Planet Fitness’s earns a 1.4-star rating from 965 reviews, showing that the majority of gym-goers are dissatisfied with fitness experience.
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Customer service
On 2/23 about 2 pm I enter the Rocky Mount NC gym, when i enter the gyn my attention was to join, there was 2 guys behind the desk. Each one was waiting on a customer, about 5 minutes later a white lady walked in. I was waiting for one of the guys to finish with the men they were working with. When the 1st customer service agent finish working with the...
Read full review of Planet FitnessSanitation
I don't have a complaint as much as a suggestion. I know getting members to wipe down the machines is a constant battle. PF has great signage. What if you had small (12"?) sings made to look like a stop sign except in PF colors, reading, "STOP THE FLU and other illnesses. TAKE TIME to wipe down the equipment after you use it!"
I imagine these on posts at the ends of each row, or hanging from the ceiling tiles it rafters-tons if them.
Also, I've never heard one employee or trainer remind guests to wipe down equipment-even my first day when he was introducing me to the circuit. They should be constantly reminding, "thanks for wiping down the equipment-it's out way to fight flu".
The guy who introduced me to the equipment was in such a rush (I could hear his brain thinking, " just another fat lady who won't stick with it". ). Sorry but that was my impression.
Judy Logue
[protected]@satx.rr.com
Staff member
While using the gym yesterday on January 22nd 2020 in the evening around 8:30pm I was kicked out from the hydromassage bed by a female employee of the gym. After requesting the service and waiting an appropriate time I was on the bed for about 3 minutes receiving massage and enjoying the service. Right at that time the female employee on site approached me...
Read full review of Planet FitnessMembership late fees
I've been a planet fitness member since 2009. in 2017, when i updated my membership agreement, i was double billed (for the old account and the new one) causing all kinds of bounced check fees on my checking account. at that time PF waived their late fees, and some other charges. Since that time i have been waiting for the text notification that "there wa...
Read full review of Planet FitnessScammers and fake service they take ya credit information
They criminals it's all Mexicans with bad records they put There: they just want your bank account to get your details and take your money anytime they want... they took my money 3times a week. They are criminals I got trespass because I called cops on them. This a plano store by collincreek mall. They just want you bank info to take your money. I need my...
Read full review of Planet FitnessCustomer service
Hi, I been a member at planet fitness for a long time now, my home gym is in mattapan, yesterday I went to planet fitness in dorchester. I forgot to bring my card with me so I gave them my name when they looked up they found an open account on my name that I cancelled long time ago, I didnt even know it was still there, but I do have an active account that...
Read full review of Planet FitnessDiscrimination
I have been a member for almost a year. When I signed up, I decided having my photo taken, and was told that was fine as long as I had proper identification with me. I agreed. I should note, nother in the contract States that I need to have a photo on file. If that were the case, I would have been entering into the agreement with full knowledge of that and...
Read full review of Planet FitnessFees
I have been a member for nearly two years and pay $22.06 a month, and a $39.00 annual fee per year. I have no issues with the service I receive from Planet Fitness but do have issues when I see advertisements targeting new member and such reduced rates! My question/complaint is, does Planet Fitness not do anything to reward their most committed customers? As mentioned I have been a member for almost two years and I have never received any type complementary benefits. I completely understand the nature of how a business must operate in regards to generate new business. From conservations with other members it appears the backbone of your business is made up of other loyalty customers like myself, of which seem to never receive benefits or rewards from out continued loyalty.
Phillip Hembree
Illegal sales tactics/ cancellation
I write this with such a huge disappointment and mostly anger .
I wanted to join the gym on the 23/4 of Sep I was approached by a representative by the name of Tumelo Malambule who mislead me and advised that I will be able to gym with my daughter by paying R349.00 for the both of us, when i went to the gym that was not the case.
therefore he organised that i speak to the sales manager there by the name of Prosper Maphosa, who was by the way very rude. He didn't want to help, he just said Tumelo mislead us and if i want the cover with my daughter i must pay R749 which i will never ever afford. he then said i should send him a formal email which i did send on the 30th of Sep 2019. I have been following up with him to when will this membership be cancelled and no response from him.
i have explained that "The term in the contract that's preventing me from cancelling is an "unfair term" under the Consumer Rights Act 2015. It should be removed from the contract, allowing me to cancel my membership."
