Ross Dress for Less’s earns a 1.6-star rating from 661 reviews, showing that the majority of bargain shoppers are dissatisfied with their finds.
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Manager/customer service
I stood in line today for 20 minutes at the only cash register with a light on at the Ross Store on Magnolia in Riverside, CA. As I got next in line the lady asked if I had a purchase and I said yes. She said I was in the wrong line and had to go get behind the others in another line that had formed long after I had already been standing there. I told her I...
Read full review of Ross Dress for LessMerchandise complaint
I visited the ross store #1376 on 2/27/21 I placed a ring on hold with the cashier desk upon arriving to the store, I was reassured my merchandise will be available at checkout. I browsed the store to shop for other items after 1 hour I went to pay & spent $243.00 to find that cashier adriana sold my ring to another customer. Unacceptable service!
Read full review of Ross Dress for LessW2
I have not receive my W2 from ross and its almost the end of february 2021
Cashier - unethical behavior
I just encountered an ugly situation with a cashier named Martha, she was very rude, bad aptitude, very sarcastic, but this is not the first time I've seen her treatment customers like, today was my turn. I was returning a pair of sunglasses that I bought at another store on clearance, she refused to return them, even though I had my return receipt and I...
Read full review of Ross Dress for LessEmployees/store manager very unprofessional and rude.
The store manager and her employees at Ross, (Ewa Beach, HI) gossips right in front of you. I was holding back to wrote this review, but it's happened too many times (every-time). She gives dirty looks, and says sarcastic remarks. Please train management and staff to be more professional. "Without (us) customers, you wouldn't have a job!"
Read full review of Ross Dress for LessIncorrect pricing
I came to Ross to purchase some gifts for Valentines Day, and was happy about my purchases. One of my purchases was some DKNY slides for women. They were marked as 13.99 but rang up as 17.99. The manager Shana, told me that it was a mistake that all of those slides were marked incorrectly, and she could not give me the price that was marked. Unfortunately, I returned all the items that I purchased. I wanted them but felt mistreated.
Desired outcome: Training for better customer service.
Better training for employees and a change it markdown policies!
On January 26 at approximately 4:30, I shopped at your Turnersville store in NJ. The cashier forgot to give me my senior discount. He asked a manager who was also checking how to do it but it wasn't right. He told me I got the discount but it didn't show on my receipt so I came back in with several bags and asked to speak to a manager. The first manager...
Read full review of Ross Dress for LessSale items are given to employees friends or family only
Today, Jan 25 I saw a Ross employee to ask two women (their friends may be) to put on some stuff into their carts... and after she collected everything, that same Ross employee came and change the price stickers ($0.49 cents) and (0.99 cents)
After that that lady came to bill counter and pay very little amount for 4 full carts.
If someone wants to CHK then please CHK the camera recordings of Ross (Erie Millcreek mall) between 11 and 12 pm.
This is so sick
Please take some action against those cheaters...😞
I have a problem with the way Ross does the markdowns. I don't have a problem with employees getting the discount but when I am shopping sometimes the item hasn't been marked down yet. The employees are in the process of doing the mark downs and management will not let staff scan your items before you get to the register. I understand they have to get the markdowns done but if there is not a sticker with the markdown price on the item, the customer still pays the regular amount. This is not fair to the customer. There should either be a scanner at the register so the cashier can check or there should be an employee, a floater, who can do other tasks in between scanning items for customers before they get to the register. Unfortunately, Ross's system does not register the sale price at check out without a discount sticker. This should be fixed.
Inappropriate t-shirt logo and demeaning customer service
You are carrying a sign language tshirt that is not American Sign Language. It implies gang symbols and Racial hand gestures as if they were letters. If one signing symbol was wrong I would say someone made a mistake. Two out of four and It is intentional. The second symbol is not the letter O in sign language but actually a known gang symbol. The last one...
The manager at Ross
The manager at ross was very disrespectful she threatened me she was yelling at employees she gave me no help at the register dartanya I am going to sue ross for poor customer service and kicking me out
Read full review of Ross Dress for LessCustomer service
January 15, 2021
Store: 1361
Register: 06
Trans: 8273
Receipt number #1361-06-8273-1015-4
Time of incident: 6:14p.m.
Associate: 664275
Associates name tag: Odessa
My name is Nelisha Mitchell. My 16 year old daughter went to your store in Kearny Mesa, CA, to do an exchange for a rug. I was waiting in line for about 5-7 minutes waiting for the only cashier Odessa to finish up what she was doing. She noticed us because we were the only ones in line. She appeared to be taken her time. Another customer walked up and she to look at them and stated, I can help you ma'am. I stated, ma'am we have been here waiting, she replied, no, I'm just going to take care of her. I stated, ma'am that is not correct, we have been here waiting. She told the customer to just wait. She state, come-on very brash! She was huffing and puffing making breathing sounds, it appeared she was very upset with her body language, moving the products around roughly as if she was very upset. My daughter was present and witnessed this behavior also. It was like Odessa was angry.
I asked the door person if there was a Manager available. The Manager came and assisted me. I expressed my disappointment with being treated so very poorly by Odessa. Odessa appeared without remorse. She offered no apology!
As a black woman in America and dealing with racial uproar and being treated this way by another black person in 2021 is extremely unacceptable. I am requesting Ross Corporate offices to address cashier Odessa's behavior. I am doing this for every person that comes after me, in hope that cashier Odessa will think twice about how she treat customers.
I love Ross store, however, I never want to deal with your unprofessional employee and her unprofessional behavior.
