PC Richard & Son’s earns a 3.8-star rating from 685 reviews, showing that the majority of appliance and electronics shoppers are satisfied with their purchases.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
some kind of scam where they are running a credit check instantly on people and trying to get them signed up for a p. c. richard & son credit accou
There was one strange thing in this transaction: they seemed to have my name and address in their computer and insisted I had a P.C. Richard & Son credit account. I was 99.9% sure that I had never bought anything at P.C. Richard & Son so I didn't understand that and said he must be mistaken. I charged the refrigerator to my Visa card as I had planned, which...
Read full review of PC Richard & Son and 3 commentscharlie suggested the normal stuff; use stainless steel cleaner [duh] but the cleaners did nothing..
I Bought a $2000 Samsung refrigerator from P C Richard & Son in paramus and within 6 weeks water was staining the refrigerator. Their answer was, it is cosmetic so there is nothing we can do. I said I have three other stainless appliances, unfortunately also bought at PC Richards, and none of them have stained. No response. Charlie suggested the normal...
Read full review of PC Richard & Son and 1 commentif there were other dents and I then asked him for $100 credit because the dents are so bad and show but he said no,
P.C. Richard & Son Neighborhood: 317 Route 17 South Paramus, NJ 07652 United States of America I immediately stopped the delivery guys and called the store at [protected] and spoke to the manager, Craig Ruppert, who said that he would give me a $75 credit for the damage. While he held the line, I looked at the refrigerator again and more carefully to see...
Read full review of PC Richard & Son and 1 commenthome depot didn't have a good selection so I went across the street to another p. c. richard & son and the salespeople were much more knowledg
I went to P.C. Richard & Son on route 17 south in paramus New Jersey on October 2011 to shop for a refrigerator to replace my old one and get the Energy Star rebate. I had trouble getting the salespeople Joe Botros Jr. 8246 in the kitchen appliance area to help me.Which I bought a tv from him. They weren't busy but they obviously didn't know anything about...
Read full review of PC Richard & Sonif you decline the coverage the salesman ebadur khan 5952 needs to call over a supervisor who makes an second attempt at selling the insurance.
You get a pressured sales pitch for the insurance coverage, then they attempt to add surge protectors and cables not asked for. If you decline the coverage the salesman Ebadur Khan 5952 needs to call over a supervisor who makes an second attempt at selling the insurance. Overall a very poor experience, a purchase of a $2450 television should be painless, walk in, pay, walk out.
Read full review of PC Richard & Son and 1 commentWhen I spoke to the manager, james he said they were just following company policy which gives only 30 days to pay off the tv.
These thieves took a deposit on a Sharp led flatscreen which was on sale and re-sold it out from under me in less than 30 days. Then they told me they could only apply the money towards next year's model at twicr the sale price! I've never seen anything as slimy as this. Be smart and spend your hard-earned money elsewhere. You have been forewarned. When I...
Read full review of PC Richard & Sonthe floor model was scratched when delivered, and I am still waiting for my credit... so long to a 20 year customer
First the delivered only the Washer . Then were supposed to deliver the Dryer and the base for the Washer, which they forgot the first time. Took the washer out on my deck flipped it completley over installed the pedestal, scratched the entire top of the Dryer...and.. when they re installed the washer..it no longer worked. After much back and forth, they...
Read full review of PC Richard & Son and 1 commentI received my ge money statement for pc richards. I was charged a late fee and my interest was sent to 29.99 even when my payment was made on time.
I received my GE Money statement for PC Richards. I was charged a late fee and my interest was sent to 29.99 even when my payment was made on time. I was informed that although it stated on the statement :due by 5pm eastern by due date" that on weekends payments must be made a day before. Now how would you know this when it states the terms on the...
