & Son
Today, PC Richard & Son operates over 60 stores throughout the Northeastern United States, as well as a robust online store at pcrichards.com. The company offers a wide range of products, including televisions, home theater systems, computers, tablets, smartphones, appliances, and more. Customers can shop for products from top brands like Samsung, LG, Sony, Apple, and many others.
One of the things that sets PC Richard & Son apart from other retailers is their commitment to customer service. The company has a team of knowledgeable and friendly sales associates who are always available to help customers find the right products for their needs. Additionally, PC Richard & Son offers a range of services to make shopping easier, including free delivery and installation, financing options, and a price match guarantee.
Overall, PC Richard & Son is a trusted and reliable retailer that has been serving customers for over a century. With a wide selection of products, competitive prices, and exceptional customer service, it's no wonder why so many people choose to shop at PC Richard & Son.
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PC Richard & Son Contacts
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PC Richard & Son phone numbers+1 (800) 696-2000+1 (800) 696-2000Click up if you have successfully reached PC Richard & Son by calling +1 (800) 696-2000 phone number 0 0 users reported that they have successfully reached PC Richard & Son by calling +1 (800) 696-2000 phone number Click down if you have unsuccessfully reached PC Richard & Son by calling +1 (800) 696-2000 phone number 0 0 users reported that they have UNsuccessfully reached PC Richard & Son by calling +1 (800) 696-2000 phone numberCustomer Service+1 (877) 727-1909+1 (877) 727-1909Click up if you have successfully reached PC Richard & Son by calling +1 (877) 727-1909 phone number 0 0 users reported that they have successfully reached PC Richard & Son by calling +1 (877) 727-1909 phone number Click down if you have unsuccessfully reached PC Richard & Son by calling +1 (877) 727-1909 phone number 0 0 users reported that they have UNsuccessfully reached PC Richard & Son by calling +1 (877) 727-1909 phone numberCustomer Service+1 (631) 773-4900+1 (631) 773-4900Click up if you have successfully reached PC Richard & Son by calling +1 (631) 773-4900 phone number 0 0 users reported that they have successfully reached PC Richard & Son by calling +1 (631) 773-4900 phone number Click down if you have unsuccessfully reached PC Richard & Son by calling +1 (631) 773-4900 phone number 0 0 users reported that they have UNsuccessfully reached PC Richard & Son by calling +1 (631) 773-4900 phone numberHead Office+1 (631) 843-4354+1 (631) 843-4354Click up if you have successfully reached PC Richard & Son by calling +1 (631) 843-4354 phone number 0 0 users reported that they have successfully reached PC Richard & Son by calling +1 (631) 843-4354 phone number Click down if you have unsuccessfully reached PC Richard & Son by calling +1 (631) 843-4354 phone number 0 0 users reported that they have UNsuccessfully reached PC Richard & Son by calling +1 (631) 843-4354 phone number+1 (631) 843-4544+1 (631) 843-4544Click up if you have successfully reached PC Richard & Son by calling +1 (631) 843-4544 phone number 0 0 users reported that they have successfully reached PC Richard & Son by calling +1 (631) 843-4544 phone number Click down if you have unsuccessfully reached PC Richard & Son by calling +1 (631) 843-4544 phone number 0 0 users reported that they have UNsuccessfully reached PC Richard & Son by calling +1 (631) 843-4544 phone numberMarketing Manager+1 (631) 843-4592+1 (631) 843-4592Click up if you have successfully reached PC Richard & Son by calling +1 (631) 843-4592 phone number 0 0 users reported that they have successfully reached PC Richard & Son by calling +1 (631) 843-4592 phone number Click down if you have unsuccessfully reached PC Richard & Son by calling +1 (631) 843-4592 phone number 0 0 users reported that they have UNsuccessfully reached PC Richard & Son by calling +1 (631) 843-4592 phone numberMarketing Manager+1 (631) 773-4902+1 (631) 773-4902Click up if you have successfully reached PC Richard & Son by calling +1 (631) 773-4902 phone number 0 0 users reported that they have successfully reached PC Richard & Son by calling +1 (631) 773-4902 phone number Click down if you have unsuccessfully reached PC Richard & Son by calling +1 (631) 773-4902 phone number 0 0 users reported that they have UNsuccessfully reached PC Richard & Son by calling +1 (631) 773-4902 phone numberMarketing Manager+1 (347) 528-7588+1 (347) 528-7588Click up if you have successfully reached PC Richard & Son by calling +1 (347) 528-7588 phone number 0 0 users reported that they have successfully reached PC Richard & Son by calling +1 (347) 528-7588 phone number Click down if you have unsuccessfully reached PC Richard & Son by calling +1 (347) 528-7588 phone number 0 0 users reported that they have UNsuccessfully reached PC Richard & Son by calling +1 (347) 528-7588 phone numberAssistant Manager+1 (631) 843-4509+1 (631) 843-4509Click up if you have successfully reached PC Richard & Son by calling +1 (631) 843-4509 phone number 0 0 users reported that they have successfully reached PC Richard & Son by calling +1 (631) 843-4509 phone number Click down if you have unsuccessfully reached PC Richard & Son by calling +1 (631) 843-4509 phone number 0 0 users reported that they have UNsuccessfully reached PC Richard & Son by calling +1 (631) 843-4509 phone numberMarketing Manager+1 (800) 377-3700+1 (800) 377-3700Click up if you have successfully reached PC Richard & Son by calling +1 (800) 377-3700 phone number 0 0 users reported that they have successfully reached PC Richard & Son by calling +1 (800) 377-3700 phone number Click down if you have unsuccessfully reached PC Richard & Son by calling +1 (800) 377-3700 phone number 0 0 users reported that they have UNsuccessfully reached PC Richard & Son by calling +1 (800) 377-3700 phone number
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PC Richard & Son emailssupport@pcrichard.com100%Confidence score: 100%SupportKEVIN.REID@pcrichard.com100%Confidence score: 100%Supportsupport@pcrichard.zendesk.com100%Confidence score: 100%Support
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PC Richard & Son address150 Price Parkway, Farmingdale, New York, 11735, United States
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Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 05, 2024 - View all PC Richard & Son contacts
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Looks like an undervolt condition, you might want to have someone (an electrician would be good) check if you have low voltage on one of the two legs in the house (this does not look like a 220 circuit, but your photo is blurry)
The utility should be able to help if the voltage is low, but if you are running below 110 volts or so, then you will be heating up more than the design and melt the pulg or wire before you trip the breaker. Also, if you have the wrong size breaker on the circuit, well then you are really asking for a problem.
Voltage - It's whre you start. And if the lights dim and you must run the a/c shut everything else off that you can.
manufacturer issue