Ross Dress for Less’s earns a 1.5-star rating from 663 reviews, showing that the majority of bargain shoppers are dissatisfied with their finds.
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rude manager
i went into the ross store to purchase a pair of shoes. once at the front of the store to be checked out i seen that the line was long and there was only one line open. i over heard the manager calling someone else up to open another register so i moved over so i could go ahead and be checked out. well the manager seen this and instead of allowing me to be checked out he sunt thegirl away and opened a different register and called the next two people in line to be waited on when they were next and took them in front of me. i stood there in awww . he looked at me and said that he was trying to move me up in line but i choose to stay in the back. my response to him was that i was just trying to figure out why would he take them when they were next in line nd he could have just taken the lady in front of me and me . he ten makes a statement to the mexican people nd say it is always my black sister nd brothers who act ugly. my response to him is that he hasn't seen ugly yet. i got so mad with him that i left without purchaseing my shoes. i feel something needs to be done for those racil comments.
The complaint has been investigated and resolved to the customer’s satisfaction.
extremely rude and careless associates and managers
I live in Bossier where there is a Ross store but I work in Shreveport where there is also a Ross store. One morning I decided to stop by the near by Ross in Bossier City to see what kind of product they had. It was pretty slim pickings, which is expected since it's much smaller and newer than the Shreveport store. However, I managed to find two pairs of shoes that I wanted to take home and try on with my clothes at home to see what outfits I could possibly put together. I knew I would be returning one of the shoes, because as much as I would have liked to keep them both, I am a college student who shouldn't be spending $50 on shoes. I'm sure someone out there can agree with me. Anyways so after that I headed into Shreveport to visit the bookstore where I planned on studying for a bit. Along the way I stopped at the Shreveport Ross to see if they had a better selection than the Bossier store. Well, they did, of course, so I ended up exchanging the two pairs of shoes that I had bought previously for a different pair of shoes, and a $20 jacket. After that I continued on to the book store where I studied, at most, 3 hours. As I headed home, I caught a case of buyers remorse and decided to swing by the Bossier store again to return the jacket I purchased at the Shreveport store. I was planned on keeping the shoes because they were only $17. When I walked in with a return I was immediately scorned by the cashiers with their dirty looks and snooty attitudes. I placed the Ross bag containing the jacket on the counter and apologized to them for returning as I am an assistant manager at my own clothing store and I know how it can hurt your daily numbers when merchandise is returned. Considering the jacket was only $20, however, I figured it wouldn't hurt them too bad. The associate jerked the jacket out of the bag without as much as a word and then tossed it down in disgust claiming she couldn't take it back because it didn't have a tag. In my horror I looked down to see that the jacket did in fact NOT have a tag. Well, let’s see. I bought it, tossed it in my backseat, went to the book store, then 3 hours later I cam here. The time on the receipt clearly stated that at least. I was confused. I explained to the cashier that it had a tag when I bought it, and that that was only 3 hours ago . I couldn't for the life of me figure out where the tag went, but I surely had nothing to do with its removal. She then proceeded to tell me that the jacket looked washed and worn as well. WHAT?!?!? Did I mention it was a vintage pleather jacket? Now you tell me how I bought, worn, and washed a pleather jacket in 3 hours. Geez lady have some common since. After explaining my case and still getting nowhere I asked for the manager. I told her my story, and without even a reply, she turned to the associate and said, “Just return it. I’m gonna throw it away anyways." WOW! Great client service! Ok, whatever so they decided to return it. But wait. After handing the associate both receipts to show her that I had done the previous purchase that morning and then the exchange for the jacket, she was more than confused. Without a word she walked off taking both receipts with her. I stood there and waiting assuming she was consulting the manager again about the return. 15 minutes later the manager returned. She handed me the receipt and she couldn't return it and that I would have to go to the Shreveport store. Then she walked off. No apology or anything. I didn't even get the bag back! I had to carry the jacket out in my hands. So I headed back to the Shreveport store, where luckily the girl that rang me up that afternoon was there. She vouched for the fact that I just bought the jacket earlier that day and that it looked exactly the same as it did when I bought it. They returned the jacket for me, which I was glad, but, when I asked the manger if I could have the number to call for complaints, she gave me some guy's personal phone number who didn't answer, or call me back for that matter. I had to research online to even get the "complaints" number, which ended up being a dead end, as well, because it was out of service. I won't be back to Ross.
The complaint has been investigated and resolved to the customer’s satisfaction.
dude WTF you can return, its clothes, you have a receipt, its just like any other clothing store, you return things, if there was a problem with the thing you bought, then return it, there shouldnt be any excuses, ive never heard of some ###, you cant return things without the price tag complete ###, the receipt is there to show proof of purchase and ###, they just dont want you to return it and expecting some mindless customer gonna take off the tag and expecting them to throw it, NOOO ### RETURN THE THING OR SUE THERE ###'S.
My incident happen in San Jose, Ca Curtner location of Willow Glen.
On sunday I went to Ross with two dresses and receipts inside the Ross plastic bag for return. As I entered, there was a super long line. So I decided that I don't wan to stand in line once for the return and then another time if I decided to buy something. I saw some dresses that I would like to try on. I went to the dressing room and the rude fat woman (between 20's to early 30's) told me I cannot bring my bag into the dressing room. I told her she need to make sure no one touches my stuff and she said okay. But I can tell that look on her face that she didn't like what I just said to her.
