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Shopee Complaints 1129

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E
11:44 pm EST

Shopee delivery failed

I received a text message saying my order can't be delivered due to incomplete address (company address) when I've been using my company address for four years now. Also, why shopee express riders use computerize txt, how customers will be able to respond or call for a better communication? Hope, I will still be able to get it. Shopee Express riders please do your job properly.

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G
1:40 am EST

Shopee shopee

Shopee has allowed anyone to open up Shops on their website without a proper registration or perform any background checks to confirm the authenticity of these shops.
These shops on Shopee will scam customers due to Shopee's policy that allows anyone to operate on their website and use this platform to scam people since the authenticity of these shops are never investigated and no legitimate registration is required to register as a Shop on Shopee.
Therefore, I believe based On Shopee's current practices, a lot of scammers are now operating on Shopee as this platform seems to be a heaven for scamming people.
I also believe that some of Shopee's staff are also involved in the scam and that's why the registration of a Shop on Shopee is so loose that allows anyone to open up this Shop and scam people.
Please check the current Shopee's policy and also their staffs who I believe are also involved in these scams.

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J
9:00 am EST

Shopee delivery via shopee express

I ordered two (2) romoss powerbank last december 04 2019 as giveaway for the upcoming christmas party of our department. On the same day, orders were approved by romoss and by the 5th of december, it was picked up by their parañaque hub. Up until now, no delivery took place nor an update on the delivery status. I tried to complain many times with shopee and with romoss but they failed to give me concrete answers on what happend with the parcel. Romoss refused to cancel my order since on their end, they shipped it out in time. I tried to ask for the contact number of the parañaque hub but all shopee agents refused to give it.

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aizencolar
PH
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Jan 22, 2020 4:50 am EST
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Same sentiment. We visited the cainta hub but the guards are not helping.

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C
9:13 pm EST

Shopee xpress shopee delivery service paranaque hub

My order id is 191215204424EXY. I follow up my order thru shopee hotline and thru shopee chat support many times but still nothing happened. They always told me that they will follow it up but as you can see on the attachment there's no any movement of delivery. I order it on dec 15, 2019 but until now I didn't receive anything. I can't leave at my house because I don't know when they will delivered. I'm giving birth anytime. Hope there's an action will be taken.

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J
4:42 am EST

Shopee delivery

Dec. 24 pa nasa cainta hub yung paracel namen pero di parin nadedeliever. Yung isa nadoon paren habang Yung isa naman, 3 times na nag message"This is your Xpired rider, Please wait ka lang jan ng isang taon bago mo makuha paracel mo and please prepare the exact-". Like 2019 pa, eh 2020 na. 1 year ago na. De char lang. Pero kung tatamad tamad lang kayong Xpress riders. Papatulfo nalang namen kayo pati yang cainta hub. Sige lahat nagsirasiraan na. At least explain why, bakit wala pareng delievery at kung di niyo mahanap adress kahet najan naman sa details of delievery namen yung adress, makipag text kayo. Nakakapag duda na yung ng yayari. Dati naman nung Oct. 31 agad namang na deliever. Nov 2 ajan na agad. Pero i did some research. Sabi 9- 24 days pag galing oversea yung inorder at pag local naman 6-15 days ata.

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aizencolar
PH
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Jan 22, 2020 4:53 am EST
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Pinuntahan ng asawa ko kanina cainta hub kasi need ko parcel by tomorrow pero bastos ang mga guards. Rider daw ang kontakin namin eh wala namang nagtetext sa amin. At as per customer service 3 times na nagfailed attempt at kahapon nakalagay na sa tracker nagrequest daw ako na ireschedule today kahit wala naman akong nirerequest. So hinintay ko until now walang balita.

J
J
johnzen zen
US
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Jan 06, 2020 1:36 am EST

Puntahan na naten boss alam ko kung san yan. Sa Junction lang yan banda sa Marick Subdivision. Yung akin Dec 21 pa andon hanggang ngayon di pa din naddeliver puro 2-3 days sinasabe mga hayop.

