PC Richard & Son’s earns a 3.8-star rating from 685 reviews, showing that the majority of appliance and electronics shoppers are satisfied with their purchases.
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No call was received. When my product didn't show up, Bad impression all around. Don't shop here
AWFUL!!! I am absolutely furious at the "customer service" I have received. I ordered a $2500 stove and $600 microwave on February 18th. I was supposed to receive my order on February . No call was received. When my product didn't show up, I called and was told it had been pushed back a week, I ended up receiving the microwave on the March (3 weeks later...
Read full review of PC Richard & Sonmanager is rude. was a disaster from the the delivery on. the worst service ever!!!...
I will never grace the doors of that establishment ever again and will advise everyone I know to never do business with them. Bought a Stove and Refrig and both were defective immediately after delivery. The refrig was also dented. the refrig almost burned my house down with the ice machine motor burnt up. The oven door jammed shut and could not get the...
Read full review of PC Richard & Soni have lost work time and missed meetings over. this I will be taking my business elsewhere!!! this.
Bought A Whirlpool Washer Front Load With A Extended Warranty And After 7 Trips To My House They Still Can't Seem To Fix It. The Service Company In Which They Use Don't Have A Clue How To Fix It And They Keep Ordering Parts For It And Then They Dont Install Them They Put Them In Their Truck And Take Them With Them. What A Scam!!! I Called P C Ricard & Son...
Read full review of PC Richard & Soni will do all I can to get this taken all the way to company president.
I purchase the front loaders. i will not purchase nothing again.The represented their product.I'm asking question now about what can i do legally.the machines are mildew and not heating properly .No answer from the customer service..I'm going into the office/store to talk to management. I will do all I can to get this taken all the way to company...
Read full review of PC Richard & SonI called p c richard & son who refuses to accept a return after 30 days with the original box.
I had a good experience in the beginning the problem came after the sale when an issue arose. I bought a Fridge, Stove, Washer and Dryer for a rental property that I was rehabbing. I finished the unit about a month later and plugged in the brand new fridge and it didn't work. I understand these things happen. I called in to get a service tech out and one...
Read full review of PC Richard & Son and 2 commentsi will never shop at paramus p c richard & son again.
You were reading a complaint about P C Richard & Son Filing a new complaint about I called P C Richard & Son in paramus and requested a price for a television. I was quoted 1, 000.00. After work I spoke with the sales manager James and he informed the following. “The salesman is not here and I WILL not sell you the TV at that price” I explained that I wa...
Read full review of PC Richard & Sonit was nearly 2 weeks to get another one after it quitand. if we had not been proactive about getting it taken care of.
I purchased a samsung plasma tv 6 months later it quit and was repaired by samsung. Six months later it did the same thing. The warranty company and p c richard & son said i was lying and then gave me a run around about my tv. It took 1 week of calling every day an 3 hours of sitting in the store and refusing to leave without a tv and telling them that we...
Read full review of PC Richard & Soni will never shop p c richard & son again, and i'm hearing that from more and more people.
I bought a dishwasher planning to install this weekend. They said they couldn't get it until Tuesday;. Went to pick it up Wednesday, they said it wouldn't be there til Friday;. Got a call Friday letting me know that once again, it won't be there til Tuesday|. I'm remodeling my kitchen and have ordered appliances from Home Depot and Best Buy and have never...
Read full review of PC Richard & SonHorrible experience.. Never, ever want to deal with this company again.
You can say sorry all you want. You can admit you sold a poor product. But stringing a customer out for weeks without a TV and no solution is a JOKE! Stay away from P C Richard & Son they are a nightmare to deal with. Sold me $2400 piece of junk TV that has gone up in smoke 4 times. Have strung me out for weeks with no resolution. No returned calls. Given...
