Red Lobster’s earns a 1.2-star rating from 439 reviews, showing that the majority of seafood diners are dissatisfied with their meals.
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Food
My husband and I have dined at Store #0271 in Dothan, Alabama since it opened and we have never had any complaints. However we dined there on August 6, 2021 for lunch and things changed. The service was great, but the food left something to be desired. My husband ordered a hamburger and the bun was so hard he had to remove the heat patty and eat it alone. Also the croutons on my salad were so hard, they could have broken a tooth. Thank you. June Winkler, Blakely, Georgia.
Salads
The Covid is over. Bring back the garden salads plus the regular menus or I will find some other place to eat.
Food and server
3/13/2021 we went to red lobster to have dinner we were there at 3:00 pm we were seated and the servers name was Jordyn N. She took our order brought us bread but no napkins pr silverware she took our order had manager bring our food and when we went to eat it was cold we ordered the date for 2 our steaks were cold they called the kitchen manager he took...
Read full review of Red LobsterBad
On Friday, Feb 26th, 2021, I placed an order, Order # 1157051740 at the 10325 Fairfax Blvd, Fairfax, VA 22030 location. I've placed orders here in the past with excellent quality and service. On this evening, I was notified that my order should arrive around 6:45pm. When I received the notification, I was notified that Zafer would be delivering my food a...
Read full review of Red LobsterThe entire night and staff
My son and I took his sister last night to red lobster in Florence SC my cousin was at the mall and asked what was I doing I told her going out to dinner so her and her daughter joined us I mainly want to complain about the manger on duty I think she is a very disrespectful individual we had a complaint because people that came in after us was receiving the...
Read full review of Red LobsterFood
There was 4 of us having dinner, 1 dinner was ok fettuccine alfredo. I got lobster/salmon/shrimp, lobster was good salmon was so dry is was crunchy, I even poured the butter served with meal to try and help soften but it made taste worse, They forgot my shrimp I had to ask for it. My son had Ultimate Feast, found a hair in food didn't want to eat after...
Read full review of Red LobsterCustomer service
While driving into parking lot to pick up delivery, a delivery guy, Bernardo Vasquez, was quick to come out and swipe side of my car. Have picture to show damage on my car was more extensive than his. Before police was able to get statement, he and his manager who was inside at the time were quick to get my insurance but did not stick around for police...
Online order/ app
I am a frequent customer of RL and a Marketing Professor as well. Thus, I would like to share my recent experience of ordering food via RL website and app.
This morning (Nov 14), I tried to use the app and website to order a party for my friend, I spent 2 hours of my time in the Saturday morning on your system errors:
1> The website and app kept sending ms "wrong password" even though I reset 4 times right away. I do not believe it was because of the wrong passwords because I chose autosave the password on my phone and computer, how can it be a wrong password issue on my side? And when I tried entering manually, it is still "invalid password" on RL ordering site.
2> The random "codes" were a scam too! I typed numbers as the system provided, then I received messages regarding "capitalized errors." I had to enter new series 20+ times before I can make an order.
Really Red Lobster? Your online ordering system must be this bad?
3> When I started paying and entering my card, more than 10 times, I received different errors reasons, e.g. missing items, item on your cart is no longer valid (really? you guys had not opened for the day yet!), ...
4> When I called the RL restaurant, the voicemail of Red Lobster had too many options which a> wasted time of customers and b> led me back to the website! (C'on guys, you are a restaurant chain, not a IRS, why must there be so many options in the auto voicemail? Be straight to the points - food? service? order? etc.)
5> When I tried o leave a Concern, the system kicked me out several time for random reasons! I guesses RL does not want to hear from the customers...
To be frank, after this order I will switch to The Cheescake Factory for my future events. I would have switched today already if I did nit tell my friends to meet at RL.
I am very disappointed since I have been RL customers for years. Last time I visited a RL location in NYS (last week), there were not many customers dined in.
The COVID 19 pandemic drove many restaurants out of business and you guys are doing so bad in terms of online ordering.
I am using Red Lobster for a case study in my Marketing classes from now on. This is an example of why companies are driven out of business!
