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Sears Complaints 2949

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1:36 pm EST
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Sears kenmore elite refrigerator

8/30/17-bought fridge, 11/21/17-compressor died, 12/7/17-tech showed up, compressor not here, 12/27/17-new compressor installed, 12/29/17-fridge temp 50F, Freezer temp-30F, 1/3/17-tech came, fridge evaporator needs replaced. Both manager & tech said we should be given a new fridge. Of course that didn't happen. Tech won't be back until 1/19/17 to install new fridge evaporator. We've not had use of this fridge for 46 days now. Umm...this might be part of the reason why Sears is closing so many stores. Consumer lack of confidence in their appliances.

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1:07 pm EST

Sears heat pump

It's the coldest week on record and we have been without heat for nearly 2 weeks! Heat pump maintenance done in October and tech said a part was failing but Sears won't cover it until total malfunction. That happened on 12/27 Sears doesn't send anyone until 12/30. He gets it working but it dies 6 hours later. We call again and no o e comes until 1/3/18! That get says the compressor failed and they have to order a new one. That's the last we heard! It is 10 degrees outside. I called today and they say they have no idea when it will come in. I called around town and found 5 of them, one less than a mile from the house. Never get anything from Sears and get heat pumps from a local company that values customers! I worked at Sears in the early 1990s and the company respected & valued customers. Staff was instructed to bend over backwards to satisfy the customer. In recent years they have been going g under and the reason why is clear.

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9:47 pm EST
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Sears terrible customer service in the automotive department

My name is Warner Howard. My number is [protected]. I took my car in to get a slow leak repaired in my rear driver side tire. I was told I would be called upon completion of service. Instead, I returned to the shop to find that it was closed with my tire unrepaired and my keys still in the shop without anyone calling me. An associate in another department contacted Ernest (the man at the auto department's front desk) for an explanation. Ernest said that he called me and left a voicemail. There was never a call or voicemail. To top it all off, I was told to purchase a gift card to cover the cost of labor. I was never contacted, lied to, and charged for labor that didn't result in a fixed or new tire.

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3:21 pm EST

Sears repair services

Sears repair services suck.
We have american home shield insurance on our appliances and such. Not had any problems with ahs since we bought the house. Sears is one of their contractors.

We had a problem with sears showing up on the scheduled day/time (8-5) a month or so back - the tech called about noon and said he had to reschedule because a job he was on ran way over. Ok - we get that. All sorts of things take longer - dr's appointments, car repairs, electronics repairs, etc we get that.

Sssooooo we called ahs last thursday because the dryer broke. Again asears product. Sears appliance repair called friday and scheduled an appointment for today 8-5. We had a couple automated calls over the weekend including one yesterday afternoon at 3:35 that we had an appointment today 8-5.

At about 1240 today, sherry answered feb's phone and they are rescheduling to friday.

So, I spent 45 minutes on hold to speak to a rep. Then she can't find my phone number in the system - I said she was full of [censor] they called several times over the weekend. We gave them feb's number as well because I was working and it was under that. Both numbers got the automated calls.

Anyhow, after another 10 minutes on hold - she came back and said they rescheduled because they didn't have a truck in the area.

Totally unsat sears.

I will never buy another sears appliance, especially with them cutting stores.

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Shaun R.
US
Jan 03, 2018 5:47 am EST

Although I can appreciate being frustrated, I'd refrain from using profanity. Doing so will generally not aid in your effort to be helped and can more easily get you disconnected.

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3:08 pm EST

Sears washing machine

I called Sears to set up an appointment to check our washing machine and the tech came to check the problem. On Dec. 5th, he ordered some parts and we had to wait until the parts before making an appointment to do the repair. the followup appointment was scheduled for Dec. 15th. We waited and did not hear from the tech as to when he would arrive. I called Sears Service around four pm to find out why he didn't show up. I was told that the original tech called in sick and therefore we had to reschedule. I asked why someone didn't call to let us know that he would not make it. It was very irritating the way the person I was speaking to because he really could care less and didn't even say he was sorry about it and had a poor attitude. I rescheduled the service call to Dec. 21st. The tech came and said another part should have been ordered and the job required two people to do the repair. He spoke to his supervisor and ordered the part and left. I had to reschedule another appointment for Dec. 29th. The tech who came on the 21st around 3 pm and said he wouldn't be coming because he didn't have another tech to help him. I had to reschedule again, this time for Jan. 5th. Since when did Sears stop caring about it's customers. In the past the techs always arrived on schedule and always let you know how soon he would arrive. Repairs were always taken care of and I didn't have to keep rescheduling. We have been with Sears since 1966 and this is the worst they have ever been. I can't even speak to someone who is in charge.