As I came out, she was no where to be found and there was only one bag there, so I assumed it is mine cuz there is no other bag outside of the dress room. I ended up not buying anyting and decided to return my two dresses during the weekdays since it is always quiet and no line. I am a stay home mom. Today, I decided to go and return my dresses and I opened up the bag which was tied in a knot. I was shocked to find out that the items inside the bag wasn't mind. There was a pair of children jeans size 14 with brand name tag but no Ross tag and a super huge polyster cheap pair of short with a ross mark down tage of $5. My gutt feeling is someone must heard what I told the dress room lady that it is two really nice dresses and she must look after it cuz I don't want anyone stealing them.
My worst fear happened on sunday. Someone stole my bag and walked out of the store since there is no sensor on them. Or my other hutch is the store dress room employee got pissed off at me and switched the items to get back at me.
I called to the store today and no one seem to care enough to help me. They told me that the store manager isn't there. I guess I have to take that big lost and return the polyester shorts for $5 store credit since it is not my item and I don't have the receipt to it.
This happen like around 2 p.m. at Ross. If you are corporate, you should make your employees are accountable for things like this cuz if it happen too many times, you will lose your good customers and attract only the bad customers. Deep in my heart is that I stil think that the Ross Employee switched my stuff to get even with me. I spend hundreds of dollars at Ross already. You wouldn't want all your customers to go to Marshall and TJMAXX. They carry identical products for similar prices. I am just a loyal customer and only putting up this complaint so higher mangement know about these kinds of issues at Ross.
If some Target can help friendly and polite employees, you can too do that!
i worked at the bossier store up until september. what did the associate look like that gave you a hard time?
I agree with the customer. You can return anything at Ross even if there wasn't any price tags on it. They usually say that whenever they get "suspicious" about the customers. Actually when I was working in the service desk, I accepted the old returns even though they bought the items years ago. They're usually markdown to a $0.49 price. Remember the customers are always right.
I work at Ross. We cannot return clothes without tags no matter where you bought it or when. Don't blame the employees call and complain often, because quite frankly I hate being yelled at when I can't return something for someone. So when you complain you help us out, if they listen to you. Now about the employee, I won't make excuses for her but, I have been in that position when after standing on my feet for 6 hours, I keep having customers who don't read the return policy trying to return stuff they bought six months ago, or stuff that they wore and are returning. I think you just were caught in that sixth our, when she is just tired. She's human and has emotions too.
in response to dirty stores
I work part time in a Ross Store, that recently opened in February, (Tulsa Hills Ross in Tulsa Oklahoma). Thus far the store is still in excellent condition, although we work hard to keep it that way! By now, it could easily look like other Ross stores in the area. Sometimes the calibur of your clientele and the attitude of the customer will and does determine how well your store will be kept up. This particular Ross is in a fairly new shopping center, and we are constantly complimented on the condition of the store. I always, always make it a point to thank them, and I also throw in a comment about the customer helping us keep this store in good shape. Now before we get the store in shape before the opening of the next day, we find merchandise all over the place. It would surprise you, or maybe not how disrespectful the customers can be to the merchandise and the store. I have all too many times seen shoppers drop their children off in the toy department while they shop, and the kids tear into the packages, and leave things all over the place! My mother taught me to put things back where you got them. It is the most simple rule to follow, and would go a loooong way towards helping the employees of Ross keep the stores looking nice. After all Ross isnt in the business of having a huge payroll, because as of late, management has been requiring us to be out of the store at night within a certain time period, and this makes it hard to keep the store up, when you have constant turn over and customers trashing the stores. It's not up to Ross employees alone to keep the stores nice, it is also helpful for the consumer to just simply put things back on the shelf or racks where they belong. Hopefully this new store dosent fall victim to the trashy store reputation that Ross has, because when it does, I will quit! So as a consumer, if you encounter a new Ross Store and it is in good condition, truth be told, if you do your part to help keep the store nice, by returning merchandise to the rack or shelf where you got it, or simply hand it to a store employee, it will really help them keep the store in good shape. BTW, we have some of the nicest employees, and we get compliments on the politeness, and the customer service we give the consumer! : )
The complaint has been investigated and resolved to the customer’s satisfaction.
There are two Ross stores near me. An older one is dirty and full of people who don't watch their children and do not care if their children are dropping things on the floor. We just went and in the shoe aisle at the back you couldn't even get through one end because the entire floor was covered in shoes. I truly feel sorry for the employees and I watched as a mother was going down an aisle and her baby was just grabbing shoes and tossing them on the floor! I am going to recommend to them that they put up signs asking people to please put things back on the shelf and other signs that let people know that their children need to remain in their presence and be attended by an adult. They let their kids run around the store and it is so ridiculous. As a child I would have never even thought to grab anything off the shelf without asking and if I did I know it would go right back where it came from or I would be in trouble. Apparently the way people are raising their kids is lacking in morals, common sense, respect, and manners. The nicer Ross had less stuff in it as the Christmas sale just passed so we wanted to go see if the other had some stuff we were looking for. Luckily they did or else it would have not been worth it just trying to brave the people, children, and piles of stuff on the ground that people rudely leave. I understand putting something back randomly on a shelf, I am sure people do that all the time, but leaving it on the floor is just completely disrespectful. Plus then the shoes and merchandise gets dirty and the next person doesn't want to buy dirty things. Anyway, people need to be more respectful of any store and we wouldn't have to refer to it as "the dirty Ross" if other people wouldn't make it dirty. I even saw one area where someone's child (I'm assuming it was a child) opened a bottle of lotion and squirted it all over the merchandise on the shelf and all over the floor and then threw the bottle on the ground. So ridiculous and if I knew my child did that they would be spanked and made to clean up that entire area and apologize to the employees one by one. I am positive those poor employees have to stay there at the end of the day cleaning until everything is put back in its place.