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L
9:47 pm EST

Shopee delivery time

Yung mga parcel ko December 27 pa nasa Cainta Hub. Second time ko na nagorder ng same item, yung una 3 days lang nadala na (J&T), yung ngayon aba 1 week na wala pa SA ANGONO LANG AKO MGA SIR! First time ko maexperience to since courier nyo lang avail that time. Baka naman pwede ideliver nyo na! May iba pa ko parcels baka mamaya pagdating sakin sira na yung iba. Kakainis. 🙄

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T
9:08 pm EST
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Shopee delivery

I've been waiting forvthe package since December 24, 2019. nauna pa ung huling package na order ko. Baka pwedeng pakideliver. Until now wala pa nasa hub pa din. Wala man lang update ano to joke. Gagamitin yan ng anak ko tapos wala pa din. Grabe naman. Kahit sabihin pa na from over seas eh karamihan sa order ko na overseas dumating na yan lang ang hindi pa.

171 Rosario Village

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R
9:17 pm EST

Shopee slow process

Can you please deliver my order? 4 days nang nandiyan sa Cainta yung order ko di pa rin dinedeliver? Mas mabilis pa yung process ng mula sa china papunta dito sa Pilipinas kesa dito sa nasa Pilipinas na, nasa Cainta na di pa rin tinatry ideliver! Isipin niyo rin naman po na kailangan na nung nag-order. Please lang po i-deliver niyo na anong petsa na, I was supposed to be a gift, but I never thought it would take this long.

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J
8:46 pm EST

Shopee late delivery of parcel, no coordination from the rider and slow action

December 21 Nasa Hq Paranaque na yung order ko. December 28 dineliver yung item without informing me via call or text man lang. Nasa area ako nun pero nagregister sa order status ko Consignee Not Available. And until now, January 2020 na wala pa din sakin yung parcel. Ganyan ba talaga ang kaibahan ng COD at paid online. Nakakadisappoint yung services ninyo! Tinalo niyo pa sa tagal ng delivery yung ordered from other country.

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M
10:26 am EST

Shopee work negligence/fake delivery status

my order that was supposed to be a gift for the holidays was placed dec 17 and until now i havent received it yet. i followed up to shoppe and ninjavan a few times and just later this day i got a response saying that i requested for a change of delivery of time and date which i did not! i also wasnt notified and no one called me personally so how the heck did they know that i changed the delivery. please reprimand this delivery guy. ive waited long enough for my order and without any confirmation they just decided to change the delivery time instead. please act on this. do not tolerate this kind of behavior on your company and ruin your name. i am really really disappointed!

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G
2:52 am EST

Shopee service

This is my order ID, 191223QF4ATCQ3 . Thru tracking it has reach Subang Jaya hub for 2 working days, but no delivery done . Is ok, I called for 2 working days too but no one pick up, today I ask thru "chatnow" that I want to pick up myself but he/she told me that I can't, still ask me to wait .

Hello, I din blame u all for too many parcel to deliver until din deliver out my thing, I just want to pick up my thing, why gdex o other courier can let me pick up n my thing is nearby me but I need to wait so many days n don't even let me to pick up .

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D
12:28 am EST

Shopee selfie tripod

I want to complain one of your rider named EUGENE NOCUM! Mahilig syang mag declare ng "the item was rejected by the user" kahit hindi naman nya nai deliver ito! Kahit pa nakasagutan mo isa sa amin dito.. hindi naman tama na lahat kami ay idadamay mo na. Paki check ang name ng nag order kung yun ang ayaw mong customer kapag hindi yun wag mo idamay na hi di mo na dadalhin order or i text mo yung customer na parating ka na. Ganyan lang ka simple! Sisirain mo record namin eh. Imagine, I ordered the item dec. 12 I was texted dec 29 na parating na ite ko so I cancelled all my lakad para sa kanya then makikita ko na lang around 3pm na nireject ko daw item! Anong klase kang tao naman! Alam mong may naghihintay nyan at di mo ba alam na kailangan na kailangan ko yan! Ayusin mo trabaho mo Eugene! Inireklamo na rin kita sa Shopee! Nakaka disappoint ka talaga! Dapat sa ganyang rider mineme mohan kapag naulit pa tanggalun na! NAKAKAINIS talaga ginawa mo!