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4:48 pm EST

Sears poor service

I have a master service agreement. it covers my panasonic t. v. for in store repairs. I loaded the t. v. into my van when it quit working and took it to the sears store at lakeside mall in sterling heights michigan where I was told to take it home and call for service. I told them that my contract says in store repairs not in home. they refused to take it and they never looked at it. I took it back home unloaded it and took it back in the house and called the 1-800-4my-home for the repair. they told me to take it to the store and drop it off for the repair as my contract states. I told them I had tried that but they refused to take it and I should call for in home repairs. they also told me that if I wanted for the service man to service it at my home it would be an additional charge of $50.00. I put the 200 pound + t. v. back into my van and returned to the store to drop it off for service. the store refused to take the t. v. for repairs telling me to take it home and call for a repair person to come to my home for repairs. after an hour of arguing they finally looked at my contract and the t. v. and decided to take it in for the repairs. this all happened on 12/31/2017

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1:12 pm EST
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Sears repair and customer service

I have been trying to have an issue resolved since 12/16/17 through Sears and not only has Sears refused to attempt to understand the issue and attempt to resolve it appropriately, I have been harassed and lied to by Sears chat personnel, Sears telephone personnel and through the email continually since 12/22/17 and especially throughout the holiday and still the matter remains unresolved and Sears refuses to even attempt to 1.) understand what the issue is but 2.) not even attempt to resolve the issue. See Case No. 5456507

I want to file a claim for moneys already paid to Sears and for the total cost of the repair still not yet fixed. Compensation should also be made for the harassment, stress and the additional money it is costing me in order to address this issue.

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Update by PiperRJL
Jan 02, 2018 4:31 pm EST

You are certainly entitled to your opinion although, I do believe you are wrong. Writing is certainly opened to interpretation and for you stating I was rude was, in my opinion, extremely rude. It is unfortunate that people have to be so unjustly judgmental. I came here in hopes of guidance/direction/help and have met nothing but unkindness.

Update by PiperRJL
Jan 01, 2018 7:52 am EST

I appears you did not read what has occurred as you have not addressed anything of what I have written and which has and continues to occur.You have no comprehension of what has occurred. I came here for hopes of assistance/guidance/direction in a matter of continued harassment by Sears and the lack of attempting to resolve an issue after taking my money. It also appears that you not only have no intent on assisting but you have no power or avenues to do so. I thank you again for your time and ask that this exchange end.

Update by PiperRJL
Dec 31, 2017 4:30 pm EST

It appears that you did not read or understand what I have written and that you have no power or avenues to assist in the harassment of customers of Sears. Thank you for your time.

Update by PiperRJL
Dec 31, 2017 3:52 pm EST

The issue is the SERVICE DATE and the TREATMENT received! Please read what I have written. Can you assist or could you kindly provide me with someone that can.

Update by PiperRJL
Dec 31, 2017 10:54 am EST

The Case No. 5456507

I have been attempting an appropriate resolution with Sears since 12/22/17 and only been met with lies and harassment by Sears chat personnel, telephone personnel and continually through email, which is still happening to date.