It is not the employees, it is the customers. I've worked in retail and no bosses would ever allow employees to leave a store in a trashed condition, it is the customers through the day. And the employees can't walk behind everyone all day and clean up after every single person.
People are truly pigs. If people would put there stuff back where it belongs half the stores wouldn't look the way they do. You can't expect a few employees to pick up and clean up after the hundreds of customers that flow through the store each and every day. Don't blame the employees, blame the customers.
I completely agree with you. I work there too and always see how customers throw away merchandise and misplace them. People shouldn't always blame Ross and its employess, they better think first maybe the customers have something to do with it too... If most of them would follow the simple rule - put it back where u got it from - Ross would be clean and nice like other more expensive stores... Trust me
incompetent manager
On Sun, Aug 16, 2009 at 9:46 AM, Bobby Cogossi wrote:
Shawntain Gomillion is a incompetent store manager and a liar as well!
Hello my name is Robert Cogossi @ store #1130 Levittown Town Center, (associate #[protected] Thimbleberry Ln. Levittown, Pa.19054. My phone # [protected]. I AM NOT ONE TO DO THIS...I have been in retail over 20yrs. I am greatly sadden to address that I have dismissed myself today @ 1:45pm.Aug. 14th 2009 due to the ongoing unprofessionalism, mistreatment, and disrespect that comes directly from the management team. I am not alone and I could guarantee you several other employees would COMPLETELY back me up. I was very excited to come work for Ross, I have bit my tongue on several occasion. Ever since the store opened the moral, attitude, and atmosphere is NOT all what it is suppossed to be. I had a bad vibe from the get go. From day to day schedules to no schedules being posted, day to day changes on how to to do things up front, no communication, disrespect, to requesting an FES manual which I never received on how to better understand my job, to my pay rate which is 1.75 less than the rate I was hired at and have NOT YET received a retro differential check. Employees coming to me about the way Shawntain, Nanci, and Demaras talk to them threatening their jobs an are afraid to say something cause they are afraid to get fired- Customers cursing at me at checkout waiting too long in line-the disrespect we are given in front of a customer and the list goes on. No communication-its disorganized-no wonder speed transactions are slow at the register. I don't know the true aspect of a FES cause the job duties and supervision I took on have been slowly taken away. Why? At this point the mangement does not care about nothing but themselves, not even the employee and the customer. My experience at Ross has been nothing but aggrevation and stress-for the money I am making its not worth it? I do the best I can when I work and the mgmt. is never happy its always a negative atmosphere/comment right from the opening to set the moral for the day. I called David Silverman on Aug 7th told him what was going on...no reply nothing! I called corp/payroll on Aug. 8th left msg. again no reply. What I am I to think? As per conversation with(Aaron)another associate(SPS) who also called corp. no one knew our pay was a problem and they we're not happy about the situations. There were comments made about the cashiers and myself directly and that "something was going to be done about it" was this a "threat" about my job/our jobs? The comment was clear from Shawntain. FED-X comes in, I page a MOD for a signature, Markesha(cash office/Cashier) is on the register, Shawntain calls for Markesha on the phone tells her to sign for it(not a mgr) Aren't all deliveries that come through the front door to be signed by a MGR? Am I not a SUPERVISOR? and am I not TRUSTED by my store MGR to sign for a package? What message are you sending me?What is up with that? I page for a voucher(no receipt) the customers always get frustrated cause now they have to WAIT (this is customer satisfaction?)..Ashley Diggs (stock supervisor) (not a mgr) comes up with a key at this point I have had a few returns in a row I get the voucher the customers address a comment as Ashley leaves... "Is she a Mgr?, she is not too pleasant is she, and I cannot believe the way she is dressed, with her pants pulled down below her butt a t-shirt, and a baseball cap on her head, I can't believe your company allows that.." What I am to say?(Actually the dress code really is not enforced here-other customers have said about other employees about their dress appearance) Well, I needed another voucher(no receipt) for next customer I page Ashley up she comes and goes directly to the phone next to me and in front of the customer and calls Shawntain...customer still waiting..."HE NEEDS ANOTHER ONE...Shawtain says" for the same customer" "NO" is the reply..."for what then?" I get the voucher and WELL at this point I am COMPLETELY EMBARASSED-the customer CANNOT BELIEVE how that went! So just in the past what 10-15 mins what impression Ross sending to the customers WOW!-this is definetely not the first time this has happened! Well, that was it for me I am not gonna put up with the BS that goes on-its not worth it! I locked my register and went to the office and told Shantain "I quit." PLEASE, I am REQUESTING ALL MY CHECKS to be sent directly to my home address which is listed above. I do not want to go back to the store. Its a shame, this store will not make it if this continues. I hope this is addressed.
The complaint has been investigated and resolved to the customer’s satisfaction.
