Shoppers Drug Mart
Reviews and Complaints

Good day I want draw your attention towards this issue yesterday at 7.25 pm I visited your pembina highway winnipeg manitoba branch r3i2h6 canada I needed to recharge my chater mobile connection I requested cashier she showed me cards I picked two cards one is 10 dollars and other one is 25 dollars before buying the card I told her several times that I am looking to recharge my chater connection the card she activated was public mobile instead of chater mobile when I tried to put pin it was not activating/validating my sim I checked throughly then I realise she gave me wrong card I paid 28 dollars for this I went back and told her that I was looking chater load not the public moblie load I requested her to give the chater load and cancel this she did not cancel the transaction the transation receipt number is 999020532102007459595 please

Purchased a Joker VISA card at Shoppers Drug Mart Scarborough Town Center as gift for my wife's birthday. Attempted to use it on Aug. 14 for the first time. It was still in the original packaging, She opened the packaging and tried to charge the purchase. It was declined. We did not activate the card. After multiple attempts to activate, we were unable to activate.

After numerous customer service calls (4 different numbers) we discovered the card was activated at the store on April 20th then used fraudulently in 2 transactions, 1 for $1.04 (May 1), the 2nd (May 2) for $198. This is obviously fraud.

We never expected fraud as I purchased at a reputable company.

The expiry is in 2026, so we assumed we had a lot time time to use it.

I called customer service, the first dispute representative basically informed me of a 60 day policy and that I was out of luck. Then when I kept questioning, he hung up on me. Call was Aug.15 around 11:00am.

Regarding 60 days of purchase policy, we being the card holders did not make any purchases therefore hopefully the policy does not apply.

The purchases were fraudulent and obviously we were not aware of that.

I assumed buying a gift card at Shopper's I shouldn't have anything to worry about and something like this would never happen.

I called back, the second dispute rep was excellent. He understood I was upset and he was very professional, helpful and filed a case.

Hopefully a full refund will be provided.

Regards, Cosimo (a loyal and long time customer)

Hello, this evening my mother and I went to a shoppers Drug Mart in Yonge & King in the York region. I asked one of the staff to help me out and see the back if they had more eggs. However, he was very rude and reluctant to help us and he kept following us in the store. So I decided not to shop from their store because of his mistreatment and went to another shoppers drug mart close to my place and to my surprise the staff from the previous store without our permission took our pictures and sent to the second store we went and the manager of the store was following us in the store and in front of other customers humiliated us of stealing and despite t showing him our purse he kept humiliating us and yelling in front of everyone else that he has our pictures. This was my first time ever that someone mistreated me like this and I am a lawyer in California and my mother was almost peeing in her pants due to her medical conditions. I need someone to take some actions to resolve this issue otherwise I will take legal action against these two stores for harassment and mistreatments.

The name of the manager in the second store who was yelling and humiliating us in front of other customers was Cleber and he kept yelling that he was the store manager and he had our pictures. I did not quite understand what he meant by having our pictures without our permission. This is so ridiculous and this disgusting and shameful what kind of society we are living in nowadays.

This is the second time I am a senior and I went to 2 shoppers drug mart on Bathurst and College and College and Shaw for items advertise for 2 days special I went early Saturday and they did not have the tissue I have a bad knee very painful to walk why they not having the item they advertised that is false. I am very disappointed in Shoppers I don’t have a car so I have to walk about 2 and. 1/2 blocks very painful for me please advise your store managers to stock up on the advertised item or do not put it as sale very bad.

Today I was treated like a street drug addict while trying to pick up medication for my father who is dying of bone cancer. And not for the first time... The Pharmacist name is Kelli. She is a young blond woman on a power trip who refused to give me what was prescribed. She told me and I quote, "You telling me what I should do for you isn't how I do things". Clearly waving what little bit of power she had so she could feel like a god while my father sat at home dying in pain. "I'm sure it tough but I'm only going to do what I'm going to do..." With that I left and moved all my prescriptions elsewhere along with the rest of my family. Pretty much every time I've been in this Store I have been treated the same by this person. She shouldn't even have her license to be a pharmacist let alone allowed to serve customers. She somehow thinks she outranks the doctors that actually do their Job. She should be fired. She is no doubt costing you thousands of dollars.

I’m writing to complain about workplace harassment in store #669 (Cambrian Mall - Sault Ste. Marie, ON). Bullying and harassment has come from both the Manager Dave, and employees Deanna, and Aldeen. I have worked at Shoppers Drug Mart for 4 months and have never, until working at Store #669, have I been told I’m too happy, too perky, and taking too long with customers when I’m helping them out in store.

The bullying began 4 weeks into my employment by being called into the Office by Dave (Manager) after Head Office told Dave I was a great employee and a “keeper “. This meeting was very intimidating with Dave telling me I’m too happy, spending too much time with customers when helping them out, and I was horrible on cash, which my tills always balanced out, I got tons of compliments from customers that I was very helpful, cheery, and that I always put customers in a good mood. I was pulled from cash and put into merchandising.

From there I became harassed by Deanna, a co-worker who insulted me, put me down to customers and told customers I wasn’t “smart enough to run a computer” and that’s why I am in merchandising, that I was “too lazy to check in the back to see if items were in overstock”, and who continued to belittle me, insult me, and bark orders at me. As my time progressed at work so did the bullying get worse.