Read full review of PC Richard & Songo to home depot or another retsiler who will deliver free wiyh out a nonsensical rebate card,
We received a rebate Visa card from P C Richard & Son for delivery cost. The value dropped every month prior to expiration due to some bs maintenance fee;. No other merchant pulls that bs?. P C Richard & Son store manager's James attitude was ok bad". Next time read the small print'. The sales people only tell you about the rebate, not the loss of value...
Read full review of PC Richard & Sonlie #1 p c richard & son), at an already cheaper price (lie#2 p c richard & son), and they didn't charge any other fees,
I went to P C Richard & Son to buy a washer/dryer weekend -- free holiday on energy efficient appliances. Ended up purchasing an LG set and was told it was the newest and highest rated on the market. I negotiated the price, and they ended up coming down off of the listed price about $30. However, they kept telling me that it was even lower because they...
Read full review of PC Richard & Sontheir customer service and sales people really need to realize that without customers.
8/24/12 customer service and the sales employee saw me walk in they were all standing around talking to each other but no one approached and asked if i could be helped. I walked to the appliance and the tv section thinking they might notice me if they thought I was going to buy an appliance or a tv set. still no one approached me. 15min later a sales man...
Read full review of PC Richard & Sonnever buy anything at p c richard & son. their extended warranty is worth nothing.
I bought a Bosch gas dryer from P C Richard & Son, with an additional 5 years warranty. The dryer broke after being in use for two months. I had a technician from Bosch, and from P C Richard & Son come and examine the dryer. They said it is not reparable. I contacted P C Richard & Son, and asked for either a full refund, or exchange. The store offered me a...
Read full review of PC Richard & Son and 2 commentsthey will go the same route as circuit city, out of business!
I called the store on Wednesday night and inquired if they would sell me a Sony TV for the same price offered by Sears. After 20 minutes on the phone (the associate had to discuss it with his manager), I was told they would match the Sear's price. The next morning, I went to the store to pick up my TV and was told I couldn't buy it for the price we agreed...
Read full review of PC Richard & Sondo you not care about word-of-mouth or customer satisfaction? apparently not.
P C Richard & Son: A customer should be able to walk into a store to buy a $500+ appliance and have knowledgeable and helpful salespeople to assist and then get competent delivery and follow-through on promises your managers make. Why do you seem to go out of your way to make buying a refrigerator or other appliance a difficult and unpleasant experience...
Read full review of PC Richard & Sonof course the delivery guys had done it the wrong way.
After they guys left and I had taken all the styrofoam and tape out of the new refrigerator and put my food in it, I read the instruction manual. It clearly warned not to move it by putting the dolly under the side-it should go under the back only. Of course the delivery guys had done it the wrong way and I can only hope that my refrigerator wasn't damaged...
Read full review of PC Richard & Soni saw that it had several small dents on the top right side,
Well, the refrigerator was delivered late, at a few minutes after 2:00 pm. I was actually okay with that--I would have preferred it to be earlier in the day but fifteen or twenty minutes late is no big deal with me, I've had people show up many hours late or not show up at all. Besides, I'm sure delivering appliances is hard work and not the most pleasant...
Read full review of PC Richard & Sonevery time:. I spoke to a supervisor this morning & he was very uncooperative & offered no alternatives for resolving our problem'.
Their sales people may be fine but if you need service, it's exactly the opposite. You are at their mercy & they stink. Today is the 3rd service call on the same appliance, a refrigerator?. They refuse to give you a time frame ahead of time, so you have to leave the entire day open|. Of course their time is more important than yours, every time:. I spoke to...
Read full review of PC Richard & Sonmanagers are rude, sales associates are rude!. I will never purchase another item from this company again,.
Worst experience ever. Sharp 60''LED went bad 2 months after ownership. No big deal, as it is just electronics. P C Richard & Son finally allowed me to exchange it for another. Delivery was supposed to be today, between 11:15 and 3:15. It is now, 5:50 and still no delivery?. Managers are rude, sales associates are rude!. I will NEVER purchase another item...
Read full review of PC Richard & Sonmanagers are rude, sales associates are rude,. I will never purchase another item from this company again.