I believe that is Ross' culture because I just resigned from Austell store in Georgia for basically the same reasons. After reading the complaints all the way back to 2008 and it's 2011 and nothing has changed. Kudos for standing up for yourself.
employment
Hello. I have worked at Ross Dress For Less for about 2 1/2 years. In that time I have been sexually harassed by at least 3/4 of the male emplyoyees as well as a fraction of female employees. When I went to management about this She didn't know how to handle it so asked me to wait. The next time I complained all they did was make everybody sign a "respect" paper attached to our morning meeting. It got to were I felt so uncomfortable that I was wearing a long sweater to cover up my body, and my husband would come into the store shopping periodically, just because I felt so uncocmfortable. One of the guys offered my part of his lunch one day. And I could not get management to do anything. Our phone number listing that hangs in the break room was blank. So finally our store went to a new system and everybody needed background checks and BOOM! Most of them were gone and it stopped.
The complaint has been investigated and resolved to the customer’s satisfaction.
I was hired by Rosslast week. I just passed the backgrownd check, and filled out & signed a lot of paperwprk yesterday. I purchased 2 blue shirts of the color they request employees wear prior to leaving the store. Then I went to walmart and purchased a new pair of black Dr. Scholls black shoes. When I got home, I washed the new tops and black socks I bought.
I wasn't home for two hours, and I received a call from the mgr., asking me to come in the very next day because they were short of help. I read the entire handbook late last night
until I couldn't keep my eyes opened, just so I'd be more prepared. Then late this AM, the Mgr. called me and told me she didn't need me to come in after all today, but she would call me and let me know when to come in. I have read 100's of employee reviews this past week, and I am now re-thinking this entire issue of working for Ross. It does not feel or sound as though it will be a good decision to even consider working there now. The Mgr. seemed
nice at first, but as time went on, she sounded confused and a bit rude not to mention fickle about when I start, or scheduling, and a few more things I won't mention here. I guess I'll wait and see where this goes, but my instincts tell and the employee reviews sugest I would be better off if I move on. These companies, (not limited to Ross) now days, take terrible advantage of people and take them for granted! The Government allowed the economy and all the rich screw up, and now we hard workers are paying for it dearly by being brushed aside, overlooked, dis-respected, treated poorly, and put on hold, waiting to be hired or waiting to be scheduled for enough hours to make more peanuts, while they sit on their lazy smug [censor] twiddeling their thumbs, and there we are, needing and hoping for a crummy pay check so badly just to barely make ends meet! All these desperate boarder line poverty
people like us built this country on hard back breaking work and OUR efforts while the rich benefit and run to the bank with their bags of $$$. ITS ALL SO F----- UP! pRETTY SOON THE DAM CHEESE LINE. THAT IS, IF THEY DON'T EAT ALL THE CHEESE!
Their management does lack quality its as if they choose them just by how long they've been working but have no skill what so ever to manage. they abuse availability even on part time employs by spreading their hours for 3 to 4 hours a day so they can have them come in every day to close instead of a proper schedule, they over work employs so they dont have to use up payroll by hiring more employs worst job ever
This peron that wrote the last comment is one of Ross people. They are getting sued for age discremination in Alameda Ca. They are getting sued all over. This companies management sucks. The corp. People should be fired.
advertising like they are jcpenney and gordman's
The clothing, consignment store ross is advertising way too much on tv. They are not jcpenney, gordman's, maruices, or old navy. They're advertising like they're fancy, and have just great stuff. The crap anyone will do to get business. I've been in ross several times and have found nothing special, nothing that stands out to me. I can understand the other stores advertising because they're not discount stores. I've never seen a discount store advertise like ross. They're basically lying to people because they are a discount store! They don't mention anything about that on tv. They need to stop copying other stores tv ads and stop acting like they're big shots. It's starting to get extremely irritating.
The complaint has been investigated and resolved to the customer’s satisfaction.
I think you really, REALLY need some help with the anger problem. Your life must be very boring if this is "extremely irritating" to you.
Anyone is allowed to advertise, it doesn't matter if they're selling 50 cent toys or $400 dresses. If you want originality in the ads, write them yourself and send them in. If you don't know Ross is a discount store already and need to be told in every single advertisement, then you're a little slow. Just because it's discount doesn't mean they don't have the brand names that you would probably consider worthy of your watching whilst sitting on your butt watching TV. Calvin Klein, Jones NY, Michael Kors, those aren't low-quality brands. If I were selling them at a price cheaper than everyone else of COURSE I'd advertise! It's awesome!
Either stop complaining about idiotic things or stop sitting around watching the TV that pisses you off so much.
Just because they are a discount store doesn't mean they can't advertise. I think you have an anger problem and just need to get over it. I'm sure they know that they aren't JC Penneys or Old Navy, they still want customers and a lot of people shop at Ross and like it a lot. I think you need to find more important things to complain about.
"It's Shoe Week At Ross"
store personnel
Today was the Grand Opening of the Dress For Less store in Butler Pa. The store did not have much inventory selection, or maybe I am used to Walmart. My 13 year old and I wanted to simply look around and take our time to see what the store had to offer. A manager kept following us saying "oh buy something, your basket is empty." This went on and on, we finally just left. The aisles for the womens apparel were so narrow that no one could get past the other person to see what clothes they had. Definitely will not be my place to shop. I will give that store 1-2 years and they'll be done at that rate. The clothes were actually UGLY.
The complaint has been investigated and resolved to the customer’s satisfaction.
