Shoppers Drug Mart
Reviews and Complaints

I just bought a game from your location in Merivale Mall in Ottawa on November 1, 2017 between the times of 12:00 and 13:00. A manager helped me with the purchase. I cannot say what her name was, because I didn't notice any name tag on her. During the purchase she imposed on me the new self service system that I wasn't interested in using and then she imposed an e-bill. I asked her to remove the e-bill. I told I didn't want it and she refused to do so. I felt that she didn't care about my needs as a customer and I felt a bit intimidated by her implication that I have to received an e-bill. I hope this is not part of a new store policy. I refuse to receive any junk mail that can be avoided. I'm also fully aware that I can cancel any online subscriptions, but I shouldn't have to do it every time I buy something in one of your stores.

View the receipt in web browser

b. surani drugs ltd.
1642 merivale rd, ottawa, on, k2g 4a1
[protected]
nov 01, 2017 12:50 pm
[protected] 3
playstation ga 79.99 gp 79.99
subtotal: 79.99
hst : 10.40
1 item total: $90.39
optimum reward 60.00
debit card 30.39
on your next visit you could
save up to $ 170
if you redeem 95000 points
******************************************
shoppers optimum # 759***422/00
regular points: 190
total points earned today: 190
total points redeemed: 38000
current points balance 148236
next reward level 95000
you earned the most bonus points possible!
we've checked all valid in-store, flyer &
digital bonus offers to make sure you get
the best rewards available to you.
get the most out of your optimum membership.
********************************************
gst/hst #:[protected] rt0002

retain receipt for return within 30 days.
visit shoppersdrugmart.ca for exclusions.

type : purchase
acct : flash default $ 30.39
card type: interac
card number: ************8025
date/time: 17/11/01 12:50:34
reference #: [protected] [protected] h
author. #: 008373
interac
a0000002771010 [protected]
00/001 approved - thank you
-- important --
retain this copy for your records
*** customer copy ***

9990209101032000001764
home contact us returns recalls
243 consumers rd.
toronto, on m2j 4w8
optimum program privacy policy
this email has been specifically prepared for [protected]@hotmail.com by your request. this email account is not monitored. please do not reply to this email.
shoppers optimum, c/o shoppers drug mart inc., 243 consumers road, toronto, on. m2j 4w8.
www.shoppersdrugmart.ca © 2017 shoppers drug mart inc. all rights reserved.

I am a regular customer at the Masonville place location in London. I was in on Saturday afternoon and have a complaint about a woman who works there by the name of Sue. I had already been helped by a friendly associate Jackie who after helping me allowed me some space to look. Sue, abruptly grabbed my product out of my hand as I walked around and said she would keep it at the counter till I'm ready. I was not her sale and she knew it.
Your staff must be paid commission because every time I go in there to get my skincare she is on me. This is not the first time she follows me around when I have my product in my hands wanting to take them from me. If I say I'm good she follows me and makes me feel like she thinks I'm a thief. She is so aggressive that I actually have put things down and left and went to The Bay and bought them there out of anger. Thought management would want to know. Thanks in advance.😁

To whom it may concern:

On October 22, 2017, I visited the Scarborough Town Centre Shoppers Drug mart location located at 300 Borough Dr Scarborough ON M1P 4P5, (Store Number: 860) I visited the store for a refund at the beauty boutique counter. The item is a beauty boutique product. First, I spoke with a beauty expert (name not recalled but of Filipino decent) whom called upon the store manager for further assistance. Since Vilma the manager of the beauty boutique was away I spoke with the front store manager Rita, who was extremely rude and impolite. I gave her full details about my visit (I wanted a refund for a unappealing beauty boutique item) I had informed her that the item I was requesting a refund for was purchased at a different location and that I had I misplaced the receipt for it . The item is a perfume sampler box.
She quickly started explaining to me she "couldn't due a refund without a receipt and also she couldn't especially because she didn't know if it was a stolen product or not" . She mentioned that "many boxes of this product, the perfume sampler box in the recent past had disappeared from the store and that she didn't know if whether I had anything to do with that since I didn't accompany a receipt with the product." Without hesitation or consent she quickly wrote down the bar code of my perfume sampler box. She also early on in the conversation wanted to obtain my personal information such as where I resided, she mentioned if it was a few buildings by numbers after I had told her my address's street name . The customer service I received that day was beyond dissatisfaction and disrespectful. It was a valueless one!

