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Playtika Customer Service Phone, Email, Contacts

Playtika
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1.1 713 Complaints
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Playtika complaints 713

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A
2:29 am EST

Playtika Bingo blitz

Played in bingo blitz, 13/11/2021 - Angus chick - [protected]@outlook.com. zoo room, paid 900 credits for round, did not even play the game before system booted me out of room back to lobby. I spen 1 hour and 10 mins on the support chat with Luna stark and Bianca Russell (agents) to be told to come back in 2 hours as they could not find report, but the other agent could when I spoke to her, so I was lied too. I was then stole they could not find a fault, but didn't have updated report?
I Have 10k saved I. Credits, I don't think if I lied I would have that much saved up or spent 1 hour and 10mins in a chat room trying to get my 900 credits back!
Bingo blitz should be ashamed of them selves for stealing my 900 credits and refusing to give them back, saying they can't find an issue, but on the other hand saying they couldn't get the updated report? So how can they tell if they couldn't find an issue if they don't have a updated report! Thieves!
You shouldn't treat players this way especially over 10 years of playing BB
I would like my 900 credits back that were stolen from me!

Desired outcome: Refund!

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A
1:28 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Playtika Bingo blitz

I have a bit of a gambling problem even with apps you can't win real money on. I asked them to exclude me from being allowed to buy in the app.
yet they continued to let me buy no way to reject payment lost two grand from this and now it has really affected my mental health and has made me feel suicidal. I needed that money to go see my family since I haven't seen them in 9 years and my dad died. Now so is my nan and am financially struggling no.

Desired outcome: Payback of my two grand or I go find a lawyer pro bono to sue them

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SammTaylor
Windsor, GB
Apr 15, 2022 2:19 am EDT
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Hi I just came across your complaint. I have a similar one, but I've probably spent in excess of £10k. Did you ever get an answer to your complaint?

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J
2:40 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Playtika Items Missing On Wheels!

Few hrs ago, I won # 11)Sweet & Sticky; In room Sweet & Sticky (Room #663). I been having difficulties getting the item added to my account. I have won this item 3'xs .1st). 11/3/21 at 6:34pm. Today(11-6-21) 2'xs on the free spins at 7:25am and 11:08am. I was told by a Customer service Rep to wait 2hrs & nothing has shown on the acct. Please credit me the item missing ;Which is the Sweet & Sticky on the super wheels. I sent tons of screenshots to bingo blitz C.S & nothing. Keeps reoccurring over n over.😒🤬

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K
5:45 am EDT

Playtika Slotomania

I am fed up with Slotomania and it's "lost connection, please reconnect". I'll find something else. That appreciates my patronage.

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C
12:02 pm EST

Playtika Acct raided...missing 4 trillion coins. Game rip off and other tech issues.

Had 15 trillion coins one minute, gone the next. Daily dash problems...said completed then not, then any progress gone in slotomania. Complaint not long enough that is ridiculous. I could go on forever. Make purchases and don't receive all promised. Purchase anything and lose more in app. Need I go on.

Desired outcome: Answers and easier contact methods thur game app.

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I
12:29 pm EDT

Playtika Bingo Blitz

This app was great until I made several purchases... Then suddenly can't get items for events game ends and freezes when I have bingo! On top of that requested legal contact info because I purchased my credits and they stole them in two rounds by freezing me out then tried to offer me less credit than I purchased what's the point in giving out credits if you will freeze the game this is digital theft offering a service then rigging the algorithm is stealing period and you guessed it they stole the gifted credits as well

Desired outcome: I want playtime banned fro. Business in the us let them rip off Israel Americans work to hard for this crap

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angelic27
Endeavour Hills, AU
Nov 07, 2021 1:31 am EDT
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I agree app is a scam I lost two grand as got a gambling problem asked to be excluded from buying they never did this

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H
10:05 am EST

Playtika caesars slots

my caesars slots games suddenly freezes when trying to load it has become very annoying

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E
6:57 pm EDT

Playtika Bingo blitz

BINGO BLITZ:

After a long vacation, upon return, my last kindle laptop did not function anymore. So I had to buy a new kindle in sept.
Ever since I wanted to play bingo blitz on my new kindle, I could not get
Back my account with BB where I had accumulated over 7 seven, years
Worth of of bingo blitz points .
So I had to start all over again, which is V E R Y annoying to me.