I had a similar experience in the Alexandria Virginia Ross dress for less where the employee in charge of the changing rooms were so rude. I was wondering whether to buy more but that would have meant dealing more with that employee so just didnt bother. The handbag and wallet collection was good but I was highly disappointed just went to the store next door an bought all my clothes at Marshalls..Staff was way more helpful.
Ross has 23 Vice Presidents, does a small clothing discount store really need that many. Waste of money.
the complaint for: ross dress for less store in stafford virginia
is a customer service employee and the lady told me to leave the shop because my son was crying and had to be silent is never in any store and heard something similar mybe happened bcause we're hispanic
discremenation
I wasworking in ross store last 8 years as honest and hard worker wich you can see in my file last two years since manager camin this store his nam is rob he start to give me hard time i complan to distrect manager pamala she did not take any action aganst rob then i complan to hr she cam in over store she talk with allmost every employees and every one...
Read full review of Ross Dress for Less and 3 commentsunfairness to employee
I have been with ross for over a year now and i had been getting 20 to25 hours a week till now. I am only getting 10 hours a week and i dont think its fair that my hours be taken away from me and given to a kid that doesnt take their job serious in the first place. All these kids that you hire think that ross is just a place to hang out cause they have nothing else better to do. We end up having to pick up the slack cause all they want to do is sneak around on their cell phones and text people or just goof off, and its not right to take hours away from me when i have been very dependable and loyal to you guys. I cant work for 10 hours a week! it doesnt even pay me in gas for that little bit of hours. Please let me have my hours back!Thank you, and God Bless, TAMMY RENEE MATHISON, ( employee of ross of cartersville ga., #582)
The complaint has been investigated and resolved to the customer’s satisfaction.
unpleasant situation
I went to this location during my lunch hour - I found several dresses but when I went to the dressing room I was told that a 2 piece dress/skirt was counted as 2 pieces (total of 8 pieces can be brought into the dressing room). I told the girl she must have misunderstood as that didn't make sense. Anything on 1 clothes hanger should be counted as 1 piece. She said she was just following the rules. A loss prevention guy overheard our conversation and was quick to put me in my place stating that that was the rule and he wasn't professional about it. I tried on the clothes and had to go out of the dressing room 3 times to try everything I had pulled from the rack. Very inconvenient as you have to redress each time you have to return clothes and get some more. I had a total of 8 hangers but because most of them were 2 pieces I had the problem. I then proceeded to check out which was a nightmare! 2 registers open with none of the cashiers in a hurry. Lines were long. I was very happy this store opened on my end of town, but if this is how they take care of their customers and run their stores, I don't know how many more times I will visit.
The complaint has been investigated and resolved to the customer’s satisfaction.
My incident occured in San Jose, Ca located on Curtner in the Willow Glen location.
On sunday I went to Ross with two dresses and receipts inside the Ross plastic bag for return. As I entered, there was a super long line. So I decided that I don't wan to stand in line once for the return and then another time if I decided to buy something. I saw some dresses that I would like to try on. I went to the dressing room and the rude fat woman (between 20's to early 30's) told me I cannot bring my bag into the dressing room. I told her she need to make sure no one touches my stuff and she said okay. But I can tell that look on her face that she didn't like what I just said to her.
As I came out, she was no where to be found and there was only one bag there, so I assumed it is mine cuz there is no other bag outside of the dress room. I ended up not buying anyting and decided to return my two dresses during the weekdays since it is always quiet and no line. I am a stay home mom. Today, I decided to go and return my dresses and I opened up the bag which was tied in a knot. I was shocked to find out that the items inside the bag wasn't mind. There was a pair of children jeans size 14 with brand name tag but no Ross tag and a super huge polyster cheap pair of short with a ross mark down tage of $5. My gutt feeling is someone must heard what I told the dress room lady that it is two really nice dresses and she must look after it cuz I don't want anyone stealing them.
My worst fear happened on sunday. Someone stole my bag and walked out of the store since there is no sensor on them. Or my other hutch is the store dress room employee got pissed off at me and switched the items to get back at me.
I called to the store today and no one seem to care enough to help me. They told me that the store manager isn't there. I guess I have to take that big lost and return the polyester shorts for $5 store credit since it is not my item and I don't have the receipt to it.
This happen like around 2 p.m. at Ross. If you are corporate, you should make your employees are accountable for things like this cuz if it happen too many times, you will lose your good customers and attract only the bad customers. Deep in my heart is that I stil think that the Ross Employee switched my stuff to get even with me. I spend hundreds of dollars at Ross already. You wouldn't want all your customers to go to Marshall and TJMAXX. They carry identical products for similar prices. I am just a loyal customer and only putting up this complaint so higher mangement know about these kinds of issues at Ross.
If some Target can help friendly and polite employees, you can too do that!
I hate when customers assume that they know store policy better than we associates do. It's not like we make up the rules, we are expects to follow them though. And no, just because you are a customer does not mean that we will bend rules just to make you happy.
bad customer service/discrimination
I have visited this store twice in the last month and the black employees there mistreat ethnic people and I will not ever shop here again and spread the word. I witnessed how in one case a Asian lady that was standing in line was asked by a clerk that just opened up her register to come check out. The Clerk Melanie that original would have checked out thi...
Read full review of Ross Dress for Less and 2 commentsunfair employee practices
I was a Store Manager for a Ross store in Region 3 under Steve Reed. Ross allocates only 3% payroll to their stores and keeping them in a shoppable, well recovered manner is very challenging especially around Christmas when the stores inventory doubles from what it would normally have during March. I was put on a 90 day performance improvement plan on...
