Sears
Reviews and Complaints

I bought a washer i have service smart agreement.I have been going for about a month back and forth with the technicians.They keep replacing parts &coming out saying my washer is fixed you should not be having any further problems.Well now we are back to square one my washer is still not fixed! i'm so darn frustrated with the techs&also the terrible customer service i have received from the reps &supervisors not being respectful to my needs. I keep getting the run around about ordering partsand i the customer have to wait for 2 weeks without a washer thats inconvenient on my end.Why does the customer have to be the one suffering because the tech can't find out or diagnose the problem! at this point i'm beyond words.I don't understand why they just don't replace my washer .

I was suppose to have an appt. today Oct. 11th which is the 3rd time Sears repair has changed my appt. They did not show up saying that they could not get in touch with me for the last 3 days. Well today is Wednesday. I talked to someone on Monday who had to change the appt. from Tuesday to Wednesday. Then on Tuesday, yesterday, I called and confirmed the appt. for today. So yes they have heard from me. I have no been without my washer for 4 weeks. I have no way of washing clothes and have 5 head living in my household. This is also the 3rd time since July 2016 that sear repair has had to come fix this same washer. They completely rebuild my washer each time. Why they don't just send me one a new one I don't know. I have had to reach out to my local Sears where I purchased the washer to help me. Now they say I am still missing a part and that is why they didn't come today. OK well no one called me or emailed me and said"you are still missing a part". And sears has my home number, my cell number and my email. I have 5 huge boxes all ready what in the world could I possibly still be missing. This has to be costing Sears more to keep fixing than giving me a new one. And where is my customer care with my warranty that I pay for every 2 years to keep my washer and dryer up. Where is the satisfaction that a customer is suppose to get? And I am sorry but why can't I ever speak to someone that is personable and can speak correct English. Maybe this is what's wrong with everything, we let too many foreign people take over our businesses. I am very disappointed in Sears Repair and Warranty Service and would not recommend any Sears products to anyone. There will not be any further purchases from Sears from me.

Today's Date / 10.10.17

I currently have a Sears Home Warranty Policy, that covers all my appliances purchased 6 years ago. I am currently asking myself what benefit is there to having this home warranty policy. In the last year I have submitted 3 repair claims for the following appliances: stove, microwave and dishwasher.

Upon submitting a claim you have to wait up to 2-4 weeks for an appointment, the repair person comes, diagnosis the problem, orders the parts and then schedules a follow-up appointment for again 2 -4 weeks later.

On 09.07.17, I submitted a claim for my Samsung refrigerator. The ice maker and freezer stopped working. I lost all of the food that was in the freezer. I have not had any problems with this refrigerator until now. I was scheduled for a repair appointment 09.22.17. They could not send out a qualified repair person until then. I feel that this is unacceptable, why have a home warranty service. But the saga continues.

The repair person arrived at my house and began by criticizing my choice for purchasing a Samsung refrigerator. He told me that Samsung refrigerators are problematic and was surprised that I even got a warranty with the refrigerator. After listening to him berate my decision to purchase a Samsung product, I told him to stop. His job was not to come into my home and give me his opinion about my purchase. His job was to fix my refrigerator.

He pulled the freezer drawer out so hard I thought he was going to break the freezer. He took the freezer drawers out and was unable to put them back in. I thought he was going to break those too with the force that he was using to jam them back in. He told me that a number of parts needed to be ordered and that I caused the problem by putting styrofoam against the wall. He said the entire back of the refrigerator is frozen with ice. He then told me that was a major problem with Samsung refrigerators and the next available follow up repair appointment would not be 10.16.17. 16 working days later or 23 days later, depending how you look at it.

On 10.06.17, a noise began coming from the freezer. On 10.10.17, at 8pm I contacted Sears Home Warranty to speak with a customer services representative. I called because the noise coming from the freezer is loud and constant. I am concerned that this constant noise will do further damage to my refrigerator. The noise sounds like a fan is constantly running in the freezer. I tried to leaving the freezer drawer open; the noise stops, the light stays on and the alarm then begins telling me the freezer is open.

