Planet Fitness’s earns a 1.4-star rating from 965 reviews, showing that the majority of gym-goers are dissatisfied with fitness experience.
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All 3 tanning beds at Planet Fitness in Enfield, CT
I joined Planet Fitness as a BLACK CARD member a little over a year ago. I thought it nice to have the perks, especially tanning. I have been tanning in their beds and not once in one year have I seen any type of maintenance on this machines. The inside where the lights are, are filled with dust and goop, every single one of them. They emit very little...
Read full review of Planet FitnessCustomer service
Yesterday November 16th, 2023 I was in the ABD section, there was a young man on the phone the whole time as he went from machine to machine without wiping them down. Since it hard for me to describe people, I took a picture of him and told the girl working the desk, She said she knew who I was talking about. There are signs in the facility to only use...
Read full review of Planet FitnessTanning beds.
The tanning beds at our planet fitness have been out of service for two months, before that they were down to only two beds for several months out of 10. This is taking place at Parkersburg West Virginia Gion Avenue. And they have been repapering sprucing up the place for six months now how long does it take to put up wallpaper! I called to get a couple...
Read full review of Planet FitnessFees
Hello I usually don’t do things like this, but I’m just a little upset. I had an unexpected knee injury which without me not to work out and I was still being charged and that is OK even though I wasn’t working out and they are still charging me, and that is fine. But September payment was paid. I also stated if they can freeze the account because I can’t...
Read full review of Planet FitnessCustomer billing charge
October 20, 2023
To whom it may concern,
I called the phone number [protected], listed on your website as “Planet Fitness customer service contacts”. The number belongs to and/or routes to a private individual, not Planet Fitness.
I need a phone number that will connect me DIRECTLY toa representative that can directly assist me with a matter regarding a billing charge.
Desired outcome: I need a phone number that will connect me DIRECTLY to a representative that can directly assist me with a matter regarding a billing charge.
Staff
I wish to file a complaint regarding an employee at the Planet Fitness location on 12 Sussex Ave, East Orange, NJ 07018. This morning, after my workout, I approached the counter to inquire about using the massage chair. The attendant working at the counter around 9:30 AM, who typically is there in the mornings between 7-10 AM, wasn't wearing a name tag and...
Read full review of Planet FitnessPlanet Fitness (Otay Ranch, CA)
Incident: Wednesday 10/18/2023 around 9:30a pst
I’ve enjoyed coming to planet Fitness (Otay Ranch) for years now, but I have to say the maintenance has been on the decline for awhile. A lot of times there’s no paper at the closest station to wipe down the equipment. The restrooms are gross and usually have an unattended bathroom smell.
Today, I was washing my hands and face at the sink and the maintenance guy with the ear plugs approached me in a threatening manner, accusing me for water all over the sink. Nope! That was there long before I even walked in. I found this behavior absolutely unprofessional and unacceptable. Nobody should be singled out, accused, embarrassed, and approached in a threatening manner. It makes me question why should I continue to be a member?
& Employee at this loc in Lawrence, New York
I’ve been discriminated against by one of the employees that works in this location. He’s there on the weekends. His name is Antonio every time I come into the club, especially in the weekends when I’m there. This person is always staring me with so much hatred in his eyes, and he makes all this ugly faces. Every time I check into the club, or when I’m working out which to me, I don’t feel welcome there even though I am a paying Customer whit the black card
I’m a trans woman l don’t know if that is the reason why this person behave this way tours my self but I’m sick & tire of his behavior it is rude is disgusting and I should not feel this way when I come to do my workout and I am not bothering harassing anybody in any way shape or form & this needs to stop you guys need to address this issue like yesterday
transgender woman
Desired outcome: Take action fire him or do whatever it’s necessary or have a serious conversation make him stop whit the harassment tours my self or else I’m taking this to the next level whit my attorney
Showers
I've been a blackcard member in Hot Spring Ar since day 1 that it has been open. Ever year the Hot Water stops working in Oct. I require a shower after I work out so I can head straight to work. The Hot water has been out now for 3 weeks this is completely ridiculous and unacceptable, Staff keeps saying they are working on it... PLEASE CALL A FRECKING PLUMBER,,, YOUR ABOUT TO LOSE A BUNCH OF MEMBERS.. WE ARE FEED UP WITH THIS CRAP.
