Planet Fitness
Reviews and Complaints

I accidentally forgot my arm wrist and headsets on Thursday at the gym (24 October 2019) and upon my return, a very lovely gentleman who works as a cleaner confirmed that he had taken them to the reception. When I asked for them, they could only bring me my arm wrist, could not find my headsets. Everyone kept on accusing one another amongst themselves. The manager who was addressing this was very rude and unwelcoming. She seemed as if she was unbothered because of the comment she made when I advised her of my situation. She said "I was not even here when it happened so I wouldn't even have known" instead of atleast taking responsibility for her staff and just kept playing with her phone the entire time while she sent people to look for my headsets in a very comfortable position. No apology was made whatsoever. I'm still waiting for a response from the management regarding the issue. I am very disappointed by what I encountered and the way I was addressed, not only my time was wasted but my energy as well. I will be taking this further if nothing is done about it!

During my workout, a staff member approached me and asked me to cover up because someone was distracted by my workout outfit. I have never been so humiliated in my life, I couldn't even continue my workout and left the gym crying. I have failed to find any dress code on the website, so I'm offended and confused as to why the employee would tell me to change my clothes. I have been at going to this exact location for 3 years. My outfit wast not inappropriate and I've worn it before. I've been struggling to go to the gym due to being insecure and the staff meme bee made me feel even worse about myself. Although I gained some weight, it still fit me appropriately. This is an issue and I felt the need to file a complaint and bring this up to corporate. I feel completely discriminated against and it's not ok.

I just received a call from PF from some attorneys claiming that I owe PF over R4000 in fees.
Last year in December, PF decided to deduct almost R1500 plus R500 after me paying the agreed upon fee of R299.

I then called my bank and reversed the amounts which were not as per our PF agreement of almost R2000.

Suddenly In October 2019, I Owe PF Over R4000.

what nonsense is this?
what games are you trying to play by scamming money out of me?

rectify this please

I asked if the news could be put on one of the televisions, as I come to Planet Fitness to workout and watch the news. They told me they no longer allow any news to be aired because a fight occurred at another facility over the news. It is the most ridiculous thing I have ever heard. All adult members are punished because of an isolated incident at another facility? How does that make sense? I want this re-evaluated and ban lifted. Also, there are NO RECYCLING BINS ANYWHERE! PF uses so many paper products and plastic bottles, but NO RECYCLING! Shame on Planet Fitness!

I previously belonged to Sanlam reality reward program however we cancelled the program in June however since July my premium has been increasing and it hasn't been a year yet. The response from a consultant is that Sanlam determines my monthly fee? My contract was signed with Just Gym for R199 for the first 2 months and R299 until the 12th month, thereafter an annual increase. However my debit order is currently R369, R349 last month but no valid explanation from Just gym after numerous emails? October is my annual increase month? I will be returning the debit order until such time I receive a valid and competent response.

There is no use having a dress code when the staff doesn't enforce it. All these locations have women coming in there with nothing but a sports bra and booty shorts with either boobs, midriff, and or butt cheeks exposed. Men come in there with almost their entire chest showing and big jugs of water. The reason why Planet is losing so many people is because rules are not enforced. It's not just attire, it's being on your cell phones while you are sitting on a machine doing nothing for 45 minutes or so! So many rules are broken and staff really don't care to do anything about it.

Let's start off with I understand that I am an adult that made the grown decision to sign a contract.

But...i paid $1.10 or something of that to sign up on May 7th. Another payment was taken out that was $30...then $25. The next month $24 in June..the next month $30...then $24.44 in the same month of July.! August..$30 and $25 again! I called to freeze my account in July and got an "okay". Called again and was like yall took money i thought yall froze my account?
"Uhm, well, you have to come into do that, it is in the contract". Okay, whatever, didn't know that. My bad. I go in freeze my account today(August26, 2019) and then check my account to see all that has happened. Realizing that I've been being charger 30$ extra plus the 24$. I understand that the annual fee is in there somewhere but no way am I suppose to have been charged almost 200$ in 3 months time. That's ridiculous.

Older women trainer at Kent valley planet fitness
8/22/2019
I had come into planet fitness to work out and brought a guess with me. As I was working out, i had put my equipment down to take a little break. And the trainer at Kent valley planet fitness came towards me and said in a rude way " are you guys just hanging out!". I just looked and her. My guess was just sitting by me waiting for me to finish working out, he wasnt working out so he was wearing his Jeans and a regular t shirt. The women said again in a rude way " I'm just making sure that he is not working out because he is in his jeans, hes not suppose to touch any of the equipment because hes wearing jeans ". I know and understand the policy at planet fitness, but this women does not have the right to just assume that. I told her that he was just waiting for me. But she was still repeating the same thing. This women had made me very uncomfortable and very upset through her action towards us. I have been a member for almost 3 years and had no problem and was really happy to be a member there. But the lady and he action just made me very very uncomfortable.

