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PC Richard & Son
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www.pcrichard.com

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3.8 14 Reviews 671 Complaints
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PC Richard & Son Complaints 671

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J
8:00 pm EST
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I used to work for P C Richard & Son in Paramus for 3 months. I have 30 years in the AV industry, my last job as GM of a $15 million a year company. you need to read this so that you do not pay for over-priced HDMI cables. P C Richard & Son in Paramus pays 15 dollars for a $100 HDMI cable...CNET News Crave Why all HDMI cables are the same Expensive HDMI...

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11:10 am EST
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I used to work for P C Richard & Son in Paramus for 3 months. I have 37 years in the AV industry, my last job as GM of a $15 million a year company. you need to read this so that you do not pay for over-priced HDMI cables. P C Richard & Son in Paramus pays 15 dollars for a $100 HDMI cable...CNET News Crave Why all HDMI cables are the same Expensive HDMI...

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12:41 am EST
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I paid out a lot of money for a 55 inch TV with an extended warranty.Called to get it repaired and they pass me from one area to another to another. Then a part is on order for an undetermined amount of time?. What does undetermined amount of time mean? My TV never gets fixed". This is the first time we purchased from P C Richard & Son in Paramus and thi...

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12:56 pm EST
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I purchased a 55 inch lcd television 2 months later it broke.They tell me they need to order a part and tell me the part is on backorder and I have to wait 2 months??!!! That is the most absurd thing I have ever heard and I will never purchase anything from them again.. I am warning any consumer they are horrible! And they are not very customer friendly at...

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1:03 am EST
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I purchased a 55 inch lcd television 2 months later it broke.They tell me they need to order a part and tell me the part is on backorder and I have to wait 2 months??!!! That is the most absurd thing I have ever heard and I will never purchase anything from them again.. I am warning any consumer they are horrible! And they are not very customer friendly at...

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12:56 am EST
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I bought Whirlpool HE washer.clothes not clean. not saving much $$ because i have to wash my clothes several times. Let them know we are not happy and they say call this #. Yeah good idea ! WAIT another month for someone to come out. OH i forgot to mention they did not hook up the cold water. *** check hot and cold *** THOUGHT THAT WAS PRETTY BASIC DIDN'T...

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1:42 am EST
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They attempted to deliver on Saturday, June 2nd in which the delivery guy cut the electrical cord when removing from packaging and took back to P C Richard & Son. Next Delivery was on Monday, June 4th in which refrigerator was delivered without any problems. 24 hrs later, there was water on the floor and the ice in freezer was completely gone. Everything...

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12:44 am EST
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i purchased a top loading HE machine with an agitator at the bottom from P C Richard & Son I was told by Ola it was the best of both worlds . A regular machine or a HE machine. i can't use bleach w/the low water . i have diluted it, tried other disinfectants, the machine smells. i am extra rinsing all my stuff. How is that saving water?. i have tried to...

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9:09 pm EST
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I purchased a 60" Sharp TV just before the superbowl this year and just this past week the tv has been getting dark shadows and progressively getting worse. I contacted Sharp directly and they were friendly and gave me a return authorization number from P C Richard & Son . I was told to contact P C Richard & Son before returning the item. I did and that'...

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3:52 pm EST
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I purchased a tv in Novemer 2012 from P C Richard & Son in Paramus. Tv has a crack in the screen two months after purchase. I was told if I purchased a $350 warranty it would cover.everything. Supposively I could pour water on the tv snd it would still be covered. Called warranty company they said the cracked screen is my problem and sorry about my luck...

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1:03 am EST
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I purchased a tv in Noverber 2012 from P C Richard & Son in Paramus.Tv has a crack in the screen two months after purchase. I was told if I purchased a $350 warranty it would cover.everything. Supposively I could pour water om the tv snd it would still be covered. Called warranty company they said the cracked screen is my problem and sorry about my luck...

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11:48 am EST
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Got a tablet back in December.The salesman Ari explaind to me if I got the warranty if"anything" were to happen to it, it would be replaced. Today I was told something different and that I could have my money back for the warranty. They refuse to replace the tablet, the same saleman Ari that sold it to me!!! Is there anyone who complained here ever gotten...

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2:32 am EST
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I had purchased an LG refrigerator and when the driver noticed the space for the fridge seemed smaller the the refrigerator and didn't even bring it in the house, told me to go to P C Richard & Son and tell them, first they tried to sell me another refrigerator, then called me up and told me they were going to redeliver the 1st one I had ordered, I checked...

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3:12 am EST
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Very poor customer service after the sale. They require full payment up front on purchases. Install was a nightmare with multiple reschedules required and damage to my kitchen cabinet. I now have to stain, cut and install trim to cover the damage. Their installer bad mouths the company. I purchased 2 items: an Electrolux wall oven which remains in my home...

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12:24 am EST
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I purchased a microwave from P C Richard & Son in Paramus, Nov 2011 it stopped working July 2012. The manufacturer told me to take the unit back to the store. The store had no more units left the microwave was original $189 so they say, I paid $206. I wanted an even exchange the manager James was very rude I end up paying an extra $38 for a microwave I...

