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1.1 724 Complaints
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Playtika Complaints 724

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M
12:12 am EDT

Playtika Game on Facebook

Can somebody call me at [protected]

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Update by Monique Vincent
Feb 01, 2021 9:24 am EST

Now that my points went down, you are asking me to do impossible things to do like 517 billions 40 times in the supper da
Sh. I am not the only one fix it please. I spend enough money in the game. You will loose a lot of players if this is not fix .even in the normal dash it is ridiculous

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L
5:07 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Playtika Slotomania game

Today [protected] purchased slotomania game under Lucky Spin $1.99 2nd Purchased $1.99 for lucky spin for twice but suddenly wanted me to update google play service I did updated but I did not receive my coins and lucky spin and twice spin I purchased .please double check really puss off I missed my last bonus spin.

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D
7:14 pm EST

Playtika Slotomania

For quite sometime now, Slotomania and Playtika have been taking my money and failing to deliver bonus coins for purchases or awarding big payouts I win because the app crashes right after I hit for billions in coins. Every time I try to resolve the issue with customer service, the either fail to connect me with a representative and all I get is an email with no follow-up, or the customer service rep denies that there is a problem, insisting that I collected my bonus or what I paid for. They stole real money from me and in-game coins totaling 100s of billions. They refuse to do anything to compensate me and in fact, when I bring it up on their Facebook page under one of my profiles, they mute me and claim that Facebook did it!

Desired outcome: I would like to be refunded the money they stole or be awarded the coins and bonuses I paid for and won. That's all!

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D
11:39 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more

Playtika On game astronomy it won't let me spend my store moneye store. This is huge. Why won't it ever hit free spins with all the multipliers

On astronomy game did a switch on me. First I notice it changing bet amounts on me. To its advantage. Money's wernt credited to my $. The worst when free spins never hardley happens. When it wont come with extra multiplyier hard to win. Now it won't let me spend my credits at the store for bonus. To bad. Guess I erase this app.

Desired outcome: Fix it. Let me have a chance

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V
12:29 pm EST

Playtika Bingoblitz

As I have written to bingo blitz. Several times why. When they get a glinche I go on later to see I've lost my levels. Levels I played hours to get. Have gone Coins. Friends And slots. Nothing at all on slots. Food in pantry, I was on third. Level in garden. Now they have. Put. Me on level one. I had hundreds of friends all been deleted all the hard work I and others have done to get to. These levels then to have them taken be expected to start again don't think. I wrote several times nothing. . Wrote on Bingoblitz page. For several days nothing I've unloaded it. Put it back still the sam. Cleared cache. Nothing please help very frustrating I know it's a game. But a game I enjoyed Thankyou. Look forward to hearing from you .

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M
10:30 pm EDT

Playtika Bingo blitz

This game is such a damn rip off! I've given so much money and for what?! Y'all are ridiculous. You should reward the people supporting you instead of ripping them off!

Desired outcome: Bingos, credits!

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G
4:48 pm EDT

Playtika Password Reset

Have waited over 7 hours for password link to reset account with over 5 requests for assistance. Ticket no. INC15553791

Are these customer service people in India? They certainly do NOT understand simple customer service requests - IDIOTS!

Desired outcome: Password Reset, 1 trillion coins added for extreme customer service FAIL

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E
1:49 pm EST

Playtika Bingo Blitz

Recently Bingo Blitz had another glitch ( can't even count how many they have had and had my credits stolen), but this one was in the players favor the very first time. When the glitch started I had approximately 14, 000 credits, when BB shut down the game I had 91k in credits. After the first shutdown I was able to log back in for a few minutes and I did not play another bingo game but I did use my 7 shovels in the side game and leveled up from level one to level 3 adding an additional 4500 credits. Then BB shut down again. When I logged back in the following morning my balance had been reduced to slightly over 11, 000 credits. That is thef. I want my credits returned ASAP. Your business practices are shady and I hope you start fixing them.

Desired outcome: My missing credits returned

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J
8:50 pm EST

Playtika slotamania

I have been playing Slotamania for a few years. Today when I started to play I keep losing the connection and then when I get into a game it will play for a few moments and they the screen starts running up uncontrolled.

I have a feeling you are trying to discourage me from using Slotamania. If this is happening, why is it? Did I do something wrong playing?

Please send me an answer. THANK YOU
JOANNE BRADAM
[protected]@fuse.net

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S
5:19 pm EST

Playtika Bingo Blitz

The producer/ producers of bingo blitz treat their users poorly, Prizes aren't rewarded and issues are not addressed with fairness. This was a fun little game a couple of years ago. I'm sorry it has gone bad. But you already know this. Just wanted to make my point officially in hopes that something will be taken seriously in the near future.
Thank you for the purge,
SP

Desired outcome: Change

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A
2:37 pm EST

Playtika mathematical impossibilities

this has to be the worst "entertainment" game I have ever played. I have played this game for years and odds of things that happen in this game are impossible. Going thousands of spins between bonus. Having full boards of bonus symbols minus 1 row. I realize this is a RNG type game but even with perfect RNG its still impossible for these things to happen. The rewards system is a joke and punishes you for being at a high level. I honestly hope you fix your games to be less greedy so others can enjoy it because I played my last game today when it took every coin I had over a thousand spins to hit a bonus once that paid back last than 10 percent of what I lost.

