PC Richard & Son
Reviews and Complaints

On 2/5/22 I bought a recliner chair nearly $1000 purchase with the option to take away old one as I always do with everything I buy from you with an additional cost to haul away. The shipment was coming on 2/8/2022 in which I took the day off work to be there to receive it. I get a phone call on that day saying they will not haul away the old chair after I payed the extra charge to haul away making me miss a day off work UNPAID. Invoice No. for this was [protected] I have bought thousands of dollars from your stores throughout the years to be treated this way. PC Richard always hauled away my old appliances and old goods. This is a very unfair thing that was done to me now I don't have a new recliner like I wanted to have. I hope something is done about this to keep me as the loyal customer I have been.

Jose A. Barcena

I bought a TV on February 10th I was advised by Louis the salesman that the stock boy opened the box by mistake they gave me a price of 629 for the TV I got home and it was all loaded with people's information email addresses names and everything if I had known the TV was used I would not have bought it the manager said bring the TV back I threw the box out and it's all my wall I did not buy a used TV I bought a new TV or else I would offer the less money and 629 for used TV I will deal with PC Richards for years never had problem feel free to call me [protected] Vincent Danza thank you for your quick response to this

Hello,

My name is Murad Zaman phone number associated with my account is [protected]). I called the warranty service department today at 1-800-696-2000. A representative named Jonathan had answered the call at 10.22 am on 02/01/2022. He was very rude, didn't let me speak, always spoke over me and then hung up the phone while I was talking. I will request a manager to counsel him for his unacceptable behavior. I am thinking to take my business else where for the future purchases. (Please check my purchase history) I have a refrigerator broken for two weeks and service department not even near repairing the refrigerator. In addition, I have to put up with your rude employees, that is not fair at all. I would request a manager to call regarding this issue ASAP. Thanks.

Regards,

Murad Zaman

[protected]

Dear pc richards, I am a long time buyer in your succasunna nj. Bought all our kitchen appliances, 3 tvs, and remote starts for 3 cars. Danny in the back garage did a great job. My son lives in ct, wanted a remote start for his truck, I told him call pc in ct. Called him back on sunday told him dont buy from you, here is why. My wife found a small tv for the kitchen, went up on sunday morning to buy it. She put her credit card in and it said, can not complete, the girl punched in the register again, tried the card again and the same thing, can not complete. I have a different credit card company, so I tried my card 2 times, again it said can not complete. She calls the manager who was half way across the store for help and he never came over to help, from across the store he says call your credit card company. I tell him its 2 different card companies and my wife card has a 500.00 limit and mine is unlimited. The tv was only 179.00. The guy never even had the courtesy to come to help us. Went to shoprite after your store and her card worked. I would have walked out but she wanted the tv. So between the 2 of us we paid cash. Something had to be wrong with your card machine or the internet. Its not the idea of the money, its the guy never even tried to help us, and made us look like fools that our cards would not work. I belong to the teamsters union, and I will be putting this in our news letter we get each month. And im glad that I told my son not to get the remote start, thats 300.00 less for your store. I am sorry I had to do this, but I will not buy from your store again. I know you dont care what I write because im just one person spending 179.00, but I have spent a lot of money in your store over the years because you had good prices and the sales people were good, but I am done with pc richards. Thank you for your time to read this. Joseph florio 17 apache tr rockaway nj 07866, [protected] jan 30, 2022

I Purchased a portable washing machine on Tuesday January 11, 2022, I was told that my delivery was coming on Friday, January 14, 2022. so I took the day off. I miss the call for confirming my delivery, Because I do work and cannot answer my phone, but there was never any voice message, I just happened to call to find out my delivery schedule.
The gentlemen told me that my order was cancel and he has to see if they still have the washing machine. he gave me the delivery dates which was Tuesday Thursday and Friday. I calls him back and say schedule me for Tuesday. He never called by that evening. I call Friday morning and young lady say she will call back. she didn't. So I called again to only find out that Tuesday is all booked up. After I took of work again for Tuesday. this is beyond unfair. I took off two day and still no delivery. and they are telling we can try for another day. I am not taking another day off of work because PC Richard on 125th street can't get it together. please I need some to llook into this

I purchased a Samsung dishwasher less than 2 years ago. After calling service over 3 weeks ago to discover the drain pump needs to be replaced, I patiently scheduled my service call for today, 12.31.
I received multiple confirmations for the tech to arrive today but also a cancellation for which I called to correct and was confirmed by a rep. I received both emails and texts yesterday confirming my appointment. I started tracking the tech and when I was "dropped" after too many attempts, I called to confirm he was indeed coming. Your rep ASSURED me that dispatch said he was on the way before my 2:30pm end time. As of now (3:45pm), no one has arrived. Tried calling back by the offices are closed due tot he holiday. This is BY FAR the worst customer service experience I have received from a company that I believe in. My NYE plans had to be rearranged as I spent an entire day sitting home waiting for a tech who was confirmed and no respect given to fulfill on that promise. I would expect a response from someone regarding this lack of communication and un professionalism.

