Stop & Shop
Reviews and Complaints

On Feb 10th at 12:30 pm I had called the Stop and shop 1800 number about an order I picked up on Feb 9th (M1493759). I was calling because I had ordered the Lays chips (3 bags) which were on sale. If you buy 3 bags, they would be $2.33 each. I assumed that I would be discounted at the end of the purchase, not realizing I had to click on a digital coupon. So, I was charged $3.33 a bag. Usually when I forget a coupon, I go back into the store with my receipt and coupon, ask for the coupon price and they always are good about it. Since this is online, I figured I would call and ask. The person I spoke with was going around and around, not letting me speak and trying to tell me that the discount was already applied (look at the total savings amount above). Also saying that since 76 cents was taken off already and I was only to get the difference which would be 24 cents. (The 76 cents discount was already a sale price from $4.09 to $3.33 before the coupon). I said to that person, NO the $1.00 off a bag was not applied since I didn't click on the coupon for 1, and secondly my total column on my invoice always shows the final total price. Which for me was 3.33. After arguing for 18 minutes with this rude person, they said, "that's what I said." My God it was the rudest customer service agent that I've encountered in a long time. I did finally get the $3.00 credit, but they made it sound like they were doing me a favor. Unbelievable.

In the store East Hampton there is a lady in the vegetable place and she is very very racist and nasty with the color people l would like any manager take care about the it isn’t good for the business thank you for attention

My granddaughter, Jordan Kundrath went into the North Haven Stop and Shop on February 2, 2022 with my other granddaughter, Ashley Gee, who used to formerly work at that particular Stop and Shop, to apply for a Click and Collect position. Ashley introduced Jordan to Yvonne and told her she was there to apply for a position. Yvonne told her to apply online and she would look for her application and pull it out and give it to Annie the Manager. She also told Jordan to call Annie on February 3, 2022, and tell her that Yvonne was pulling her application and let Annie know that it was her and she was applying for a Click and Collect position. Yvonne was extremely nice and helpful.

Well, on February 3, 2022, Jordan was in Stop and Shop doing an Instacart order with her mother, and she heard Annie being paged. After they finished the order, they went out to the car and called Annie. Annie finally answered and said "I am not hiring anyone and call next week", and hung up. She was very rude and did not even ask who was calling. How did Annie get this job? Does not sound like she had much training, as I have been a Manager and I would never treat anyone like that, never mind a potential employee. In these times where stores are desperate for help, you would think that Annie would have been more courteous, and stated that the store was not hiring right now, but she would keep her application on file. The sad thing is, I have lived in the North Haven area for over 40 years and have shopped at Stop and Shop for as long as I can remember, and they are always looking for help, especially during the past year and a half. Plus, every time I go in the store, there are different people working there. My granddaughter, Ashley worked in the Deli department, and they went through help like it was going out of style. And due to Management, she quit and is very happy with another position elsewhere.

Well, needless to say Jordan was very upset for the rest of the day. And, I feel that Annie needs to apologize to her for being so rude. I know people do have bad days, but to take it out on potential employees I think puts a big stink on the company, and a bigger stink on the Manager.

I am hoping that something nice comes out of this, as these are tough times and we all need something nice...not rudeness.

Thank you, Vicki Beecher

My elderly mothers bank account was hacked. In December she placed an order with Peapod and the check bounced. She was charged a $30.00 fee on her mastercard. I have been trying to get in touch with accounts receivable for 6 weeks. I have spent hours on hold with customer service and left numerous message with accounts receivable with no returned phone calls. Since then she has been charged 4 (30.00) fees because the company keeps trying to get the funds from a bank acct. that is closed. How am I going to take care of the matter if I cannot get in touch with somebody?

Many customers like myself enjoy shopping at Stop & Shop every week. However, we are also unable to take advantage of digital coupons. We are missing out on many specials. Can you be of some help in this regard? I can send and receive e-mails but cannot print, etc. Also, I only have a flip phone (Don't laugh!) Thanks...

Most of the time, the workers remove the ice so that you are able to get a good amount of jumbo crab legs. Today, I spent approximately $40 and there is barely anything crab legs in here. I am having to remove a lot of the ice off the legs and not to mention the ice that had fell off into the bag.

I was verbally attacked by an employee and followed outside. She bullied me to the point of me filing a police report because I'm afraid. She is big and loud and I wanted someone to watch the surveillance video of her attacking me.