Deanna appeared to make it her mission to pick fully on me by constantly paging me (by first name) over the intercom so I couldn’t complete my work and she had me running for things for herself and for customers for over 2 hours consecutively as I was trying to restock the butter which sat on a cart out of the cold for over 2 hours thanks to being picked on by Deanna when we had other merchandisers in the store working at the same time but Deanna singled me out. This became habit in the store of Deanna only calling on me and not other merchandisers. Deanna’s insults and negative comments became worse as time progressed. All of this was witnessed by co-workers Jonah, Molly (who’s new to the Shopper’s Team), CC Tracy King, and Assistant Manager Tracy Bush.

Dave, SD Manager, became worse. The insane complaints became more personal. This last meeting that took place a few days ago Dave made personal by blaming my complaints against Deanna’s bullying and Aldeen’s behaviour towards me of yelling at me in front of customers and snatching things out of my hands while degrading me and calling me “Stupid”, again in front of customers, and again with co-workers as witnesses. Dave blamed it in my home life and how things “weren’t good at your (my) home”. Dave knows nothing about my home life because I don’t talk about my home life to him or anyone at the store. After all, my personal/home life has nothing to do with work. My home life is exceptionally excellent. My girls are older with their own jobs and we all get along swimmingly.

I can’t believe this……I was at Sobeys today in Dartmouth and purchased a 2kg jar of Kraft smooth light Peanut butter for $11,99. A few weeks I purchased a 1kg jar of same product at Shoppers Drug mart and paid $11.99. I questioned this. And was told it was priced correctly. This is not right and I wish I had saved the receipt.I checked other stores prices and the highest price was $7.00. Why is Shoppers robbing us consumers. Are they allowed to price this product whatever they want to…does not feel right.

Good day! I am a former employee of Shoppers Drug Mart. I asked the associate if she can write credit for past experience for me as I needed it in my current job. However, she ignored me for over a month and then refused. My question is, can they refuse to write credit for past experience? I firmly believe that associates refusing to write credit to past experience hinders growth and opportunities for past employees. Thank you for your time.

Hello，

I am sending this email to submit a formal complaint due to an experience I had today May 31st 2023 at 14:33 pm in the location of 2888 Granville St Vancouver.

I visit your store quite frequently as I work around the neighborhood. I have been to the store multiple times and today with no explanation I was treated poorly and humiliated by your security guard.

I went to your store to purchase a soup and leaving the store I was chased by the security guard whom followed me all the way even outside the street and told me to come back to show my receipt and made me walk in and walk out the store again to see if it makes noise. I showed him my receipt and despite that he still made me do all this. I did not even have a bag or pockets on me to hide anything this was ridiculous! To be more specific two Caucasian women but somehow I was chased on the street and forced to return to the store by the security guard and made walk in and out the door twice to ensure I had not stole anything. He reviewed my receipt. This was a terrible experience.

This is discrimination.

I am beyond frustrated with this experience. I asked to talk to a manager and I was denied as they made up excuse that he was busy. I asked for a call back and I am still waiting.

I want a formal apology for what happened. I live and work around the area and I will not tolerate this sort of abuse.

Hello,

I have no problem whatsoever with Shoppers Drug Mart offering a "seniors discount" for people 55+ on certain days. I'm even okay with them asking for identification to prove one's age if they want to take advantage of the discount. No problem.

But, over the past two months, I've been to two different Shoppers Drug Marts in Calgary that have ASSUMED I'm 55+ and asked me if I want a discount. HIGHLY OFFENSIVE. I'm nowhere near 55. And my age is non of your damn business unless I choose to share it with you.

I know, in some countries ... and I can use Thailand as an example because I've been there, worked there ... age is viewed differently than it is in Western society. In their culture, it is completely acceptable to ask someone's age. So, perhaps, the management at Shoppers Drug Mart who is advising staff to ask people if they qualify for this discount is from a different country, a different culture? Perhaps, you are a landed immigrant with a permanent residence status, and now you're working at Shoppers Drug Mart in a management position? Fair enough, if you are. If that's the case, you need to understand (respect) our culture here just as I respected the culture when I worked oversees. YOU DO NOT ASSUME SOMEONE IS A SENIOR, ESPECIALLY OUT LOUD IN FRONT OF OTHER PEOPLE. NOR DO YOU ASK ANYONE WHAT AGE THEY ARE, PERIOD! THIS IS HIGHLY, HIGHLY OFFENSIVE!

Why do you charge $34.99 for incontinence pads when Walmart and No-Frills both charge half your cost at $17.99. You are ripping off seniors who can't get to Walmart. I have to wear them but not by choice, I had prostate cancer and I'll be damned if I'm going to spend that king of money at Shoppers, I'll use paper towels first, but like I said most seniors don't have that option. You are taking advantage of people with health concerns and only worrying about the bottom dollar. I have enclosed two pictures, one from Walmart and one from shoppers, you be the judge.

The same security guard is always parked in customer parking, making customers having to walk from the street. It’s annoying when I have to go to shoppers drug mart the same car is parked in the same spot every day. I’m having to walk every time I come here, why do I have to park on the street? The security guard stands at the window watching his car, I thought he was supposed to watch customers?