The customer services representative was rude and definitely not helpful. I tried to explain my problem and she said that there was nothing she could do. I asked to please speak with a supervisor, she told me that the supervisor would be unable to help me and that I had the most available appointment. She did offer to leave a message for a supervisor and I would get a return call in 24 to 48 hours. I do not believe that a supervisor was not available and to be told that I would not be contacted until 24 to 48 hours is unbelievable. Again she reiterated to me that a supervisor would not be able to change anything and that I had the most available appointment on 10.16.17. I will be calling in the AM.

I will have been with out a freezer and ice maker for 38 days. I believe that this is unacceptable. The condescending attitudes of the customers services representative on 10.10.17 and the repair person on 09.22.17 are unbelievable. I am sure that both of these people have freezers in there homes that are working. Hopefully this constant noise coming from the freezer will not further damage my refrigerator.

I probably will not renew my Sears Home Warranty Policy next year. The wait for a repair appointment is to long, they never have parts available and then you are rescheduled for a follow up repair appointment. I truly believe that Sears rather that I just purchase a new refrigerator.

I purchased the merchandise on 9/26/17 and picked it up on 9/28/17 from Sears in Richmond VA. A 5-year protection plan was also purchased. Once installed it failed cooling down. Several phone call were placed to the 800-4MYHOME. Each time I was requested to wait time to allow the fridge to cool down. 36 hours later, the department agreed to schedule the repair. Initial schedule was 10/17/17. I indicated them that I was not in agreement with waiting this long without a fridge, given that I have 3 kids (one under the age of 2 and one under the age of 4) and a pregnant stay home wife. I was advised to go back to the store. I discussed with a store manager. His rudeness was nothing I have seen before. No identical fridge was available, so I was left to choose a different brand equivalent one, or pay for an upgrade. The only financial help offered was the $89 free delivery. A upgrade was available but he refuse to help us with the price. It was advertised 50% off, however the retail price was over $600 more than listed on Sears.com. He would not correct the price and apply the advertised discount. He had some concerning views on his ability to inflate the price based on his judgment, not actual market value and that as long as the customer was paying less (not 50% less), it was a good deal. After he laughed at me for being unreasonable for asking him to apply the 50% discount off of the real price, he went on to ignore me to resume his task. I was left with no choice but to leave.
The nightmare went on. After many phone calls and hours of conversation, I was allowed to call a local provider for the repair as long as it is under $300. I had to call to get authorization for work over the amount of $300. First service call found a coolant leak, that a specialized appliance repair must handle. I call the recommended company to performed the investigation and quoted me a $800 repair. This was on 10/2/17. Sears (or the department that handles this repairs) declined authorizing the repair and told me I had no choice but to wait for the Sears repair man to do his own investigation. They were able to move it to 10/7/17. This was a Saturday, the gentleman came in a diagnosed a full replacement of the Evaporators and compressor, as he did not think the repair would be 100% efficient. Possible microscopic cracks may remain, resulting in a leak a few months down the road. However, being a Saturday, no part could be ordered, so he rescheduled another repair service call on the following Monday. On 10/9/17 another technician came in and ordered all parts. Procurement time, he mentioned, would be over one week, so he scheduled the service on 10/24/17.
I called the 800-4MY HOME number, and after several transfers, was told that no replacement could be granted and that only the store could do it, which I indicated my issue with the manager. It made no difference for the operator. No loaner was proposed, or accelerated service time. I was offered a replacement.
I am left with managing a cooler to feed a 5 people family. This is pathetic, inconsiderate, and plain endangerment to leave such family managing the storage of fresh produce out of a cooler for a final duration of 27 days!
Not to mention the food I lost initially. I filled out the online claim. No response.
Not to mention the service calls I paid, that still aren’t reimbursed because the attachments are over 10KB.
Not to mention the daily trips to the grocery store because of the limited room in the cooler bought for the occasion, or the ice renewed everyday.

Purchased Harrison garden oasis 7pc patio set. Glass shattered on it's own! No umbrella, anyone or anything around it...thank God! 2weeks of calling online customer service n 5 hours of hold tome invested. Managers and all. No response from manufacturer after being told I would get a call back within 24 hrs 3 times. I give up...worst customer service ever and not the first with this same issue. Many of the same exact complaint in reviews online! Stop sellin the damn thing then Sears!