Read full review of PC Richard & Son and 1 commentwon't deal with them again
Buyer beware! P. C. Richard had the lowest price on the summit series weber grill I wanted for my wife's birthday … by $250, nearly 20%. I worried this was too excellent to be right, but went ahead and ordered through their site, where the item was listed 'in stock' … no warnings about low stock, even. The grill was to be delivered in 5 days. Sure enough, 3 days later, I get an email that they "need more details" on my order, so I have to call them. They tell me the stock is "low," they have none in the warehouse, that they're checking showrooms for it, and will call me back, "but it'll be at least an hour." why they waited to until I called to check stock, I can't guess. Turns out, they're out of stock on the grill I needed for my wife's birthday this weekend. Just terrible business. They've really messed me up, too, on this birthday thing … won't deal with them again!
joe botros jr.8246 was extremely rude & obnoxious & never offered any advice of how to solve problem.
We have a less than a 1year old refrigerator which we paid extra for a 10 year warranty on, apparently has a faulty ice maker that suddenly started leaking today & caused major flooding damage in our kitchen all the way down to our basement. We called a PC Richards customer service supervisor who first delayed calling us back until servicemen were off duty...
Read full review of PC Richard & Son and 1 commentdept of labor is gonna be notified very soon and getting the media involve as well;. its more unlawful things going on/.
Pc richards act as if they do a wonderful job taking care of the employees, but yet make saleman work long hrs roughly 55hrs and having 1 day off:.saleman are very tired and burnout from long hrs|.so there for no time with family or time to enjoy your own piece of mind, .Pc richards employees are tax roughly 40ish percent but act as if the government is doing it but they not!.VERY UNLAWFUL!?.Dept of labor is gonna be notified very soon and getting the media involve as well;.its more unlawful things going on/.
Chris Howards
The complaint has been investigated and resolved to the customer’s satisfaction.
P C Richard & Son in Paramus act as if they do a wonderful job taking care of the employees, but yet make saleman work long hrs roughly 60hrs and having 1 day off.saleman are very tired and burnout from long hrs.so there for no time with family or time to enjoy your own piece of mind. P C Richard & Son employees are tax roughly 40ish percent but act as if the government is doing it but they not.VERY UNLAWFUL!.Dept of labor is gonna be notified very soon and getting the media involve as well.its more unlawful things going on.
I remember a saleman showing me his hours for Black Friday last year. I believe everything you said. They made him work 21 hours on Black Friday alone. Isn't that illegal?
Has anyone pursued these people legally?
Has anyone successfully pursued this company to get their money back, or pursued legal action agains this company? I unfortunately did not see these reviews until after I ordered a camera. Immediately on seeing these, I called to cancel my order and the same guy who always answers the phone put me on hold immediately without saying anything. I called back and was put on hold again. Only after the third call did he tell me my camera had already shipped, and couldn't be cancelled.
I asked him why I hadn't received a confirmation email, or a UPS tracking number, and he said that he wasn't in the shipping department, he didn't have access to that.
At any rate, the camera seems to have arrived, although I do not want to open the box because I will be returning it. I fear, after reading other reviews, that if I open the box they will claim that the camera was scratched and try to charge more than just the restocking fee.
I also want to know if there's an avenue for getting them to waive the restocking fee and just get all my money back.
This is just a bait-and-switch scam company
The complaint has been investigated and resolved to the customer’s satisfaction.
I will be filing a complaint with the FBI's Online Criminal Complaint Center. I had the same thing. I gave them two credit cards, like a [censored], because I only had a specific amount on each card. At the end they told me the price was higher due to "shipping insurance" - what the hell ever, I said CANCEL MY ORDER. He got rude and told me my order would be canceled. I woke up the next day to see he had taken $700 from one credit card and $168 from another. I tried to call, just got, call back during normal business hours - which I was calling during. They must have my number blocked because that is all I get when I call from my phone...and to top it of, the account I set up on their site clearly shows I have no orders. So why the hell did they charge my cards? I have started the lengthy process of having my credit card companies get back the funds but shouldn't have to. That's why I am going to the Onlie C3 board on them. Let the FBI handle them!
joe botros jr 8246 told us the first service appointment is 2 weeks. (and who knows how long they will delay for parts or a replacement).