Read full review of Ross Dress for Less and 44 commentsreturn policy not followed
I am so mad at the experience I just had in the California Novato store that I can barely type. I bought a pair of casual women's shoes at a Ross store this week in Rohnert Park, near my work. Two days later, I went to put them on an realized one was a 6.5 and one was an 8.5. Today, I went to the Ross store in Novato at Vintage Oaks to return them. They have never been worn and I had the original receipt. The clerk told me I would have to return them to the store in Rohnert Park (which is more than 20 miles away). I asked her why - the shoes were unworn, I had the original receipt and it was less than 30 days since my purchase. I read her the policy on the back of my receipt. She said the store would face a loss if they took back the shoes. I argued that that was not my problem. I was following the legal document on the back of my receipt. It said I could return the shoes unworn, within 30 days, with the receipt without a problem. I asked to speak to the manager, Claudia. She simply said the store would face a loss on the return and therefore would not take them back. I would have to drive 20 miles to the original Ross. I asked how that was my problem or fault and she shrugged and looked at me blankly. I had planned on shopping at the store that day but they lost my business. Moreso, I will never shop at a Ross again. The fact that they lie on their return policy is unexcusable. The fact that the original store sold me the mismatched shoes is unacceptable and the hostility and stupidity I faced at the return counter is also unacceptable. This is over a $12.99 pair of shoes. Do me a favor and do not shop at the Ross store at Vintage Oaks in Novato, California.
The complaint has been investigated and resolved to the customer’s satisfaction.
I went way overboard shopping at Ross in Roosevelt Blvd 19149, Philadelphia. When I was packing my suitcases I realized this and return some of the goods about a week later. The items all had their tags and I had my receipt. the guard helped me courteously when I asked him the procedure for returns and the cashier was very nice and accommodating. I got back some cash and I had to swipe my debit card as I had made more than one purchases, some with the card and others with cash. I love Ross and will be going back there when I visit America again. Great job Ross.
Novato Ross hires the dumbest of the dumb and the slowest of the slow. The only way I can get through the line is to promise myself a treat at See's Candy next door. If Ross treats their employees so poorly, then maybe those employees should better themselves so they can go work for Target! Same goes for Rite-aid. In the end, I guess you get what you pay for. Waiting in Ross lines and watching their checkers move at a snails pace while managers look on and don't pitch in, makes me want to drop my would-be purchases and run screaming out of the doors!
I 100% AGREE! I will NEVER Shop at Ross again, for the EXACT reason. I had a return, with my receipt. I did not, however, have my debit card, which is how I paid for the item. They REFUSED to take the items back because I didn't have the card I paid with---even though the reciept had all the information they needed.
I live 25 miles from the closest Ross.
I complained to the manager, and she said, PLEASE call our district manager and tell her. WE have NO power here. WE have to work over time, and we can't even afford to shop here. SHe went on and on about how poorly the employees are treated, and about how powerless they are to give any kind of customer service.
On their ads, they show all these happy shoppers--I NEVER see that in their stores. It's almost like going to K-mart lately, in fact.
The clothes have gone WAY down hill.
I'm going to H & M from now on, or even Marshalls.
It's the employees' job to make sure the shoes are matching. The registers used to have the pop up alerts whenever they scan a pair of shoes. Nothing could be scan until the cashiers click on the alerts. If the shoes are mis-matched, then it's Ross' fault. Their employees failed to do their job whether it was the stockroom's or the service desk's fault.
If this is what they ar telling you its because its what they are being told to say. Call the corporate office and complain. Stop blaimng the small insignificant employees of a multi million dollar company.
You are ### about the store yet you didn't even notice you had two different size shoes? Thats pathetic.
mistreated employee
Last week I learned of a Ross District Manager in the Dallas area calling an employee, "The cancer of the store." I realize that term is used among managers but never directly TO an employee. I feel that the employee has a legal grievance. This employee is being harassed because the employee is making more money than the company wants to pay. The money is well deserved. The term, "Cancer of the store" is a personal slur and is offensive to anyone of character.
If you have good advice regarding this offense, I would ask you to please leave it here on this website. Thanks for the input.
The complaint has been investigated and resolved to the customer’s satisfaction.
Ross has 23 Vice Presidents, does a small clothing discount store really need that many. Waste of money.
If there is no law being violated - sex, age, religious, etc. then you can address it through channels such as filing an unprofessional or uncomfortable environment. If you want your complaint to be taken seriously then don't do it locally. Send it directly to the CEO Michael Balmuth. His phone is [protected] and his address is 1372 Broadway, New york, NY 10018.
Employers have every right to gossip amongst themselves as you do. If they are not effect the wage, nor in some way slandering this person to the point of direct emotional distress or effecting his/her job, then no you cannot do anything.
Is it tacky?
Yes.
But people gossiping is not something punishable by law.
customers are always right?
I always read the complaints on these complaint boards and listen to customers complain about poor service, horrible retail managers and unkempt stores. And there is no argument that many retailers do themselves no favors by allowing this to continue. However, I'm waiting for the numerous complaints about rude customers, about customers that drop merchandise on the floor, or anywhere they want. I'm waiting for complaints about customers who leave there kids in the toy department to destroy merchandise that another customer may want to buy, or the customers that drop and break merchandise and just walk away as if it didn't happen. The fact is, too many individuals feel that because they are spending their money it gives them the right to be discourteous, and operate by no rules. Before you rush to complain about any retailer, examine your own behaviour in public.
