Shoppers Drug Mart’s earns a 1.2-star rating from 1545 reviews, showing that the majority of customers are dissatisfied with shopping experience.
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Lack of support for gift card that isn’t working at the store
Today (Nov 23/23) I tried to redeem a gift card, which I received as a gift (without proof of purchase) a few years ago. Because it doesn’t have a verification code on it, your system will not accept the card as payment. The very patient clerk at the store tried 5 times to reach someone at your office by phone for assistance, but kept getting disconnected!
Card number is
[protected]
Not impressed!
Cathy Prince-Reid
Claimed loss: $25
Desired outcome: Please cancel this card and send me a replacement card for $25
jvc tv
On Friday November 17, 2023 we bought a 65" Tv, when we turned on the tv it had multiple black spots on it. We tried to return in but they said they had to go check with their manager about their return policy which is dumb because you should know your return policy. they said they were gonna give us call to see it we can return it. when they called us they...
Service
Store #1525. Terrible service. Will tell their patients their medications are ready but it's not ready when you arrive and you have to wait. Won't answer the phone 80% of the time, short staffed and improperly trained. Every time I go to the pharmacy, which is 2 to 3 times per week, there is an issue with my medication. Every time im there I also see other patients who are extremely frustrated as well. Hands down worst pharmacy in Thunder Bay.
Behaving on menager in your store 7720 Tecumseh Rd. East, Windsor,On canada
On Nov 06, 2023, at 8:45 PM the store cashier, made a mistake, and returned me less money at the online / sur terminal since he checked my winning tickets. on my suggestion that she was wrong that I had a ticket that was received for 10 CAD, and she gave me back 3 CAD instead of 7 CAD. She started to argue with me, and to tell me that I was wrong and that...
Pharmacy, 1125 Davie St, Vancouver BC
Greetings: Over the last 30 years we have had occasions to use the various pharmacies at Shoppers Drugs Stores with unpleasant experiences. My husband is eighty-one years of age and has had four operations in the past two years. It requires that he takes eight different prescribed pills daily. We are not impressed with the service we get from your...
Read full review of Shoppers Drug MartRidiculed by onlookers and staff.
The check-out at this location has facility to use one's credit or debit cards but will not allow customers to do so. They will only take cash. Many people do not want to use the self-checkouts but are forced to even with great difficulty and great discomfort. It is humiliating and rude to stand in line at the only check-out and to be told "cash only" and...
Read full review of Shoppers Drug MartCustomer Service at North Hill shopper center location
November 2, 2023 around 6:00 p.m. doctor faxed over a prescription to North Hill Shopping Centre location, watched the PC Health app for the prescription to show it is ready for pick up until 11 p.m. but it never showed up. November 3, 2023 checked the app again to see if prescription there and it was not. Around 8:55 a.m. tried calling the pharmacy (online says pharmacy opened at 8 a.m.) to see if they received the prescription. After 20 minutes on hold the call was not answered despite phone being picked up multiple times and put back on hold. Had to hang up to to go back to work and try to call again later. I always have issues trying to contact this pharmacy with this same issue and have been there when the phone has continually rang and no one answers it. When I have to call my other pharmacy I am never on hold for more than 5 minutes and they have less pharmacy staff than this one.
Desired outcome: Customer service training and training on how to handle high pace/high demand job.
Pharmacy
My local shoppers is always running out of medication so far this year they have run out of ensure, testorone, tylenol 3 tylenol4 and the only thing they say is supply chain issues well that is not good enough I go across the street I get what is perscribed I donot belive that they even try to have things for their regular clients with lifetime prescriptions very poor service the location in question is in strathmore alberta
Read full review of Shoppers Drug MartHiring
Shoppers is hiring volunteers without posting job postings on websites. It’s internal group of employees asking money to individuals to join as volunteers first and then promising them permanent position. There is nothing on their careers website and they entertain walk in and accept bribe. I was asked to join as volunteer and told pay 300$ by an employee...
Read full review of Shoppers Drug MartHow I was treated today in a Shopper's Drug Mart in Sidney BC
Hello, Today I went into the Shopper's Drug Mart on Beacon Ave in Sidney BC-there is only 1 shoppers in town. I recently relocated to Vancouver Island. I have been a customer at Shopper's Drug Mart for years and I have always had positive experiences. Today when I got to the mall where Shopper's is I had a small white bag of some garbage and it wa...
Read full review of Shoppers Drug MartShoppers web site prices and in store prices
Good Afternoon, I am emailing with my complaint. This is the third time I have searched an item for price and stock on line Shoppers Drug Mart site to find item price and available stock. When I have gone into the store to purchase the price is different. I am a 71 year old Women who does not appreciate making a trip to find out the price is different...
Read full review of Shoppers Drug MartCovid-19 vaccine refused to senior citizen
I took my mother to her Covid-19 vaccine appointment today at Yonge and Finch branch of Shoppers Drug Mart. She is 85 years old and finds it difficult to make frequent trips to the pharmacy. She was refused a Covid-19 booster vaccine shot on the grounds that 166 days had passed since her last booster and they need 168 days to pass. Shoppers Drug Mart...
Read full review of Shoppers Drug MartProduct prices compared to other stores.. Getting bad at shoppers
l went to buy fabric febreeze at your store and it had gone up to almost 10 dollars...l usually pay around 5.99 and sometimes on sale for 3.99...of course l was not buying it for 10 dollars l left went to another store in my town and got it for 5.79 same exact one your store had for 10 exactly same size too...and your tooth paste goes from almost 9 dollars one week till 4 dollars the week following...why are you gouging your customers...l cannot afford to shop at shoppers anymore ...l am on a senior pension and no l cannot get what l need at senior days with those prices..points mean nothing if the price is too high and many times doubled...l have already taken all of our perscriptions from shoppers and moved to another pharmacy not related with shoppers because of issues...your prices are shameful...l cannot afford you anymore sadly
Desired outcome: [protected]@gmail.com
Pharmacy
I found my eye very uncomfortable and I could see I got a bump on my lower eyelid. It was an emergency situation so I immediately went to shoppers and looked forward to some help from pharmacy. However, the worker was so rude and impatient and I felt very disrespected. She did't even listen to me and kept interrupting me when I was trying to explain. It was an awful and frustrating experience and I really do think this is a serious problem!