Desired outcome: Fix the game to be less greedy so others can enjoy it as you lost a customer

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M
10:51 pm EST

Playtika Slotomania

I purchased a package that was a special and you get to pick a shaker, mine was x200 was excited but did not receive, there were other clitches through the day but I'm more concerned with this one, I spoke to customer service and he basically called me a liar, saying he shows that I got the x 14 shaker, there isn't even a x14 shaker, they are even numbers, he said the 200x is the highest and no it wasn't it was up to 500x, so it shows that he has very little knowledge of the game, I have been playing for over 15 years, I stopped for a while because of other problems and played on my husbands name, now hes done, and if this isnt resolved so am I. you can't promise people not give to them

Desired outcome: reward me the coins I won

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E
9:22 am EDT

Playtika slotomania

i cannot sign on to my account i keep getting the oops try again message. i have spent hundreds of dollars buying credit and i can't get on to the game.
i have spent several dollars investing in the game i want to play the game i have spent lots of money investing in the game.

Desired outcome: iwant to be able to sign on to the slotomania game to play i have a lot of money invested in the game.

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A
10:00 am EST

Playtika Slotomania

Coin bag Which collects losing SPIN coins & Gives back CASHBACH BONUS has disappeared from Game pages How do l contact Tech to resolve issue?

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C
6:29 am EDT

Playtika Connection disconnected problem keep occured when I win

The slotomaina game keep crashing in connection when I win the free bouns game. Cannnot login in at all, even I deleted the apps and reinstalled the game, still loading and cannot connects.

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S
5:01 am EST

Playtika Slotomania

We I collected the mega bonus this morning. I never received the coins/ credits. Can you please fix this? Thank you so much. I may not spend alot of money in the game but been playing for years and really injoy it. And it would be nice to be able to send your clan daily gifts. I do not have many friends that play but this will be a good clan support. Option. Thank you so much

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J
6:14 pm EDT

Playtika Blinko room

I leveled up to receive the blink room in which four balls drop and I win $. I did that and they never gave me my prize of winning in blinko, they just took it away. The more you buy coins the more they take. Not happy at all!

Thanks,
Jennifer Cormier

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B
1:51 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Playtika Can’t load slotomania

Was playing the social lift on farm fortune and all of a sudden it was off and back to my main screen. Have tried to load the slotomania app and it starts to download then quits and goes back to main screen! I haven't been able to complete the dashes not get my gifts all evening! I have contacted several other local players, and they are all having the same issue! Come on guys! You have to know there is a problem! Now, what is Slotomania going to do about it?

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L
5:24 pm EST

Playtika Slotomania

Slotomania has a game called Bear King which is a new game, only released in the past month. 7 days ago the game was put "under maintenance" with a post saying it will be back soon. Seriously how much work does a new game need. Clearly this game is paying and you have shut it down. Your integrity is a joke. Fix this and get on with it. Why can't your gaming sites be fair and reasonable. I have contacted your so called support and they do not even respond. It is disgusting.

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Update by Lorrie Collison
Dec 03, 2020 5:25 pm EST

Open the game to us. Seriously 7 days is not "soon" as you state.

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L
10:58 am EST

Playtika Points

I could not get into poker heat today due t network problems when I did my thirty nikon plus points had vanished can you explain why?I have used this for many years and I feel let down can you rectify this please let hallett

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Janejanejane
Timbuktu, US
Jan 07, 2023 2:59 am EST

So how does this site help? Or is it just to vent wo possible compensation?

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About Playtika

Playtika is a digital entertainment company specializing in the development and publishing of mobile and social games. Their portfolio includes a variety of casino-themed titles such as Slotomania, World Series of Poker, and Bingo Blitz, which offer virtual gambling experiences without real money betting. Playtika's games are available on multiple platforms, including iOS, Android, and web browsers, providing users with accessible entertainment options.
How to file a complaint about Playtika?

Here is a comprehensive guide on how to file a complaint against Playtika on ComplaintsBoard.com:

1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account yet, create one on the website.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue you have with Playtika in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Playtika. Mention key areas of concern, transactions with the company, nature of the issue, steps taken to resolve it, personal impact, and the company's response.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data in these documents.

6. Filling optional fields:
- Use the 'Claimed Loss' field to state any financial losses incurred and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it to ensure all necessary details are included.

8. Submission process:
- Submit your complaint by clicking the 'Submit' button after ensuring all information is accurate.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com to stay informed about any progress or resolutions.

Make sure to follow each step carefully to effectively file your complaint against Playtika on ComplaintsBoard.com.

Overview of Playtika complaint handling

Playtika reviews first appeared on Complaints Board on Mar 15, 2012. The latest review All my chips gone, 134 mill. was posted on Aug 22, 2024. The latest complaint Banning payments to bingo blitz ignored was resolved on Aug 04, 2021. Playtika has an average consumer rating of 1 stars from 724 reviews. Playtika has resolved 11 complaints.
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  1. Playtika Contacts

  2. Playtika phone numbers
    +972 733 993 800
    +972 733 993 800
    Click up if you have successfully reached Playtika by calling +972 733 993 800 phone number 19 19 users reported that they have successfully reached Playtika by calling +972 733 993 800 phone number Click down if you have unsuccessfully reached Playtika by calling +972 733 993 800 phone number 64 64 users reported that they have UNsuccessfully reached Playtika by calling +972 733 993 800 phone number
  3. Playtika emails
  4. Playtika address
    Hahoshlim St 8, Hertsliya, 4672408, Israel
  5. Playtika social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Sep 03, 2024
Playtika Category
Playtika is ranked 3 among 90 companies in the Gambling category

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