Taken that I was misled by your representative Tumelo Malambule. I believe this is a void and unenforceable if you are induced to sign any willfully false or misleading information, representation, or advertising by the gym.
I feel that I have been subject to aggressive and possibly illegal sales tactics.
I have been going to the gym and calling for him and still no response.
Misrepresentation in signing for the gym membership
In August I contacted their office to inquire about their membership fees and what third party policies do you need to have to qualify for discounts. I was advised that if you have sanlam reality you qualify for 80% off. I decided to arrange for a face to face meeting with Mzie who subsequently introduced me to Alvina. At the time my partner only had a...
Lack of spray bottles with sterilizing liquid.
I, Frances Huxford-Fowler, signed up for a Planet Fitness membership at the Auburn, NY, facility in October of 2018. My husband, Willis Fowler, attends Planet Fitness as my guest 3 times per week. During the past 13 plus months we have been working out, there have always been 2 stations set up with 6 or more spray bottles of sanitary liquid and paper towel...
Read full review of Planet FitnessMembership
I was visiting my daughter in Augusta, Georgia and decided to relocate there. I signed up for a year membership. Shortly after that, I had to come back home to Wisconsin. I never used the membership in Augusta. Once in Wisconsin, I called to cancel and was told I needed to come in to cancel. I went to the Rothschild, WI center and they said they could not cancel my membership. I was never told I could transfer my membership to Wisconsin. I have paid for a membership for the entire year and I want to cancel my membership. I called Augusta GA and talked to Bonnita and she said I needed to come in to cancel. I don't live there. Then she said I needed to send a certified letter to cancel. I signed up for a year, the year is over and my membership needs to be cancelled. Sending a certified letter costs me money. I feel I have paid for something I never got anyway and cancelling should be as easy as calling to cancel. I would never use their facility ever! They are crooks.
George
I was onmy phone at one point when I was transitioning from android to apple and there was something I didnt like I said "thats gay" not offensively but there was a queer in my presence the next time I come I make a joke to someone else... again not to offend anyone but he heard and when I try to let him know it wasnt meant to offend he turns and says do not speak to me I dont like you.
Read full review of Planet FitnessMembership
I recently made the decision to finally cancel my membership due to my responsibilities at home taking care of my mom since my dad paased. I have mot been able to go for over 1 1/2 plus years but have paid my monthly fees and yearly fees. So I asked if last months yearly fee charged to me could be waived due to my situation, I clearly explained, Nope! I...
Read full review of Planet FitnessRefund policy
I started a membership about three months ago and just recently have developed some medical issues that have caused me to cancel my plan. I was recently charged my annual fee of 40 dollars and the site where I had my membership refused to even consider a refund. The manager was rude and insensitive to my situation and feels that I do not even deserve the consideration of a refund. I have a hard time believing that Planet Fitness as a company feels that this is ok? I hadnt even been a member three months when this fee was taken out and I am not even asking for any other refunds but the annual one.
Customer service
On Saturday, 16 November, Planet Fitness staff harassed and refused to provide any type assistance. Then they ridiculed and attempt to embarrass me at the check-in counter. I felt belittled and judged. After which, I immediately left the premises after being shamed. Then I received a call on Monday, 18 November, asking not to go back to that location...
Read full review of Planet Fitness$39.00 annual fee
Beware! Stay away from this company. After 12 months of $10.00 monthly debits, I cancelled with Planet Fitness. I found out that they debited my bank account a annual fee for the upcoming year. It seems that one year ago when I signed up online that in my contract i authorized a second annual fee one year later. It doesnt matter if you do not renew, if you...
Read full review of Planet FitnessWifi
Hello, I have been a guest at your gym for over 6 years. Just recently the wifi has either stopped working or is unable to obtain address. I have talked to alot of people at the gym and more than 50% cannot connect. That's a problem. There should be no reason for this. Android or iPhone users should both be able to connect easily. And everytime the staff...
