Shopee
Reviews and Complaints

I bought some soap at Shopee and went the soap was delivered, found that the expiry date was 1 year before. Returned the soap and money was paid into shopee pay instead of my bank account (as per my earlier payment). After the money was banked in, I couldn't use the money in the shopee pay to pay for other items as each time I wanted to use it, it keeps on initialising but nothing happens. Called up shopee customer service, shopee team many times for this past month for them to pay me back my money but each time calling them and explaining all over again doesn't seem to work. Emails to them are bounced back and also filling in their forms also cannot work. All I want is the money that was returned from the seller to me.

My Order ID: 22112505N8CUXD

My User ID: ginatpg77

Seller: Flexidesignx Living

I have filed for return and refund due to damaged item received and failed to be replaced by seller on 10 Dec 2022 after waiting from 3 P. M till 10.00 P.M.

I filed for return and refund for this order on 12 Dec 2022 and it was still under Shopee Guarantee period then.

Seller refused to come and collect his damaged item, mentioned Shopee will arrange for the return shipping

I contacted Shopee and have also mentioned that this is a big size item, a TV console. CS assisted to arrange the rubbish Ninja Van (a logistic company) to pick up on 16 Dec 2022, but again no show and no call after waiting from noon to 10:00 P.M. (I have to apply urgent leave to wait for the pick up)

On Monday 19 Dec 2022, Shopee again re-arranged for rubbish Ninja Van for the 2nd pick up. And again the missing in action repeated. No call, no update... nothing. On 20 Dec the 3rd pick-up also arranged by Shopee and again using rubbish Ninja Van, an Indian guy came and he was so shocked when he realised he need to pick up a TV console... this TV console is already a small one as compared to others with a much bigger living room size. He mentioned he don't have a vehicle to pick up such item and left. Again pick-up failed.

The next day Ninja Van called me, telling me the pick-up order has to be cancelled because they cannot pick up big item? By then the return period has lapsed.

I don't know what the Hell is going on between the seller, Shopee and Ninja Van... no coordination, no checking on the item dimension and size, no follow up and seriously no business ethics and responsibility at all.

This TV console has been laying outside my flat unit from 19 Dec till today 30 Dec. The refund and return period was over and Shopee simply just release the money to seller but no refund made to me. This whole thing is a big Nonsense and Scam.

If anyone is staying at Bukit Batok West Ave 8, Block 433B, you can go to #10-1581, the TV console is laying there and my money is still not refunded to me.

Lesson learned, never buy big size item from Shopee as if you cannot return it, Seller can be out to cheat you and Shopee is not safeguarding on buyer rights, you buy at your own risk.

I ordered 2 parcels separately from different sellers before the holidays, I went to the province for Christmas and purposely ordered ahead of time knowing the shipping would be slightly delayed plus its from overseas. It was estimated that the parcel may arrive on January 11-12. December.30, at 5:00Pm, I received an automated message from shopee stating that both of my parcels are out for delivery. The moment I received these messages, I immediately checked the app and to my surprise it already said "Delivery attempt unsuccessful: Buyer refused to accept order." I didn't get any missed calls, but mostly I thought they would make another delivery attempt the next day. I've read their RTS guidelines and I do not think the 2nd attempt should be on the same day.. its annoying cuz now I have to wait AGAIN and one of these parcels was supposed to be a gift for a loved one. Just as I was looking forward for these to arrive.

I ordered dog food on 12.12 so definitely it is at discounted price. I got iAms 9 kilos for 1240 pesos. It was shipped on time by seller (handled by J&T) and it reached Punturin Warehouse on 12.16. It hasn't moved there for over a week so I contacted customer service to expedite the delivery. It finally moved on 12.27 so I expected it to be delivered around 12.30. The next day (12.28) I was confused because it was tagged as Return to Sender for the reason that I refused the delivery. I never refused anything nor I received a call or text for it. I contacted J&T and shopee but all they say is for me to reorder. I can't reorder at discounted price anymore and no one at shopee wants to help. I am really mad about it!