I had a service tech in my home on Saturday, 12/16/17. He at that time took my money and stated a part needed to be ordered. A Dryer belt for which I already provided the model number to the chat personnel upon making the appointment a week prior. At the time of payment to Sears' tech he informed me that once I received the part to telephone the company in order to have him come back and put the belt on. I was informed at that time that there would be no issue with arranging a Saturday appointment as Sears already took my money and they only needed to be put on. The part should have been here by that coming Wednesday but it didn't arrive until Friday, 12/22/17 at which time I telephoned as instructed to make an appointment. As the part did not arrive until Friday evening I knew the reality of not having an appointment set for the very next day and was "alright" with the following Saturday (12/30/17). When I telephoned as instructed by the tech I was informed that Sears does not offer Saturday appointments but they would reach out to tech given my initial service was on a Saturday to see if they would/could come on Saturday, 12/30/17. I was told at that time that I would be receiving a telephone call once the tech was contacted. Today is 12/31/17 and not only did I not have an appointment set for 12/30/17, I never received a telephone call as promised. I was told through your chat forum that I could/should file a claim as they did not address the issue. I have attempted to file a claim and have a resolution to this problem having already paid for service not honored as paid for and now I have to take time off from work in order to meet Sears' service date not the one I was promised and paid for. I have since 12/22/17 been harassed through your email option by all your service staff who refused to 1.) understand the issue, 2.) address the issue and 3.) offer a proper resolution. Their continued claims that I needed to wait to file a claim against Sears until after the service date of Tuesday, 1/2/18 is not only harassing but not addressing the issue as the service date is/was the issue. I paid Sears for a follow up SATURDAY appointment and on good faith followed up with Sears as instructed to make a Saturday appointment only to be told that Sears does not offer Saturday appointment and yet the tech was in my home on Saturday, 12/16/17 and stated a Saturday appointment was not an issue! Since 12/22/17, Sears personnel have lied to me about follow up telephone calls, continually have harassed me through email-intentionally ignoring the issue, have caused undue stress on me and my family especially given their harassment throughout the holiday and is costing me even more money for a repair that I paid money to Sears for given I have to take time off from work in order to meet Sears' date and NOT the one I was promised and paid for. I want to file a claim for not only the cost of the repair and compensation for the time I need to take off from work but for the harassment and lies I have had to endure since 12/22/17. I hope this information is helpful as I am at the end of my rope. No one should have to endure the harassment and stress that I have endured since 12/22/17. Never again will I deal with Sears and will certainly advise others to avoid Sears as well.

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pobarjenkins
Minneapolis, US
Jan 06, 2018 2:26 am EST
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"It also appears that you not only have no intent on assisting"

If the user above had no intent on assisting you, why would they comment here? Why would they ask questions and give advice? Why would I inform you that this website is not affiliated with Sears?

"you have no power or avenues to do so."
Additionally, once I advised you that Sears would not assist you here, why did you continue to post?

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pobarjenkins
Minneapolis, US
Jan 03, 2018 1:41 am EST
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I think the original user responding to you has been very kind. They are trying to help you with no benefit to themselves.

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pobarjenkins
Minneapolis, US
Jan 02, 2018 3:44 pm EST
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I don't believe Shaun R. works for Sears. The user is just trying to offer advice out of kindness and you are being fairly rude. I hope you are kinder to the employees you speak with, as being unkind will get you the bare minimum of assistance.

As I said above, this website is not affiliated with Sears. They cannot help you here.

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Shaun R.
US
Dec 31, 2017 9:08 pm EST

Hi Piper.

I appreciate reading your recent reply. It appears you've run out of patients on every level. That's unfortunate. I think the confusion, from the very beginning, is what the real problem is/was. More important to having someone visit you on a weekend, is having your dryer repaired, no? Without a repaired dryer, all of this is for not. Because this weekend has already passed, it would stand to reason that one would rather have an earlier January 2nd appointment, that is only two days away, than one down the road, possibly several weekends away. I know I'd rather have my appliance working now than later. If you'd rather have the appointment for Tuesday canceled, that can absolutely take place.

Now the question becomes what you might expect Sears to do for you because of what you consider the duress of what you've had to endure? I am very sorry if this seems blunt, but better it come from here than about anywhere else. Things break. As far as we know, the dryer is extremely old; which is why it likely isn't under warranty. That's frustrating. It means you need a service tech to determine the problem, which he/she has done and hopefully correct. In doing so, there was a suggestion that, after the necessary part arrived, someone could return to install said part. For some reason they stated it could be done on a Saturday, which hasn't happened and has got you even more stressed out. For the extra time to contact people and make the additional arrangements to meet a service tech, you want further compensation or something else, which isn't quite clear. So here is the most polite and nicest way of telling you: life happens. Some days you have to get up and put out effort you didn't intend to. In the end, when you need help to get an appliance running, you get a good enough service technician that can get it functioning, and you pay him/her for that. If you need to take time out of an otherwise busy schedule to deal with the issue, than that's what you do. And, hopefully, if one time doesn't serve your purpose, you schedule at a different time. And if someone tries to help you when you have a scheduling conflict, you provide a little more patients and are grateful that someone is trying to assist you.

