Shoppers Drug Mart
Reviews and Complaints

The pharmacist owner of this Shoppers Drug Mart 228, Kam, did not explain much when it came to the prescription pills, and had an unpleasant attitude as well. I went to pick up my prescription, which the family doctor prescribed the dosage to be at 4mg. Upon picking up my prescription at this SDM location, I was presented with two bottles of pills instead of one. I was told by my family doctor that I would receive one, thus the confusion. I paid for my prescription, and I thought he would give an explanation as to why I received two bottles. Instead, I had to ask for an explanation. If not, I would've never known why. Apparently the company ran out of 4mg pills, and had to give two bottles of 2mg pills instead. The attitude while he presented the information felt like he was expecting me to know this already, which obviously I did not. Every other pharmacy I've been to always provides explanations and instructions upon paying and providing the prescriptions. This may seem like a minor issue, but to me, I felt he was complacent and unprofessional. I just want to bring awareness that complacency exists, and that it should be taken care of so that it does not happen to future clients.

Good day,
I recently called my Pharmacy by refill request that my Specialist would have to authorize (0 repeats). I was told it would be ready for pick-up after 4:30 the following afternoon. Since I had a few extra capsules, I went to pick up the prescription two days later, after I took my last med the evening before.
I was told by the Pharmacist on duty that the Specialist hadn't responded to the fax authorization, so I asked for an (occasional) holdover. I was told that the new Pharmacist/Owner had halted advances, which was legally conforming according to what I was taught as a future Pharmacy Assistant Graduate. The Pharmacist advised me she had the prerogative of overriding the policy for a charge of $15.00. I declined.
Needless to say, I went without one of my bedtime meds that evening.
So what is the point of this letter? Customers should have been given ample notice regarding advances, which could alleviate their 'anxieties' (like I had that day), and better prepare them for reordering their meds earlier.
As a point of note, I expect the new Pharmacist/Owner to have direct Pharmacy calls and/or inquiries picked up within a reasonable time frame by a live staff member according to established OPA guidelines (presently, and I believe a breech of protocols, their automated system notifies the customer that the Pharmacy staff are busy...twice - the third - leave pertinent information and the call will be returned.
As well, the dispensary is frequently out of OTC products (which I, time after time, suggest they add their auto-reorder system).
So, in closing, I wish the new Pharmacist/Owner all the best; however, if she wants to employ some policies which may have a negative impact on the customers, some positives should be provided as well.
Thank you for your time.
David Silver
Thornhill ON

Hi,
I visited your shoppers drug mart on 02-10-2017 and ordered my prescribed drugs. they said they do not have time right now bc of low staff.
then they said please collect your medicines next day.

I visited next day on 03-10-2017 and I told the on counter my name is this and yesterday I ordered for my cream

They said we did not find what is your DOB I said I can not provide in front of the people. then I provided my Driver's Lic .

After that they asking weird question - when you gave this order - I said I already provided you these all info you can check in your system ehen u already have my DL. then One guy came and said o we can ask so many times you have to provide us info if u can then do not come to my store again.

I said your store this is store for customers not your personal use.

he argued and walked away.

I want you to please inquiry on this matter And this guy needs to get apology and he has to learn how to talk with customers - customers always right

your store address is as under :

Address: 600 Saddletowne Cir NE #101, Calgary, AB T3J 5M1

Thanks!
SA
[protected]@hotmail.com

I just want to share with you how my experience was today at saddle ridge shoppers, calgary, alberta. I came to get photos done for my dad to apply for indian passport. I told jennifer that some places it says 4 pictures and some says 5. She was like no worries we have on our computer and it is the most updated version and she said it will be 4 pictures. Then she is like it will be 2 orders so you have to pay 30$. I was like why because almost 6 months ago I got the same pictures done and a guy working here printed 5-6 pictures for around 14-15$. So then this miss attitude came, harman. She came to me with no hello or no hi, directly she said do you have any questions. Wow! What a customer service. She said if that guy printed pictures for you, you need to talk to him or go some where else. Like seriously, this is how you treat your customers. I have been working in customer service field from last 5 years and I better know how to treat customers even if they are wrong. I think these girls need some more training in customer service. They might be best employees technically but worst in customer service skills. I have seen this harman girl so many times at customer service desk, but I have one question for her, when was the last time she smiled and greeted her customers.