Pharmacy
I visited the pharmacy on 10835 City Parkway, Unit 101, Surrey BC V3T 0L2 for an antibiotic prescription on Friday, October 13th around 7pm. The pharmacist decided to take her 20 min break after I had already completed the assessment form. Upon her return at 7:30pm, she was completing the assessment, asking if I have a wide range of illnesses using MEDICAL...
Read full review of Shoppers Drug MartMisinformation / lack of responsibility
Oct 14 , 2023, Employee name - Surbhi. At 6:59 pm we called The store to inquire about the availability of enfamil baby formula A+ 2. The employee(Surbhi) confirmed 4 boxes in stock. when we arrived at 7:20 ish there were none. The same person who answered my call refused to take responsibility of her action by saying if they are not on shelf then we dont have them. We drove 21 km for nothing . It is so frustrating that the employee gave wrong information/ without checking instore stock And didnt even apologize.
medicine dispensing error
Hello - we are in need of help! Our 11 year old male dog was prescribed Meloxicam for arthritis. The tablet form is dispensed at the human pharmacy. The Shoppers Drug Mart at 49505 Yale Road in Chilliwack was brought the prescription. The prescription was clearly written by our vet. The medication was not dispensed according to the prescription. The...
Read full review of Shoppers Drug Mart2 google play value $50.00 each
Purchased Oct. 10. 2023 at Shoppers Drug Mart, G.G. Pharmacy Inc., 6139 Quinpool Rd., Halifax, NS, B3L 1A2, Tel.: [protected]
Just scratched the numbers were not readable reported the matter at Shoppers Drug Mart, 5524 Spring Garden Rd, Halifax, NS B3J 1G5
Tel.: +[protected]
The manager simply said we do not return the gift cards you should scratch them carefully call the office, in other words my hundred dollars is robbed.
Please let me know if this answer constitutes Robbery in a most refundable western civilization giving customer the benefit of the doubt. This answer is like hitting someone in the head "Verbal Assault".
Please let me know, what to do.
Sohail Morris
Tel.: [protected]
Email: [protected]@outlook.com
Desired outcome: Want my Money back
Very poor customer service at checkout.
I go to the checkout and find that the only cashier on at the time and another customer were having a chat. I had places to be, and they just kept talking on and on like driveling idiots. Completely oblivious to the fact that there was a customer trying to pay. Listen, I know you guys don't care about anyone but yourselves, but at least have a modicum of...
Read full review of Shoppers Drug MartBlood glucose log book
Oct 1, 2023 I was told at by local pharmacy that the shoppers drug mart blood glucose log books are no longer being printed and distributed through the pharmacies. I just got off the phone with a customer service rep who was unable to answer this question. She told me to call another pharmacy and ask if they have it.
The log book is a useful tool that helps me track ,not only glucose levels but what was eaten, what carb factor I used, whether or not I needed a snack or a rescue glucose source during exercise or during the night. I may have a similar meal in the future and it's easy to check back to my previous meal and see the carb factor I used and what my glucose reading was at the following meal. Going forward this helps me determine a more accurate insulin dose now and in the future. I also use it to track my insulin dosage locations, helping to manage my injection rotation.
Desired outcome: I would like the product "blood glucose log books" to continue to be available to the diabetics who depend on them
Shoppers Drug Mart Reviews 0
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About Shoppers Drug Mart
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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Shoppers Drug Mart. Make it specific and clear, such as "Incorrect Prescription Filled at Shoppers Drug Mart."
4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention specific key areas such as customer service, pharmacy errors, product quality, pricing discrepancies, or store cleanliness. Include relevant information about any transactions, such as the date, time, and location of the Shoppers Drug Mart store. Clearly describe the nature of the issue, including any steps you took to resolve it and the response received from the company, if applicable. Explain how this issue has personally affected you, whether it be inconvenience, financial loss, or health concerns.
5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, prescriptions, correspondence with the company, or photos. Be cautious not to include sensitive personal information that could compromise your privacy.
6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Shoppers Drug Mart, whether it be a refund, an apology, or corrective action.
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Overview of Shoppers Drug Mart complaint handling
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Shoppers Drug Mart Contacts
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Shoppers Drug Mart phone numbers+1 (800) 746-7737+1 (800) 746-7737Click up if you have successfully reached Shoppers Drug Mart by calling +1 (800) 746-7737 phone number 1 1 users reported that they have successfully reached Shoppers Drug Mart by calling +1 (800) 746-7737 phone number Click down if you have unsuccessfully reached Shoppers Drug Mart by calling +1 (800) 746-7737 phone number 8 8 users reported that they have UNsuccessfully reached Shoppers Drug Mart by calling +1 (800) 746-7737 phone numberCustomer Care
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Shoppers Drug Mart emailscustomerservice@shoppersdrugmart.ca100%Confidence score: 100%Supportlgogas@shoppersdrugmart.ca92%Confidence score: 92%communication
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Shoppers Drug Mart address243 Consumers Rd, Toronto, Saskatchewan, M2J4W8, Canada
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Shoppers Drug Mart social media
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Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreDec 13, 2024 - View all Shoppers Drug Mart contacts
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