As published by the seller they say its stainless steel when delivered to me I use magnet it stick to the magnet which means it is galvanise only I file a return refund complain but turned down by shopee so I will rather transfer to lazada because we are not protected by shopee amina is the name of the company I zhejiang china dec 27 2022 I recieved my order

On Tuesday, 27dec22 at around 8pm+ I was supposed to chat with a shopee agent to resolve my item delisted issue but instead of having my issue resolved, I encounter a bad attitude customer service officer by the name of Praveean A/L Pannirselvam.

firstly, the agent ask for the product link. But my product has been delisted due to violation of shoppee policy. Which I have no idea of what have I done wrong. This shows that he has no idea of what he is doing. Nevermind, maybe he is new.

After I have told him that my product has been delisted and therefore I can't provide the link to my product. I send him a screenshot of my previous order. Instead, he ask me to type out the order id. You can refer to the attached screenshot. Let me know if he has an attitude problem.

I also want to clarify, is it really that shoppee need 3 working days to resolve this issue? if that is really the case then I think there is no point having a 24hrs live agent. It is a waste of company time and money

Please reply to this message to the email below.

[protected]@gmail.com

Mayfair soap bar tracking#SPEPH02265545168C

Guava leaves powder tracking#[protected]

I was not able to receive a message about my order for the Mayfair soap bar tracking#tracking#SPEPH02265545168C. I was just shocked that it was marked as unsuccessful delivery attempts and will be returned to seller. The other product which is Guava leaves powder tracking#[protected], I was about to pay that but I was not able to because there's no one in the house at the moment. I understand the payment first by the rider but as I told him that I'm on my way home, he also said that he's also on his way home. So, I just replied to cancel it as he suggested while he called me. The rider has an attitude problem without any consideration at all. I'm not sure if his the one who will also deliver Mayfair soap bar tracking#SPEPH02265545168C which was automatically marked as returned to sender. The rider's contact no. is +[protected]. I am worried that my other orders or future orders will not be delivered because of this rude riders behavior. Please take necessary actions for fhis concern. Thank you.

On december 7,2022 @8:29 am my gcash was illegally top up to a strangers shopee pay account.but it took time that shopee acknowledge my complaint. It amount to 3,736.00.thus i received a sms confirmation it is not my transaction because i dont have any shopeepay account.my ticket number on shopee regarding my case is [protected] i wish for prompt response for christmas.

they dont allow my family to have shopee account . without asking ,they stopped my account cuz they thought tge 3 account is all mine . but yoh ,is there a posibility that i have a family and we are able to go ti each others accoubt? service is so bad . i have money in that shopeepay and they blocked it . my money is gone .

customer hotline don bother calling ,no one pick up . they are always busy . i call 5 times a day and its all the same .

It is showing the status of my order is delivery attempt was unsuccessful buyer is unreachable but I havent receive any call and text from the shopee express logistics. Please follow up my order tracking # SPEPH02402206465C and the order ID is 221212E333ST59. I pay it through spay later so I hope that I can receive it

221212FE304E7X

I purchase worth 1119 and had to cancel some orders as it will be shipped from overseas instead of locally. I've cancelled worth 986.00

Amount of 1119 was debited from my BDO Debit card and until now, no credits for 986 has been received.

Ive already called BDO and they confirmed no credits were issued and I also checked my posted transaction.

I called shoppee and they said, it was already processed but not showing on my end and gave me 45 days waiting time

Request ID 22120600h6xra2u - The seller sent me a cellphone case instead of a metal filing cabinet and a plastic drawer - I have made a refund request against nx0gpjf0_2 for scamming me. I was waiting for the courier to pickup the package so I can get my refund back . Since the courier was not picking up the package - I kept on calling shopee Philippines and also the courier but to no avail. Until now the package was not picked up but my refund request is now cancelled closed at Dec 12 14:05. No one contacted me from the dispute department, even after constantly reporting to the shopee agents, they just closed my refund request. The ammount to be refunded is 5,484 pesos.