Appliance was installed on 19 November 2021 and after the installers left Is when I noticed they took out a nice size chunk of my wall and I noticed a stain spot on the front of the freezer door side and the icemaker was not functioning.
Called the store they sent someone out to fix the icemaker on 27 November. He was unable to fix it. The service tech told me to buy a filter and service will reschedule for him to come back.
I called the salesman who sold me the merchandise and relayed the message from the tech and the salesman said that I do not have to buy a filter, that service will provide.
On 9 December the tech called me missing his time to show through (1- 5pm window - he called me at 4:35) and said I was supposed to buy the filter.
Now it seems they will order it, I was told by the salesman that a new freezer door would be ordered and after checking with service and parts it was not ordered, its not in the system. I called to speak with the manager, Andrew and he was busy yesterday. Didn't call me back. I called again today and a Rep said he's with a customer, so I left another message. Claims came out (Danny) on 3 Dec and said he would take care of the damage to my wall. Haven't heard from him since.

Invoice: [protected]. LG.Range Model: LRE3061ST. I called so many time no one is helping! everyone is ignoring me, I can't use the stove or bake... can you send someone to fix or do something about it ? Gezim Musta 267.288.8431 I bought the stove 06/11/2020 Store: 2420 Cottman Ave, Philadelphia PA 19149. Sales Counselor: 9906 Ruben
I really need someone to solve this problem a.s.a.p.

On November 5th, my wife picked out a replacement refrigerator at the rt 22 union, NJ store. She was told that it will get delivered on November 10, 2021. When she called on November 9th they gave her a run around by making her hold on for a long period of time and pass her to other period and still have to hold on. After she was told that they did not order our refrigerator, she asked for a manager. The manager told her that the refrigerator is coming Texas so no we not getting a refrigerator on November 10th. We been without a refrigerator for about a month now. This will be my second time taking off dealing with P.C. Richard & Son and a refrigerator and nothing is getting done.
Could someone please make sure I receive my refrigerator on the 10th of November. Thank you

Steve Cullars
[protected]@msn.com

Took delivery of my new refrigerator today (November 6, 2021).
Door to frig was opening left to right (does not work in my kitchen) must go right to left.
Delivery man said I have to call PC Richards to have a tec. person come to make the adjustment.
Called PC Richards, was told there would be a $25.00 fee to have this adjusted. (invoice # for this charge [protected])
My complaint is when I ordered the frig on line, I was not given a choice of how I wanted my frig door to open, and was told by the PC Richards representative today, that I should have called PC Richards after I made my order, to verify this information. Really?
I truly believe this is something that should be asked on line when placing a frig order and you should not be able to place the order until all pertinent questions are answered.
The order # for this appliance is [protected]

We had a one year warranty on our television (model QN75Q7FN). 3 years later the screen turned off. The television was bought brand new, taken from the box, placed on the wall, and never moved again. After a service call from Samsung, we learned it would cost $1800 to replace the screen.

The PureWash Pro never worked with our brand new Samsung Washer (purchased at PC Richards on the same day). After having a part replaced and two service calls, the machine never worked and no one had an explanation. Ultimately, we threw the PureWash out, as it was not compatible with our washer and we could not return it.

The Dryer does not appropriately sense, and often leaves loads left damp at the end of the cycle. We have to use the "timed dry" setting for every load, drying for at least 1 hour, usually longer.

I bought an lg gram 15 inch laptop today from pc richards and son.
When I was in the store before purchasing it I asked the man if he could open the box and let me see if it was working. He did not inform me that he could not open the box. I purchased the laptop and tried to use it however it was overheating way too much. I am unable to return my the laptop. I am very unsatisfied and upset about this situation. I am not pleased with buying a laptop and cannot return it and it hasnt even been 48 hours. I have work to complete and i'm way behind because the laptop i purchased isnt good. ontop of that I was not aware of the return policy for this item until i purchased it and open the box. The laptop is still new and I worked too hard to see my money down the drain for something that could have easily been returned.