How can I get my old account back?
If do not grant me restitution, I will never play your games any more.
I had accumulated over over 7 thousand BB points and was high up
there with cities, my recollection is NORTH POLE.

I hope you will pay me BACK my lost points.

Erika Pool
[protected]
Email: [protected]@gmail.com

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D
5:34 am EDT

Playtika Playtika / Vegas downtown words and slots

I am involved in this suit.I have $1834.32 coming to me sometime! Was suppose to be in 2 installments with the final monies paid on Oct.4th.I still have not received a PENNY! All I get is lies! Last month I was told the check would be mailed end of Sept. yesterday I was told by playtika the checks will be mailed end of Oct. ! I've been getting his run around from platika since March! Playtika gave me the amount my check will be, member number everything but a CHECK!I need help!

Desired outcome: Get my $1834.32

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angelic27
Endeavour Hills, AU
Nov 07, 2021 1:34 am EDT
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They took advantage of me I lost two grand too late to join the lawsuit. I asked them to exclude me from buying and they didn't they are greedy money hungry company and especially them getting rid of other things that gave you free credit. Purchase with real money then game has glitches and freezes and not getting items you win and they don't give them to you at all

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J
3:11 pm EDT

Playtika Random charges for unauthorized/unknown services?

Recurring Debit Google Playtika 6-1-21 = $10.30, 6-9-21= $2.05, 6-18-21= $4.11, 6-24-21=$12.36, 7-7-21=$17.51, 9-10-21=$6.17,

Pllaytika 6-4-21= $3.08, 6-9-21=$ 4.11, 6-16-21=$4.11, 9-10-21 = $6.17

These charges are on my US Bank debit card I have not ordered anything from playtika as a rule I do not use any services with a recurring bill only Amazon Prime and Netflix, not games, if i make a game purchase it is a one time purchase at that time for 1.99-2.99and I rarely do that. I have tried to contact Playtika in the past which is literally impossible, showing me intentional theft and deciet. I hope you can help!
Thank you,
Jennifer Zallar

Desired outcome: Return my money and stop charging me

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M
8:17 pm EDT

Playtika Bingo Blitz

I have tried several times to open Bingo Blitz and I just can't get it to work.
I have even deleted it and re started it again on my iPad.
I get as far as opening page, then that's it.
I have been playing this game daily for quite awhile, with no problems, but seems past year, I have trouble loading the game.

Marilyn Maroulakos
[protected]@yahoo.com

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D
8:21 pm EDT

Playtika Lost coins on game play

I was playing Social Lift, Slotto Boss and had 22.2M "diamonds" in my account when we went to play the Boss game. At the end of the game, I accepted 384 as the multiplier. That should of given me 8 billion five hundred twenty-four million, eight hundred thousand coins. Instead it only multiplied my 384 multiplier by 1! I lost all those coins. What is going on with this?

Desired outcome: I want my earned coins added to my account.......

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J
10:25 pm EST

Playtika Loading difficulties

I have been trying to load my Slotomania through Facebook and it will not connect or open. I keep getting connection lost even though my internet connection is strong and the app is up to date.

Jennifer DeWolf

Desired outcome: I want this fixed so I can get into my Slotomania.

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K
9:22 pm EDT

Playtika don't blame me for internet problem

If you are having trouble getting your network working don't blame it on my internet connection. My connection was working just fine.
On this date of 9/14/2021 yours not my connection was down. If you are having trouble getting people on the game because of your network problems just say so as much.