This is not the end, I went to apply for his passport, they are like we need 5 pictures and not 4. Wow I drove back to this shoppers again and now jennifer is like you have to pay for the full set again so I paid another 15.99$ for just one picture I needed but I have to take 2 because of your store policy. I thought this was her responsibility at first to make sure she is providing me with right service. I have to pay again even though it was their fault, even though she checked her checklist for pictures for indian passport. This is straight ripping off customers. I will never recommend my family and friends and I will never get this service done again at this place. I will make sure I share this experience with all the people I know with employee’s names as well and also to share this experience at google reviews.

This email was written to the store manager and all he replied was its our store policy. So thats how managers deal with client complaints. His name was giles fernando.

Thank you for your immediate attention to this matter.

I just left your 123 Mitton street south, Sarnia On N7T3C5 store. I have never felt like such an inconvenience in any other store before as I did today. Christina the cashier was nothing short of rude and more worried about speaking with another employee about tomorrows schedule . I bought 3 items that were on sale, I told her they did not ring up at the sale price, she rudely replied " they will" and proceeded to ignore me when after the total they in fact did not. She turned her back on me and walked away ...no thank you..no have a nice day..NOTHING. I will never shop or recommend this location again.
Absolutely disgusting customer service!

Please check the reviews on Google map for 1597 Wilson Ave, North York, ON M3L 1A5.

You have 1.8 %. Everybody complained about the cashier and customer service. If people are important to you and if your company cares about customer service please start doing something in that location.

Cashiers are rude with lots of attitudes. That has to be fixed.

Thank you

Please let me start off with the fact that I myself work in and manage the customer service industry. Today was my first and last day visiting your store at 20395 Lougheed Hwy. When I entered, I stood at the counter at cosmetics for over 3 minutes. The cosmetician glanced at me, again with no acknowledgement. A gentleman came over and mentioned I was there. Again, she glanced with no acknowledgement. In my line of work, if you not acknowledge a client within 5 seconds, you get a warning. Several of these, and you lose your job. I was not asking in any way to be helped first. What I was expecting was a polite "I'm just with someone, I'll be over in a few minutes to help you". I stood there longer, and finally did mention the awful customer service, saying it would have been great to at least be acknowledged while I stand there waiting. I went to the front tills and asked to speak to the assistant manager. She was extremely wrong and derogatory. I addressed my concerns and she responded by saying the cosmetician gives great customer service. I'm sure she does in other situations, but this incident does warrant a simple chat w the cosmetician with a reminder to acknowledge. I mentioned I will go to another location, where my business is appreciated. She responded with well maybe you shouldnt shop here as I was leaving. I turned around and asked for her name. She refused the information and walked off mumbling. The sales associate had given me her name and a card to contact ymanagement She was wonderful, and I very much appreciated her help. I can't help but wonder if I was in my normal expensive attire and the sales associates knew how much money I spend at Shopper's Drug Mart, my experience would be different. I have never experienced such disrespect at ANY store, not just Shopper's. I will gladly give you my points card number or you are more than welcome to contact the staff at the locations of David and Coast Meridian and at Sunwood Square on Lougheed regarding how much I do spend. Hundreds at a time. I will never set foot in your location and will share my experience with others to avoid your location as well. UPDATE - I emailed the store with NO response

I have recently been threatened by a shoppers drug mart employee who goes by the name Renee Masch, at the store here in kitimat. She had threatened to beat me up 'deal with me' if I didn't stop fingering her. I have fingered her once out side of work because she was staring at me. The threat happened at work and that is why I'm writing in today.