Thanks Mark Brown
Desired outcome: YES I WANT FEED BACK ON THIS ISSUE PLEASE
Being over charged
I have not used my membership for years now. I have called and tried to cancel. I noticed a charge on my account on Oct 2 so I called again. They said I had to come in and sign. Today was my first available time to make it in. Was told that I would not be refunded for the yearly fee and monthly charge for October. That’s ridiculous. I would like you to credit my account for these charges as you should be able too see I haven’t been there.
Patricia Irwin
Patty.Irwinyahoo.com
Desired outcome: Refund the $44.00.
gym time
I am a member of the Hicksville location. I have been a member for a few years now. The gym is supposed to be open 24/7. I went there at 4:45 Monday morning at the gym did not open until 5:05. I went to several gyms while my gym was closed and found the same situation. The reason I joined was the hours as well as the price. I need to be at work at 7:20, so this gyn was perfect for my hours. Several people outside the gym felt the same way. If you are not going to be 24/7 do not advertise that, its false advertising! If it keeps happening I as well as other, may look to go to another gym
Desired outcome: correct time issues
I have tried for 2 years to cancel membership
I have signed the forms with 2 different locations to cancel the planet fitness membership. I have went in person signed the forms. They have deleted my emailed and my access and unlinked me to use the app and login to the website. I do not get emails. But they will not stop charging me each month. I have to call the closes locations again and again and...
Read full review of Planet FitnessPoor management
To Whom It May Concern, I have been advised that my father (who is a senior and a long time member) and friendly staff were unprofessionally yelled at by a manager named Debbie in front of the crowded gym. It is appalling and disappointing that a person in management would humiliate a senior/customer for a misunderstanding. Proper training was obviously...
Read full review of Planet FitnessEmployee
I am writing this to complain about Emily (general manager) at 180 Concord Commons Place SW. Yesterday, my significant other attended the gym for workouts. Her account was still active, yet her payment was late, and she attended to pay on Friday. She explained to Cindy how the Planet Fitness she previously went to would allow her to continue to work out a...
Read full review of Planet FitnessClub cleanliness
I am a current member of your clubs and have visited several in the tidewater area of Virginia and western Massachusetts as well. While the general cleanliness varies from location to location, the one I visited today set a new low bar standard. One of the reasons for my shock was that this location on Tidewater Drive in Norfolk Virginia is a brand-new...
Read full review of Planet FitnessBilling
I Nadine Cruz was told I needed to submit a letter to canx my membership. I took 3 letters, 3 different times, and was told the last time it was canx but I would have a balance of $54. Then today I am told you never needed to submit a letter to canx by a aero manager who hasn't been that that long. I told him I have been a member longer then him that how would he know what I was told. I also told him to look at the notes and he said there were none other then I went in july. I am very upset with the staff at Planet Fitness on SE Military. I have taken 3 different letters trying to canx my membership and as of today no one has helped me but this new aero mgr who sent me and email telling me it is canx. he also stated I was reported to a collection agency. I canx numerous times and do not feel I owe. This is ridiculous, you can clearly see that I did not go to the gym due to restrictions. thank you Nadine Cruz
Gym closed for renovation
I've been a member of Planet Fitness Gym in Warners Robins, Georgia since October of 2022. I've fully enjoyed this gym, no complaints. In July I went out of town for two weeks On my return back to the gym, there was a big sign saying it was closed for renovations and would reopen on August 28. I've never received an email or any other communication...
Read full review of Planet FitnessTV programs
This is not a real complaint, rather a request/suggestion.
Of the 10 TV's at Villa Park PF, one is black, out of service and has been this way since I joined approximately 1- 1/2 years ago. There are also two TV's showing same programs, number 3 and number 7.
My request is could one of those named TV sets be tuned to the Court TV station? I rely on watching TV during use of elliptical and stationery bike, this would be a real plus to watch Court TV.
Thanks for your consideration.
Sincerely
Beverly Johnston
Workout clothing attire.