Read full review of Planet Fitness and 1 commentEmployee and management issues
I was in the 30 minute area because I don't want to be near the "Muscle Heads". I sat in the chest press machine and the Muscle Head seated in the curl machine yelled at me- "Hey, I was getting ready to use that" I said, "Excuse me, that's not how the 30 minute area works" Muscle Head then called me an [censored]. Cross words ensued so I got the employee Noah...
Read full review of Planet FitnessMembership
I was stunned when I went to the newly opened chatham pf. I wanted to sign right away and pay for one year the membership. The answer was... No. Is not possible to pay membership for a year. Wow Only from checking account preauthorized. I have been going to gyms for decades and never encounter such a rule. What kind of business is this? You do not want the...
Read full review of Planet FitnessPlanet Fitness Reviews 0
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About Planet Fitness
The company's mission is to provide a comfortable and non-intimidating environment for people of all fitness levels to achieve their health and wellness goals. This is reflected in the company's slogan, "Judgment Free Zone," which emphasizes the importance of creating a welcoming and supportive atmosphere for all members.
One of the key features of Planet Fitness is its affordable pricing. The company offers a variety of membership options, including a $10 per month basic membership that provides access to cardio and strength training equipment, as well as a $22.99 per month Black Card membership that includes additional perks such as unlimited guest privileges, access to massage chairs and tanning beds, and discounts on select products and services.
In addition to its affordable pricing, Planet Fitness is also known for its unique gym culture. The company's "Lunk Alarm" policy discourages loud grunting, dropping weights, and other behaviors that may be considered intimidating or disruptive to other members. This policy, along with the company's bright purple and yellow color scheme and upbeat music, creates a fun and energetic atmosphere that sets Planet Fitness apart from other fitness centers.
Overall, Planet Fitness is a popular choice for people who are looking for an affordable and welcoming gym experience. With its non-intimidating environment, unique gym culture, and wide range of membership options, the company has become a go-to destination for fitness enthusiasts of all levels.
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2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Planet Fitness. Make it specific and clear, such as "Unauthorized Membership Charges at Planet Fitness" or "Poor Customer Service at Planet Fitness Location."
4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Planet Fitness. Include key areas such as:
- The specific location or service that your complaint pertains to.
- Describe the nature of the issue, whether it was related to membership fees, personal training services, equipment conditions, staff behavior, cleanliness, or any other relevant aspect.
- Detail any transactions you had with the company, including dates, amounts, and what the transactions were for.
- Explain the steps you took to resolve the issue, such as contacting customer service, speaking with a manager, or any other actions you took.
- Include the company's response or lack thereof to your attempts to resolve the problem.
- Discuss the personal impact the issue has had on you, whether it's financial, emotional, or related to your fitness journey.
5. Attaching supporting documents: Attach any relevant documents or evidence that supports your complaint. This could include contracts, receipts, correspondence, or photos. Be cautious not to include sensitive personal information that could compromise your privacy.
6. Filing optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Planet Fitness, such as a refund, service improvement, or an apology.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that your narrative is understandable and that all the facts are presented correctly.
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9. Post-Submission Actions: Stay active on ComplaintsBoard.com to monitor any responses or updates to your complaint. Check your account regularly for any replies from Planet Fitness or further inquiries from ComplaintsBoard.com that may require your attention.
Overview of Planet Fitness complaint handling
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Planet Fitness Contacts
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Planet Fitness phone numbers+1 (844) 880-7180+1 (844) 880-7180Click up if you have successfully reached Planet Fitness by calling +1 (844) 880-7180 phone number 1 1 users reported that they have successfully reached Planet Fitness by calling +1 (844) 880-7180 phone number Click down if you have unsuccessfully reached Planet Fitness by calling +1 (844) 880-7180 phone number 4 4 users reported that they have UNsuccessfully reached Planet Fitness by calling +1 (844) 880-7180 phone number
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Planet Fitness emailsinfo@planetfitness.com100%Confidence score: 100%Support
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Planet Fitness address4 Liberty Lane W, Hampton, New Hampshire, 03842, United States
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Planet Fitness social media
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Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 21, 2024
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