I am also taking her to the rcmp to charge her with uttering threats.

This complaint is regarding:
Receipt number: 9990208481030000246785
Shoppers Optimum Car ending with 408251

I have done shopping yesterday after uploading coupon of 15x if I shop for more than $20. But after shopping I didn't get 15x points. I have attached the receipt for your reference. Kindly upload the points as promised in my optimum card(which is 15x of what I got i.e. 260*15=3900).

I tried to call customer service many times today but its never reachable.

Hi,
I bought this product (Avent Powder Formula Dispenser and Snack cup) on 17 of July 2017. That was just an extra item that I needed. Apparently, I found it not necessary and I wanted to return it right away, but I left to Europe (the next day and I can even provide airline tickets) and I was not able to return it within 30 days ( as it says on the receipt). When I got back ( 5 of September 2017) I didn't have time to come right away to the store. So I went today and I was declined for refund ( not in a nice way), I also proposed ( since the product is in original packaging an I never used it) to get at least store credit, but it was *No answer * again with no compassion or possible understanding of my situation. The cashier didn't even listened to me. It was just a cold wall.

The address of the store is 333 Mountainview RD.S., Georgetown, L7G 6E8.

It was not a pleasant experience, since I shop there a lot ( including pharmacy). I was not expecting that for the COMPLETELY NEW and untouched item( which cashier didn't even bother to examine or look at) I will not get a refund or Store credit for 9.49 CAD. Unbelievable.

Pictures of receipt and of the item attached.

I was just in the Yonge and Carlton store in Toronto was witnessed a despicable incident.

A woman, who probably had a mental illness but none the less was in distress was rudely removed from the store. I neither saw nor heard any kind of commotion previous, she was in no way bothering me and it didn't appear anyone else either.

I get it's private property but I'm certain she was being profiled. The woman was almost in tears, begging to allowed to stay as her mother would shortly be meeting her there. Which makes me believe this was a loitering issue as someone who didn't fit the upscale, clean and sane demographic was found waiting and your gross staff didn't like the sight of her.

Not one, not two but four staff stood at the door laughing and she was physically shoved out the door in tears. Additionally at least two cashiers, CURRENTLY CASHING OUT CUSTOMERS, were laughing at this poor woman. I was so incredibly disgusted by how your staff handled themselves I threw my purchase to the ground in front of some of the vile umempathetic baboons you have working for you and said "you're disgusting, umm not shopping here".

Of course, as a well dressed white male, there was no reaction to my departure. The woman was still outside, confused and distraught speaking to another man I heard her say "I wasn't doing anything", to which he replied "I know, I tried to defend you. Apparently your customers have more compassion for humans than your gross staff do.

The store in Beaumont, Alberta, has one of the rudest management and unexperienced staff. Very disrespectful to the customer, very aggressive behaviour and lack of any customer service skills. They scanned a scratch and win ticket twice, threw the winning receipt in the garbage, and kept the second one saying that the ticket has already paid. We are talking about a five dollar ticket. Its not about the money at all, its about the behaviour and the lack of customer service. They refused to investigate and they were not cooperative, or understanding, at all. After twenty minutes, I got a phone call and they asked us to go back and take the five dollars. They admitted they made a mistake. No apology from anyone.

This is not the way to keep customers happy and satisfied. I request a personal apology from the manager and for somebody to have a serious discussion with employee on her behaviour.