On the 11th August 2019 I went to the Raslouw Planet fitness gym were i have been gyming for about 1 year 6 months and have always taken my backpack with me on every trip I've made to the gym, as I was training I was approached by the manager who was extremely disrespectful and rude telling me that backpacks are not allowed in the gym as it's a safety hazard (which I fully understand and agree with). I then asked him if this is how to you speak to your customers and when did the rules change that for 1 year 6 months I have entered the gym and kept my backpack on the floor next to me and in no way it could harm anyone and was told that the rules changed and there was a notice at the door (which required a magnifying glass to view it).However the manner in which I was spoken to especially being a customer was pathetic, disrespectful and really uncalled for. He then proceeded to tell all the other Indian and black members in the gym the same thing and were spoken to in the same rude disrespectful manner however he did gain some respect when he approached the white members in the gym, which is being racist to your customers of colour and treat the customers that are white with respect? Because you are also white!

I called to log a complaint with there head office and at first my complaint wasnt going to logded as the supervisor in charge thought that is was perfect fine for there staff to be rude, disrespectful and racist towards members and after being persistent the complaint was lodged. I then recieved a call from the same manager at Raslouw Planet fitness who verbally abused me as apparently the call was escalated to him to attend to. He then advised me that he had added 2 misdemenas to my name and if there is 1 more issue I will not be able to come back to this gym. As if I did something wrong.

I have tried to cancel my membership with them as I will not pay for a membership where I am disrespected and treated differently to because I am indian! I was then told that I have to pay a cancelation fee of 2 months membership which I refused too. I am forced to cancel my membership and now I have to pay a cancelation fee because of a pathetic racist management?

This is total uncalled for and in no way any customer should be treated. I would like my membership to be canceled and i will give my business to Virgin Active as that has never happened to me in the 15 years that I've gymed with them.

I went to planet fitness newtown on Monday, 30 July 2019. I have a black tag so I went in first and my daughter followed later, she was refused entry by Gcobisa and said the rules did not allow that I needed to enter same time with my daughter. Understandably so I asked them what needed to be done, she responded rudely telling me nothing could be done. I then requested to speak to the manager. She called another rude, drunk lady by the name of Slu. She was drunk and she was wearing Andile's name tag. She didn't even know what she was saying to me because her statements were contradictory. Those two do not deserve to be in reception they are both rude and don't have customer etiquette. They called their manager by the name of Mlungisi and he gave an order of no entry without even hearing the side of my story and little did he know that his staff member was drunk. No management skills what so ever. All I needed to know was that since I did not wait for my daughter to join me, after how long could we come back and enter together. Then I would choose if we go for breakfast and come back or come back later in the evening. I have never set foot again there and that is my nearest gym to work. I can not deal with such rudeness like I am going there for free.

Terrible gym... oversold... when i got the plan in deember the gym was ok... but since april its IMPOSSIBLE the workout the... no equipment its even uncomfortable to walk inside. Smells bad, and toilets are dirty. I try to cancel tha plan with the managet Jazmin... as im not using the gym since aprial and she still trying to charge ne 58 dollars... she says that i since a commitment for 12 months... yes i totally agree i since a commitment of 12 months to a gym ehen starts... not to the Jungle whats look right now...
Ridiculos and not common sense as i paid for more than 3 months without use this terrible place...
Dont recommends even for my worst enemy...

I am a member at the Lancaster Ohio club and I was in there and the assistant manager Seth was being very inappropriate and talking about gay sex with another guy. That is really inappropriate for a manager to talk like that. I may just go to a different club or just cancel my membership. I have never in my life had to lessen to something like that before. I hope something can be done about it or I won't be back.

My daughter's membership was FRAUDULENTLY cancelled in May 2019 by someone working at planet fitness Belleville. You need a driver's licence and must be present to cancel membership which we neither did. My daughter showed up to use gym (which she loved until now) and she was shocked to see membership cancelled!We never cancelled it, We contacted Michelle Hall who is manager who has given us nothing but a hard time been extremely rude, bullying my daughter and avoided us at all cost. WE CONTACTED THE POLICE, they are investigated someone illegally forged my wife signature. They have tv footage of the person who illegally cancelled the membership but this MICHELLE HALL refused to give it to us, so we contacted the police who have the tape now and is reviving it now. We think someone is trying to hurt or stock my daughter, I take this very seriously and contacting a lawyer to see what my rights are. CONSIDER THIS EMAIL LEGAL NOTIFICATON.

I signed a contract for 24 months @R300 per month..(2 years ago).
I've been charge R350 each month so far which is not the agreement in the contract.
My contract is ending end of July, now I'm being told that I have to give a month's notice because the contract is on "auto renewal" and I have to pay another month's fee. My contract clearly stated 24 MONTHS and not more!
Unbelievable! Scamming at its best!