Pick n Pay’s earns a 1.2-star rating from 785 reviews, showing that the majority of customers are dissatisfied with shopping experience.
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AIM 9 Fin Heater
I bought heater and was within the warranty i brougth it back 19/06/2019 because it gets warm but doesnt distribute heat, it was taken for repairs since then ive been driving to the store to follow up and get refeered to the manager named Thabo who promised to call me back everytime and never does, its almost a year i took in my heater and still waiting with no update/feedback of whats causing the delay
Teller
I was given a bad attitude by a teller at till No 5 her name is Lebohang around 11h39 these morning. I asked her give me a something to wipe before I can put the stuff (clothes) that I was paying she said rudely I'm busy can't you see. After when she cleaned with disinfectant while cleaning she complained to the packer that I'm ruining her nice nails with...
Read full review of Pick n Payclothing
Not a complaint: I would liek to firstly, commend pick n pay for the amazing clothing range that they keep especially in the kids department as well as the value for money options. I do however, want to enquire as to why the lay-bye option isnt available at pick n pay clothing. With the current economic state and having to budget all the time. I would like...
Read full review of Pick n Pay and 3 commentsCashBack/Withdrawals
The service at this Pick 'n Pay is pathetic. Whenever a customer wants to a withdrawal or cashback at the cashiers, we get told, they don't have money, and when we ask, to please ask their colleague or manager, they get an attitude. This morning I was told by the store manager, Teboho, they don't have money because they loaded the Capitec ATM, and I can...
Read full review of Pick n PayTwo dresses
Over the last year I purchased two lovely dresses from Pick n Pay Clothing in Port Elizabeth. See photo below. They are of a very loose cut, as that is what suits me. I was very pleased with both of them. The older one, navy, shrank badly in the length at the first cold water hand wash. I bought navy lace to lengthen it, and was satisfied. After the second...
customer service at cashiering points
Poor cashiering service Wednesday 29 January 2020 between 17:00 - 18:00 Till No 11 . The interaction to us the client doesn't exist. Cashiers throughout the store are more interested in communicating in their mother tongue with one another ( cashier to cashier and/or packer ) and ignore us the client completely. This happens every Wednesday afternoon. I would like to suggest management and their trainer/s visit the stores at Willobridge and De Ville Centre to experience proper customer service. I get the idea management at the large corporate stores are scared of the Unions.
total lack of assistance or concern
Whilst shopping at the supermarket as a result of an unmarked portruding metal object I had a bad fall and was given absolutely no assistance from staff or management none of whom were according to my telephone calls were available although it happened during the presumed busiest time of the year in December. In the process of contacting the manager and...
product brand strips, nuggets and pies
Few weeks ago I bought the new Pick & Pay brand chicken strips, nuggets and pies. It was absolutely horrible. The pies would not even rise in the oven same with the strips and nuggets. I dont know why it was changed to Pick & Pay brand but it not nice at all especially the pies. I bought six of them in frozen box but had to throw them away. I spend over...
Read full review of Pick n Paysport crinkle trolley b/pack
Bought trolley b/pack @cost of R499. 00 on the 16 January 2020. On the 20 Jan 2020 I Stop by store customer care desk to log complain as one of the loops /strap teared, was informed that the store can't replace it by Section supervisor. I further requested that they should provide me with the contact details of supplier as thought product item does not...
service
Today I went to PNP to get some rolls. When I got there it was rather busy. This young lady who is always smiling and very helpful was there. Too my horror her supervisor named Nozuku (had her name tag on her back for some odd reason) was just standing there packing rolls or whatever. She refused to acknowledge our presence. It was up to 6 of us standing...
Read full review of Pick n Paycooked food
Good day, yesterday (16 January 2020) me and my colleague we bought Mohodi(meat) for lunch as we normal buy our food there. we didnt have anything before our lunch and after. Both of us, we didnt slap because of running stomach. This mornig on the 17 January 2020 we went to the shop to complaint. But what worries us its that they dont seems to care. They're...
Read full review of Pick n Pay and 1 commentreturn policy for clothing
On the 7th January 2020 I bought R1438.53 of clothing from PnP clothing in Hillcrest. I took the items home to try on and on the 14th January 2020 I returned R1040 of the items. I had mislaid the slip. They refused to refund me despite the fact that the items still had all the tags on and they could check on my Smartshopper card that in fact I had bought...
Read full review of Pick n Pay and 1 commenteskort rotten polony
I bought eskort polony from Pick n pay-G-bay on either the 6th of Jan 2020. The polony made me sick and I had a running tummy and started vomitting all evening.The next day I called Pick n Pay customer care and notified the agent with regards to what had happened.i said if sickness persists I will go to the doctor.I went to the chemist and got meds.I went...
rotten rolls
Good day The manager Alfred refused to exchange the rotten food due to the fact that I didn't have a slip but he confided me in a very rude manner and I was very appalled at the service I ended up telling him that im a fellow customer he does not have the right to shouted at but he continued him and his fellow colleague. I then left and came back with the...
smart shopper offline, and no management assistance
On Sat 2019/12/21 I was at Hypermarket Brackenfell, doing my Christmas Shopping, a lot At the till I gave my P&P Smart Shopper, to pay for my groceries, and was immediately informed offline, I requested assistance from Management, that stood around and was talking to each other, just responded, OFFLINE I were embarrassed before all public, standing behind...