The complaint has been investigated and resolved to the customer’s satisfaction.
Just made a purchase at Johnson City Tn, $246.12. For 40 minutes the cashier tried to run my debit card. Swipe it again it didnt take it. Then it was, you need to use another card that one was denied. Finally the card went threw and it printed a reciept. Got home and checked my account on line. My debit card was charged 4 times for the $246.12, also a credit card was charged $246.12. In total I was Charged aprox $1250.00 for the purchase. Contacted the store manager and in a very unconcerned mannner she informed me there was nothing she could do about it and gave me a 1-800 number to call. Stayed on hold until the office closed with noone answering the phone, I have to go to a lot of trouble to have these charges removed from my accounts. The store could care less if they have caused me to have to bother with this crap. Ross Dress For Less cost me one hell of a lot. Didnt save any money and it will cost me a lot of time for there screwup.
Wow I thought I was the only one who felt this way. Ross customers seem to be the worst. You won't trash Macy's or hell even Wal-Mart the way you trash ross. It seems like the same customers come in everyday and piss and poop on the bathroom floors, throw clothes, toys, and food all over the floor. Until customers can respect the store then I don't want to hear complaints
I work part time in a Ross Store, that recently opened in February, (Tulsa Hills Ross in Tulsa Oklahoma). Thus far the store is still in excellent condition, although we work hard to keep it that way! By now, it could easily look like other Ross stores in the area. Sometimes the calibur of your clientele and the attitude of the customer will and does determine how well your store will be kept up. This particular Ross is in a fairly new shopping center, and we are constantly complimented on the condition of the store. I always, always make it a point to thank them, and I also throw in a comment about the customer helping us keep this store in good shape. Now before we get the store in shape before the opening of the next day, we find merchandise all over the place. It would surprise you, or maybe not how disrespectful the customers can be to the merchandise and the store. I have all too many times seen shoppers drop their children off in the toy department while they shop, and the kids tear into the packages, and leave things all over the place! My mother taught me to put things back where you got them. It is the most simple rule to follow, and would go a loooong way towards helping the employees of Ross keep the stores looking nice. After all Ross isnt in the business of having a huge payroll, because as of late, management has been requiring us to be out of the store at night within a certain time period, and this makes it hard to keep the store up, when you have constant turn over and customers trashing the stores. It's not up to Ross employees alone to keep the stores nice, it is also helpful for the consumer to just simply put things back on the shelf or racks where they belong. Hopefully this new store dosent fall victim to the trashy store reputation that Ross has, because when it does, I will quit!
AMEN! Goes to prove that if your trash, your trash money or not. We spend 25% of payroll just on clean up. Belivev it or not we do not go in and trash a store before ungrateful customers come in, Oh heck, the one who do mess things up can, t speak let alone read english.
Agreed!
big mess, great deals
Even though this store looks like a bomb exploded. They still have great deals. The mess comes from the customers who just dumb their stuff in random places. I know this. I use to work there.
The complaint has been investigated and resolved to the customer’s satisfaction.
It really sounds bad in the bay area... am I glad I live Hawaii. Its not that great but then again it could be that much worse from what you guys are putting up on screen. My condolences, really.
Man I definitley know the Ross employees in the Bay Area are rude ### motha###as! They are ungreatful of their job & take it out on the innocent customers.
Don't shop and don't work for Ross store. Most of the employees that work there are very unhappy for their work duties, salary and not enough hours given to them. Imagine you come to work for just 3 hours and recover and clean 1 to 2 department?
Don't shop there because the merchandise you want to buy are not being treated with care. The fitting rooms are very nasty, because they have no restroom for customers, guess what becomes the restroom? Oh yes the fitting room becomes a restroom, imagine the janitor only works in the morning before the store open, there is no janitor during business day.
Don't work there because you will not get enough respect, they will make you work like a horse for just less than 3 hours and they will even cut your hours even more. Some of the employees that worked there were illegal, just here in the Bay area they have lost 35 employees after working for them for 2-3 years because they were found illegal workers. This seems to be happening yearly to the company, losing people because they were hiring illegal then 2 years later they lose employees.
Ross store is not a good place to shop and work for.
management problems
I slipped on the waxed floor in the Ross dressing room yesterday. When I spoke to the manager about it, she laughed in my face and refused to look at the floor. This was the store manager! I complained to Tony Deplasco, Larry Bennett and Steve Reed, all Florida regional managers, about compensating me and reprimanding the store manager. I was told off and hung up on by all three men listed above.
cigarette smoking by employees
I work nearby and it is discussed all the time about employees and management smoking out front. Customers can't get into store without passing through cloud of 2nd hand smoke or come out into it. Cigarette butts are all scattered out front and carried into stores all around. Managers and employees should have a smoke room or smoke in back of store if that is how they choose to die.
you shouldnt trip about us ross employees smoking, all custumers get mad and cry like stupid kids they always say there neever coming back but two days later ther back. custumers think there to good but reality there shopping @ a outlet store;
about the smoking you should trip if we die smoking because for every pack of cigerets i pay for your kids to have a better live, also pays for people in hospitals thats why theres a TAX on cigerets
well have a good day and ill see you @ ross tomorrow
You folks who have been so hell-bent for leather to get smoking out of the workplace will just have to understand what you created. Where there were once well ventilated and separated smoker friendly break rooms, there are none. Where once restaurants had well engineered and pricey smoking sections, there are none. Hold your breath for a few seconds while you approach the outside lounge YOU have created, and offer an ashtray, while you are at it. Most smokers prefer it to the ground.