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K
8:08 pm EST

Shopee parcel is not yet out for delivery

Tinawag na express pro di magawang madeliver agad ung item! Galing overseas na nga naghntay ako. Pero until now wlng update sa tracking ko. Gusto ko nalang sna mapuntahan ung cainta hub kso ung agent na nakausap ko kht address man ln hndi maibigay at prng nagsungit pa! Anong klase ang customer service nyo shopee sakit tlga kyo sa ulo! Cainta hub n nga lng tga caint dn ako dpa mdeliver!

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P
5:05 am EST

Shopee delivery failed

I'm tired of waiting. I waited for almost 2 weeks and then they told you that they contacted my 2 times in the delivery time.. FYI, I didn't received any calls. I received a text and I waited for a whole day and cancel my appointments for me to receive the product but in the end they said that the product will return to the seller, dahil hindi lng nila makita yung address ko. Nagoorder kami sa lazada and ganun din nmn ang address ko pero sila nakakapagdeliver. Shopee Express Cainta Hub. AYUSIN NYO serbisyo nyo. Nakakasagabal kayo ng oras ng tao.

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aizencolar
PH
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Jan 22, 2020 4:57 am EST
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Same po. 3 times failed attempt daw. Walang text or tawag. Cainta hub also. Nagsadya na asawa ko sa mismong office nila sa cainta pero bastos kausap mga guards walang matinong sagot. Bawal daw ipick up. Ano kayang meron sa shopee express sobrang daming complains pero wala silang ginagawa.

A
A
Akroma Angel
US
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Dec 30, 2019 6:07 am EST

Same tayo ganyan din sakin shopee xpress hub cainta. Delivery failed pero walang nag attempt mag deliver maghapon inabangan.

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B
1:59 pm EST

Shopee refund

This photo shows how many times Shopee kept asking me to wait and every time I ask for a follow up. All Shopee does is to ask me again to for another 2 days. Has anyone been experiencing this? Shopee started asking me to wait for my refund since the 23rd. The next day I made a follow-up, Shopee then asked me to wait again. Until this day, December 29! How many days are 2 days to you Shopee? Don't you have any word?

Fyi, I still have another screenshot of Shopee asking me to wait again. I think I am sending an email to a robot. It kept sending on the same email draft or spiel over and over again.
Nobody's trying to solve my problem.

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K
2:19 am EST

Shopee j&t express courier failed delivery

Three times failed delivery on different items. Two of them said that I cancelled the order wherein they did not even try to reach my address nor contact me. Another said that my contact no. is not reachable but I provided complete address and contact number. Other courier can arrive at my address so I doubt that J&T even attempt to come and deliver my order. It's so annoying. I hope this reaches J&T management.

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E
8:27 pm EST

Shopee non-delivery; wait time; incompetence

So. 12/11 I placed an order towards an overseas shop for some materials. Yesterday, the status of my package changed to finally say "Item is out for delivery" after some days waiting for it and I was super happy. Why not when they said it would be here next year then suddenly I could actually receive it earlier right?
Well, it actually took a turn for annoyance.
See, I waited for the delivery guy to text or call me since around 9 AM when the status of my order changed, expecting to hear a knock on the door before noon or after lunch when I usually get my orders. I was alone at the office. Everyone was working at home at this point and I could have gone home early or chose that option too, but due the order, I stayed at the office. And waited. I waited until around 6 PM but guess what? NO DELIVERY GUY CAME. Then, when I checked my order status around 7 PM, it says DELIVERY FAILED? FAILED? I WAS AT THE OFFICE THE GOOD PART OF THE DAY! How did it fail when there was no text or call informing me that the package was or was not going to be delivered? What's this? Did a ghost make the delivery? BAH! THAT'S EFFING NEW!
If they were feeling lazy, they could have informed me. I've been waiting for that order for a long time- also, where do I find the explanation about statuses? I dug around but can't seem to find an explanation about what all these statuses actually mean. Google isn't reliable sometimes you know. When I dial for your customer care for answers, always the busy tone!
By the way, when I try to track my package, it says that there's no information about it. It's like my package just POOFED into thin air.
Good job courier (sarcasm). Does my order NOT EXIST too like your non-existing delivery guy that marked my order as delivery failed?

