Playtika
Reviews and Complaints

I make a purchase for $14.99usd for bingo plus subscription 11/18/2022, however I did not get the service.

My name is Norsha Holt and my email address is [protected]@yahoo.com.

I contacted bingo blitz customer service, I was told to contact your office.

On my bank statement it is showing that your company has recieve the payment.

On the 10 November 2022 The Samsung Tablet I was using to play Playtika`s Ceasars Slots, software had to be reinstalled as the game was not updating. As a result, in the process of installing new software, the game was lost. I have tried to reinstall it on the same device without any success. The was over [protected] credits / coins on the game.

Playtika Account number 1246530. Its been 90 days now and I have not received my refund from August 10th when Playtika took $556.65 worth of withdrawals out of my account. I believe they were having computor problems as the game just kept paying and paying credits. It was not until later that day I checked my bank account and found out they were taking money out of my account.

David Bibby

[protected]

I accidentally chose this as I thought it was something else. Now I cannot access my June's Journey on this Kindle. I am 70 years old and after a severe fall last year...fell flat on my face. Had concussion, brain bleed, broken nose and hand. My motor skills are not as sharp as they used to be. Guess that is way I picked the wrong option on this game. I have played June's Journey on this for a long time and now I can't, because I got confused. Why can't you let me play my game on my Kindle? Or at least give me an option to put it back on my Kindle where I can play. I have tried but your option is not working.

Hello!

Let me start by saying that it is unethical not to get a response from a company that is supposed to respect their customers. For over a week now I have been explaining to them about a problem I have with the payments I have to them and they don't bother to answer. I even asked to speak to a superior and he didn't even bother to answer. The fact that I ended up begging them for money is disturbing in the biggest ways possible and someone needs to take a stand towards them because already here it's about insensitivity, mockery and lack of common sense towards the people who pay for your game. I ended up begging them with my money? It's insensitivity in the purest possible forms. I hope that someone should take an attitude towards them if they keep saying that they will respond as soon as possible and that doesn't happen even after a few days.

I would like to make a complaint about the way we as players are treated by this group, i joined in the hope of making new friends and collecting daily gifts. BUT 80% the post are the same thing and if the Admin Andrea i think she is called doesn't like you or your comment you are blocked from commenting how is this fair? Today you removed the ability to buy power ups using coins so players are as expected a little angry so we go to the group to ask questions but are blocked or restricted from doing so why? I find the Admins and Mods for this group are extremely RUDE and very nasty especially Andrea she is the rudest person i have every met. If you are not going to allow people to have an opinion then why have a group like this? VERY disappointed and i am thinking of leaving the game all together :(

It's Sunday Sept 25,2022 @ 4:04 things took a turn for the worst while playing several of your games. I am still experiencing the same malfunctioning as I did in the other complaint form I filled out earlier this week.

Today I was playing the game called Gems of the sea at the time I mentioned above I had $ 12,168,946 coins in my account. I hit a jackpot which was $4,652

but when I pressed the collect button which put me back into the game to play more. I looked at my amount in my account it read12,168,946 please do the math for yourself. This is not a good thing I am now mad about how things are being operated

As you can see that I love playing your games. That is how I relax before going to bed. To my surprise not only it happen yesterday (9/21/2022 ) but again on today (9/22/2022 ) For some strange reason it's not giving my complete winnings and the games are taking more than what it should when betting. I would like to show you how my bank account look on (9/21/2022 )

Sep 20

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PLAYTKA HOUSEOFFUN COM

Purchase

-$5.30

$40.22

Sep 20

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PLAYTKA HOUSEOFFUN COM

Purchase

-$1.05

$45.52

Sep 20

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BUYMYELECTRONICSSTORE

Purchase

-$6.95

$46.57

Sep 20

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TOPMAVERICKGADGETSTODA

Purchase

-$1.95

$53.52

Sep 18

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PLAYTKA HOUSEOFFUN COM

Purchase

-$2.11

$55.47

Sep 18

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PLAYTKA HOUSEOFFUN COM

Purchase

-$1.05

$57.58

Sep 18

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PLAYTKA HOUSEOFFUN COM

Purchase

-$2.11

$58.63

Sep 18

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PLAYTKA HOUSEOFFUN COM

Purchase

-$2.11

$60.74

Sep 18

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PLAYTKA HOUSEOFFUN COM

9/14/2022 Hall of Fun started refusing to fully load.

I get the initial opening page, then the white spinning symbol. Then a light blue page. There is a "wheel spin" symbol in the upper left corner.

This is all the info I can provide. I use other slot platforms and am not having any problems.

Windows 10 running on a Dell laptop. Everything else is working fine.

I have been a monthly subscriber for over a year and have not had any other problems.

This is one of my favorites and I hope you can fix the problem.

Thank you

OK in the morning, but in the afternoon after the "refresh" signal won't go past the blue page. Have tried everything I can think of. No problems with anything else using my computer. Why am I paying for faulty service? :(

User ID - [protected]

I am unable to plant and water anything anything to make meals.