Thanks for your time.

For contacting purposes my email address is [protected]@hotmail.com

I was at one of your stores today looking to purchase sugar free cough drops when I came across the life brand apparently sugar free cough drops. The ingredients list includes sucralose which is sugar, of course this sugar has been chemically changed using chlorine! but it is still legally sugar. In recent studies this product has been shown to cause cancer(leukaemia) as well as many other harmful effects. The FDA has even downgraded their suggested use of this product from caution to avoid.
This would be considered false advertising!
Now I realize you guys will make a ton of money from all the side effects this product causes by selling more dangerous drugs to combat the effects of this product and that is just downright EVIL !
You need to remove this product from your shelves immediately!
I am currently organizing a group of people to boycott your stores in Chatham Ontario, and of course I'll make sure we get plenty of media coverage.
Please do The responsible thing.

The woman that helped me in the pharmacy was rude and impatiant. She smirked at me and would not help me ar all. She worked in the pharmacy and i cant believe someone that works in heslth care could be lacking compassion empathy and just human decency. One of the rudest snottiest people i have come across in retail. I will step foot in another shoppers as she made me feel so unwelcome and wouldnt give me so much as a second of he valuable time.

My name is Ted Hajdu. I am currently waiting outside the shoppers drug Mart in Maple Ridge on Dewdney Trunk Road. I was just inside filling a prescription for painkillers because of a serious back condition. The pharmacist informed me at 3:55 pm that my prescription would be ready for pickup in half an hour. It's 4:17 now. Between 3:55 pm and 4:00 pm I was tailed around the store by a staff member. I believe she thought I was going to steal something. When I left the store at 4:00 pm, I verbally commented on her space invading actions, letting her know that I did not approve of her actions. When I was working in the carpenters union, I was earning close to a 6 figure salary. I have a clean criminal record, I am also bondable. I'm writing this to let you know that these actions by staff are unnaceptable, and that should these actions continue, I will seek legal redress.

I can be reached by email at ted.[protected]@gmail.com if you have any questions regarding this matter, and by phone at [protected]. I apologise for bothering you with this matter, but the level of discomfort caused by this incident had compelled me to contact you so that something can be done. Staff at this location must understand that not everyone is a shoplifter.

Yesterday i bought a logitech mouse at shoppers which located at rutherford plaza and i would like to return because I change my mind to get a wireless mouse so I went to the nearest shoppers store which located at center point mall. The manager and salesperson told me I did not use the same credit card when I purchased it yesterday and also they do not have the same product so I need to go back to the store where I bought it. That makes me no sense since I was advised that I could return it any shoppers drug mart. First of all I used the same credit card and it printed differntly on the receipt and they couldve sold out the item that I had. They were both using unpleasant voice tone while having conversation. I was treated so bad and it made me not to go back to that lacation.
I just want to confirm what the policy is about returning items and they were treating me as if I was tryint to cheat on my purchase.

Thanks

Today, 10/17/17 at 17:28pm in the Shoppers Drug Mart on the 1755 East Broadway, a teller (old woman) yelled me very un respectfully in front of many people because I was choosing a a pair of Maxwell earphones to buy. I did not see posted any written information to do not touch the earphones, if there were a less a sign I wouldn't touch them. She was very rude, that's is not the appropriate way to treat a customer.

Went into my regular SDM today to get the 20x points today, Oct 21/17 at 10:57 AM. I got what I needed, and went thru the cash register. When the cashier finished ringing up my purchases, I asked if I spent enough to get the 20x points. She says "you have to spend $75 today". I said no, the flyer says $50, and the woman behind me also said your poster in the window says $50. The cashier whipped out a flyer from under the counter and points to it and says "it says right here you need to spend $75". She put the flyer back under the counter. I said "what's the flyer date you are looking at?". She brings the flyer back out, reads the date and asks "what's today's date?". We all told her Oct 21. By then there was quite a large line up, and the woman who checked out in front of me was now involved in asking the cashier if she also got the 20x the points. I never did get an answer from the cashier on whether or not I got my points. I paid for my purchases and got home to look at my receipt. I did not get my points after all that and that is the reason I went into the store today. I am in shoppers at least four times a week. If she had of answered my question, I would have purchased a pack of gum or mints in order to bring my total purchase to the $50. My total before taxes was $48.41. Any other time I've been in SDM for the 20x points, all other cashiers have told me whether or not I met the total to get the points. This cashier not only didn't offer the information, she didn't answer my question. When the woman in front of me asked the cashier if she got her points, the cashier told her to look at the bottom of her receipt. I feel this cashier was trying very hard to make sure customers didn't make their 20x today due to attitude! She was young, maybe she was new, but she was not helpful to me or any other customers from what I saw. I am quite upset I didn't get my points and I really don't want to take everything back to the store to get my money back, or to buy that pack of gum I need to get my points.