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B
3:07 am EST

Shopee bondage harness

The order no was - 19121213252R2KF
Standard express - PH 195609300121S
Hub Entrigo - 0038 - DIXW85U497HX

The goods I ordered was incorrect. I sent a message on chatt - @gao1908.ph
who thinks it is a big joke and does not take it seriously. I am sent little stupid pictures and send photos over and over gain after continual requesting.
Whoever @GAO1908.ph is they need some serious talking to and deal with the problem I have. There is no constructive assistance and it is annoying me that you have employed people with no response to business ethics.

Regards

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W
12:14 pm EST

Shopee delivery and customer service

My parcel had arrived at the destination hub on Dec 23 @ around 3:54AM. I chatted the chat support, called their hotline numbers and even sent them emails but they ignored my request to deliver the item before the Christmas eve since ShopeeXpress is open for delivery until today, Dec 24th. I requested it to be expedited since my parcel will be intended for gift giving this Christmas eve. The funny thing is that the Customer Service says that expedite requests will take 2-3 days hahaha! December 26th is posted the latest time that they could deliver my parcel and expediting it would give them the same day or even the 27th (3 days). WTF! Shopee Customer Service is the worst and so as their delivery service period! Their Customer Service can't even contact the courier for their customers' requests! What a pity! They do not have a heart and urgency on any raised matters!

Kahit lakarin pa nila from destination hub hanggang sa bahay, makakarating na sila same day na nareceived nila parcel ko sa destination hub nila. Tamad lang talaga!

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C
C
Chad rey
US
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May 13, 2020 4:35 pm EDT

Sang hub yan maam/sir? Do you know the address of their destination hub?

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I
7:27 pm EST

Shopee delivery time

Yung cainta hub nyo last 12/18/19 pa dumating item ko don hangang ngayon wala pa estimated time ng delivery sa 12/28/19 nsa taytay lang ako napakalapit lang. ano yan binburo nyo muna bago ideliver nakakailang reklamo n ako wala naman aksyon ano silbi ng complaints board nyo? Ano to reading section lang? Galaw galaw shopee buwagin nyo n yang cainta hub nyo

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Chad rey
US
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May 13, 2020 4:38 pm EDT

Hi maam/sir, ask lang if alam mo address nila sa cainta hub?

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About Shopee

Screenshot Shopee
Shopee is a leading e-commerce platform in the Philippines that offers a wide range of products and services to its customers. It is a one-stop-shop for all your shopping needs, from fashion and beauty products to electronics and home appliances. The platform is user-friendly and easy to navigate, making it accessible to everyone, regardless of their level of tech-savviness.

One of the key features of Shopee is its competitive pricing. The platform offers some of the best deals and discounts on a variety of products, making it an attractive option for budget-conscious shoppers. Additionally, Shopee regularly runs promotions and campaigns, such as flash sales and free shipping, to further incentivize customers to shop on the platform.

Shopee also has a strong focus on customer service. The platform has a dedicated customer support team that is available 24/7 to assist customers with any queries or concerns they may have. Shopee also has a buyer protection policy in place, which ensures that customers receive their orders in good condition and on time. In the rare event that a customer is not satisfied with their purchase, Shopee offers a hassle-free return and refund process.

Another unique feature of Shopee is its social aspect. The platform has a built-in social media feature that allows customers to interact with sellers and other shoppers. This creates a sense of community and fosters trust between buyers and sellers.