At this point, it doesn't sound as if Sears is capable of assisting you further. Why not contact a different local service center that might be able to serve you more to your liking? If the part you now have is the one required, you should be able to find someone which will gladly come out on a given Saturday and install it for you.

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Shaun R.
US
Dec 31, 2017 2:56 pm EST

Hi Piper.

I appreciate a more full account of what you are dealing with.

I know having any product properly serviced becomes frustrating and trying to align schedules, especially in this case, is that much more so. I would suggest that we still wait to address anything further until after Tuesday, January 2nd, just so we can make sure the desired outcome of the repair is reached.

If I may get just a few additional details: What brand and model of dryer is this? When was it purchased? Was it under any form of warranty? How much was paid/charged for the parts and replacement of said belt?

Look forward to hearing from you soon.

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pobarjenkins
Minneapolis, US
Dec 31, 2017 2:44 am EST
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This is a public complaints forum and is not directly associated with Sears. It is likely they will not be able to see your complaint here. It's possible that the users here could suggest assistance if you provide more details.

Please note that you will most likely not receive compensation for your time or for harassment unless you file some sort of lawsuit.

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Shaun R.
US
Dec 31, 2017 12:45 am EST

Hi Piper.

I'd like to try and be of some help. Can you supply any more details?

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Author of the review
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PiperRJL
US
Dec 31, 2017 7:48 am EST
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Replying to comment of Shaun R.

Thank you for your response. What more details would be of help?

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Shaun R.
US
Dec 31, 2017 10:24 am EST
Replying to comment of PiperRJL

Let's start with what this issue is, along with any further details you'd like to provide.

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11:04 am EST

Sears return of a christmas present

My son in law received two shirts for Christmas that were purchased on Oct 29, 2017, however he did not receive them until Dec 25, 2017, the shirts were not the correct size. I went to the store today with the original receipt & explained that these were given for a Christmas gift just to be told that it was over your 30 day return policy and that your extended return policy started on November 1st, you are talking about 2 days. The shirts don't fit and you all will not exchange the shirts for a larger size and nor will you refund the money, so from what I can see as a consumer you all are a thief. If I had not had my receipt I may could understand better why it could not have been done but for someone to tell me when I asked what I was suppose to do with the shirts because they are too small I was told that I could give them to Goodwill. Just one problem with that and that is not supporting Goodwill this gift was for my family member. I would you like it if someone told you that if you were in my shoes. Sometimes rules should be bent and this was one of them considering how much business I have done with your company and now I fully understand why Sears and Kmart are in the financial trouble that they are in. I will never shop or patronize your stores again and I will strongly encourage anybody that I know not to deal with you all by what was done to me. Whatever happened to customer satisfaction OH let me guess it went in the greedy thieving pockets of Sears Corporate Officers so they can further sit back eating they steaks and taking their cruises. Your so called acting manger by the name of Susan and the sales clerk Mica at the Danville Sears Store 01025 at 325 Piedmont Dr. Danville should make you proud, while Mica that was at the Jewelry counter was making a very sarcastic remark and look on her face. If you all do to all of your customers as I was done today then you deserve to loose your customers and in the end the store will close and that should make you really proud. I am out of the product and the money thus making Sears nothing more than an everyday common thief.

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Shaun R.
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Dec 29, 2017 6:06 am EST

Hi Mr. or Ms. Barrington.

Frustrating as it may seem, any store needs to set some point of not being able to return or exchange for the holiday season. I would think most people shopping for Christmas in October, if not earlier, would understand and hopefully take extra precautions. In this case, the consumer has a product although one that he/she has no use for now, so the analogy of a thief seems beyond reason.

