Playtika
Reviews and Complaints

Easily the biggest robbing game for ENTERTAINMENT ONLY game on the internet, facebook should intervene and get these robbers sorted or boot them out of existence. My point is you can buy 250 million credits for $75, and you can lose 250 million in 10 minutes without so much as a big win, bonus, scatter or anything, it just sucks you till your dead, or you buy more. And no response from the developers, ever.

Slotomania wont load 0n my lg arista 2 android everytime i go to load slots it loads then closes when i try to navigate the site.i dont know what the problem is since my wife has the same phone and she is not having these problems.i haven't been able to play now four 5 days.I have tried rebooting, uninstalling and reloading, nothing seems to work.I can load other games but not slotomania.
Thank you
Ken Bonacker

I have been ripped off for over $1000 real dollars from slotomania! I have the receipts! They don't pay properly, when you buy they tighten the reels and lose your money, they improperly pay out and don't give the bonuses from proper amount of hours or days. They put impossible tasks on that you simply cannot complete without paying cash for more coins. Customer service is the worst I have ever seen! They don't respond to your question and insult you with generic emails.

Im really fed up with every purcgase now im making. Seems like the roulette wheel is rigged. It jumps or stops rappidely ... this is not the 1st time this has happened either.. im just purchased it today and its jumped on the next one again ...is this likely to be sorted out as im getting fed up with it now.. especially every 14.99 i keep purchasing. Its not very good. I dont mind parting with my money as long as somethong is gonna work properly and is not rigged.. i look forwatd to your response and hopefully some kind of refund

I am extremely disappointed in this game's customer service. One week ago I made a purchase during the lotto feature ($55). When the feature did not start but was still available, I figured there was a processing error and attempted the purchase again. The second time worked, and I received the bonus. Later that day I received an email from customer service titled INC5679932-Slots written by CA Rep Clarissa Fray. She explained that I had been double billed, and that she had provided me with coins cards etc. Equivalent to the charge. When I looked, I noticed the coins were far less than what I would have received with the two ball lotto bonus, the cards were all low level cards, and no raffle tickets as advertised for that day. I responded to the email since she stated "if you feel that my response did not answer your questions, please send me a reply and I will make sure you are satisfied with it." I have replied 3 TIMES to the email, with no response. I understand mistakes happen, but this lack of dialogue lends no faith or credibility to this app. I hope they do the right thing.

I have been playing the usa game. Im on rise of the tiger and have been trying to get free spins since last nite. I have used over 20 million coins. I cant go to thw next game until i get the free spins and hopefully the amount of coins i need to pass. Im getting very upset about this. What is the trick to gwtting free spins. I have already had three spots put on the tiger board since last nite. Please help i am ready to uninstall the game

So, where do I start? Customer support is a joke, they belittle you if you have anything negative to say about them. WORST ODDS out of any slot game that I have ever had the complete misfortune of playing. Took 600 spins to get free spins on 30 mil bets, turns out it gave me just a measly 1.7 mil. Had 7.6 bil last night, now i have nothing. Greedy [censored]

I am unable to logon. It says my email and password are incorrect. I am typing in the correct one but perhaps something happened so I ask to be sent a link to reset my password and I get FORBIDDEN. I was unable to play for 2 days as I was moving and am signing on from a new location. That should not be a problem as I have played while travelling before.

I had about 70+billion coins so would like to access my account and not start a new one as I would be losing my coins.

Can you help?

Facebook Gameroom: 1000 club points have not received when I completed the dash and I also am betting $3, 000, 000 coins on Ruby Treasure and not receiving my club points after 300 spins its been sitting on 8558 for the last two hours. What is the problem. Please credit my points so I am closer to getting into the Sloto Club.

Regards Gillian

[protected]@hotmail.com

Playtika cheated me out of my rewards for throw down showdown, contacted thrm, said 24 hrs, it's been 5 days, no response now, so I don't know what to do at this point, i've spent thousands with them, in hopes that you can resolve this matter, so that is why i'm here complaining about this issue that has been going on for a week now, so please make it right

How many times do I need to ask for you to action my concerns?
I have asked to be contacted by a supervisor.
I am trying very hard to maintain a civil tongue but I am getting so annoyed at the lack of response or flippant responses I receive.
As an example after 5 requests I received two responses on the 17/06 from Christopher Samuels the first about the problem I had while playing Vegas Cash on the 10/06 which I reported straight away.
The response he gave me was that he has escalated this to the tech team (Why would it take 7 days for this to happen) he went on to say "When I'll have an answer I'll let you know." (Sounds like sarcasm to me)
The second problem was that on the 14/06 my cash back bonus of over 1.9 billion coins had been taken (stolen) from my account, again I reported this straight away.
His response to this was "Why do you say that your cashback bonus was stolen?"
What a stupid question!
The cashback bonus is a bonus that I had to spend money to earn and it was taken from my account without my permission, as far as I'm concerned when something is taken from me without permission I regard this as being stolen!
His email also states that "Our team is here for you 24/7."
If that is the case I don't believe I am being unreasonable in expecting prompt action on any problems I experience especially when the quests that I am spending my money on to complete are time sensitive.
(Daily Dash ect)
I have asked for my coins to be returned and to be compensated due to the fact that this cost me completing level 5 on Snakes and Ladders which was valued at over 18 billion coins and a 4 star Ace card.
I also had to spend money on coin packages which I would not have had to make if my coins had been returned promptly.
As you can see I am a long term player on your site and have achieved level 5800.
If this is how I am going to be treated I then ask that you return any funds that I have spent on your site and exclude me from playing in the future.
Regards
Jack Baird