Overall, Shopee is a reliable and convenient e-commerce platform that offers a wide range of products at competitive prices. Its focus on customer service and buyer protection make it a trustworthy option for online shopping in the Philippines.

Overview of Shopee complaint handling

Shopee reviews first appeared on Complaints Board on Nov 9, 2016. The latest review Account issue is unresolved was posted on Oct 1, 2024. The latest complaint Bills payment through shopeepay | meralco bill was resolved on Nov 13, 2022. Shopee has an average consumer rating of 1 stars from 1151 reviews. Shopee has resolved 14 complaints.
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  1. Shopee Contacts

  2. Shopee phone numbers
    +65 62 066 610
    +65 62 066 610
    Click up if you have successfully reached Shopee by calling +65 62 066 610 phone number 35 35 users reported that they have successfully reached Shopee by calling +65 62 066 610 phone number Click down if you have unsuccessfully reached Shopee by calling +65 62 066 610 phone number 59 59 users reported that they have UNsuccessfully reached Shopee by calling +65 62 066 610 phone number
    Singapore
    +62 213 950 0300
    +62 213 950 0300
    Click up if you have successfully reached Shopee by calling +62 213 950 0300 phone number 26 26 users reported that they have successfully reached Shopee by calling +62 213 950 0300 phone number Click down if you have unsuccessfully reached Shopee by calling +62 213 950 0300 phone number 23 23 users reported that they have UNsuccessfully reached Shopee by calling +62 213 950 0300 phone number
    6%
    Confidence score
    Indonesia
    +60 322 989 222
    +60 322 989 222
    Click up if you have successfully reached Shopee by calling +60 322 989 222 phone number 85 85 users reported that they have successfully reached Shopee by calling +60 322 989 222 phone number Click down if you have unsuccessfully reached Shopee by calling +60 322 989 222 phone number 66 66 users reported that they have UNsuccessfully reached Shopee by calling +60 322 989 222 phone number
    13%
    Confidence score
    Malaysia
    +886 266 366 559
    +886 266 366 559
    Click up if you have successfully reached Shopee by calling +886 266 366 559 phone number 11 11 users reported that they have successfully reached Shopee by calling +886 266 366 559 phone number Click down if you have unsuccessfully reached Shopee by calling +886 266 366 559 phone number 11 11 users reported that they have UNsuccessfully reached Shopee by calling +886 266 366 559 phone number
    Taiwan
    +66 20 178 399
    +66 20 178 399
    Click up if you have successfully reached Shopee by calling +66 20 178 399 phone number 9 9 users reported that they have successfully reached Shopee by calling +66 20 178 399 phone number Click down if you have unsuccessfully reached Shopee by calling +66 20 178 399 phone number 8 8 users reported that they have UNsuccessfully reached Shopee by calling +66 20 178 399 phone number
    6%
    Confidence score
    Thailand
    +84 19 001 221
    +84 19 001 221
    Click up if you have successfully reached Shopee by calling +84 19 001 221 phone number 6 6 users reported that they have successfully reached Shopee by calling +84 19 001 221 phone number Click down if you have unsuccessfully reached Shopee by calling +84 19 001 221 phone number 5 5 users reported that they have UNsuccessfully reached Shopee by calling +84 19 001 221 phone number
    9%
    Confidence score
    Vietnam
    +63 28 805 200
    +63 28 805 200
    Click up if you have successfully reached Shopee by calling +63 28 805 200 phone number 206 206 users reported that they have successfully reached Shopee by calling +63 28 805 200 phone number Click down if you have unsuccessfully reached Shopee by calling +63 28 805 200 phone number 158 158 users reported that they have UNsuccessfully reached Shopee by calling +63 28 805 200 phone number
    13%
    Confidence score
    Philippines
    More phone numbers
  3. Shopee emails
  4. Shopee address
    5 Science Park Drive, Shopee Building, 118265, Singapore
  5. Shopee social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 20, 2024
  7. View all Shopee contacts
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