Maybe the best thing to do is locate the same shirt(s) in the size needed, purchase them and call it all good. By doing so, you still make things right for your son-in-law.

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12:01 pm EST

Sears kenmore microwave/wall oven model 790.[protected]

The oven control seems to have no relationship to the actual oven temperature. I had a Sears technician come in to calibrate it soon after I bought it but he said it was fine. After a number of baking failures, on Oct. 23, 2017, I paid a Sears technician $94 to check the temperatures. He again said it was fine even though when it was set to 350, the ready buzzer went off at a much lower temperature. He said I should just wait 5 minutes past the buzzer. This does not work either. The problem seems to be that the oven just doesn't reach the temp that it is set to. I have been trying to compensate by setting the temperature higher, then watching things closely, turning the oven down when it gets too hot. This is all guesswork and not at all what I expect from any oven. And by the way, I am 79 years old have been baking successfully since I was 10 years old. Carol Crouse
([protected]@gmail.com)

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Shaun R.
US
Dec 26, 2017 1:51 pm EST

Hi Carol.

Ovens do take time to preheat, but once set, out should remain fairly consistent. With that said, the entire cavity can vary +- 5 degrees. In order to create the most exact baking environment, European convection is a better way to go.

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10:06 am EST

Sears damage to vehicle

On 3/12/16 our BMW Suv was serviced at Sears Auto for a break repair job. Needless to say while driving vehicle weeks later the brake system failed, causing damage both exterior and interior as it crashed in order to stop in parking lot wedged between garbage disposal barricade. Company has compensated for all exterior damage to be repaired, however vehicle has had electrical issues from warning lights coming on, to failure of emissions tests and not starting properly at all. I was informed by agent that Any further issues with vehicle would be taken care of at companies expense. I reported the above mentioned and was instructed to have it towed to be inspected back on June 29th 2017 at my expense of 533.35. This inspector not met me in person and the diagnostic test due to be performed was denied by Sedgwick. So only a visual inspection took place verses complete check up. On 7-8-17 we had to tow the vehicle back to cedar rapids again at our expense 533.35 Bot tow receipts have been faxed and one was left inside vehicle upon inspection. A letter was sent stating there was no proof of Towing so I was never compensated. At present our vehicle has been sitting for almost 2 months due to not starting properly and losing power while driving, either battery, alternator some electrical issue. I am in the Military stationed in Korea E-8 status Capt. our vehicle had no known issues prior to incident and we are second owner. It obvious when vehicle crashed that internal damage was done not just exterior. I want and demand that our vehicle be returned back to its original working condition prior to incident before further legal actions take place. I trusted in both your company and Sears to handle this situation without involving my attorneys a Life could've been loss due to this if not others affected. While in the states I was assigned to duty via wounded warriors event, yet had to leave my post in order to have vehicle towed a second time from dealer due to your company not covering a mere diagnostic test which cost 175.00 and would be specific about anything wrong internal via air bag lights indicator etc. etc. This needs to be addressed and handled by a supervisor immediately.

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8:03 am EST
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Sears service

I just wanted to say that 2 days before Christmas the sears store in Tyler TX can't have sales people on the floor in clothing dept but have people standing around in appliance dept is really stupid. I asked the person behind for some help on the floor and she said that they had no one to help, only cashiers and no one was on the floor? I will try to NEVER SHOP AT SEARS AGAIN. Then I walked to Pennys and found what I wanted with help on the floor

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Update by jscott8633
Dec 24, 2017 8:05 am EST

Keep up this service and you to will be closeing a lot more stores

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3:39 pm EST
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Sears kenmore elite dishwasher

I bought a Kenmore Elite in September 2015 because it was top ranked by Consumer Reports. Electronics went bad and had to be replaced in August 2017. Now, December 2017 the electronics are bad again - "Service code F2E2." Kenmore service's "Niki" says 90 day warranty expired, she is the highest supervisor I can speak with, and best she can do is 20 percent discount on service. Wow, what a scam - do not buy. I refuse to repair the electronics again just to have it last another short while after the 90 day warranty. Sham on Sears/Kenmore for not standing behind their product and having some business ethics to do the right thing. No wonder they are repeatedly on the verge of going out of business.