It's coming. Your rights will be the next to be taken away for the benefit of some other group of people. Take a lesson here and learn to adapt as smokers have had to do.
managment
I am an employee and have been at this store for a ffew years and already am tired.the assitant manager has worked everyones nerves.she (assit.mng)speaks unkindly to employees, has made employees cried.when she is left in charge of the stock room it never seems to stay 100%. Then at the end of the day she blaims the stock team and gives them an choice either move faster or get fired.One day she asked a stock person to stay and help in the stockroom and ended up leaving instead of staying. She is resposible for that stokroom and is not supppose to leave untill its a 100%. Today she came in on her day off during store hours in jeans to help.All she did was remove hardlines from boxes and dump trash..after that she was in the office and left..She did not help with staging at all..No help with stripping or hanging or running racks. She never does unless there is a visit.
She has walked away from customers when she feels she is done checking out customers. Customers do not like the way she speaks to them..I have had several customers who are regulars that complain about her. Customers complain about the way she speaks to them. How she is short with them. The assit. manager feels because she speaks in a nice tone that her words are not hurtfull or condesending. She belittles people with her words and always questions the way people do their jobs even though they have been there longer than her.
Hours are always being cut but managment never feels the voids and that is there job yet they want eveerything a 100%. The employees can only do so much when is managment going to kick it up a notch. Management is always pulling people from other areas to put them on register or stock room or the floor because of a visit yet will not be back up or stand in the fitting room for 30 min. or even 15 min.
This store is losing good people ude to lack of good managment skills and work habits. Assit. ng is black yet puts down other black employees. She only gets along with about 3 people...She will allow some toeat together all the time yet when someone else does it she is quick to end that. If someone else takes a paid 30 min. break she doesnt say a word someone else takes a 18 min. break she is all up in their butt and starts pagging them.
She will twist Ross rules to make them work for her. Noone is suppose to take a lunh 2 hours before they leave and she always does and since she doesnt have to clock in or out she aometimes takes longer than an hour. She walks around looking busy but everyone sees her doing nothing.I lnow paper work needs to be done but not all day...
DOnt think this complaint is for stupid reasons I have hada a couple of jobs where Iwas not happy so Imoved on to better pay and better work ethics... Here the pay is good the job is easy but management makes it uneasy, unpleasent, many people wanna leave, and that is not good work ethics. I do not work well with rude, stupid, igorrant people. What ever issues she has she also brings to work and she is the only one.
This needs to be confronted and taken care of. She has gone from onestore to another and issues are still the same. That should raise a red flag...
Sincerely,
An unhappy employee
I was a really good customer, and now I will shop somewhere else.
I was just at the Buena Park Ross, bought 5 items, came home. Noticed that I only had 4. Went back with my reciept. Was treated like a criminal!The manager, for some odd reason wanted to watch the survallance camera. What does that have to do with being shorted?Then balled all of my nice neatly folded clothes up and threw them back into the bag. He told me that he wasn't going to give me my money back for the stated on the reciept item, because, he could only see 4, even though the regist er and my wallet counted 5.Then I told him that I was going to have every known agency on his tail.And the money isn't coming out of his pocket, so what does he care?To be awnery, he sent me to another really long line to collect my money. I will never step foot, in another tacky Ross store again.And I was a very good customer. July 26th2009
she( asst. magr ) left our store at 100 oaks to come to your store...I think she is going to be your next store manager since the Manager is gone now...Im sorry.
employment
In the month of August 2008 I submitted a application for employment. A friend of mine told me to call in September since I had'nt heard from them. She is employed their. I called and the hireing manager at the time asked me to come and finish my application process. I filled out a background check paper and finished a multiple choice test. Since I was supposed to start work after but have'nt. The new hiring manager told me that she would contact me today but has'nt. I don't even know if my application was processed due to manager friendly relationships with employees. One of my friends was hired on the day I finished my application and she says I should've started by now! The new hiring manager is not the lady who gave me my documents to finish, but is friends with a employee that boyfrienf was sent to jail because of pushing me. I strongly feel that I've been violated to work because of this. The managers name is Bridget. I just would like to know what store policy is after you've done and passed what is required to recieve a job. Should I go to another store where I don't know anyone at and do another application because I feel like Ross is not EOE.
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Ross Dress for Less phone numbers+1 (800) 945-7677+1 (800) 945-7677Click up if you have successfully reached Ross Dress for Less by calling +1 (800) 945-7677 phone number 0 0 users reported that they have successfully reached Ross Dress for Less by calling +1 (800) 945-7677 phone number Click down if you have unsuccessfully reached Ross Dress for Less by calling +1 (800) 945-7677 phone number 0 0 users reported that they have UNsuccessfully reached Ross Dress for Less by calling +1 (800) 945-7677 phone number
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Ross Dress for Less emailswebmaster1@ros.com100%Confidence score: 100%Support
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Ross Dress for Less addressOffice 5130 Hacienda Drive, Dublin, Maryland, 94568, United States
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always the race card
From what I understand, you didn't want to wait in line and tried to get in front of the other people that had been waiting? Get over it. It's common practice to take the next customer in line, who's been waiting, instead of the customer that just walks up.