Over very many years, I have had an excellent customer service relationship with the Sales department at the Elmont Store. Sadly, 2-3 months after my most recent purchase of a Maytag Refrigerator the door has not been able to close "air tight". On 10/13/2021, I contacted P. C Service department and advised them of the problem and that the baby's formula and other have been spoilt. A 10/24 service date was given to which I requested an earlier date especially because of spoilage of the baby's food. I was advised that the matter has to be referred to a Dispatcher and my call would be returned within 2-hours. No one returned my call for the rest of that day or the next. When I called back I was told by the PC rep. that I should place two 1-gallon water bottle behind the door to keep it sealed etc. etc. An appt. was scheduled for 10/22/2021, Service repair person(s) showed up on 10/21 when no one was available. I was notified of appt. via email at 9:56 am on 10/21. They outright lied about the facts of the appt. dates. Now a new appt has been scheduled for 11/4. This is not emblematic of PC customer service. Repair & Service dept. was indignant with no care for a family & child from one of the most important appliances that's needed in a home. There are no words to describe the heartache, disappointment and helplessness.

Three different refrigerator deliveries in less than a month all non functional, My food was spoiled
I went into the store most of the time ignored and waited for hours to be taken care of
no one offered to reimburse me I had to purchase cooked meals everyday. Invoice number [protected]
Never again will I purchase from PC Richard or any of my friend and family very frustrating experience.
I have provided 2 video from two different refrigerators.

Purchase a fridge on May 29, 2021 on Bay Plaza Bronx, NY location. Item were "backordered" and patiently wait until August 9 to call S. the salesman to no avail. No call back/ nor email me for a follow up.

Today September 25 I contacted customer service and the lady rep. informed me that I will received a call from B. the store manager in about 10-20 min to resolved the non-delivery issue. Unfortunately, no one called.

Then I decided to go to the store in person to get a refund. To my surprise I was informed the fridge was in stock but I asked for a refund. B. the manager was extremely disrespectful and unprofessional. After 4 months waiting the least you can do is apologize. But it never happened.

At the end B. the manager, in harsh tone told me that if wanted the fridge it will be ready for delivery this coming Wednesday. After 4 months waiting, 2 calls and a visit to the store, why should I settle for such a bad customer experience? Thanks, but no thanks! I took my money some where else.

Thank you for reading!

On 8/23/21 contacted pc's store and customer service relative to our lg washer leaking water all over our floor. The earliest appointment was 9/1/21. Since that time we have had two additional appointments and still have a washer that leaks all over the floor and into the basement. The last appointment today 9/24/21, we were advised by your technician that additional parts would have to be ordered and would most likely take a week before they come in and THEN they would call us to set up an appointment. This has gone on long enough….I have cancelled many medical appointments to be home for the repair service, which has netted 0 results. The nearest laundromat is over 7 miles away, and unfortunately it is full all the time. This has got to end now and it's time for Pc to replace this washer with a similar one that works. I am 78 years old and unable to carry loads of wash anywhere after major back surgery. I have been a loyal Pc customer for over 40 years…I think I deserve better.

Purchased washer/dryer on 03/03/20. The start knob broke late June of 21. Call the Eatontown store the week of the 21st. Received a call from Jersey Appliance on June 26th, I was told they would have the parts by July 6th and someone would call to set up the appointment but if we did not hear from them to call back. Call back the week of July 19th and once or twice a week since, each time the call goes right to hold. I called the store and the manager said they are having a lot of problems with Jersey Appliance and he would contact GE service. Started getting text messages from Jersey Appliance to call to set up appointment but when I would call it would either go right to hold or if someone would answer they would say let me check on that then put me on hold and never come back.
I have been a customer of PC Richard for many years and this is my first experience with such poor service, very disappointed.

I went into the Newington, CT PC Richards store and ordered a TV on 9/4/21. I had to wait until Friday, 9/10 to have it delivered. Delivery was seamless except that there was only one delivery driver. As part of my order, I had purchased Haul Away Service and they were suppose to take my old tv. With no fault from the delivery driver, he was unable to carry and haul away my tv as there was only one person and it was too heavy for him.

The delivery driver and I both contacted the Newington CT store on the same day, 9/10, to notify them that he could not carry the tv. I never heard back so I went into the store that Friday night to schedule the pickup of my haul away that I already purchased. The person scheduled it for Tuesday, 9/14 and said his Saturday was already booked.

So, here we are on 9/14 and no call or show. I called the store and they said they had me in for Saturday, 9/11. I told them then how come no one called on Saturday or even showed up. I was home all day. The person who answered the phone said I don't know. We don't have you in our schedule. I am so frustrated with the customer service and lack of anyone knowing what is going on in this store. I will never shop here again.

At this point, I just need my tv picked up.