PS: BRAVO TO THE MANAGER, FORREST, OF THE RL SAN ANGELOS LOCATION! HE SPENT TIME TO CONSULT ME ON THE PARTY MENU.
Unethical behavior
I order from red lobster mayfair wauwatosa on 8/26/20 I order $26 food and I ask for curlside. When I got their and call for my food to be brough out for curbside I was told no one was their to b ring out the food and the person said they could not do curldside and they cancel the order and food even through he said it was ready. That false advertising if...
Read full review of Red LobsterSteve Wegs deserved to die for his wrongfulness in lady lake, Florida
Steve Wegs was not a good manager at Red Lobster in Brown Deer, Wisconsin. Steve Wegs was ungrateful, selfish and did not care about nobody!!! He was the manager at Red Lobster until he got fired by Justin Matherne. Justin Matherne was a religious man who believed in God. Steve was a bad manager at Red Lobster and at other restaurants too!!! Justin Matherne...
Read full review of Red LobsterService
Due to the pandemic we have not been going out but placing to go orders... to support various businesses. We tried Red Lobsters Gateway Brooklyn. We ordered several meals appetizers and entree via the app. After getting home many of the items were missing. Instead of going back as the line to pick up food was around the corner we called. The manager, I guess was busy and didn't answer the phone. 48 hours after leaving a message on the app and complaining still no response. This is my last time visiting Red Lobster. The food we did receive was very salty.
Skimpy salad and menu
The wife and I went to red Lobster in Fort Smith, Ar on 6/27/2020. We live 70 miles away and always look forward to dining at this location every month or so .The last visit on 6/27 20 was the worst we've had there. The salad we had was lettuce only and a choice of 2 salad dressings. They took away the lunch menu and only conveniently offered the regular menu with raised prices because of the corona pandemic .Food was lousy for the hiked up prices.
Food that I ordered
This was eat in. 6/24/2020 the first time my wife and I have came out ! The food was not good at all. I got the Admirals feast, Mozzarella Cheese sticks. My wife ate my salad. Everything and I mean everything tasted the same. It must have all been cooked all together. We came home and both are not feeling to good. Could have got a better meal from a TV...
Read full review of Red LobsterMelinda Vander Vieran; She caused red lobster co-workers to hit rock bottom
Melinda Vander Vieran caused Red Lobster co-workers to hit rock bottom by causing co-workers to walk out and quit on their jobs!!! Melinda is racist and prejudice against black people and black co-workers and She's a thief and likes to steal money from famous businesses!!! Melinda is cold hearted and greedy, She cuts co-workers hours down!!! Melinda is bad...
Read full review of Red LobsterRefund for cancellation of order
On Mother's Day 2020, I waited almost 4 hours for an online order to be completed. I decided to cancel the order and I was told by the cashier that it would take about 3 days for the refund. To date I still have yet to receive my refund. I have contacted Red Lobster twice since then and they have yet to acknowledge me. I simply want my money returned for...
Read full review of Red LobsterCharged for product, but did not receive it
Very disappointed in Red Lobster in Orland Park, IL My husband ordered our meal in Orland Park, IL on May 10th. He went at designated time for pick up. They were not prepared for the onslaught of people that would be ordering out on Mother's Day. My husband called when he arrived and a worker read his order back to him and said ok, someone will be bringing...
Read full review of Red LobsterPick up service was horrible
My wife and I ordered online mother's day dinner after church at 1130 with a pickup time of 5:45pm. We waited unrmtil 7:45pm and still no food. I finally got the manager and told him my name, he looked it up on the computer and printed our order and left. He finally came back only to tell me they just started the order. Not only did I not get our food, I...
Read full review of Red Lobsterservice/ missing food
I took my mother to this location, and once again they didnt have the raw oysters that we tried to order this is the 2nd time we wentin there to order this item, when I ask the mgr. why he could not keep plenty of oysters in his location he gave an half [censored] answer, which, was unaceptable, come on I thought this was a seafood res. the service was very bad...