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12:49 pm EST
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Sears order not shipped as promised

Order [protected] placed on 12/16/17 and was told that it would arrive on 12/22/17. I called on 12/23 and was told that the item never left the warehouse. No contact was made to me to allow me to order the item from another source. No Christmas present for 83 year old father.

Thanks, what will you do about this?

Gift card Store credit

Sorry just doesn't get it!

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Shaun R.
US
Dec 23, 2017 4:23 pm EST

I would think ordering 9 days before Christmas is taking a chance.

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4:32 pm EST
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Sears samsung refrigerator

Under our protection agreement our refigerator broke and has not been fixed yet, the tech has been out several times and finally says it's not repairable meanwhile the protection agreement expired. Tried getting a replacement under the lemon law being as it is deemed not repairable and broke during the coverage time however all I get is the run around and or hanging up of the phone, now what?

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Update by karasmer
Dec 25, 2017 6:20 pm EST

Also if I post all the receipt information on this site is there someone who actually looks at it here and makes decisions or how does this site work?

Update by karasmer
Dec 25, 2017 6:18 pm EST

Replace it myself, sounds like I rented one expensive unit around $1000 per year plus the cost of the warranty protection, ya I think Sears needs to make this right as this issue has been ongoing while it was covered under the warranty and still has not been repaired.

Update by karasmer
Dec 20, 2017 12:57 am EST

So if I post the information here, then what?

Update by karasmer
Dec 18, 2017 6:38 pm EST

Yes, the warranty company (sears protection agreement) has all that information on file, I also have all the receipts for original purchase and each tech visit.

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Shaun R.
US
Dec 24, 2017 12:41 am EST

Hi Kara.

Just following up to make sure you're being taken care of okay.

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Shaun R.
US
Dec 19, 2017 10:22 am EST

You replied: Yes, the warranty company (sears protection agreement) has all that information on file, I also have all the receipts for original purchase and each tech visit.

I'm sure there's a reason you'd rather not provide that information here. Without it, the only thing you can do is go back through the people that do have that information. Hopefully they'll relent. If not, you may just consider replacing the unit yourself.

Please keep us updated.

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Shaun R.
US
Dec 18, 2017 5:57 pm EST

Hi Kara.

Hopefully I can help. First, there is no such thing as a lemon LAW. It's important to understand that for is to be able to help you.

It's there a way of providing the actual dates? I need the dates of purchase, warranty coverage and service dates.

Look forward to hearing from you.

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1:01 pm EST

Sears kenmore microwave hood combination

Hello when I purchased my home in October of 2009 it came with Kenmore appliances. I don't believe this should be happening that this microwave is falling apart... The material it is made off is coming off, the handle has become loose and the bottom of the microwave is cracked.. I would need to figure out how to send you pictures ... I am really upset about this product

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Shaun R.
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Dec 17, 2017 1:39 pm EST

Most appliances have an average life span of ten years. Admittedly, you're into this microhood eight years already.

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5:40 pm EST
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Sears kenmore elite refrigerator

I bought a Kenmore Elite refrigerator 3 years ago. I went out 2 weeks before Thanksgiving. They didn't send out a tech for 3 weeks causing me to host a Holiday party on Thanksgiving day with no refrigerator. I've called customer service several times which is USELESS! Finally, on Dec 6, 2017, the technician came out and told me my compressor needs to be replaced. Well you mean to tell me I have to pay 100.00 for you to tell me what I already know. The compressor is covered for 10 years and will be replaced free of charge if it goes out. Well the tech tells me that the compressor is covered but the labor is not. He also tells me that when the compressor goes out, the mother board needs to be changed also. So a free replacement of my compressor on my 3 year old refrigerator will now cost me $650.00. That doesn't seem to be fee of charge to me. Well, I have emailed the CEO of Sears holding and the whole executive team 3, yes THREE times and not one of these overpaid execs bothered to call me back or even send an email and it seems they don't give a damn about customers. I guess it will hurt there bottom line too much to satisfy customers.

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Shaun R.
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Dec 16, 2017 12:08 am EST

I'm heavily involved within the industry and can tell you that coverage of the part, in full, is a lot better than most competitors do.