We purchased a washer and dryer almost 3 years ago and paid a significant amount for a 10 year extended warranty on each (almost 40% of the purchase price). The machines were installed (by PC Richard) in my 2nd floor laundry room. This weekend, water started coming through my kitchen ceiling. When we called the service department first thing this morning...
Read full review of PC Richard & Son and 1 commentwould not advise anyone to purchase a large appliance from this company.
I purchased a fridge from pc richard and upon delivery today the driver told me it was damaged and it would have to be returned. I called the store in Paramus and they cant get another until tomorrow!. I took off from work today for this and now I have to *** tomorrow as well?. The manager Craig would not give me a delivery time;. I am really annoyed...
Read full review of PC Richard & Son and 1 commentpc richards doesn't honor service contracts
PC Richards doesn't honor service contracts PC Richards Complaint by Hospice angel You were reading a complaint about PC Richards. Filing a new complaint about PC Richard & Son sold me a service contract for my kitchen appliances. Getting them to show up, takes nothing short of a miracles!. I placed 5 calls to 5 different store managers and, I still...
Read full review of PC Richard & SonI would appreciate a response including reimbursement for my loss.
The refrigerator died. I had my refrigerator for 2 years and it just stopped working. I have an extended warrenty and I called the service number on a Friday and they did not respond until Tuesday. In the interim I had to throw away hundreds of dollars of good food. I sent your company a letter and it has been a month and the company has yet to respond. I...
Read full review of PC Richard & Sonif you are going to shop at pc richard... do not make an &impulse buy&.
Be careful when purchasing from them. My experience was that the sales rep Joe Botros Jr 8246 witheld information about this product, after I specifically asked about the performance of this unit. Then, he claimed that the return/exchange policy was explained to me(Once his boss showed up). Clearly I would have moved more slowly had I known I could not...
Read full review of PC Richard & Son and 1 commentI was told they will not exchange my ipod!!!
I'm so mad I just got back from PC Richards in Levittown, after I was told they will not exchange my Ipod!!! I purchased about 4k worth of electronics over the past 3 weeks at PC Richards and this is how you treat your customers?!!! Included in the purchase was an Ipod touch, I wanted to use this on the dock I purchased from the same store 3 years earlier...
Read full review of PC Richard & Sonextreme poor customer service. purchased an ac. worked once. could not return.
Do not buy from pc richards. Merchandise, open or used not returnable, service done in accordance w/manufacturers warranty, unless you bought pc richards “extended service plan”. Bought an a/c lg l1210er. Worked once, called customer service. We had to wait 1 week for service tech. He tells us to bring back broken unit and get a new one. I called the store...
Read full review of PC Richard & Son and 1 commentthe model was not part on the promotion so no rebate. I have tried to contact pc richards and have not heard from them.
I purchased an air conditioner with the understanding that I would receive a rebate from the manufacturer. After a few weeks from the time I mailed in the paperwork I received a letter from the manufacturer stating the model was not part on the promotion so no rebate. I have tried to contact PC Richards and have not heard from them, they are the ones how...
Read full review of PC Richard & Son and 2 commentsPC Richard & Son Reviews 0
About PC Richard & Son
Today, PC Richard & Son operates over 60 stores throughout the Northeastern United States, as well as a robust online store at pcrichards.com. The company offers a wide range of products, including televisions, home theater systems, computers, tablets, smartphones, appliances, and more. Customers can shop for products from top brands like Samsung, LG, Sony, Apple, and many others.
One of the things that sets PC Richard & Son apart from other retailers is their commitment to customer service. The company has a team of knowledgeable and friendly sales associates who are always available to help customers find the right products for their needs. Additionally, PC Richard & Son offers a range of services to make shopping easier, including free delivery and installation, financing options, and a price match guarantee.
Overall, PC Richard & Son is a trusted and reliable retailer that has been serving customers for over a century. With a wide selection of products, competitive prices, and exceptional customer service, it's no wonder why so many people choose to shop at PC Richard & Son.