Purchase stove with extended warrenty. This stove has broken down 5 times they will not replace it it has to break down 4 times in one year same reason it broke down again 4 days after they count. Now I have to break down again by April before they replace it. The sorry part is it breaks down they ask what is the error code ( which tells them it’s the board) Takes two weeks for them to come out and say yep it’s the board now they have to order it another two weeks before they come back and fix I have been with out a stove now all toghter 5 months they need to replace this lemon But they really don’t care

On July 11, 2017 I had a private appliance repair tech respond to our home regarding our stand alone freezer not working properly, he diagnosed the problem, said it was an enclosed unit, but he didn't have equipment to repair freezer. On July 28, 2017; a Sears repair tech arrived; the freezer was working better, he didn't look at anything said there wasn't anything he could do. He did however convince me it would be worth it to sign up for appliance warranty, which I did. When paperwork arrived, I noticed freezers were not included in repairs. I called the phone number listed on warranty and was told it would definitely be covered under warranty. On Sept 1, 2017 I called Sears again for repair, the first avail. appt was Sept. 28th between 10-2pm; at 2:30 I had not heard from Sears, so I went on Sears Chat and was advised do to some technical issue a repair tech was never dispatched. The next avail appt was Oct 5th. The kind repair tech, told me as soon as he saw the freezer that it wouldn't be covered under warranty, and repairs would be around $900. I said I needed to talk with husband, thought we might purchase new, but decided on repairs. When I called today was told I would need to pay $89 to have repair tech come back out to diagnose problem that was already diagnosed on Oct 5th, and the earliest appt would be Oct 18th, they could then order the parts and whenever parts arrived set up another appointment. The operator I spoke with was very rude, told me I needed to find my own repair tech and I needed to be done with Sears. I asked to speak with a supervisor, she asked why, I explained I wasn't happy with lack of help from her, and she started to hang up on me. I stopped her from hanging up, but felt she was still be rude and unhelpful; so I had enough and hung up. Just for information when we built our home, we bought all Sears appliances spent several thousands dollars. After this we are done purchasing anything from Sears.

On September 2, 2017, my wife and I went into Sears Store (on Skyline in Conway, Arkansas). After reviewing our options, we decided on Kenmore refrigerator. My credit was approved for $3000, and we were told that the refrigerator would be delivered on September 13, 2017. I asked the salesperson, whose name was Jeremiah, if we could have our old refrigerator picked up and taken to my brother’s house. Jeremiah informed me that the cost to pick up the old refrigerator is $25 and that they could not deliver it to my brothers. We were told at that time that we could call the store back if we wanted to have the old frig picked up. He gave us his card and my wife and I left the store pretty satisfied, except for the long delivery date. However, we were prepared to wait.
On about September 11th, I call the store to have haul away added. Jeremiah informed me that He did not know how to add that service in and that he needed to speak with his manager. After twenty minutes, he gave me the number of “Corporate”, who told me at that time that the only way to haul away the old frig would be to redo the entire sale, which would move my delivery date out another 10 days or so. During this conversation, my wife noticed that the receipt stated “leave in carton-no hook up”. I asked about this and was told if that is what the receipt said that is what would happen.
I am 70 and my wife is disabled. I would not be able to move one refrigerator, let alone two. So I asked to have the order cancelled. The order was cancelled, but now we had a Sears credit card that we did not need or want anymore. I called the Sears Credit Dept and was told that “yes” they could “Close” the account but if we did, that particular bank would never give me anymore credit for anything, whether it was for Sears or any other company they covered. I find that very disturbing.
On September 11, I received a Sears Credit card statement for the amount of the refrigerator. In other words, we were billed for the refrigerator before it was even scheduled for delivery. I hope that Sears is not expecting payment for something we did not get. On September 12, we received an automated call from Sears Delivery, letting me know that the refrigerator would be delivered the next day, after the purchase had been cancelled. When the delivery guy called to confirm delivery and was told the situation, he tried to be helpful but could not change things. It was as if Sears didn’t care whether they had our business or not!
Needless to say, my wife and I bought our refrigerator from another store and got the refrigerator in two days AND they hauled the old frig away for $15.
I grew up trusting in Sears, but that is no longer the case. I am sure that the Sears inquiry and credit approval now shows on my credit report as “ACCOUNT CLOSED”, which is bad for my credit score. I am asking that you remove any activity with Sears from my credit report immediately. I want that transaction to never have existed, as I will never, ever try to do business with Sears again. If this is what your customer service is like, I will take a pass.
And now I have received a survey to find out how we like the refrigerator we bought from sears. Is this a joke?