Desired outcome: Just let people know that you are having trouble with your network before saying that I must be having trouble with my connection.

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D
11:02 am EDT

Playtika Computer selecting number

I was playing slotto boss and I was down to the final 2 selections. I was picking #4 and #23, but the computer picked #4 and #6 instead. Number 6 had the 1, 000 multiplier prize, that I lost out on because of the computer. This has happened to me before. I has between 4.0 and 5.0 diamonds in my bank. Instead I got a 10 multiplier instead of 1, 000. This gets old very fast.

Desired outcome: Give me my 1,000 multiplier.....

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R
9:35 am EDT

Playtika Slotomania

Game worked perfectly fine for 2 months. Now it CONSTANTLY disconnects. After 10 to 20 spins it says I lost connection. It is honestly turning me off to the app as a whole. I have made no changes to my phone or even downloaded any other apps since getting Slotomania. I have put a good amount of money into it and I have 376, 000, 000, 000 coins I can't even use enjoyably

Desired outcome: Have the APP work

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L
11:50 pm EDT

Playtika Slotomania game mania offer

The Slotomania has offered a handful of players a promotion to break their piggy and that gives them game mania on a civil treasures. Of course not everyone received this including me. Stop being so unfair and offer the hand that feeds you the same deals. You discriminate and disgust your players. I contacted your so called support and they gave me nothing.

Desired outcome: offer everyone the same deals please

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S
12:47 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Playtika House of fun free casino games

I have been playing house of fun free casino games for a while, I have paid quite a lot of money for coins, previous to the 17th August I had accumulated 400 million coins having won a major jackpot. when I tried loading to play it asked me to consent to a privacy policy which I did, then after loading it back up I had only 15k in the bank. Please can you look into this as although its "free slots" I have paid £100s over the last few years playing

Desired outcome: Give me my 400 million coins back

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R
4:19 am EST

Playtika Poker Heat

Slow loading then it shuts off very often. Often that I lose because the Program closes and takes a long time to reload and I am out of the table. I have lost a lot of chips this way. Of course they chips that I won or bought. I am not impressed. It was not like this before. What is going on ?

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S
10:59 am EDT

Playtika 2 Games of slotomania going

For some reason, I have 2 SLOTOMANIA Games, One with a very small coin amount, the other I have over #billion coins with the level of over 12, 000. The small one needs to go. I can't get FB coins, nor email coins., This has been going on for about 5 days. Can't get support to understand what is going on. It's not any particular game, it's when I click on the link on FB, that takes me right to the SLOTOMANIA home page. That's where I get either the Small number of COINS or a hit & Miss LARGER ONE THAT I HAVE BEEN PLAYING to get to over level o, I know you guys can see behind the scenes, you see the history of my playing, and how many coins I play or with and my level. Don't understand why your support agents WON'T look at it to see which one I play. I am losing COINS.

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Overview of Playtika complaint handling

Playtika reviews first appeared on Complaints Board on Mar 15, 2012. The latest review Losing my points was posted on Apr 13, 2024. The latest complaint Banning payments to bingo blitz ignored was resolved on Aug 04, 2021. Playtika has an average consumer rating of 1 stars from 713 reviews. Playtika has resolved 11 complaints.
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  1. Playtika contacts

  2. Playtika phone numbers
    +972 733 993 800
    +972 733 993 800
    Click up if you have successfully reached Playtika by calling +972 733 993 800 phone number 19 19 users reported that they have successfully reached Playtika by calling +972 733 993 800 phone number Click down if you have UNsuccessfully reached Playtika by calling +972 733 993 800 phone number 64 64 users reported that they have UNsuccessfully reached Playtika by calling +972 733 993 800 phone number
  3. Playtika emails
  4. Playtika address
    Hahoshlim St 8, Hertsliya, 4672408, Israel
  5. Playtika social media
Playtika Category
Playtika is related to the Gambling category.

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