You may want to contact the location you've made the purchase through. Sears offers additional service coverage that would have ultimately covered both parts and labor. If you elected to purchase this guarantee with the fridge, Sears will cover all said costs.

Please let us know if this doesn't resolve your problems.

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12:34 pm EST

Sears dishwasher 465mdb7749sbm

I bought the dishes washer 3 1/2 years ago. The control panel was not working properly until it did not work at all. 1st service appointment was 4/16. I had to replace the control panel plus 2 service calls. Same thing happened again 11/17 but this time I need to replace both the control panel plus the fuse piece. Each control panel is $150., fuse piece $100...every service call $100. I have not repaired the machine since 11/17. The total cost would be an additional $350.00. This is not right for a machine 3.5 years old. I would either like a complete repair or preferably a new dishwasher. Thank you.

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Update by Heather Kralik
Mar 12, 2018 11:49 am EDT

I did not purchase extended insurance. The control panel has broken 3 times between 2014 and 2017. The control panel was replaced 2 times and now it is ridiculous to replace again.
Very unhappy with this malfunctioning dishwasher.

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Shaun R.
US
Dec 14, 2017 2:39 pm EST

Hi Heather.

That is frustrating. Sometimes even the best products break. Most products automatically include a one year-limited warranty, however, if you choose, additional coverage may have been purchased when purchasing the dishwasher. If you're not sure if this qualifies for warranty repair, contact the local Sears store you made the purchase with. They generally will keep records that they can reference. With such coverage, the service, including parts and labor, will be fully covered. If the dishwasher cannot be adequately repaired, a new one will be provided to you.

Thank you for reaching out. Please let us know if this doesn't cover your concerns.

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11:26 am EST

Sears Whirlpool refrigerator control board core return not available

Ordered a Control Board for a Whirlpool Refrigerator. The box the part came in had a green label with a hologram that says to return the defective part to the parts distributor for a core refund however, no address was provided. Attached is a transcript of my conversation with customer service stating that they don't provide this service;

Chat transcript

Visitor (16:45:46 GMT) : ref control board
Browne (16:45:48 GMT) : Hi there! Nice to have you on this chat.
Browne (16:46:45 GMT) : Sure, I will be glad to help you in locating the part for your model.
Browne (16:46:58 GMT) : Can you help me with the model number of your refrigerator, please?
Visitor (16:47:30 GMT) : I have already ordered it
Visitor (16:47:40 GMT) : Order number: W924075
Browne (16:47:58 GMT) : Okay, can you help me with the phone number that was used at the time of placing the order, please?
Visitor (16:48:16 GMT) : It was ordered online.
Browne (16:48:57 GMT) : Yes, we need the phone number that was provided on the order at the time of placing the order.
Browne (16:49:05 GMT) : It is just to locate the order.
Browne (16:50:21 GMT) : I am sorry did I lose you on this chat?
Visitor (16:52:19 GMT) : None provided
Visitor (16:53:53 GMT) : You already have the order #
Browne (16:53:54 GMT) : I see that the order is placed for the store pickup.
Browne (16:54:21 GMT) : According to the order the part has been picked up onXXXXXXXX/2017
Visitor (16:54:30 GMT) : Yes
Browne (16:55:21 GMT) : If you have not received the part, please contact the store for further assistance.
Visitor (16:56:07 GMT) : On the box was a green label that says return the defective part for a core refund.
Visitor (16:56:29 GMT) : However, no address is provided.
Browne (16:57:06 GMT) : Okay, for Core refund please contact the manufacture directly.
Visitor (16:57:29 GMT) : Can you tell me where to send it to.
Visitor (16:58:32 GMT) : I did and they have told me they don't take cores back and to ask you.
Visitor (16:59:22 GMT) : Plus the box did say return to parts distributor.
Visitor (17:00:17 GMT) : They also told me that they don't sell parts to individuals.
Browne (17:02:26 GMT) : I am sorry as we do not have take core refunds. The core refund will be only issued by the parts manufacturer. I see that your part is manufactured by Whirlpool Corp
Browne (17:02:41 GMT) : They can only assist you further with the core refund.
Visitor (17:03:46 GMT) : They already told me to go to you, the parts distributor for that.
Browne (17:05:10 GMT) : There is no specific way to dispose of the old control board. The option for core refund is to find a local electronics recycling center. They will help you with the core charge and will sell the same refurbished.
Visitor (17:07:19 GMT) : Are you just making this up?
Browne (17:08:31 GMT) : No, I am not making it up. The core refund will be given either by the manufacturer or by the above process.
Visitor (17:08:44 GMT) : The instructions on the label specifically states to return it to the parts distributor not to a recycler!
Visitor (17:09:13 GMT) : Nor the manufacturer.
Visitor (17:10:43 GMT) : Are you absolutely sure about this?
Browne (17:11:32 GMT) : I have double checked and this the only option for the core refund for the control boards
Visitor (17:11:35 GMT) : Before I post a complaint about this whole conversation!
Visitor (17:13:17 GMT) : Better check with your supervisor.
Browne (17:15:07 GMT) : I have checked with my supervisor and I am sorry to inform you as we do not have the core refund option