Here is a comprehensive guide on how to file a complaint against PC Richard & Son on ComplaintsBoard.com:
1. Log in or Create an Account:
- If you already have an account on ComplaintsBoard.com, log in using your credentials. If not, create a new account on the website.
2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.
3. Writing the Title:
- Summarize the main issue with PC Richard & Son in the 'Complaint Title' section.
4. Detailing the Experience:
- Provide detailed information about your experience with the company.
- Mention key areas of concern in your complaint.
- Include relevant information about any transactions you had with the company.
- Describe the nature of the issue clearly.
- Explain any steps you have taken to resolve the problem and the response from the company.
- Share the personal impact of the issue on you.
5. Attaching Supporting Documents:
- Attach any additional supporting documents that can strengthen your complaint. Avoid including sensitive personal data.
6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses incurred.
- Use the 'Desired Outcome' field to specify the resolution you are seeking from PC Richard & Son.
7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.
8. Submission Process:
- Click the 'Submit' button to submit your complaint.
9. Post-Submission Actions:
- Regularly check for any responses or updates related to your complaint on ComplaintsBoard.com.
Ensure each step is clearly defined to guide you effectively through the process of filing a complaint against PC Richard & Son on ComplaintsBoard.com.
Overview of PC Richard & Son complaint handling
-
PC Richard & Son Contacts
-
PC Richard & Son phone numbers+1 (800) 696-2000+1 (800) 696-2000Click up if you have successfully reached PC Richard & Son by calling +1 (800) 696-2000 phone number 0 0 users reported that they have successfully reached PC Richard & Son by calling +1 (800) 696-2000 phone number Click down if you have unsuccessfully reached PC Richard & Son by calling +1 (800) 696-2000 phone number 0 0 users reported that they have UNsuccessfully reached PC Richard & Son by calling +1 (800) 696-2000 phone numberCustomer Service+1 (877) 727-1909+1 (877) 727-1909Click up if you have successfully reached PC Richard & Son by calling +1 (877) 727-1909 phone number 0 0 users reported that they have successfully reached PC Richard & Son by calling +1 (877) 727-1909 phone number Click down if you have unsuccessfully reached PC Richard & Son by calling +1 (877) 727-1909 phone number 0 0 users reported that they have UNsuccessfully reached PC Richard & Son by calling +1 (877) 727-1909 phone numberCustomer Service+1 (631) 773-4900+1 (631) 773-4900Click up if you have successfully reached PC Richard & Son by calling +1 (631) 773-4900 phone number 0 0 users reported that they have successfully reached PC Richard & Son by calling +1 (631) 773-4900 phone number Click down if you have unsuccessfully reached PC Richard & Son by calling +1 (631) 773-4900 phone number 0 0 users reported that they have UNsuccessfully reached PC Richard & Son by calling +1 (631) 773-4900 phone numberHead Office+1 (631) 843-4354+1 (631) 843-4354Click up if you have successfully reached PC Richard & Son by calling +1 (631) 843-4354 phone number 0 0 users reported that they have successfully reached PC Richard & Son by calling +1 (631) 843-4354 phone number Click down if you have unsuccessfully reached PC Richard & Son by calling +1 (631) 843-4354 phone number 0 0 users reported that they have UNsuccessfully reached PC Richard & Son by calling +1 (631) 843-4354 phone number+1 (631) 843-4544+1 (631) 843-4544Click up if you have successfully reached PC Richard & Son by calling +1 (631) 843-4544 phone number 0 0 users reported that they have successfully reached PC Richard & Son by calling +1 (631) 843-4544 phone number Click down if you have unsuccessfully reached PC Richard & Son by calling +1 (631) 843-4544 phone number 0 0 users reported that they have UNsuccessfully reached PC Richard & Son by calling +1 (631) 