Read full review of Pick n Payrude and gossiping staff # oratile
Good day Just went to pick n pay to buy sugar and Rama, at the pay point there was 3 ladies 1 cashier and 2 standing there, Tebogo was the cashier and Oratile and the other lady buy chatting as I approached Oratile said swikiri (sugar) and the others laughed, as I pay the other lady wanted to pack my things and I said I don't need a plastic and Oratile...
Read full review of Pick n Pay and 1 commentpathetic returns policy
I received a dress as gift from a lady for Christmas which didn't fit me.
I tried to exchange it today, but Pick 'n Pay Clothing Malmesbury insisted that I had to have the slip. I explained that I didn't have the slip, as it was a gift from someone not staying in the same province as I do. The label was still on the garment. She would not exchange the dress at all and I had to leave.
I will recommend everyone I know to never shop at Pick 'n Pay clothing as this is the most pathetic exchange policy I ever heard of. Funny how you can change it the way you like, ignoring the fact that the Consumer Act says that sellers have to exchange goods if still in perfect condition. Wonder what they would say about this policy. Even wondering what the Ombudsman would say about this situation.
deli counter and manager
Good day I have been buying breakfast from this store for the last 4 months or so and must say that it is very convenient. I previously complained when Thabiso was the manager and for a while it went better, but now it has gone beyond repair. When they have toasted sandwiches, the price labels do not indicate what the filling is - this creates a health...
Read full review of Pick n Paybad customer service - online shopping
I did my online shopping on Friday 29.11.2019. It took me 3 hours as I wanted to make sure I got all the items my elderly parents needed for Christmas. When I got to check out my items I found that almost 20 of the items that were initially available and placed in my trolley were suddenly not available. Many of these items were on sale. I raised a complaint online at the same time with Pick n Pay about this issue, only to find today, my delivery day that all my items were cancelled due to the fact that according to them my ''credit card details needed to be updated''. The same credit card I used last month to pay for my online shopping without any issues. The same credit card which is only expiring in 2024 with enough balance to to pay for double the amount that my online shopping order was for.
I still have not received a response to my query on Friday about the items that were not available at checkout time. No apology or explanation only cancellation of a 3 hour online shopping experience.
cell c voucher
I bought a celc sim and I won a shoppingf voucher worth R2500 at PNP Ferndale. decider to use the voucher on the 24th at mall of the south because i was told that i can use the voucher at ANY PNP store, after filling up my trolley was went to the till and the lady did not know anything about the voucher she then went to her manager or supervisor who also...
Read full review of Pick n PayPick n Pay Reviews 0
About Pick n Pay
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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Pick n Pay. Make it specific and clear, such as "Overcharged for Groceries at Pick n Pay [Location]" or "Expired Products Sold at Pick n Pay [Location]".
4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as customer service, product quality, pricing discrepancies, or any other specific issues. Mention the date and location of the incident, and describe the problem you faced. If you had any transactions, include relevant information such as receipts, product names, and prices. Clearly explain the nature of the issue, the steps you took to resolve it, including any communication with Pick n Pay representatives, and the company's response or lack thereof. Detail how this issue has personally affected you, whether it was a waste of time, financial loss, or any other impact.
5. Attaching supporting documents: Attach any relevant supporting documents such as receipts, photos, emails, or other correspondence. Be cautious not to include sensitive personal information that could compromise your privacy.
6. Filing optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Pick n Pay, whether it's a refund, an exchange, or any other form of rectification.
7. Review before submission: Before submitting your complaint, review it thoroughly to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all the information provided is correct.
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Overview of Pick n Pay complaint handling
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Pick n Pay Contacts
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Pick n Pay phone numbers+27 800 112 288+27 800 112 288Click up if you have successfully reached Pick n Pay by calling +27 800 112 288 phone number 37 37 users reported that they have successfully reached Pick n Pay by calling +27 800 112 288 phone number Click down if you have unsuccessfully reached Pick n Pay by calling +27 800 112 288 phone number 35 35 users reported that they have UNsuccessfully reached Pick n Pay by calling +27 800 112 288 phone number3%Confidence scoreCustomer Care+27 860 303 030+27 860 303 030Click up if you have successfully reached Pick n Pay by calling +27 860 303 030 phone number 8 8 users reported that they have successfully reached Pick n Pay by calling +27 860 303 030 phone number Click down if you have unsuccessfully reached Pick n Pay by calling +27 860 303 030 phone number 20 20 users reported that they have UNsuccessfully reached Pick n Pay by calling +27 860 303 030 phone numberOnline Shopping Help
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Pick n Pay emailscustomercare@pnp.co.za100%Confidence score: 100%Support
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Pick n Pay address101 Rosmead Avenue, Kenilworth, Cape Town, 7708, South Africa
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Pick n Pay social media
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Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 10, 2024
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