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12:51 am EST
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The sales people in P C Richard & Son in Paramus are completely racist. I went there with my son and husband with the intention of buying a char-broil/gas grill and a Nikon Digital camera with a 18-105 mm Zoom lens. No one approach us to ask if we needed assistance, I figured because we are black. As I was looking at the cameras I notice every white or...

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3:17 am EST
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P C Richard & Son has poor customer service when you are purchasing. The problem lies when there is an actual problem with one of their products. Then the customer service is lacking, to say the least. After spending around $2500 on a refrigerator, 4 months later it was completely dead. P C Richard & Son simply said contact LG, which I understand they...

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1:36 am EST
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I did not get rebate store clerk gave wrong rebate form before I but my refrigerator and stove i tool the sale person I dont like rebats they all ways try not to give you your rebate I was toll I would have any prolem guest what is it wroth losing a customer over a rebate let the sale person Ari know the stove and refrigerator were for my fathers apartment...

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7:33 pm EST
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P C Richard & Son representatives calling for me to renew my sevice plan and the whole time you hear a guy in the back ground carrying on loud unprofessionally about getting the bonus off of me, do they think a customer really wants to hear that or wants to renew a service plan with a company that is treating them as their money and not as a customer!!!...

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12:44 am EST
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We bought an LG refrigerator 14 months ago. November 21, 2012, the refrigerator totally stopped working. A repairman came on Saturday, November 24, 2012 told us that the coils were burned out and the compressor was leaking. The repairman told us that he would order parts and would be back to fix it on Tuesday, November 27, 2012. The parts did not come and I...

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About PC Richard & Son

Screenshot PC Richard & Son
PC Richard & Son is a well-known and reputable electronics and appliance retailer that has been in business for over 110 years. The company was founded in 1909 by Peter Christian Richard, who started out selling phonographs and gramophones out of his Brooklyn home. Over the years, the company has grown and expanded to become one of the largest and most respected retailers of electronics and appliances in the United States.

Today, PC Richard & Son operates over 60 stores throughout the Northeastern United States, as well as a robust online store at pcrichards.com. The company offers a wide range of products, including televisions, home theater systems, computers, tablets, smartphones, appliances, and more. Customers can shop for products from top brands like Samsung, LG, Sony, Apple, and many others.

One of the things that sets PC Richard & Son apart from other retailers is their commitment to customer service. The company has a team of knowledgeable and friendly sales associates who are always available to help customers find the right products for their needs. Additionally, PC Richard & Son offers a range of services to make shopping easier, including free delivery and installation, financing options, and a price match guarantee.

Overall, PC Richard & Son is a trusted and reliable retailer that has been serving customers for over a century. With a wide selection of products, competitive prices, and exceptional customer service, it's no wonder why so many people choose to shop at PC Richard & Son.
How to file a complaint about PC Richard & Son?

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2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue with PC Richard & Son in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with the company.
- Mention key areas of concern in your complaint.
- Include relevant information about any transactions you had with the company.
- Describe the nature of the issue clearly.
- Explain any steps you have taken to resolve the problem and the response from the company.
- Share the personal impact of the issue on you.

5. Attaching Supporting Documents:
- Attach any additional supporting documents that can strengthen your complaint. Avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses incurred.
- Use the 'Desired Outcome' field to specify the resolution you are seeking from PC Richard & Son.

7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission Process:
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9. Post-Submission Actions:
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Ensure each step is clearly defined to guide you effectively through the process of filing a complaint against PC Richard & Son on ComplaintsBoard.com.

Overview of PC Richard & Son complaint handling

PC Richard & Son reviews first appeared on Complaints Board on Oct 30, 2007. The latest review Homeless lottering in front of store # 31 was posted on Oct 19, 2024. The latest complaint Tech service scheduling was resolved on Mar 12, 2024. PC Richard & Son has an average consumer rating of 4 stars from 685 reviews. PC Richard & Son has resolved 484 complaints.
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  1. PC Richard & Son Contacts

  2. PC Richard & Son phone numbers
    +1 (800) 696-2000
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    Customer Service
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    Customer Service
    +1 (631) 773-4900
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    Head Office
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    Marketing Manager
    +1 (631) 843-4592
    +1 (631) 843-4592
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    Marketing Manager
    +1 (631) 773-4902
    +1 (631) 773-4902
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    Marketing Manager
    +1 (347) 528-7588
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    Assistant Manager
    +1 (631) 843-4509
    +1 (631) 843-4509
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    Marketing Manager
    +1 (800) 377-3700
    +1 (800) 377-3700
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    More phone numbers
  3. PC Richard & Son emails
  4. PC Richard & Son address
    150 Price Parkway, Farmingdale, New York, 11735, United States
  5. PC Richard & Son social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 05, 2024
  7. View all PC Richard & Son contacts
PC Richard & Son Category
PC Richard & Son is ranked 24 among 369 companies in the Appliances category

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