Shopee
Reviews and Complaints

Refund request was approved by Shopee in Oct 2019. I returned the items (Chia Seeds) because it was a different brand from what I ordered and weighed 100g less per pack. I ordered 3 packs of this. Shopee claims refund has been transferred to me via ShopeePay but I have checked it many times. None was transferred. No such amount was also transferred to my registered bank account. I have contacted them multiple times last month and this month. No replies other than "we will get back to you within 48hrs" which is a lie because they never did.

Dec 6 pa nasa BAE Batino yung order namin Dec 16 na ngayon. Hindi na nagamit dalhin sa tagal ng process. Dec 8 lang ang expected delivery time. Ano bang pamamalakad yan. Kung sobrang bagal ng process dyan bakit sa batino pa pinapadaan ang daming customers na ang affected. Makikiayos naman ng system niyo kung ganyan kayo mg ganyan. Ang dami ng nagrereklamo sa inyo hanggang ngayon ganyan pa rin. Para saan pa ito kung hindi naman nareresolba mga complaints namin. Ganoon pa din katagal proseso niyo.

Good morning.

We're from the government. Travel. Foreign tourists vacationing in malaysia.

Wants to file a report. To the grab company. Delivery. Different locations.

Purpose. Government
File a complaint report. For
Get company. Hope to cooperate with the malaysian government.

To file. Compound suit. Amounting to rm1 million. Fine. Court. To the police government. Who commit crimes that interfere with delivery time. And only slows down time. Delivery. "various products, or shipments of foreigners and malaysians, in different locations.

Please notify the police. Which interferes with the passage of time. Must pay a high fine. To each grab shipping company. Interferes with delivery time. Customers.

Please use the user id information. Per extension. Travel. Can help inform grab company. And the malaysian government.

And approved a valid form of fine. Court suit. Total compound of 1 million ringgit. To a police officer who interrupts the travel time. Delivery.

The member id of the card number provided to each employee. Members of grab companies. To help provide information. Personal. And remind the company of the written notice. Warning sign.
On the back of the employer card
Company: -

Important goals. To expedite delivery to the location. Different areas: -

Expect information to be told. Every shipment of personal box items should not be interrupted.

And every delivery. People to different locations. Should not be interrupted.

Hopefully the complaint information can give the government a fine of rm1 million in compound suits.
Court. Need to pay. To the grab company.

Country:- malaysia.

Address:-
241, suria klcc, kuala lumpur city centre, 50088 kuala lumpur, wilayah persekutuan kuala lumpur

That's all. Information
Thank you.

I complain against the service of black arrow express in bacolod. The delivery man did not contact me yesterday but I was at home during that time. When I opened my account the delivery update says consignee not available! I tried to text their sms number and called their phone number but it was unavailable! The delivery man's name is mercares ronald m - drs1484235. Please do something about this.

Standard express | tracking number. Ph199631468812l... I received the parcel and it has opening in one side and even inside my parcel have some holes in plastic pouch... The shopee xpress courier should be a trusted person which you could received the parcel in good condition. I ordered 20 pcs of lotus seeds and I got only 13 pcs. It's really intentionally and got interest in the seed that's the reason why there is opening till it reach the small pouch containing seeds. It's only the first time it happened to me in shopee xpress... I pay for what I ordered then who will going to pay for the missing item that we received... Its not also fair to blame it to the seller because they send the items but the courier got an intention and interest to make a small hole to get something inside the parcel.