Read full review of Red LobsterSeating method low quality crab legs and biscuits
We use to love red lobster but the last three out of four visits have been very disappointing upon ordering they come out with crab legs which is what l always order they obviously old leftovers and stink if this happens once it could be an isolated incident but three out of four last visits is terrible sadly we probably will not return to this establishment and and drive further to another red lobster
Read full review of Red LobsterThe wait and the food
Went to Red Lobster on New Years eve in Longview the wait was an hour to be seated then it took forever to get the food. I ordered salmon with shrimp & lobster. The salmon was terrible I brought it home my cats would not eat it. There was just a weird vibe like maybe someone didn't show up for work, empty tables all around while people waited to be...
Read full review of Red LobsterRed Lobster Reviews 0
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About Red Lobster
The restaurant's menu features a wide variety of seafood options, including lobster, shrimp, crab, and fish. Customers can enjoy classic dishes like the Lobster Bisque, Crab Linguini Alfredo, and the Ultimate Feast, which includes a variety of seafood items like lobster, shrimp, and crab legs.
In addition to its delicious food, Red Lobster is also known for its commitment to sustainability. The restaurant sources its seafood from responsible and sustainable fisheries, ensuring that customers can enjoy their meals while also supporting environmentally-friendly practices.
Red Lobster also offers a variety of promotions and deals throughout the year, including its famous Endless Shrimp promotion, where customers can enjoy unlimited servings of shrimp prepared in a variety of ways.
Overall, Red Lobster is a beloved seafood restaurant chain that has been satisfying customers for decades. With its delicious food, warm hospitality, and commitment to sustainability, it's no wonder why Red Lobster continues to be a popular dining destination for seafood lovers across the country.
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Overview of Red Lobster complaint handling
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Red Lobster Contacts
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Red Lobster phone numbers+1 (800) 562-7837+1 (800) 562-7837Click up if you have successfully reached Red Lobster by calling +1 (800) 562-7837 phone number 4 4 users reported that they have successfully reached Red Lobster by calling +1 (800) 562-7837 phone number Click down if you have unsuccessfully reached Red Lobster by calling +1 (800) 562-7837 phone number 9 9 users reported that they have UNsuccessfully reached Red Lobster by calling +1 (800) 562-7837 phone number+1 (407) 734-9000+1 (407) 734-9000Click up if you have successfully reached Red Lobster by calling +1 (407) 734-9000 phone number 3 3 users reported that they have successfully reached Red Lobster by calling +1 (407) 734-9000 phone number Click down if you have unsuccessfully reached Red Lobster by calling +1 (407) 734-9000 phone number 2 2 users reported that they have UNsuccessfully reached Red Lobster by calling +1 (407) 734-9000 phone number+1 (407) 734-9232+1 (407) 734-9232Click up if you have successfully reached Red Lobster by calling +1 (407) 734-9232 phone number 0 0 users reported that they have successfully reached Red Lobster by calling +1 (407) 734-9232 phone number Click down if you have unsuccessfully reached Red Lobster by calling +1 (407) 734-9232 phone number 0 0 users reported that they have UNsuccessfully reached Red Lobster by calling +1 (407) 734-9232 phone numberMedia Contact+1 (407) 734-9641+1 (407) 734-9641Click up if you have successfully reached Red Lobster by calling +1 (407) 734-9641 phone number 0 0 users reported that they have successfully reached Red Lobster by calling +1 (407) 734-9641 phone number Click down if you have unsuccessfully reached Red Lobster by calling +1 (407) 734-9641 phone number 0 0 users reported that they have UNsuccessfully reached Red Lobster by calling +1 (407) 734-9641 phone number
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Red Lobster emailscomplianceethics@redlobster.com100%Confidence score: 100%Supportmheintzman@redlobster.com99%Confidence score: 99%communicationeettori@redlobster.com99%Confidence score: 99%Communicationgiftcardservices@redlobster.com97%Confidence score: 97%support
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Red Lobster address450 S Orange Ave, Orlando, Pennsylvania, 32801, United States
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Red Lobster social media
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Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreSep 29, 2024
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