843-4544 phone numberMarketing Manager+1 (631) 843-4592+1 (631) 843-4592Click up if you have successfully reached PC Richard & Son by calling +1 (631) 843-4592 phone number 0 0 users reported that they have successfully reached PC Richard & Son by calling +1 (631) 843-4592 phone number Click down if you have unsuccessfully reached PC Richard & Son by calling +1 (631) 843-4592 phone number 0 0 users reported that they have UNsuccessfully reached PC Richard & Son by calling +1 (631) 843-4592 phone numberMarketing Manager+1 (631) 773-4902+1 (631) 773-4902Click up if you have successfully reached PC Richard & Son by calling +1 (631) 773-4902 phone number 0 0 users reported that they have successfully reached PC Richard & Son by calling +1 (631) 773-4902 phone number Click down if you have unsuccessfully reached PC Richard & Son by calling +1 (631) 773-4902 phone number 0 0 users reported that they have UNsuccessfully reached PC Richard & Son by calling +1 (631) 773-4902 phone numberMarketing Manager+1 (347) 528-7588+1 (347) 528-7588Click up if you have successfully reached PC Richard & Son by calling +1 (347) 528-7588 phone number 0 0 users reported that they have successfully reached PC Richard & Son by calling +1 (347) 528-7588 phone number Click down if you have unsuccessfully reached PC Richard & Son by calling +1 (347) 528-7588 phone number 0 0 users reported that they have UNsuccessfully reached PC Richard & Son by calling +1 (347) 528-7588 phone numberAssistant Manager+1 (631) 843-4509+1 (631) 843-4509Click up if you have successfully reached PC Richard & Son by calling +1 (631) 843-4509 phone number 0 0 users reported that they have successfully reached PC Richard & Son by calling +1 (631) 843-4509 phone number Click down if you have unsuccessfully reached PC Richard & Son by calling +1 (631) 843-4509 phone number 0 0 users reported that they have UNsuccessfully reached PC Richard & Son by calling +1 (631) 843-4509 phone numberMarketing Manager+1 (800) 377-3700+1 (800) 377-3700Click up if you have successfully reached PC Richard & Son by calling +1 (800) 377-3700 phone number 0 0 users reported that they have successfully reached PC Richard & Son by calling +1 (800) 377-3700 phone number Click down if you have unsuccessfully reached PC Richard & Son by calling +1 (800) 377-3700 phone number 0 0 users reported that they have UNsuccessfully reached PC Richard & Son by calling +1 (800) 377-3700 phone number
-
PC Richard & Son emailssupport@pcrichard.com100%Confidence score: 100%SupportKEVIN.REID@pcrichard.com100%Confidence score: 100%Supportsupport@pcrichard.zendesk.com100%Confidence score: 100%Support
-
PC Richard & Son address150 Price Parkway, Farmingdale, New York, 11735, United States
-
PC Richard & Son social media
-
Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 05, 2024 - View all PC Richard & Son contacts
Most discussed PC Richard & Son complaints
Washer/DryerRecent comments about PC Richard & Son company
Washer/Dryer
Factory Buys Direct
13 reviews
Marks Electrical
20 reviews
Stein Appliance Service
5 reviews
SharkNinja
71 reviews
LivPure
8 reviews
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
Buyer Beware! P.C. RICHard had the lowest price on the Summit Series Weber Grill I wanted for my wife's birthday … by $250, nearly 20%. I worried this was too excellent to be right, but went ahead and ordered through their site, where the item was listed 'In Stock' … no warnings about LOW stock, even. The grill was to be delivered in 5 days. Sure enough, 3 days later, I get an email that they "need more details" on my order, so I have to call them. They tell me the stock is "low, " they have none in the warehouse, that they're checking showrooms for it, and will call me back, "but it'll be at least an hour." Why they waited to until I called to check stock, I can't guess. Turns out, THEY'RE OUT OF STOCK on the grill I needed for my wife's birthday this weekend. Just terrible business. They've really messed me up, too, on this birthday thing … won't deal with them again!