Ross Dress for Less’s earns a 1.6-star rating from 661 reviews, showing that the majority of bargain shoppers are dissatisfied with their finds.
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poor customer service
I went into ross to buy a few things i had a bag that was broken mind you i already bought things from ross and i asked if i could have another bag the woman made me feel like i did something wrong she said they don't give out bags if you dont buy anything from ross i bought 6 items so what was the problem no more will i go to that store i felt so ashamed
Read full review of Ross Dress for Lessmy co-workers and m.. o. d and manager
Im working thieralmost 3months untill now... Im working hard right thier everything they want to do i'll always follow and make it even is not of my job... I dont have any complaint about that because I want to help my coworker and the store but after 2months they change it the atitude from me all of my coworker they talked all people worked in ross that...
Read full review of Ross Dress for Lessloss prevention young lady
I was telling this young lady with glasses named Kennya. That Ross should have strong rules not to let customers come in with food or drinks to the store. I show her that the boots I was interested in buying had a stained on them she was rude by telling me . Thank you for letting me know have a nice day. That is not the way to talk to a customer.
So I told her to let me talk a manager and he came over and she switch the story. She told me that because she had the earpiece set she couldn't hear me. Why she didn't say that I don't know. To me this is not the way to talk to a customer. She should have said.madam someone is telling me something wait a minute. She was rude. I hope she gets desiplined. Or written up.
managers
I was at checkout by young woman and her manager came in and started pointing out everything she had been doing wrong infront of us. I found that completely disrespectful Not to me but to her who she was just doing her job and no a good way of criticism. I won't be coming back if that's how one employee gets treated who knows how many else do. A complete...
Read full review of Ross Dress for Lessreturn policy
I bought a suit case at a different Ross in San Jose. When I tried to return a a Ross on Capitol zip 95133, the manager Parm said she can't take it back because it was used. The tag is still on and I never use it. I insist that it was never used and I just got it a week ago. She said her store doesn't sell this product and I need to go back to where I originally got it. Does Ross policy is same for all or each manager made their own policy. This is a very bad practice for a chain store like Ross
It is a common practice with this company. I am in New Jersey and encountered same in one Ross, went to another Ross and my return was taken with no problem. The good prices are just not worth the aggregation. They take away any enjoyment you might get from shopping.
It is a common practice with this company. I am in New Jersey and encountered same in one Ross, went to another Ross and my return was taken with no problem. The good prices are just not worth the aggregation. They take away any enjoyment you might get from shopping.
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bad experience
Yesterday my mom went shopping and Ross at manhattan blvd, harvey, La and she bought 4 items and the store cashier charged her for 5 items my mom went back to tell the lady what happened the lady went and called the manager but the employees beside her were laughing and making fun of her because she was hispanic and don't know that much english even thought...
Read full review of Ross Dress for Lessstore sanitation/safety
On several occasions, including friday september 20th, while shopping at your store in clovis, ca, I witnessed people bring their pets into the store. I understand "true" service animals and believe in their validity, however untrained companion animals do not belong in a grocery store! On this occasion, the customer had an adult pit bull with her. I personally do not feel safe with an aggressive breed that was clearly not a service animal in the store with kids, elderly, and the general public.in addition, service animals should never ride in the carts for sanitation reasons. Please educated your associates about how to address these customers and handle these situations. By allowing companion animals or emotional support animals (not recognized as service animals by ada) you are risking the health and safety of all of your employees and customers. I would appreciate your prompt response to this matter.
no one cares just leave
hispanic discrimination and persecution
I want to apologize for my english is no the better; I am a 33 year old Hispanic pregnant woman which i went to one of this stores to make some purchases like usually i do for my and my future baby, but today I lived an unpleasant and disrespectful experience in the store N 1064 locate in Sunrise, close to my house.
I retired as soon as possible from this store becase since i entering until my final purchased was escorted for one of your security associates, looking constantly my personal bag hinting as if i was doing something wrong (theft)
I agree with you have a security system but they should more caoutious in their procedures, i believe that because my hispanic appearance i am feeling that you personal store have violated my privacity and the right to access to the store.
I was born with good values of honesty and respect, so I consider having the same treatment with their customers main asset of the company.
I hope you take it as a suggestion and be more respectful and cautious in your procedures.
GLORIA QUIROZ
[protected]
[protected]@gmail.com
09/20/19
staff behavior
I am from San Francisco Bay Area and meeting friends in Honolulu. Visited your Chinatown store on Hotel Street. On 9/19/19 around 1:15pm, I bought a bottle of shower gel and one of my local friend told me that I can check it out at rear cashier's station. When I went there, the cashier's station was closed. I had to go up front to pay. After paid for the item, I went to back door to meet my friend. She was talking to rear door loss prevention staff Brad to air her dismay, but Brad was brushing her off and interrupting her conversation by greeting several incoming customers one by one in the middle of my friend's short conversation with him. When I meet up with my friend, Brad was just turning away from my friend and walking up to and making small talks with his other loss prevention colleague and I overheard of his remarks in sarcastic tone about this woman was making noises on closed cashier's stations. I don't think this is the right attitude and ask to talk to the manager Berna. Berna was very good in handling the issue professionally promising to make necessary improvements. I, as an educated scholar and you, as a reputable national chain store, we all strive for better manners and customer satisfactions. I'd like to call to your attention to provide staff training to staff like Brad for improving his discriminatory behaviour. Thanks for your attention and looking forward to receiving your response soon.
James Wang, Ph.D.; PE.
[protected]@yahoo.com
trash cans outside store overflowing with smelly garbage!!
The Ross Dress for Less at 1433 W. Interstate 240 Service Road, Oklahoma City, Oklahoma has a very disgusting large trash can that is overflowing with nasty smelly garbage right in front of the store!! Who wants to shop in a store when you have to pass by this!! Why in world can't the manager have this emptied every day or at least when it's full and overflowing onto the sidewalk!
