PC Richard & Son
Reviews and Complaints

First ill tell u... Dont let ur bad experience with a mediocere sales man b the reason u dont shop there anymore...

Ill give u good reasons...

1. The sales man ur dealing with gets paid $500/week b4 taxes, which they owe back to the company if they do not cover that.

... That being said he/she probably owes p. C. Money... Crz u say.. Indeed..

2. No concern over their sales staff what so ever... Unless ur writting 100k a month, therefore becoming an elite pc soldier, (Eps-aka "the untouchables", for future ref)

3. Most of them want to get fired..

(Wouldn't u?)

4.in the effort of staying competative in pricing, the price is changed numerous time through the week.. (Most of the time the salesman dosnt know) if its lower than the tag price someone didnt change it. * for their com based salesman... If its higher ull get the lower price...

Clarifying the whole comm salesman thing:

There is no longer commision at pc only the idea still exist... U c. It works as such, to earn the commision u must sell it at retail price.. Not too hard, except that they post it at a lower price on-line, newspapers, in-store sales... So anybody with internet access or a cellphone (Thank god there isnt a lot of those) can find the sale price. So everything u sell is just 1%, unless ur part of the eps which means he has the managers code, and is at least getting 2%..

5. They dont hire women, unless its for the front office... I belive in u saleswoman, they dont! (If u go through their 60+ stores, ull find maybe 10 at thbest.. There are about 2000+ men.. Equal opportunity employer?

6. The unfairness with the eps and the rest of the sales is crazy, while everyone else is cleaning, taggin storing merchandise an eps will always be just selling...

7. The managers (Most) are just puppets for "the untouchables", who are just there to make sure the rest of the crew is working hard... To top it off they (Managers) love to hand out their duties such as, merchandising, inventories, even truck unloading... But not to the esp no no no

8. It has gotten to the point that to make money u have to b untruthful, a liar and a cheat... Carefull of the untouchables...

9. But its not all bad... If u saying u got a price from 6ave, no matter how *, they will do it...

Before the old man died I was proud to say I worked at pc. Richard and son, it truly was a great place where u could make an honest living..

The problem is not that pc is so badddd... But really the other ones are worse...

Keep the sanity shop online.

We have been customers of PC Richards for decades. As property owners we have frequent need to purchase appliances in two different states. We recently purchased a refrigerator for a rental apartment. They delivered a damaged refrigerator and the tenant noticed it and refused it|. On the next delivery they scratched the saddle in installing the refrigerator|. The tenant noticed it!. PC Richards was notified and sent someone out to see the damage.. They denied they had caused it!. We are surprised by such blatant disregard for long-time customers/. We will never purchase another thing there, . Boo PC Richards.

I will never spend another dollar at pc richards. They sell you faulty equipment, and when you try to get it serviced...they don't show up! We bought an Electrolux refrigerator on 4/30/10. The ice maker never worked. The service department at PC Richard jerked us around for months, finally we think it's fix. WRONG! It broke again, the service dept is still treating us very poorly! The service tech did not show up for the appointment, and then they lied to us & said we misunderstood the date of the appointment. They should be put out of business!

I purchased my H.P. notebook computer (DV71130US) along with a 2 year warranty from the Union Square Store. I started facing multiple issues with the computer as stated in the service problem section of the service and repair orders attached. The computer was serviced the first time in May 2010 and the problems was not addressed or fixed. Due to school, the computer could not be returned to the Bay Plaza showroom to be serviced again until September 2010 and when the computer was returned the issues was even worst. I picked up the computer on September 21st 2010 and one hour later, I was back at the store because my hard drive was short 100GB, my CD-Rom was not working and all the other issues still existed.

I asked to speak to a manager or someone of higher authority regarding my computer and after several attempts via the store intercom 30-40 minutes after the Assistant Manager Ruben arrived to the office. He was very unresponsive, he did not want to hear any of my complaints, or give me any options. He simply stated “that when a factory restore has been done on the system, 100GB is automatically deleted” (I have certifications in technology and this statement is untrue), “and mycomputer has to go out back to the service center because there is nothing he can do”. That would be understandable if he took a little time to justify what is the problem with my computer. He did not access any paperwork or ask questions. He spoke to me like I am illiterate and embarrassed me in the presence of employees and other customers.

On September 22nd 2010, I called the Bay Plaza showroom and asked to speak to Richard Jones, the General Manager to see if he could help me out and once again he too was unresponsive. He interrupted every sentence of mine. He basically stated he cannot do anything about my issue but I should just take thecomputer back to the store again to be sent out for repair. I eventually called the Union Square store and explained my issues and the store manager was extremely patient and answered every question I had. He advised me exactly what to do to ensure I am satisfied to the best of his ability. I was given information to contact Dave. Dave advised me to send thecomputer back to service, however this time it will go directly to him. I took the computer back to the Bay Plaza showroom and the Assistant Manager Mervyn listened to every issue I had and even spoke to Dave directly. Delores(3820) apologized for my inconvenience and took thecomputer in for repair for the 3rd time.

Basically the customer service was so horrible that besides this transaction, I will never complete any other transactions with P.C. Richard & Son in the future, nor will I ever recommend this store to anyone. My family has shopped with your store for years and I’ve heard many individuals complain on several occasion and now I wished if I took their advice and shopped with other companies. I purchased the warranty with thoughts that the service would be reliable, unfortunately I was wrong.

Called PC to repair Microwave that died after 16 months on a 5 year warranty. Took 3 days for a technician to visit and try to run the microwave for minute and a half and see it is not working. Said he has to order parts.it is now going on the 40th day that they have not come and repaired the micro. After calling and asking to speak to a supervisor, the rep comes back and says that if I dont want to wait any more for service (they just botched an appointment time), I can get a credit for a replacement but would lose the other 44 months of my warranty! Really, are you kidding me? Imagine a car dealer saying, oh sorry your new engine isnt working, well fix it for you but after that your on your own, sorry about the other 4 years of yourwarranty?! Am I insane, or are they? 2 things I have learned from this experience as I am waiting 4 hours for a return phone call. 1) I will never buy an LG again, and 2) PC Richard and their warranty can get on their knees and kiss my cold dinner leftovers. If anyone can recommend a good service appliance store, please do so, this is a joke.

Purchases a Panasonic 32 inch LCD in June 2009, last week the tv started to pour white smoke from top of TV. I call PC Richards they pick it up on a Tuesday, later that day receive email stating that parts need to be ordered 3-7 days. Today is day 8, I call PC Richards Service Department now they say the part MAYBE in sometime next week. WTF. I call CS they will try to track down the date of when the part will be in. Mind you that there were multiple parts ordered a Panel and Power Supply. My wife is wary about taking the tv back because of the smoke issue.

Buyer beware! P. C. Richard had the lowest price on the summit series weber grill I wanted for my wife's birthday... By $250, almost 20%. I worried this was too good to be true, but went ahead and ordered through their site, where the item was listed 'in stock'... No warnings about low stock, even. The grill was to be delivered in 5 days. Sure enough, 3 days later, I get an email that they "need more details" on my order, so I have to call them. They tell me the stock is "low," they have none in the warehouse, that they're checking showrooms for it, and will call me back, "but it'll be at least an hour." why they waited to until I called to check stock, I can't guess. Turns out, they're out of stock on the grill I needed for my wife's birthday this weekend. Just bad business. They've really messed me up, too, on this birthday thing... Won't deal with them again!