Working out on Thursday August 17th, I noticed a girl in her pajama bottoms and wearing open toed house slippers. I work out in Shreveport Louisiana at the PF on Southfield and Youree Drive. I told the folks manning the front desk and was blown off. I got some speech about each gym being individually owned, etc., etc. When we sign up we get the gym rule...
Read full review of Planet FitnessUnfriendly staff
The customer service skills of the early morning staff at the Planet Fitness in Clinton Township Michigan leaves a lot to be desired. It's rare that they are at the front desk if you have a concern and when they are the level of customer service is extremely poor. I do understand that bubbling over with enthusiasm isn't a criterion for the front desk, but...
Read full review of Planet FitnessPlanet Fitness Reviews 0
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About Planet Fitness
The company's mission is to provide a comfortable and non-intimidating environment for people of all fitness levels to achieve their health and wellness goals. This is reflected in the company's slogan, "Judgment Free Zone," which emphasizes the importance of creating a welcoming and supportive atmosphere for all members.
One of the key features of Planet Fitness is its affordable pricing. The company offers a variety of membership options, including a $10 per month basic membership that provides access to cardio and strength training equipment, as well as a $22.99 per month Black Card membership that includes additional perks such as unlimited guest privileges, access to massage chairs and tanning beds, and discounts on select products and services.
In addition to its affordable pricing, Planet Fitness is also known for its unique gym culture. The company's "Lunk Alarm" policy discourages loud grunting, dropping weights, and other behaviors that may be considered intimidating or disruptive to other members. This policy, along with the company's bright purple and yellow color scheme and upbeat music, creates a fun and energetic atmosphere that sets Planet Fitness apart from other fitness centers.
Overall, Planet Fitness is a popular choice for people who are looking for an affordable and welcoming gym experience. With its non-intimidating environment, unique gym culture, and wide range of membership options, the company has become a go-to destination for fitness enthusiasts of all levels.
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2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Planet Fitness. Make it specific and clear, such as "Unauthorized Membership Charges at Planet Fitness" or "Poor Customer Service at Planet Fitness Location."
4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Planet Fitness. Include key areas such as:
- The specific location or service that your complaint pertains to.
- Describe the nature of the issue, whether it was related to membership fees, personal training services, equipment conditions, staff behavior, cleanliness, or any other relevant aspect.
- Detail any transactions you had with the company, including dates, amounts, and what the transactions were for.
- Explain the steps you took to resolve the issue, such as contacting customer service, speaking with a manager, or any other actions you took.
- Include the company's response or lack thereof to your attempts to resolve the problem.
- Discuss the personal impact the issue has had on you, whether it's financial, emotional, or related to your fitness journey.
5. Attaching supporting documents: Attach any relevant documents or evidence that supports your complaint. This could include contracts, receipts, correspondence, or photos. Be cautious not to include sensitive personal information that could compromise your privacy.
6. Filing optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Planet Fitness, such as a refund, service improvement, or an apology.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that your narrative is understandable and that all the facts are presented correctly.
8. Submission process: After reviewing your complaint, click the 'Submit' button to formally file your complaint against Planet Fitness on ComplaintsBoard.com.
9. Post-Submission Actions: Stay active on ComplaintsBoard.com to monitor any responses or updates to your complaint. Check your account regularly for any replies from Planet Fitness or further inquiries from ComplaintsBoard.com that may require your attention.
Overview of Planet Fitness complaint handling
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Planet Fitness Contacts
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Planet Fitness phone numbers+1 (844) 880-7180+1 (844) 880-7180Click up if you have successfully reached Planet Fitness by calling +1 (844) 880-7180 phone number 1 1 users reported that they have successfully reached Planet Fitness by calling +1 (844) 880-7180 phone number Click down if you have unsuccessfully reached Planet Fitness by calling +1 (844) 880-7180 phone number 4 4 users reported that they have UNsuccessfully reached Planet Fitness by calling +1 (844) 880-7180 phone number
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Planet Fitness emailsinfo@planetfitness.com100%Confidence score: 100%Support
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Planet Fitness address4 Liberty Lane W, Hampton, New Hampshire, 03842, United States
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Planet Fitness social media
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Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 21, 2024
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