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At the end of bonus spins game I didn't receive my bonus coins. Got kicked off in the middle of the bonus round. Please check it out and compensate me for my coins. Is there something I should do or anything i should have done differently?Thanking you in advance. Is there anything i can do to collect my coins without contacting you? Again please check it out. Thank you.

For some reason Facebook has altered my account details and I have no friends on the list. Now slotomania has logged in on that account and I have lost everything. I had over thirty two billion credits, 146 cards and about seventy friends and I now have twenty thousand credits, no cards and no friends. Hence I have lost all the real money I have spent on the game. I would like to have my slotomania account returned to what it was before it was logged in to Facebook. Thank you.

I completed Moscow room and Bingo Blitz credits and they did not send them to me I want my credit right now this happened on May 22nd 2018 I finally got my last shadow box to Moscow room and push turn in and it went blank and then didn't give me my 900 credits and nobody there has even have the courtesy to let me know what's going on or if I did my Complaint Form wrong or to help me or anything I may be doing it wrong right now I don't know but somebody please let me know what I need to do right.

I was playing the Civil Treasures game betting 1 million coins i played the snakes and ladders, i completed board 4 and won 30 million then I was playing the last board i got pink question mark which awarded me 40 million and it did not credit to my account, this has happened previously i did not worry about it as it was not a large amount, but my daily dash wants me to spin 50 million coins five times how can I do that when i do not win the prizes i am supposed to be. I was playing this game on 15/06/2018 at 4.10pm Australian time. I am getting frustrated with this game always having issues and not paying correctly i have been playing this game for 10 years and i always seem to not be getting the prizes and now they are so extremely hard to achieve anything in this game. I would like a response as to why my account did not win the coins, Dot Telford, [protected]@yahoo.com.au

I would like a full refund for coin purchases on 6/14/2018/. The game slite of Slotomania was not functioning properly andi continuously booted me from game play and ultimately I gave up. You can not charge a person for coins if your service is not operational and Slotomania was not working properly. As you can see I am a frequent buyer from Slotomania. I am expecting you to do the right thing and refund my total payments from today so I do not need to take further actions
I have also contact Facebook and Slotomania Customer service. I have submitted all of my receipts. Again, you can not charge a customer for chips when your website keeps crashing during play. My network was fully operational and I had a valid ip address.

My email is [protected]@gmail.com
User # [protected]

i have been playing and buying coins almost daily then suddenly all i get is Caesars Casino with a balance of 41k. I have 68 billion coins with Caesars and where to hell did they go. Also Slotomania, i have 434 billion coins and they do not work either. please help me since if you do not, I will not play anymore. My casino host for Caesars is shirley Green and for Slotomania, i can only remember the first name of Francesca. George H. Boand. [protected]@cox.net. Thank you.

It's been 3 weeks since I have received any of my level up bonus points. I have always purchased points in the past not only am I not receiving my points I am unable to remain in the club because of it. This is my second notification to you. I will not purchase any more points until the points I have coming to me are distributed and this is resolved. Please contact me as soon as possible I am tired of waiting.

I completed Moscow room in Bingo Blitz and turned it in and they were supposed to pay any 900 credits and they never did and I've been waiting waiting to finally I found this complaints board yesterday and I didn't know what I was doing and I'm the one that pushed the resolve thing on there so no the issue is not resolved they owe me 900 credits for the Moscow room and I want them I've been a loyal fan of theirs and everything they need to make good on what they say they're going to do so please sir if you don't mind could you help me with this problem thank you very much

I bought the boost package and was to collect my coins every 2 hours during the boost it went to every three hours and not collecting the coins I purchased with no response from support. I keep the every 2 hours for a week this will be a hyge rip off for me. Many players in the last few weeks and I am saying long term players have deleted the app I am ready too you have too many problems and support does not make it right by giving you coins you should hae because you paid for it. I have been with this game from the beginning now it is the last game I buy and the least played. Look at the posting the postings on facebook how players feel. They will tell you the lowest in pay outs and they too fdeel it has become no fun any more. I will give my money to other games but not ceasars any more.