In April of this year while shopping at the Franklin and Elgin St. Cambridge On. Branch I was wrongly accused of theft. I and my family have been regular customers going 3 or 4 times weekly to shop and for my multitude of prescriptions. They know me by name and have even followed the progress of our infant son with great interest. I am a comical outgoing personality and was always friendly and kind to the staff. The night in question found my spouse and I picking up a number of items. I was totally aware of the lpo trying to act casual thinking he was onto a big bust..why? Because he disliked my appearance and discriminantly profiled me. I had in my hand at the time a 10 dollar box of eyeshadow that my spouse wanted to purchase and I had that in my hand when I told her I was going to get pop for us..I went to the area in question and picked up two six packs of pop..unfortunately when I picked them up it caused the little eyeshadow box to dig painfully into the palm of my hand. I dropped the makeup on the boxes of pop and returned to my spouse. I also had stopped at the pharmacy to obtain a syringe to administer orally some medication for our baby boy. Something the lpo also noticed. We then proceeded to the checkout with our purchases and paid for what we had bought with cash. As we were heading to the exit we were approched by the lpo who asked me if there was anything I had forgotten to pay for. I told him quit dist inctly that no I hadnt. And he asked about the makeup. I was at this point becoming upset and informed him where U had in fact left the item in question.he indicated I had it in my coat pocket and as I walked to where the makeup was I reached into the pocket and pulled out what was in my pocket a keyfob with a car key attached. I then picked up the makeup where I had dropped it and showed it to him..but he was relentless and wouldnt accept the fact that he was in factnin the wrong. He not only put his hands on me but subsequently had me charged with theft under $5000, possession of stolen property under $5000 and assault with intent to resist arrest. And I never laid a finger on the little idiot. Also in his statement of his description of me he claimed I was covered in and I quote 'meth marks' referring I would assume to the extreme excema I have suffered with since childhood and have an ongoing prescription at that location.as I said profiled. So to shorten this up a bit after 4:months of multiple court appearances I was found not guilty on ALL charges. But wait, it gets better. After all the hassle and stress they put me through for something I didn't do, I returned to the same location. First visit was fine..got what I needed and left..second visit I was approached by an employee. .not management and informed in front of customers and other staff that I was to leave the store immediately and they werent going to even ring my purchases through all the while knowing I was innocent. I have never been so embarassed and humiliated in my life as I was this day. I am branded as criminal even though proven to be innocent. I have been degraded and profiled for a second time and have had my good family name slandered. I have now had to change locations which is total crap. I am a disabled person and this is causing me to have to travel twice as far to get what I require. I will not be taking this laying down..they want to besmirch my good name and all I can say is I hope their lawyers are good cause mine sure as hell is gonna be. Watch yourselves at this location they dont like how you look you could like myself pay a heavy price. Trust me theirs will be much heavier.

I would like to express my great deal of frustration regarding a Petro-Canada gift card I had purchased. On September 12, 2017 at 6:13pm, I had purchased a $50 Petro-Canada gift card as part of my brother’s birthday gift as per the attached receipt. Upon scanning the gift card, I was given an authorization receipt so I had thought the gift card would I thought would be functional, which is also attached. When my brother tried to use it, much to my surprise, it didn’t work. I called Petro-Canada customer service to inquire about this issue and upon investigation, they had informed me that the card was not activated and I needed to go to Shoppers Drug Mart to get it activated. Upon going to the same location where I had purchased the gift card, I was told very rudely by the cashier without even looking at my receipts, “we can’t do anything, you need to call Petro-Canada.” I left the location very frustrated and upset and went to a Petro Canada location to see if the card would work. Upon swiping my card and examining my receipts, I was told that the reason why my card isn’t working was because the last four digits on the authorization receipt, do not match the the last four digits on the back of my card (attached). After discovering this, I had called the Shoppers location where I purchased the card and spoke to the manager and again was told that because the last four digits don’t match that nothing can be done, not even a refund. Needless to say I’m beyond frustrated and upset and I don’t have the time to go back and forth to try and fix this issue, this is very inconvenient. Now I am stuck with a gift card that can’t be used and I have $50 less in my bank account (proof that the money came out of my account is attached). I want this rectified ASAP, whether it would be a refund of my money or a replacement of the card.