I made the repair appointment on 09/29/2017 for my microwave, which I was told/emailed that it would be on Oct 5 between 8am to 12pm. The day before (aka 10/04) I was still received automated voice mail that the appointment was confirmed. I was then taking a day off from work; but didn't see anyone showed up so I called the Sears repair department to check. Guess what? They told me that my appointment has been rescheduled on Oct 12 at 10am. I received NO email/voice mail as such about this time changed as the technician was overbooked today. This is totally unacceptable. The appointment was made about a week ago, they do NOT know the technician is OVERBooked? They can't even give me a loaner so that I can use it until the technician shows up next time (Who knows if they will change the date/time on me the next time) but, they are only willing to offer me $25/$50 so that I can purchase a small microwave to use. What do I have to buy another one knowing that I will get the one fixed (hopefully, right?) They should not offer their customers any extended protection plan, which really costs a lot, if they can't provide proper services at all. I certainly lost a day of work, time and money, which I totally thanks Sears for this.

I purchased a Kenmore Electric Range when I received it the bottom drawer is like a thin piece of cheap tin I could bend it with my hands. I called to have it exchanged Sat today is Wed I never received a call back as promised or and exchange. As we speak I have been on hold with customer service for over and hour have gotten hung up on 4 times and transferred 3 times all call which were answered by a foreigner, which leads me to believe I am calling another country for customer service. This is the worst customer service experience I have experienced and now understand why Sears is going out of business.

I bought a craftsman leaf blower, ( with a 2 year warrenty)used it 1 time and it stopped working. Started it up again and parts started flying out of the chute. Called craftsman, told me to call sears. called sears told them the problem and the sears store I bought it from closed for good. Talked to 11 people (told the same thing to every person) who can barely speak English and the last person said someone will call me back within 24 hours. all I want is to send it back and get a new one. we will see...

I purchased my samsung fridge from the Sears outlet at 3825 Forsyth Rd in Winter Park FL on nov 19th 2016, on wed sept 6th (right before hurricane Irma I might add) the compressor broke. The date is now sept 29th and I have yet to even get someone out here to look at it. I called Sears repair, then they sent me to samsung who does not fix refurbished fridges done by sears. So that is how I found out my fridge has been refurbished. Did not know that before I bought it. I was sent back to sears, and ever since wed Sept 13th, I have been put on hold, transferred to just about every person in every department, and even hung up on 4 times. To make matters worse, just when I think I finally found the right person who tells me I should be receiving a call within 24 to 48 hours to set up an appointment, the call never comes, and I have to start all over again and come to the same results. That has happened 3 times. My fridge is still broken and no one seems to know what they are doing or how to help me. This is absolutely ridiculous and unheard of to be jerked around for almost a month. I work and go to school, so not having a fridge is hard to make meals for the week to save time and money because I have nowhere to put them. I want a brand new fridge and money for the food I had to throw out, the mini fridge I had to buy, and something for the time I have been wasting and for the way I have been treated. The claim number is [protected].
SALESCHECK # [protected]

Hello,
I bought a pair of shoes and a cardigan from Sears (Westward Mall 01197, 9570 southwest Frey Houston, TX 77074) on Seep 19, 2017.

I tried the both shoes at home, and figured out that it is impossible to walk in them because of the design. They will not stay on your feet although they are correct size. The material is also elastic. And they exactly need straps. I could not try them both in the store because they were tied to each other with a strong plastic string.
I took them to the store to exchange. A random store person asked me in the appliances department if I needed help. And I told her my problem. Then another lady was included that I learnt later she was the manager. She rudely treated me telling me that it was a final sale. I showed them their store sign (I will attach here) says Final sales-No Returns. But it does not say No exchange.
I told her I would go the shoe department and ask them. I heard that she talked behind me when I was leaving. Everybody was looking at me. I heard that she told others to call the shoe department.
When I arrived to the shoe department, they told me that she called them and told them not to exchange. I was not nice of her talking after me and calling the other cashier before I reach there.
I asked her name from the cashier they said Gladys. They did not her last name.
It is not a very expensive something, but anyway it is going to be a trash!. Although I have there receipt, although their Final Sale sign does not mention exchange, they did not help me!