Worst experience ever. Sharp 60''LED went bad 2 months after ownership. No big deal, as it is just electronics. PC Richard finally allowed me to exchange it for another. Delivery was supposed to be today, between 11:15 and 3:15. It is now, 5:50 and still no delivery?. Managers are rude, sales associates are rude, . I will NEVER purchase another item from...
Read full review of PC Richard & Son and 1 commentPC Richard & Son Reviews 0
About PC Richard & Son
Today, PC Richard & Son operates over 60 stores throughout the Northeastern United States, as well as a robust online store at pcrichards.com. The company offers a wide range of products, including televisions, home theater systems, computers, tablets, smartphones, appliances, and more. Customers can shop for products from top brands like Samsung, LG, Sony, Apple, and many others.
One of the things that sets PC Richard & Son apart from other retailers is their commitment to customer service. The company has a team of knowledgeable and friendly sales associates who are always available to help customers find the right products for their needs. Additionally, PC Richard & Son offers a range of services to make shopping easier, including free delivery and installation, financing options, and a price match guarantee.
Overall, PC Richard & Son is a trusted and reliable retailer that has been serving customers for over a century. With a wide selection of products, competitive prices, and exceptional customer service, it's no wonder why so many people choose to shop at PC Richard & Son.
Here is a comprehensive guide on how to file a complaint against PC Richard & Son on ComplaintsBoard.com:
1. Log in or Create an Account:
- If you already have an account on ComplaintsBoard.com, log in using your credentials. If not, create a new account on the website.
2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.
3. Writing the Title:
- Summarize the main issue with PC Richard & Son in the 'Complaint Title' section.
4. Detailing the Experience:
- Provide detailed information about your experience with the company.
- Mention key areas of concern in your complaint.
- Include relevant information about any transactions you had with the company.
- Describe the nature of the issue clearly.
- Explain any steps you have taken to resolve the problem and the response from the company.
- Share the personal impact of the issue on you.
5. Attaching Supporting Documents:
- Attach any additional supporting documents that can strengthen your complaint. Avoid including sensitive personal data.
6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses incurred.
- Use the 'Desired Outcome' field to specify the resolution you are seeking from PC Richard & Son.
7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.
8. Submission Process:
- Click the 'Submit' button to submit your complaint.
9. Post-Submission Actions:
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Ensure each step is clearly defined to guide you effectively through the process of filing a complaint against PC Richard & Son on ComplaintsBoard.com.
Overview of PC Richard & Son complaint handling
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PC Richard & Son Contacts
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PC Richard & Son phone numbers+1 (800) 696-2000+1 (800) 696-2000Click up if you have successfully reached PC Richard & Son by calling +1 (800) 696-2000 phone number 0 0 users reported that they have successfully reached PC Richard & Son by calling +1 (800) 696-2000 phone number Click down if you have unsuccessfully reached PC Richard & Son by calling +1 (800) 696-2000 phone number 0 0 users reported that they have UNsuccessfully reached PC Richard & Son by calling +1 (800) 696-2000 phone numberCustomer Service+1 (877) 727-1909+1 (877) 727-1909Click up if you have successfully reached PC Richard & Son by calling +1 (877) 727-1909 phone number 0 0 users reported that they have successfully reached PC Richard & Son by calling +1 (877) 727-1909 phone number Click down if you have unsuccessfully reached PC Richard & Son by calling +1 (877) 727-1909 phone number 0 0 users reported that they have UNsuccessfully reached PC Richard & Son by calling +1 (877) 727-1909 phone numberCustomer Service+1 (631) 773-4900+1 (631) 773-4900Click up if you have successfully reached PC Richard & Son by calling +1 (631) 773-4900 phone