Thank you,
Michael Giordano

The location is 1675 Wyandotte St W, Windsor, ON N9B 1H8

Her name begins with a "L". She works at post office. My friend also encountered once and chose to not mail at that time.

Not only one stuff, other two male workers at cashier also have very bad attitude. Only one lady with light red hair works at cashier is extremely nice.

Anybody cares? I just don't go to this store or just buy my stuff at other places.

Very disappointed with the poor customer service received today at the Essex Shoppers drug mart! To say that we were treated RUDE would be putting it mildly! I have never experienced such a large amount of disrespect and humiliation from a employee before in my LIFE! She was sooo RUDE and mean to my senior father! I called to complain and the owner of the store is siding with her employees saying that WE were the ones that were in the wrong saying we were using foul language and being extremely disrespectful and are never allowed back! For those that know me and my family... my father is a extremely polite, well educated, Christian business man. In my whole life I have never heard foul language or seen him treat anynone with anything but respect, love and kindness. I will not stand for a man of this greatness be humiliated publicly like this again! I WILL NEVER Step foot in that shoppers ever again! This is unexceptable

While the Mohawk store has had many friendly people, I have found that for the amount of years working at this store, there has been alot of problems. Starting from head manager to staff priority, there has been complaints and issues that have yet to be resolved. Firstly, I would like to say that the manger in charge is impertinent and does not respect the thoughts and concerns of her staff, and has been judgemental. Never taking her staff's side and provides a significant amount of attitude without knowing the full story. The idea of showing concern for his or her employees does not exist within this store and the saying that the customer is always right is very sad. Many have left the store due to her unfairness and in all my years of working in retail, I have never met a manger as improper as her. If the company wishes to grow as a team, there needs to be respect. From what i've seen, there is not. Additionally, with staff priority, there are many staff who take advantage of younger students and young adults. One example that is shown are schedule changes and slots. Most of the time, manger makes young students work till 12 knowing that they are still in school and have really made the idea that they can never have earlier shifts. Rarely do I see older staff work late and have also shown to leave their positions when the younger staff come in. Also, there has been numerous amounts of times when one staff does not allow the other to leave their till. ( especcially when they have a 3-10 shift, it is unfair for one to stay put for that many hours. )