I've been ordering from Stop and Shop online every week for a year now, due to the pandemic. They always send the fruits and vegetables after expiration date, as if they send the products they about through away-- super rude.
Then their fruits and products are SUPER GMO, cucumbers and bell papers that melt like water balloon. Oranges with horrible thick skin, tasteless and smells rotten, so goes for the tangerines and mandarines (1 out of 10 deliveries the tangerines are good, other times they charge of for MANDARINES and send tangerines.

Then, in rare occasions Stop and Shop send REAL avocados, but most of the time they send horrible GMO avocados that the texture is oil like with a chemical teste.

And last but not least, I tried not to buy their yellow roundup-ready potato, so I order red-- well guess what? Stop and shop sends their red potatoes (its their brand), and painted in red. Meaning, they dye the yellow potatoes red.
WE HAVE CALLED THE STORE TO TELL THEM THIS IS FRAUD (since red potatoes cost more), BUT STOP AND SHOP DOESNT CARE. Their dyed potatoes keep coming up in our order. So then we ordered SMALL red potatoes, thinking this time it will be organic or at least red, well not-- the expensive bag of over due potatoes came ALL RED, but at closer inspections half of the red potatoes were yellow ones painted in red, too.

At the end, half of these fruits and products always makes us very sick to our stomach. And I'm not even going to complain they always miss about 010 to 15 items on each order-- meaning we pay shipping for products that never arrive and we have to pay for shipping again next time we order the same products we didn't get. A TOTAL SCAM.

HORRIBLE DISHONEST STORE. They used to be good, but someone took over and turned it into a corrupt corporate mafia with zero regard of their costumers health and pocket.

please call me asap, I have to discuss a problem that is harmful and awful that happened to me with your natures promise grass fed beef. It is now safe, you need to email me as soon as possible. It is very disturbing.

I was just released from Huntington Hospital following a heart attack, and a vital script that was prescribed could not be picked up on New Years Day because your Northport pharmacy was not open the four hours (10-2) listed on your website!

This is incompetent and incomprehensible!

If there is any health fallout due to this mismanagement, be assured that Stop N Shop will be named in a legal action.

Brett G. Sherris
34 Norfolk Drive
Northport, NY
[protected]

I had a vaccine appointment for today at 10:45 I was not called to tell me pharmacy was closed. A worker from the store was told it would open at 12pnm
I came back and was then informed, no shots until 1 What a way to spend day off

Denise Ross
4873914

This morning I 12/24/21 @ 8:16 am I purchased several Stop and Shop brand frozen Brussels sprouts 16oz bags from the Stop and Shop 99 Linwood Avenue Colchester Ct 06415 location. When I got home, upon opening one of the bags I found part of a dead animal in the bag. I have attached pictures for you to review. I understand these things can happen however this is disgusting.

Stop and shop in shirley NY is awful.
And I will be telling everyone I know how awful it is.
The employees are rude.
The manager is a dinosaur that needs to retire or put out to pasture.
Thete is no product on the shelves..
And instead of getting a reasonable explanation...
I was told ... it is what it is.
When I asked him where the 24pk water is...
He said .. did I check the isles.
This is the same company that said I didn't have enough experience.
I've only been a store manager in East Hampton NY for 20 years. Guess thats not enough
I will never shop at your stores again...
And anyone I can advise... I will say the same

(1) One cashier in the Watertown St. Watertown Ma store checkout?

I was in the Watertown St. Watertown Ma store today: 12.21.2021 around 10 am, and noticed only one cashier with about ten empty checkout aisles with no cashiers? A long line behind me, too. Why is this? Can't find any people to fill the cashier positions? I'm trying to be understanding, BTW.
Saving money as they want to have mostly auto self-checkout?
In contrast, Trader Joe's has at least 7-10 checkout cashiers always?

(2) No handles on their grocery bags!?!

Why is this? If Trader Joe's & Whole Foods has them, so can Stop & Shop too, I imagine? I was told they have a shortage of handled grocery bags? Why doesn't T.Joe's and Whole Foods have a shortage? Perhaps Stop & Shop can find out who or where T. Joe's & Whole Foods acquires their handled and strong grocery bags?

Thank you.

I was in your Lincoln RI store Monday 12/13 and ask the girl in the hbc department where something was she was nasty and very rude. I was not going to say anything because everyone has bad days. But then I ran in for something the next day and overheard her being nasty to another person. Her name is Jamie. I hope that you take some action about her attitude. This is a stressful time for all of us she should be spoken to about her attitude.