The 'author" number is 105705, I don't know if that is the cashier ID or not.
REF#[protected] 0016440540C

I'd like SDM to honor my purchase by providing me with the 20x the points I should have received today. I did ask the cashier and I went in solely to get the points. I didn't urgently need anything, I wanted to points to help toward the Christmas season coming up and purchasing products for my parents in B.C. I do this every year.

Thank you for your assistance.

I placed an order with Shoppers Drug Mart on Aug 21, 2017. The total amount I spent before tax was $79.66. I made sure to purchase more than $75 worth of cosmetics as at that time they had a promotion going on for extra points and FREE Beauty Bonus bag with $75 worth of purchase. After I placed the order I emailed customer care asking for the color of beauty bag I want as it did not give me the option at the checkout. After over 2 weeks on Sept 05, 2017 a representative replied giving me very generic answer without even addressing my issue. By that time I received my order and did not get any Beauty Bag that they were advertising in their website. I emailed again and three times after that asking what happened. Because the promotion for that bag started on Aug 20 and it is not possible that they would be out of stock by Aug 21. Specially I order actually on Aug 20 MST but is shows Aug 21 on the receipt for timw difference probably. This is worse than FALSE ADVERTISING! They don’t even care and bother to give you a reply. I even emailed them with the screenshot of the advertisement. But they just don’t care. This is unacceptable. O wanted to go beyond just emailing them as I don’t want another customer going through what I am going through. Please help me.

I recently was at my local Shoppers Drug Mart with my 3.5 year old son picking up a prescription when he informed me he had to use the washroom. I asked he pharmacist if he could use the washroom and he stated that there was no public washroom only a washroom for staff. This shoppers drug mart is located in a strip mall that has separate entrances and was informed that he have to leave shoppers to go into the mall part of the strip mall to use the facilities. I asked him politely again if he could use it as he's only 3.5yrs old and might not be able to make it and he shrugged his shoulders and said sorry. I understand their store policy however every pharmacy should have a public washroom available. People are coming to pick up prescriptions that could be ill and need to use the facilities . I find it unnaceptable. This shoppers drug mart also has different hours than the strip mall itself therefore the public washroom may not always be available for use for the public if it's after store hours.

Hello, on Sunday, October 15th I purchased a case of PC Performance Protein shakes for my son who has ADD and can't seem to eat at lunch time. I get him these shakes to get some sort of nutrition in him while at school. My son told me that he drank the entire bottle and there where chunks in the shake, he then proceeded to look at the expiry date and to his discuss the shakes expired on September 1, 2017.

I went back to Shoppers on Tuesday, October 17th and showed the manager the expired goods and she said she was very sorry, to go pick another case. They were all expired, so she took them all off the shelf. I got a refund but my problem is that I had a kid who was sick over expired product and this type of thing should not happen at a PHARMACY! Invoice#9990206061010000920096

This is the second time that I was told my 10 year old sons medication would be ready at a certain time and it wasn't. He is severely asthmatic and requires numerous medications. This time I was told Monday at 8 am that his meds would be ready in 3 hours, when I went in on Tuesday afternoon I was told they didn't have it and only ordered it that day . I had to call my son's specialist to receive samples to get him through the next few days.

Oct 12 @ 11:33am
a different pharmacy called the market mall shoppers location to see if they had a specific type of medicine. Yes 4 boxes. Went to get them and the pharmacist on duty had no idea what was happening. I explained the situation, my regular pharmacy explained the situation. Then he told me he didn't know what was happening, refused to help me and sent me on my way.