Read full review of Ross Dress for Lesssecurity guard and cashier
On 9/16/19 I was rudely talked to by the Security Guard. She was very rude. I was emptying the cart as I was exiting and she did not give me a chance to return the cart instead she rudely told me to put the cart away. She was loud so everybody could hear. Her mannerism was not professional and extemely rude. At that time one of the cashiers made a loud...
Read full review of Ross Dress for Lessrestrooms and management
The restrooms need to be remodeled they are discusting and this is an extremely busy location and the system in place does not check customers out in a timely manner. The manager when approached just told the line of people going ALL the back to the back wall and over "Employees called out so..." yet he did not get on a register himself to help his team at...
Read full review of Ross Dress for Lesscashier
Cashier at Pttsburg Ca 94565 was sooo grumpy. Did not even say hi when we went to her register, didn't not even say thank you or goodbye. Simply nothing with a frowned annoyed face. She shouldn't be working there if obviously she hates her job. What a snob!
Date:09/09/19 7:38 PM
Store:0180
Tran: 9067
And the cashier was 946219
Mary Anne Riehl
[protected]
under armor shoes
I bought a pair shoes on August 25, 2019 and they started to fall apart the fourth day after I had them. So I happen to go into the store on September 7 today and asked the girl if I wanted to bring them back what would you do since I've already warned him, she went to the manager and the manager said basically that once I took them out of the store they were my problem and there was nothing she could do about it. I find that very dissatisfying. How is it that I can buy a pair shoes that are not even 16 days old yet and you can't do anything about it not even a store credit, ? Yes they are worn, but they should not of started coming apart after 16days . Specially since I didn't even wear them for that long of a period? So am I found it very unsettling that I was talk to you and treated this way while I was in the store, a store that I frequent a lot which I'm questioning that decision now since I was treated that way so I'd like someone to get back to me and let me know exactly if this is true, and you guys don't back your products.If so I will not be shopping there again .thank you. ..
You shopped at Ross for shoes, of course it’s your problem after you take them, you’re in the wrong here IMO
[protected] blk lg tote
I am submitting this because I am very disappointed in the purse that I purchased. [protected] Black Tote for $22.99 on July 1 2019. I shop at Ross almost exclusively and until my experience at their Carrollton store, I have been super satisfied with my experiences. I understand that they cannot accept products that people use and then return, but there...
Read full review of Ross Dress for Less and 1 commentproduct
I have shopped at Ross for less only a few times and each time I have been highly dissatisfied with the quality of clothing/shoe items. Brought a pair of shoes wore then, 7 days, before they literally started to come apart. Went to return only to discover they only accept items NOT WORN. Brought a pair of pants last week 8/25, they lasted 1(ONE) day. The brand said Sagharbor, a brand I have brought a lot of, this could not be the same. In one day they lost shape something I have NEVER seen in any item of clothing, it has 3 percent spandex, 20 percent, & 77 rayon. The spandex threads in the material literally started to pull from fabric and pants looked they grew a beard?!?. I did not buy them to fit tight at 67yrs of age, comfort is more a priority of course I can't return them I put them on, 1 day
Ross for less means, less quality, won't buy there again, waste of money.
in store customer service
There are 2 lines at the store; one for returns and one for sales. I was returning an item and stood in the return line the rude woman at the ONLY register that was open looked right at me and didn't guide me to use only the sales line. When I saw that she kept taking only customers in the sales line and didn't offer to help me with my return I asked her if I'm in the correct line for a return. She said no it's one line, I asked her why she didn't tell me that before in the mean time the other mine got 4 people longer. And I was returning ONE item! Very rude! There's never staff there to help! And worse why are there 2-line one for returns and one for sales if they are not being used that way! I will never shop here again!
racism
On September 2, 2019, I went to the Ross store located in The Loop to change some shirts that my wife had given me but that didn't fit me because of the size, so I decided to change them for a larger size, At that time I approached the line of changes and who attended me was the Manager of the local mrs. Katy, unaware of her last name, indicating that she...
Read full review of Ross Dress for Lesshorrible manager at ross store in hiram ga
Last week I had stopped by at Ross Store in Hiram GA to shop for a dress, and I paid using a merchandise voucher. I had forgotten how much I had left on the merchandise voucher, and noticed a $20.00 something $ amount written on the card in red along with another amount in black ink. So I assumed I didn't have enough on the card and took my credit card out...
Read full review of Ross Dress for Lessaldo pocketbook
I bought the above pocketbook in your 8800 W. Charleston Blvd, Las Vegas store on August 10, 2019. I returned to this location yesterday August 23, 2019 to return or receive credit because the bag broke, just falling off my shoulder. I had the bag for twelve (12) days! The total price with tax is $35.71. I was told by your nasty return person that since I...
Read full review of Ross Dress for LessRoss Dress for Less Reviews 0
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Ross Dress for Less Contacts
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Ross Dress for Less phone numbers+1 (800) 945-7677+1 (800) 945-7677Click up if you have successfully reached Ross Dress for Less by calling +1 (800) 945-7677 phone number 0 0 users reported that they have successfully reached Ross Dress for Less by calling +1 (800) 945-7677 phone number Click down if you have unsuccessfully reached Ross Dress for Less by calling +1 (800) 945-7677 phone number 0 0 users reported that they have UNsuccessfully reached Ross Dress for Less by calling +1 (800) 945-7677 phone number
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Ross Dress for Less emailswebmaster1@ros.com100%Confidence score: 100%Support
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Ross Dress for Less addressOffice 5130 Hacienda Drive, Dublin, Maryland, 94568, United States
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