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Sears sears gift cards

I have been using Sears gift cards for a long time and I never had a problem with them until yesterday. I had three brand new $25.00 gift card and then one with a remaining balance of about $18.00. I bought several items at Sears yesterday. First, I used the one with the remaining amount of $18.00. After the card went through the machine, it said I had a 0 balance. So, I used my brand new card, it went through. Then I used the other brand new card to pay for the balance, only $5.15 went through, then it said 0 balance on the card. I used my last brand new card to pay for the balance, again only $5.15 went through, then it said 0 balance on the card. I said to the cashier that something wrong with your machine. She called the supervisor, the supervisor said there has been a problem with the people using the gift cards. The cashier said there was nothing she could do and told me to call the gift card department. I called, they said I had to talk to the people at Sears, they couldn't do anything. I told them I am going to give up on these gift cards ( about $60.00) and I will never order Sears gift cards again!

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12:10 pm EST
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Sears return/refund refusal

Dear Sir or Madame:

I am writing to request a refund of $6.49.
On October 24, 2017, I purchased a 21 inch bow saw blade in the amount of $5.99 plus tax $.50 for a total of $6.49.

Yesterday I tried to return or get a refund because I purchased the incorrect size. The item is brand new in its original package and I have the receipt. I was told at the local Vancouver, Washington outlet that I missed the deadline. The store clerk and manager said they were unable to grant my request due to corporate policy of no exchanges or refunds after 30 days unless during the holiday season.

The item has not been discontinued and your local store would be able to sell it to a person who really needs a 21 inch bow saw blade. I do not need one. I am frustrated and disappointed that Sears has such an inflexible policy that forces a customer keep an item that they do not want.

Please review your policy and a grant my request to return or be refunded this item for $6.49.

[removed]
Sales check#[removed]
Trans#[removed]
PG/Store #[removed]
Reg#[removed]
Assoc#[removed]

sent from TJ's iPhone

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About Sears

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Sears is a long-standing retail chain offering a diverse range of products including appliances, tools, clothing, and home goods. They also provide services such as appliance repair, home improvement, and auto maintenance. The brand has a significant online presence through their website, sears.com, where customers can shop for their wide selection of merchandise.
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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Sears. Make it specific and clear, such as "Defective Appliance Delivered by Sears" or "Poor Customer Service at Sears Store".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention key areas such as product quality, customer service, delivery, warranties, and refunds. Include specifics about any transactions, such as dates, amounts, and item descriptions. Clearly describe the nature of the issue, including any faults or discrepancies. If you attempted to resolve the problem, detail the steps you took and how Sears responded. Explain how this issue has personally affected you, whether it's through inconvenience, financial loss, or other impacts.

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6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with Sears. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, exchange, or other forms of compensation.

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Overview of Sears complaint handling

Sears reviews first appeared on Complaints Board on Jul 19, 2006. The latest review Freezer repair was posted on Nov 1, 2024. The latest complaint craftman replacement was resolved on Sep 19, 2023. Sears has an average consumer rating of 2 stars from 2955 reviews. Sears has resolved 944 complaints.
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