To whom it might concern,

I would love to know the reason for the price difference for a medication that it is exactly the same, but bought in 2 different pharmacies. The above prescription I bought at Shoppers Drug Mart in Penticton BC, but it was way more pricey than the exact same medicine at Pharmasave. The only differences I can see is the colour of the containers and the disbursement fee, which is 9 cent more in Pharmasave, which I'm OK with that. The pills at Pharmasave in Penticton work out to be 0.532 cent each, and the ones at Shoppers Drug Mart work out to be #1.616 each. That is a big difference. It seems to be a rip off. Totally unfair!.

An upsetting incident occurred at the Miramichi (NB) Douglastown location, store #165 on Sunday October 8th, 2017. I purchased several items which were rung through by Sara (the cashier) and I asked her if she had a scan code for the PC 12 pack water (so that I didn't have to lift it out of the buggy) which was on sale for $1.99 for one case or 2 for $3.00 - I was purchasing the 2 for $3.00. When I got out to my car I checked my receipt and discovered that I had been charged for 2 cases of the 24 size water case (plus deposit) at a total of $14.98. Since I had just come from the store, I went back in with my receipt to the cashiers counter. She was busy with another customer and referred me to another cashier - Cathy, the cashier supervisor. I mentioned to both cashiers the mistake that was made and Sara's only reply was that it 'looked like the 24 size'. Then Cathy's response was to say that I received bonus Optimum points which I wasn't entitled to - and this is a mistake also as my original order put me over the required $75.00 amount. Then Cathy says she didn't see my water and I would have to go out to my car and get it - virtually calling me a liar at this point. I came back in a 3rd time with my 12 pack of water and finally received my refund for the 2 24's of water. Another patron reminded me that Shoppers owed me a free item because of the mistake and Cathy tried to make it look like it had been my fault. The unprofessional conduct of these two cashiers is astonishing. And to add insult to injury, at no point did either cashier offer an apology for their mistake or the inconvenience and disrespect this situation caused. I would think that Shoppers should be considering offering me some generous Optimum points for this shameful transgression.

Lise Colalillo
92 Shamrock Crescent
Woodbridge, Ontario
L4H 1A3

October 7, 2017

Mr. Micheal Motz
President of Shoppers Drug Mart
243 Consumers Road
Toronto, Ontario
M2J 4W8
Attention: Mr. Michael Motz

Dear Mr. Motz,

I would like to share my latest shopping experience at Shoppers Drug Mart. I’ve been a loyal shopper at the store closest to my home since it opened years ago located at 5100 Rutherford Road, Woodbridge, Ontario. My prescriptions have been filled there for years without any problem or issues with previous staff. As of late, things have changed at this location and incompetence is not appreciated at the customers expense. Having filled my prescriptions last time, I was urged to use the online service when renewing my prescriptions. Not a fan of the internet as it isn’t the same as speaking to someone in person but I tried it out.
I have glaucoma and have been using eye drops for many years so I am well aware of how to use my prescriptions. Having re-ordered a refill, it is only normal that you buy a bottle at a time and use it before the expiry date. Sent my husband to pick it up and the pharmacy - it refilled all the refills given by my doctor all at once. My bill was exorbitant - in previous years before picking up any prescriptions, I was questioned on the amount - this time they said nothing nor followed up. I am stuck now with a prescription that will last me possibly two years as I only apply a drop in one eye once a day! Not to mention they will expire before I can use them. They wouldn’t do anything to rectify the issue an told my husband to call the next day to speak to the owner Yon Han Siow. Next morning I called myself to discuss it with Mr. Siow, they told me he wouldn’t be in till after the long weekend. So I asked to speak to the manager which in turn suddenly found the owner - nice customer service! - lying to your customers is disgraceful. Mr. Siow was not responsive to our concerns and refused to even consider making amends or compromises.
This experience has left me with no choice but to move our family prescriptions to another drug store and totally stop shopping for all other goods at any Shoppers Stores. family
I will be sharing my experience with all my family and friends who use the pharmacy for their prescriptions. As I won’t be using your Optimum card [protected]) any longer - I would like to redeem all my point for a cheque mailed to my above address.
Thank you for your time and I would take this complaint seriously as it is a reflection of your entire company.