Where do you want me to start...
1. Each time I have picked up my prescriptions I have had 2 purchase only 2 weeks at a time, due to finances. However I am authorized, by my doctor for 30 days at a time. This has happened 3 times now... I go to pick up the balance of my month only to be told i'm early. How am I early when i'm still within the same month. They say the 2 week supply they gave me, those 2 weeks were not up. I am not prescribed 2 weeks at a time... But one month. I've had to fight this out each time. Til today when they refused me all together. Telling me I have to return tomorrow. I might add that when I arrived to pick them up today, I was told it would be about 15 minutes more. I waited only to be told no. This is wrong. They are setting the release date, and going against what my doctor has ordered. I might also add that we are from out of town and now need to pay for an additional nights accomodations. When I initially left my prescription with them they said they were willing to work with me as we were from out of town. I have dealt with other shoppers for mail order service. This head pharmacist took an immediate dislike to me when I first tried to get the balance of the current month owed to me. This is number 4 for fighting it out with them. The head pharmacist advised that yes I was right and was allowed a month at a time. Yet she followed that statement up with no, she wouldn't release them til after midnight tonight. I said I will be backat midnight, as that signifies "tomorrow". Apparently for shoppers drug mart, tomorrow is after 1 am as I was told to not come back til after 1am. Control freak.
2. They messed up billing to credit card and sending my last months meds. It was 2 days after I was to receive them... After making arrangements that I called to enquire where my medications were. It was then that I found my meds had not been even sent yet and they had the entire order screwed up.
3. I was shorted my medications at the beginning of august. I picked up my meds and they showed me the boxes inside of a bag. When I got home and went to out my meds away, I realized that half of one of my strictly controlled sleep meds were missing. I immediately called the pharmacist who asked me to hold the line while he checked to see what he could find. He did find my missing meds... They had been put back on the shelf. With my name and prescription label on the box... What kind of professional service is this? To put a box back on the shelf with a customer's prescription label on both sides of the box. And what an unessary worry to me as I had to convince him I didn't receive them. And thankful he found them on the shelf or I would have been out and short of my needed medication.
4. Yesterday when I attended the store to order my meds for pick up today they had to fax my doctor an authorization as I have recently been entitled to prescription coverage. I also called my doctors office to advise them this fax was coming through. My doctors office advised they hadn't received the fax. I went back to the pharmacy to enquire why it hasn't been done as I was assured it would be done right away. They checked the fax machine to see the status and found the form. They said it was already faxed. I advised there is a problem somewhere as my doctors office had no record of receiving the fax. This fax had my personal information along with the medication (fentanyl) the strength, my name, address, phone number, health care number, etc on this fax. The pharmacy sent it to the wrong number. The area code was 780. They sent it to area code 708! This is beyond unacceptable. This is my personal information sent to lord only knows who. What about my privacy, confidentiality, safety and security. Now I risk getting robbed, my home broken into, attacked. All because they sent the fax to the wrong number. The computer had the correct number, yet the shoppers drug mart staff copied it incorrectly. Aren't numbers kind of important at especially a pharmacy! I feel violated and now scared for my personal safety and the security of my home. Now I feel that I am forced to get a home security system, at my expense, all because shoppers drug mart sent my narcotic information to an unknown location. For unknown people to now become aware of what medications are in my home. They have robbed me of my safety and security. I know feel afraid of being in my own home! This is beyond unacceptable. Again I now feel that I either have to move or install a home security system as shoppers drug mart has robbed me of my safety and security.
5. Finally. Professionalism is sorely lacking in this store. On 2 occasions that i've been into the store and pharmacy area, staff were openly arguing with the pharmacist. Right in front of customers. There was no attempt to hide it or move out of customers ear shot. That made a few of us very uncomfortable. The woman they were arguing over left the store in tears. What is wrong with this store. I had left my prescriptions here as I used to have faith in shoppers drug mart. That is sadly no longer.
The above is totally unacceptable. However they tell me too bad that is the way it is and sadly I have to tolerate it. I transferred my prescriptions else where but I am forced to stay with this disgrace of a store as narcotic prescriptions cannot be transferred and the pharmacist knows that. I was leary of complaining scared of what they may do to me next. The pharmacist sarcastically informed me that I have to tolerate whatever they want to do to me as I cannot transfer my remaining 2 prescriptions anywhere. So she is right, I am stuck there. However I already transferred my other meds out of this pharmacy.
I am floored by the actions and number of errors that one pharmacy has done.

I was on essa and ferndale shoppers store in barrie for passport size photos. I called two times just to confirm that they are available for photographs till midnight both time they said yes.
But when i reached there at 9pm CSR told me that the guy is on his break and he will not comeback for taking pictures. This is very unprofessional on behalf of shoppers.

I went to Shoppers Drug Mart on Kenaston Blvd in Winnipeg MB.went in for passport photos for me and my son. When o walked on carrying my 3 year old I asked the cosmeticians if they do passports at this location . They said yes with no further direction . Walked around entire store with a 60 pound kid on my arm looking for passport area. Came back to cosmetic area and asked them again while they were half ignoring me cause they were busy chatting. They then told me to go to the cashier.went to cashier to ask were passports were taken she ignored me 3 times. I guess she can't multi task at all. So waited on ate minute line only for her to say"we can't do passport photos now".when I asked why she said oh I don't know our camera is being fixed I think. The whole experience was probably ly one of the worst and least helpful experience s I've ever had in customer service. These staff need to be re trained and taught proper customer service. Not doing their makeup in the mirror when customers are waiting.