I did not resched without any valid reasons. They texted that my package is on the way. They gave me the contact and the name of the courier. I cannot contact him. Even Jnt express i cannot contact. I even texted the courier that im only until 11am. He didnt answer. I even called him a thousand time but out of coverage area. The problem was they gave me wrong number. How can i communicate with them. And they texted me aroud 2pm using different number. Dont put the blame on me
[protected]

Lagpas na sa estimated date of delivery ang order ko galing overseas pero hindi na ako nag report sa shoppee dahil Nov. 30 nasa warehouse na dito sa Iloilo so pagkasusunod na araw bka ideliver na. Nov. 3 na nung nag inform ang 2go na idedeliver na at naghintay nmn ako.Nag text ang delivery man 4:30 pm na at ihahatid na nya. Nagreply ako agad tpos nagreply sya na 2:30 dw sya nagtext at bumalik na sya sa opisina nila nang mareceive ko ang text, tpos kinabukasan nya ulit ihahatid. May gad.

Nireport ko to sa shopee customer service chat, yung si Sharme ang ka chat ko. puro lang mga copypaste na reply. Magpapatulong sana akong icancel ang order dahil nabwesit na ako sa serbisyo ng courier. Kahit na sabihin ng shoppee or seller na hindi nila sakop ang mga courier pero sila yung naghahatid sa pinakamabilis na paraan so dapat lang na mging strikto ang shopee sa couriers nila. Sila din yung mawawalan ng customer.

Palitan na sana ng overseas yung logistics partner nila sana hindi na 2go. Dami nilang sablay sa delivery.

Dalawang beses nako ninonotify ni shopee na delivered na daw order ko pero wala ako nareceive ni isa sa mga inorder ko. Overseas yung order ko, pero bat ganun naman yung courier wala naman nakakarating saken na item ko! Ni text o tawag from the courier wala! Ngayon lang nangyare saken tong gantong incident! May mga delivery man ang standard express na nang iistafa ng item! Shopee pakibigyan pansin kasi di pwede na ganyan na lang.

Guys please help me. Is there a way I can get a refund. Its been a month since a requested for refund. But seems shoppee is ignoring me. I called several times. And followed up. But nothing happens.

Last oct 28 I ordered an item worth 10k from shoppee (seller), payed using my credit card. I need to wait until nov 8 for the delivery, after the said day, nov 9, no item was delievered and yet the status was completed. Thats the time contacted shoppee and requested for a refund, I followed it up frequently but seems shoppee is ignoring it. No follow up, no plans. All I got is referrence number. I am so frustrated. I dont know what to do.
The last conversation I had with this edhel [protected]) she said "wala na silang magagawa", because they already paid the seller (which was banned nov 2), how stupid of shoppee to give the money to a banned seller without the item. And they said that they need the seller to call them up to loft the account. For how long? Do u possibly believe that the seller will call back? I asked this edhel to call the seller but the guven number was not accessible. I asked for an option or any other plan to have my refund, and they said "there is nothing we can do" wow!...

Is there someone here who could help me to talk to the higher admins of shoppee. Or what are the options I need to do to solve my case.

I plan to sue shoppee and take legal actions on this case if no response or actions are made.

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Tatlong beses nag fail yung delivery attempt, pero wala namang abiso, ni isang text o tawag galing sa Courier, WALA. Nag request din ako sa helpdesk ng Shoppee na for re-delivery sana, pero wala mema lang sila. Ngayon na tag na daw as return to seller kaya ayun sayang oras pag antay ng item. HASSLE SOBRA.

Wala na ko pake sa item ko. Gusto ko lang masisante yung courier na yan! Dapat kase pwede nalang mag pick up mula sa hub e! WA KWINTA .

Napaka dali sa courier na dayain sistema e, kaya kayo ireport niyo agad. Baka ma tag pa or ma black list yung address niyo

Cainta hub ano na po? Ilang days na simula nag orders received yung order ko..but until now wala parin? Pano nyo nasabi delivery attempt failed eh wala nmn kayong text at tawag sakin... Baka pagkatapos pa ng okasyon na pagagamitan ko nyan saka pa dumating? Gagamitin ko yan nov.30 2019 kaya kung d yan makarating sakin before mag nov.30 d ko na tatanggapin yan... Nakakabanas kayo ngaun lang ako nakaranas ng ganito... D ako magmemessage sa inyo kung d ko kailangan yan... Para sa birthday po ng anak ko yan na mag 1 year old..baka nmn po maideliver nyo before nov.30... O kaya bigyan nyo ko complete address nyo ako nlng kukuha...