This happened on the previous round as well, it was very spasmodic and only allowed me to plant and water for a short time.

I missed out on a lot of credits/coins last round and this round I am missing out on them entirely.

I don't understand why this is happening and feel it's very unfair.

If I was able to plant, water and seed I would at least be on the leader board somewhere, but as it is, I'm not even on it.

I don't have any dates for the last round as it happened for most of the round.

This time it has been since I gained entry into the garden.

I have made the first lot of dishes and have made 2 dishes from the second round.

One needs garlic and the second need tomatoes and dill.

I'm not going to be able to achieve these dishes as I can't plant the seeds in the garden for the plants that I need.

This is so frustrating and disappointing that I am going through this for the second time.

I've been kicked out of multiple rounds with my chance to win ungiftable pieces due to wifi or some type of glitch and i lose my chance to win that ungiftable item. If i get kicked out of a round with a chance to win such a hard item, i should automatically get that chance back when i immediately go back in to play. I've also didn't receive refunds from getting kicked out. Most of the time i get my refunds, but sometimes if im having connection issues i don't. I've also for some reason occasionally don't get the opportunity to buy a second chance to win ungiftable.

On the 25th August 22. I was playing and power hand was on where Spades flush was the better hand of Fh. I have contacted support number of time without them reading my email properly and no refund or sorry for what's obviously their fault how can you lose a bonus that's better than the other players hand. That's like saying 2 pair better than royal. They haven't stuck to their word or gaming rules. I have pictures to prove everything that I'm right and they are ignoring the fact it's a broke rigged bs app

On August 10th Playtika took 10 charges out of my account. After several conversations they agreed to refund the amount of $556.65. In the meantime I complained to my bank and they put a lock on my account so Playtika said the refund would not go thru. My bank gave me a new card and account number which I immediately sent to Playtika. Now they tell me they cannot refund to my new account, it has to be to the account the money was taken out of which is now impossible. I feel they have no intentions of this refund and are just playing a game. I have contacted a Lawyer and fully intent to pursue this. I have been playing this gave since 2012 and have never had problems. My Lawyer said to give them until the 20th of August and then we will start a suit.

I lost all my coins and my level status. This happened on August 13 2022 if I'm not mistaken. I've never had this happen. Screen took me down to level1. I play caesars numerous times a day. I would greatly appreciate my status and coins back. I really love this game. I'm not starting over from one. I don't know how much more information is needed. I've stated all in my complaint.

There is an offer to do a purchase and choose an albumcard. Because I am close, I purchased for 85 Euro's and choose the card I needed. The card didn't show up, but it was under investigation. So far so good you think. Today my lost chip was in my inbox. But not the card I have choosen so I emailed After contacting support, first of all they say the cards are dealth randomly. When I explained this was from purchase no more answer. Either I want my money back because I didn't get what I've paid for or I want the card I payed for. Support needs to learn that not every problem lays with the customer and give some respect to an complain.

Daniela

I had completed the requirements necessary to receive the final ring. I was credited the money, the ring bar disappeared and I never got the ring changed on my avatar. I sent screen shots, updated my Lenovo tablet and complied with all suggestions to fix. I believe the error is from a glitch on their end. There is nothing I can do on my own to remedy.

Why? I was at Master level. Now I can’t access my account. I’ve been playing for years and purchase regularly. I just went to sign in one day and got the message my account was disabled.

I have tried repeatedly to send a photo of the message (only 3 MB) but it will not take.

The number in desired income is the “code” that’s shown.

My name is Anita Webster “Pokerhantas” user name. My email was hacked and I had to change my FB account, I logged in via FB.

was playing game it quit playing after a win took all coins amount 131,000,000.000.000 make me by more coins or not play bought more game does not play right takes coins can not get into albums and will not open i hope some one helps me with this . i am 75 and bed ridden. this is how i spend my days. i am a vet of veit nam and would like help house of fun games i like and wish to keep playing this started 3 days ago and is still doing same thing i have been playing a long time please help restore coins fix game so i can play,thank you K.[protected]@gmail.com.

Yesterday July 10th u told poker heat that I lost a lot of chips to bots. Millions. I got a response this morning which I saved, stating that bots ate playing to help the Flo of the game. So that means what. I am competing for points with a computer who can play all day. I play poker heat to play against people. That doesn't seem fair at all. Those in the legend challenge bots or people.

I made a purchase on 28/06/22 with a promo of buy special deal get 50% off lucky spin wild i made my purchase and lucky spin never turned up ive taken all screenshots went to support told me there investigating today i got a pop up saying sorry you didnt get your lucky spin heres some coins as compensation 67 billion coins my purchase was 6 times that amount multiplied on wild lucky spin would of been alot more then that i wouldnt of purchased if it wouldnt of been for the deal they was advertising and seeing as they havent really tried to resolve it only with a insulting amount i want to complain for false advertising