I made an order of 4 pcs for 500 pesos unit per piece, a total of 2,000 pesos. I chatted with the supplier and they told me thru Viber to deposit 500 pesos thru GCASH and then balance upon delivery. After sending 500 pesos they asked me to send the remaining balance for a free shipment.

their number is 0954.0499.038.

Bong R. Aguila, Jr.

0906.483.4488

I had call Customer Hotline on 26/11/2022 and inform Safiuddin that my Credit Card already close by OCBC due to OCBC and NTUC discountinue.

On 27th November 2022 I called again and repeat myself that do not refund through my OCBC credit card which Abu Bakar mentioned that he will help me.

Then few days later I received another email from Hannan that it can be refund

through the credit card which already closed.

Can Shopee help to solve this case ASAP.

TAKE NOTE : CUSTOMER HOTLINE NEED TO WAIT FOR HALF AND HOUR

THEN SOMEONE WILL SERVE BUT THE LINE WILL CUT OFF WHICH ASK ME TO HOLD FOR 2 MINS.

I CAN BE CONTACTED AT [protected] OR EMAIL TO ctan.[protected]@gmail.com.

Thank you

Hello,

I had multiple Shoppee orders before, never experienced such a very rude attitude rider.

He never attempted to deliver my parcel and was very rude on the phone when I spoke to him. He told me he don't know where my address is and doesn't have internet to find the address on the maps and he will reschedule the delivery but never did.

Now the order I had is being shipped back to seller.

after receiving product i reviewed it and found defects. After giving review proceeded to chat seller but got a rude response, seller said that that's the way it is and, i should be the one to find a solution for the defect. Who does that?! selling a product that's supposed to be complete? selling shorts that you cant use the buttons because there are no holes for it?!

I never dealt with a big business as you are. I am in the Philippines and I have 3,500PHP credit and I can not activate the ShopeePay you have to do this thru a cell phone not on the computer also the chat function has to be done thru a cell phone. I am 78 years old and I can't see out of my right eye and my left eye my vision is bad. So seeing on a cell I have to use a magnifying Glass. My wife ordered stuff from the cell phone (My present computer) with a user id that was assigned to her (numbers and letters) When I received the computer that she ordered I went on Shopee website and created an account with my email address and my name as user id. I made a substantial order on a weekend November 26 and they gave a seller shipping date of Nov. 28 and on Nov 29 the item in order was cancelled this was on the weekend and maybe the seller is not open and they cancelled I can see 3-4 days later cancellation is acceptable. So my money is credit and I can not activate Shopee cause when my wife and I were on the cell phone we tried to get into my computer and we entered the cell phone number and that changed my computer account same as the cell phone account. Phone calls are long distance and I called 4 times and everyone gave me different answers, I don't think they know. I need to get access to my money so I can re-order the item they were so fast to cancel. I want a response from you on how I can get my money. Thank you [protected]@gmail.com

our customer directly complaint to us and in shopee customer service about their parcel received ( damaged ) and they just banned our account without notification ahead of time and they didn’t gave us a chance to appeal/resolve.

It should process as return/refund request not directly banned our account. And they did not notify us ahead since this is our of shopee guarantee time.

I ordered last November 21 and the delivery date will be on 23rd of November. I thought when you place an order and paid it, it will be prioritized. But unfortunately, since November 22, my parcel was stuck in the delivery hub. I file a refund but until now, November 30. No response from them. Please help me

Please see the details below for your reference:

Order ID: 221119G0E3CPRE

Tracking Number: P6118UP22ZFI

STORE NAME: Audiomonster

I did make an order for my Christmas party outfit. I did received the order in a good condition. However, during the delivery the driver was very rude and very unprofessional. My address is a City address where in super easy to navigate and easy to check in the map. During the phone call around 2:31PM Philippine time the driver is keep on complaining and even complaining on me using a word that would really ruin your day without any hesitation. Very bad attitude. Like there's no sense of a customer service. This is the very first time I encountered this kind of driver and I hope not to see him again. I am a loyal shopee shoper but because of this I have been traumatized. Please do escalate the driver and I hope not to see him again. If there's a way to send corrective action, please do.