I purchased a Craftsman Platinum lawn mower in January 2017. Several times when starting the lawn mower I would pull the cord and would wind up pulling the front of the lawn mover up into the air. Then, in August 2017 it would not start. I visited Sears lawn mower department and was told to take it to a Sears Authorized repair shop (Vito's lawn mower) on 32nd Street in Phoenix, AZ.

On August 12, 2017 I took it to Vito's they told me it would be fixed in a week. It took two and half weeks before I got a call that it was ready. The very next time I tried to use it, it would not start and the cord was still hard to pull. I went back to Sears, where I spoke to the manager of the department, and asked for a refund or replacement. He informed me that I would have to bring it Vito's four times before I would get a refund or replacement. So I took it back to Vito's on Saturday September 2. The manager of Sears called Vito's personally and relayed back to me the lawn mower would be ready on September 5th and I did not get it back until September 21st. While I was there on the 2nd of September I pulled the cord to demonstrate the issue I'm having with the lawn mower and on the second pull the front wheels came up off the floor. While I was at Vito's on the 21st I asked the repairman how he fixed the hard to pull problem, he stated that it wasn't hard to pull, he did nothing.

I'm frustrated with this whole incident, Sears management was no help with solving this issue they said anything to get me out of the store. I felt The authorized repair shop was indifferent to my issue and do nothing to fix the lawn mower.

I would like a full refund on my purchase.

Barbara Lahaie

We bought a Kenmore Elite Grab-N-Go Refrigerator (Black Stainless) from our local Sears store in 2016.
One year and 3 weeks later, the compressor went out. We called on a Monday and was told the first someone could come and look at it was the following Tues. The technician determined we needed a new compressor. Because we did not buy the extended warranty so service call and labor costs $384. When the technician entered our home, the first thing said was "you know, this is an LG". And when I said there are 4 chips in the paint on the edge of the door, the technician said, " you know, it's only plastic coated!" I had to pay for a little bottle of touch up paint!
The WORST of it all is that it's been over a MONTH to get the compressor delivered to our house! WE had to call to follow up twice to find out what was going on! Now that the compressor was delivered today, it'll be another week before the technician can get here to do the repair! All in all, we've been without a refrigerator for a good 6 weeks! I'm going to send a letter to Sears Corporate offices in IL. We'll be SHOCKED if they offer any kind of compensation for our inconvenience! We will NEVER buy or TRUST Sears Kenmore again especially considering we bought the the top of the line! We were fed a good story from the store salesman! I'll do better research next time and will not trust Sears again!

I purchased two tires at Sears Automotive in Killen TX at the Kileen Mall. I was told by Stan that the alignment was courtesy, but that the car would have to be returned next week when the new employee would start. When the car was returned, Stan said the machine was broke come back in a week. When the car was returned Stan said the new employee quit. The district manager said that since he alignment was free we don't owe you anything. If another vendor said it was extra at the time that is ok . Who buys tires from a vendor and not get them aligned, even it cost money. If knew that they were never going to align the tires, I would have bought the tires from another vendor without all of the trips. Sears does not value my time.

To whom it may concern...

Aug 4th - I called to schedule a repair appointment for one of my rental homes. Stack-able dryer repair . I was not able to get an appointment until Aug 18th

Aug 18- The Tech was a NO CALL / NO SHOW.
Aug 18 - I called to find out what had happened and get it rescheduled. I was told that the Tech left for the day and didn't close my request out so I would have to wait for him to call to reschedule ..
Aug 19- I called Sears again since I had not heard from the Tech
Aug 21- I called again and was told that I would hear back no later than 4:30pm to get the appointment rescheduled I NEVER HEARD BACK !

Aug 22 - I called and told my story AGAIN... I was finally able to get an appointment scheduled for the 25th

Aug 25- the tech showed up and said he needed to order a part / fuse and that I needed to have the vent cleaned and just to call when the part arrives and everything will be fixed at that point .
I had the vent cleaned and the part came in the mail

Sept 8- the Tech arrived, installed the part and said that didnt fix the problem.. The real part that I need is possibly discontinued/ back-ordered. I could be placed on a list and be told within 6-8 weeks IF I COULD GET THE PART TO CORRECT THE DRYER or I can be issued a FUL REFUND for all services and parts provided by sears . As a landlord I cant wait 6-8 weeks to then be told if you can get a part . I opted for the refund and purchased a new washer and dryer for the home.