Its been 1 month now that i want to order an item shoppe phil thru my shoppee pay account i have beeb top for the amount needed but its been deactivated. From October 24 until this date ive been contacted so many times the costumer service of shoppee phil. And also emails but until it doexnt any solutions regarding my concerns. I already give the necessary information that they need for my account. How long i should for them to fix this issue. I need to order the item, we badly needed for the project at work. Here is my email address " [protected]@gmail.com. I hope someone can help me to fix my concern.

This buyer ordered my kid's preloved crocs shoes, and schedule the shipping right away (nov.11). What i am complaining as a seller was that i received the "returned to sender" package for no reason. When we opened the parcel its a different item we even had a video opening it.instead of good condition crocs shoes, we got a very dirty cheap shoes.(see photos).i don't know who's to blame. When i tried to call the buyer's number i found out that she didnt ordered for it and someone's using random numbers. Shopee how do you approved accounts like that.please show concern also for sellers like me as this was not my first complain. Please take actions on this. We also think that the package that was so supposed to be returned was really tampered.

This is jackie lou vea and i want to apologies for the complain. Recently I've been experiencing worst through your company and the merchants as well, for the wooden peg toys it says in the description 8quantity but I received 7 pegs only and also i made a payment through online (dragon pay) but on the description it says COD?!, and now another delivery has made and I ordered for 1pc tshirt but they delivered 2pcs same shirt and size and made a payment of 500+?! What is going on SHOPEE? I usually order here on SHOPEE but these past terrible experiences I dont think I will continue ordering here! Please get back the other shirt and bring back my money and also give back the other wooden peg!

Ayon sa logistic tracking Order has been delivered na pero wala namang delivery o parcel ang dumating dto. November 21, 2019 kahapon lang pero wala kaht anino ng nagdedeliver ang nagpnta dto sa address ko. Nasaan na ung parcel ko at sino ang tumanggap o nagbayad ?baka pwede naman pakisend saakin kung sno may hawaK na delivery man ng parcel na un. Tgal tagal ko ng hnhntay tapos order has been delivered e wala naman dumadating

ordered and payed for the items. Tagged as delivered but no item was recieved. Ask for a refund and even the refund is too slow to happen. Been scammed for 3rd time now and yet nothing is happening.

I have contacted and filed for a refund and still refund is nowhere at all. Whts worst is that it is my 3rd time to get this scam. And now even getting the refund is too slow and such a hassle where in fact i have paid the item the day the order was placed. It seems that they do not bother to investgate at all

I ordered 13 items in one shop. I received 11. 4 of these 11 are damaged. I tried to contact the seller via a wrong cellphone Number, printed in the label of the parcel and via email many times. Nö reply. I contacted the shopee costumer service. At least 10 messages. They promised me to contact the seller. Nothing happened. I do not accept the idea of shopee to return the items (I have not received), to get my money for the items back (not for the shipping) and to place a new order with new costs for the delivery. Why should I have extra costs for the mistake of the seller? The shopee costumer service has not helped me, not even a little bit.I just received a message that the case is closed now and my money is lost.

Thank you shopee ! If this is their policy, that they will not help the costumer to get what they have ordered but supporting the seller, stealing money, wow!

I never had an experience like this before with Amazon or Lazada!

Jottpeh

Seller noticed that the item is already completed but i do not received any helmet. Seller also indicated that they are not supporting COD but payment thru bayad center, banks, 7-eleven, etc. I paid at 7-eleven expecting for the helmet to be processed but until now i do not receive any updates. I hope it will get corresponding action. Im very disappointed shoppee because it was my first time to order in your online shop but it end up with this scam. Im just asking for the refund of my payment.