What I'm requesting, is a loaded Ross gift card! :)
Thank you for reading my letter. I am requesting a response. This is important to me. I am highly disturbed. Thank you.
I am a former Supervisor of Delta Airlines and I believe if you are working in Customer service, you have to love helping people.
Regards,
Nelisha Mitchell
[protected]@gmail.com
[protected]
Desired outcome: A loaded Ross gift card! I love Ross!
I bet you egged her in or made up this poor little me I'm an Opressed black women bs. Get over yourself
Sexual conversations
In July 2020 Whitney Coalter from store 2037 was showing employees and inappropriate picture of a male part, in the stock room and also on the floor. The store manager was told a few days later and she was giving a verbal warning and since then she has continued to have sexual conversations with store employees. On 1/9/21 Whitney was in the front of the store talking to 2 employees about "deep throating" "Being choked".
Read full review of Ross Dress for LessManager
On January 1st 2021, we visited Ross Nimitz in Honolulu Hawaii. Upon this visit we were harassed about touching clothing yet everyone in the store was touching everything while sneezing & coughing into their hand. A manager (dayna or daena) however you spell it approached us twice in less than 2 minutes & kept harassing us about touching the...
Read full review of Ross Dress for LessEmployee discrimination
Been working for Ross since March of 2020, when they decided to open the restrooms publicly they made every employee sign a form saying they would all have to clean the restrooms and rotate. For the last few months they have scheduled me to clean the restrooms daily on the hour every hour. They have not been rotating the employees. Several employees have...
Read full review of Ross Dress for Lessservice
December 12th went into store to see if I could find loose clothing for up coming surgery. Found my items and went to the jewelry counter. The girl saw me but started taking care of customers ready to check out.so rang the buzzer to let her know I was ready as well. A few more got checked out. Ok now to the real complaint, when checking out I asked if I could take the cart to my car. I'm disable due to a stroke, walk with a cane. told to park my car in front of the store. So I did, came back into the store to get my cart to go no further then the front of the store to get my bags in the car and was told the cart can' leave the store. I HAVE ONE GOOD HAND TO USE, NOT TWO, ONE.
Well then I lost my temper, I'm at the door and said something. like well is there anybody here that can help me since i'M DISABLE. The manager never said a thing, like, sure we will find someone to help carry your bags.I said some nasty things at that moment, took what I could carry, put it in the car turned around and she was there with the rest of my purchase. It's bad enough people are just rude, everyone from customers to the cashiers just looked at me, but the store itself does not have mobile carts for the disable . Anyone with disabilities, not convenient, management could care less. This manager wasn't going to say a thing while she was passing me my bags. She didn't look at me and stupid me, I said thank you. I have always loved Ross store, better than Marshals, Target you name it. I realize you have no control over the staff at every store. It should be a given to try making the shopping experience a bit easier at any store for those of us that are handyicap. In case your interested, Bel Air MD.
Cindy Alley
Unprofessional
Loss prevention lady in Camarillo Branch California is very discourteous at me, I just left the pants at the bench because i'm not getting it because i'm already close to the counter to pay and she humiliated me in front of lined customers of saying very humiliated words of not putting back that pants to the same rack! Not doing her designated job of lo...
Read full review of Ross Dress for LessUnprofessional, discourteous and unethical service and discount program that does not serve the senior customer base as well as it should. Well
I shopped at Ross in Rockwall, TX off I 30 and Ridge Rd. on 11-3-20. I m not a frequent Ross shopper but do remember as a reminder, the checkout clerk would ask me, to show my driver's license if I wanted my 10% disc. What happened to those day s? I did not think to ask for the discount, walked out, then turned around and walked back in and informed one the...
Read full review of Ross Dress for LessUnable to do exchange because cashier did not know how
I went into Ross Dress for less located in Ocala 34470. I originally purchased 172.13 in items and was told the dressing rooms are closed due to the pandemic so if any of the items did not fit I would be able to exchange them for other sizes. After going home to try them on some of the items did not fit so I went back to the store to choose a different...
Read full review of Ross Dress for LessCustomer service and harassment
My complaint is about the Ross Dress for Less Store in Stone Mountain off Stone Mountain Hwy by the big lots. The store manager Rose was very disrespectful and rude to me. I spoke to Rose on October 26, 2020 and she scheduled a interview. I also called her back the same day and confirmed it. October 28, 2020 I was 15 minutes early, she was not there. There...
Read full review of Ross Dress for LessUnprofessional employees
Went in today to shop as as soon as they opened. I ran to the back before starting to shop to go to restroom. While i'm in restroom employee comes in and tells me I have to ask permission to use the bathrooms and was not supposed to just come in and she was trying to clean. I did not see her when I went in the restrooms and they were open and did not have...
Read full review of Ross Dress for Less and 1 commentRoss Dress for Less Reviews 0
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Overview of Ross Dress for Less complaint handling
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Ross Dress for Less Contacts
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Ross Dress for Less phone numbers+1 (800) 945-7677+1 (800) 945-7677Click up if you have successfully reached Ross Dress for Less by calling +1 (800) 945-7677 phone number 0 0 users reported that they have successfully reached Ross Dress for Less by calling +1 (800) 945-7677 phone number Click down if you have unsuccessfully reached Ross Dress for Less by calling +1 (800) 945-7677 phone number 0 0 users reported that they have UNsuccessfully reached Ross Dress for Less by calling +1 (800) 945-7677 phone number
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Ross Dress for Less emailswebmaster1@ros.com100%Confidence score: 100%Support
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Ross Dress for Less addressOffice 5130 Hacienda Drive, Dublin, Maryland, 94568, United States
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Ross Dress for Less social media
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