Sept 25 - I called to check on my refund and was told that I would not get the 89.00 for the diagnostic appointment. I explained that the first appointment the Tech never arrived and the second appointment the Tech didnt diagnose the entire problem and was also told that I would get a FULL REFUND when the part didnt correct the problem. I asked to speak with a manager that was VERY RUDE and seemed very uninterested in my situation. Offered me 30, 000 sears points and when I declined she hung up on me.

I am writing this in hopes that this will be made right. I am the owner and operator of 3 duplexes and 5 single family homes, all of which I provide ALL appliances and washers and dryers. I also have 2 personal homes that each have 2 full kitchens and two laundry rooms. Prior to this situation I have always felt that I could go to sears for appliances and repairs.

[protected]

Jennifer Cook- Provenza, owner
JCP Properties
11050 West 525 South
Columbus Indiana 47201
[protected]

We purchased a Kemore Elite Side by Side Refrigerator in August 2012 for cash
accompanied with a five year extended warranty contract. Before a year had passed we had problems with the ice maker. It was necessary to have two visits from Sears repairmen to troubleshoot the ice maker. It was at this point that we began to question our purchase. Our problems became more intense
during the fifth year since purchase. We lost our ability to freeze anything in the freezer compartment and the refrigeration compartment does not refrigerate safely. Following this problem a part of the ice maker system began to drip water and puddle on the side and back of the refrigerator flooding the carpet and floor. Because we could not afford an extended warranty at the beginning of the fifth year we are now stuck with a 2000 dollar lemon that will not dispense ice cubes or even freeze them in trays. We believe that Sears owes us more than words in the way of a remuneration for our trials and headaches or a complete replacement for the juggernaut that we have been stuck with. Thank you for any action that you may feel appropriate in this matter.

I purchased a Kenmore Elite Refrigerator in August, 2017. In Houston, Texas. In May, 2017 I observed that the paint was peeling off the front left door of the refrigerator. After I contacted customer service, a new set of doors were sent to my home and I replaced the old ones. Now, in September, 5 months later, I see that the paint has started to peel once again. However, after contacting Sears, I am being told that the warranty has expired. I have spoken to several people today and they all have the same conclusion, out of warranty. I have spoken with Cari, Austin, Almond, Marco and Chante today.
I am frustrated and upset that no one wants to realize that this is a re-occurring problem, not a new one. When I purchased this expensive refrigerator, I felt secure that I would get more than 13 months of enjoyment and service. I did not purchase this refrigerator at a "scratch and dent store" I purchased it brand new. I feel that consumers are being scammed. We can no longer purchase merchandise with the assurance that we are getting what we pay for, instead it feels like we are sold merchandise with a "guarantee defect", so you better buy a warranty.
All I desire is a refrigerator worth the money I paid for and that means without peeling paint. I remember a time when you purchased appliances from Sears, they stood behind their product and the product last. This is no longer the expectation that the average consumer can feel confident in.

Saturday morning Sept 16 2017, my 5 year old LG refrigerator purchased from Sears. Sparked and all the electronics went dead. Call Sears to get them out here to fix (I have paid for the extended warranty when I purchased) it. We are told OCT 2 is the first day they can come fix 17 days I cannot believe it.I have PAID for this . I call back am told they will put me on the cancellation and escalation list. They offer me 160.00 for a small refrigerator or I can call a repair service and they will reimburse me. (Of which I was told it WILL take a while to get my money back). I PAID Sears to treat me this way. I cannot believe they do not have a emergency service. I have bought ALL my appliance through the years from Sears bought many a extended warranty this is the first emergency situation I've ever had and I have to wait over 2 weeks for them to even look at my refrigerator then of course they will have to order the parts and then come back. I went and bought the small refrigerator which I was told on Sat to buy from Sears. Now I'm told they just add 160.00 to my shop your way points. Now I have to return it and re buy with points. I am so disappointed in Sears and If I do not get this expedited I will buy elsewhere in the future. No wonder the company is loosing money. If you can't fulfill your obligations to your existing customers. You will not have customers in the future. At least not me. My client number [protected]. AS for a resolution I either want a service tech out here this week or they can replace my broken refrigerator, which would be faster. I have made 3 different phone calls and get the same response. That is all they can do for me.
Kathy Ehler