number 0 0 users reported that they have successfully reached PC Richard & Son by calling +1 (631) 773-4900 phone number Click down if you have unsuccessfully reached PC Richard & Son by calling +1 (631) 773-4900 phone number 0 0 users reported that they have UNsuccessfully reached PC Richard & Son by calling +1 (631) 773-4900 phone numberHead Office+1 (631) 843-4354+1 (631) 843-4354Click up if you have successfully reached PC Richard & Son by calling +1 (631) 843-4354 phone number 0 0 users reported that they have successfully reached PC Richard & Son by calling +1 (631) 843-4354 phone number Click down if you have unsuccessfully reached PC Richard & Son by calling +1 (631) 843-4354 phone number 0 0 users reported that they have UNsuccessfully reached PC Richard & Son by calling +1 (631) 843-4354 phone number+1 (631) 843-4544+1 (631) 843-4544Click up if you have successfully reached PC Richard & Son by calling +1 (631) 843-4544 phone number 0 0 users reported that they have successfully reached PC Richard & Son by calling +1 (631) 843-4544 phone number Click down if you have unsuccessfully reached PC Richard & Son by calling +1 (631) 843-4544 phone number 0 0 users reported that they have UNsuccessfully reached PC Richard & Son by calling +1 (631) 843-4544 phone numberMarketing Manager+1 (631) 843-4592+1 (631) 843-4592Click up if you have successfully reached PC Richard & Son by calling +1 (631) 843-4592 phone number 0 0 users reported that they have successfully reached PC Richard & Son by calling +1 (631) 843-4592 phone number Click down if you have unsuccessfully reached PC Richard & Son by calling +1 (631) 843-4592 phone number 0 0 users reported that they have UNsuccessfully reached PC Richard & Son by calling +1 (631) 843-4592 phone numberMarketing Manager+1 (631) 773-4902+1 (631) 773-4902Click up if you have successfully reached PC Richard & Son by calling +1 (631) 773-4902 phone number 0 0 users reported that they have successfully reached PC Richard & Son by calling +1 (631) 773-4902 phone number Click down if you have unsuccessfully reached PC Richard & Son by calling +1 (631) 773-4902 phone number 0 0 users reported that they have UNsuccessfully reached PC Richard & Son by calling +1 (631) 773-4902 phone numberMarketing Manager+1 (347) 528-7588+1 (347) 528-7588Click up if you have successfully reached PC Richard & Son by calling +1 (347) 528-7588 phone number 0 0 users reported that they have successfully reached PC Richard & Son by calling +1 (347) 528-7588 phone number Click down if you have unsuccessfully reached PC Richard & Son by calling +1 (347) 528-7588 phone number 0 0 users reported that they have UNsuccessfully reached PC Richard & Son by calling +1 (347) 528-7588 phone numberAssistant Manager+1 (631) 843-4509+1 (631) 843-4509Click up if you have successfully reached PC Richard & Son by calling +1 (631) 843-4509 phone number 0 0 users reported that they have successfully reached PC Richard & Son by calling +1 (631) 843-4509 phone number Click down if you have unsuccessfully reached PC Richard & Son by calling +1 (631) 843-4509 phone number 0 0 users reported that they have UNsuccessfully reached PC Richard & Son by calling +1 (631) 843-4509 phone numberMarketing Manager+1 (800) 377-3700+1 (800) 377-3700Click up if you have successfully reached PC Richard & Son by calling +1 (800) 377-3700 phone number 0 0 users reported that they have successfully reached PC Richard & Son by calling +1 (800) 377-3700 phone number Click down if you have unsuccessfully reached PC Richard & Son by calling +1 (800) 377-3700 phone number 0 0 users reported that they have UNsuccessfully reached PC Richard & Son by calling +1 (800) 377-3700 phone number
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PC Richard & Son emailssupport@pcrichard.com100%Confidence score: 100%SupportKEVIN.REID@pcrichard.com100%Confidence score: 100%Supportsupport@pcrichard.zendesk.com100%Confidence score: 100%Support
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PC Richard & Son address150 Price Parkway, Farmingdale, New York, 11735, United States
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PC Richard & Son social media
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Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 05, 2024 - View all PC Richard & Son contacts
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