Kind regards,

Lise Colalillo
[protected]

On Oct.5/17 I purchased some items at Shoppers Drug Mart, Westgate location in Saskatoon, SK. I brought my own bag to bag the items. I noticed on the cash machine screen that I was being charged $0.05 for a plastic bag. When I advised the clerk what I had seen she advised that the money goes to their charity. I was shocked to here this & wasn't given a bag by the Shoppers employee either. I advised that I found this unethical as I wasn't given a choice to "donate", rather Shoppers just takes the money because I brought my own bag. I shared that the Co-op store in Saskatoon actually refunds clients $0.02 for bringing in their own bag.
I find that Shoppers in engaging in unethical behaviour by stealing money from their clients on a daily basis. There is no accountability to the public on how they manage this money or how much or to which charities these unauthorized charges are dispersed too.

On September 29th at a little after 10 pm I stopped at Shopper's Drug Mart- Garden City location at the corner of Leila and McPhillips in Winnipeg, Manitoba.

I stopped to pick up a few items and as soon as I walked in a noticed a man who was looking at the magazine racks awkwardly. I pegged him as a store walker and continued on my way. I went down the first aisle and picked up one item and went to another aisle. In this aisle I returned a text but was looking for a cosmetic bag (as I was going on a trip the next day). I noticed him and by a shelf with vitamins but did not think anything yet. During this time I held my items a bit of a distance from me so that he can see (this is something that happens to often in the city of Winnipeg with floorwalkers).

As I made my way across the store I noticed he followed me and he stopped in one specific aisle where I was standing. At this time I was picking up a snack pack for my son, who was waiting in the car as he just came from basketball.

I addressed him and asked him are you a floorwalker because you have been following me since I came in here. He said he was security and I asked him why he was following me, he said it was his job. I pointed out that there were other people in there store and asked why he was not following them. He said he was just doing his job. I pointed out that out of the customers who were in the store I was the only one who was First Nations. I asked him what his reason for following me was, he said it was his job. I told him what he was doing was racial profiling me and if it was his job he would be following everyone else and not just me. I told him I did not appreciate it because I am a paying customer, he said it was his job. I told him I could not believe it and that I plan to complain, he told me I could. I started to walked towards the cash register and he started to follow me, I asked him what he was doing and told him that I am clearly going to pay and that he can stop following me, he said it was his job.

At this time, I went to the front and was upset but kept my calm. There were two young Shopper's workers there standing at the front. I know I could have left but I was tired and this was my last stop, I placed my items on the counter and went to go get one item and then paid for my items.

The cashier was very nice and handed me a business card to put a complaint in as I told her I was very upset with how I was treated.

When I returned to my car, I cried because being followed based on skin colour or what ethnicity you look happens too often. I am a professional (who was wearing casual clothes at that moment) and someone who does not steal.

This man clearly made me extremely uncomfortable and was borderline aggressive in his approach. (He was wearing plain clothes, an orange cultural attire on his head and about 5-8 in height).

There have been other instances where other people from the First Nations community have complained that this has happened to them at Shopper's Drug Mart as well, despite being paying customers who do not steal.

As a solution, the guidelines on security protocol should be looked into as well as information on what racial profiling is. I understand that stealing does occur but not every First Nation person steals. Thank you for reading this.

My son picked up a prescription from the location I have been using for 25 yrs. My benefits did not cover it, the cost was about $125. He didn't question the cost because my meds have had prices attached as well as the meds for him, his two siblings and Father that we get there. I called the pharmacy and spoke to the pharmacist explaining how I didn't want the med because I can't afford it on my income. He told me I could come in for a refund but to come in during the week because he didn't know how to do refunds. When I spoke to three other pharmacists and finally Kevin, after three weeks of trying, he tells me that a policy restricts returns once a med has left the store. While I appreciate the reasoning behind this policy, I feel that the refund should be honoured, as the pharmacist on duty told me it would.

I am very upset about this because I have been a good customer in standing for 25 years as well as my whole family. The dispensing fee is the highest in Toronto but I have continued with Shoppers because of the history and service I have received. I have known most of these people, including the owner before the current one.

I would like a response as to why this pharmacy is not honouring what thier employee advised me to do with regards to the refund. While I appreciate that he may have been mistaken in policy knowledge, that should Not effect the customer.