Taco Bell
Reviews and Complaints

What happened to Taco Bell? Not only did I wait 15 minutes in drive through for 2- dinky small 6 x 2 inch bean burrito. I paid for extra onion, red sauce, cheese too. Most of the burrito was tortilla. Pretty stingy and low quality. How you can call that a burrito? Also, Taco Bell discontinued the tostada, the chicken quesadilla on dollar menu, and nacho supreme. All these items I used to order. I won't be going to TACO BELL any more. Taco Bell Sucks.
Napa, California on Soscol Ave. 12/17/21

At or around 7:30 on 12/3/2021, the manager at Taco Bell phone: [protected] location: 631 E chestnut St Junction City, KS made a mistake on the order; once I got to the window, I asked to rectify the error at the window. The young guy, apparently the son of the other manager in the store, he said he could not take orders at the window, company policy. I asked again, and he repeated the same thing, no it's company policy. So, I told him, ok, thank you, and left. Once I got home, I called the store, his father, the other manager picked up the phone. I spoke to him and said, hey, your manager made an honest mistake. Now foul language must be used to get the point across, I even mentioned that the customer is always right; we know this is not true! I was joking. Well, he did not take it as a joke and started using profanity; he "stated you mother [censored]ers think you're always right, this is [censored], he started laughing. I got no time for this [censored], and I got no time for you!" I repeated I have no time for you either, as he hung up, laughing the whole time! Now I am a customer and a retired veteran; I had to control myself from going back up to Taco Bell; believe me, he did not want my 405-pound bench pressing butt to go back up there and pop; his head like a grape, big man over the phone! Now I did not use any profanity to the son or the father; what kind of professionalism is this! Unbelievable, I suppose nothing is going to be done about this; it is unfortunate.

Seriously bring the Mexican pizza back please I've ate that combo meal since I was 11 years old I'm 35 please bring it back change the name of you need to please bring it back

I have two electronic gift cards that were given for Christmas in 2019 that I have not been able to use because every Taco Bell that I've been to stays they are only good at a corporate store! Where is a corporate store? Please tell me so we can use these. I've gone to 4 different locations near my home and none of them will take them. We go to Taco Bell all the time and I would really like to use these as my grandsons love it . Please help!

was at the taco bell at 7737 state ave Kansas City ks I was in side order on the new touch menu took over45 min then had to yell at manger the order was wrong I order taco supreme got dorrito shells didn't get drink also the store was so dirty pop machine was so dirty white something was coming down the side paop area was disciting the floors had trash all over was a stain on floor sizeof 3x3 and dried and not cleaned up hole experience was so bad

I placed a online order 11/18/2021 around 8:08pm I ordered 2 Dorito taco supreme and a nacho bell Grande total . I don't understand how your out of shells if this is a place of business then I cant get my money back right then and there very unprofessional ! and out of boxes at that ! YALL MESSY

i bought a 5 dollar box on the app and when i got home and started eating my food i realized there was something weird in my mouth that didn't feel right so i spit it out and there is a decent size piece if plastic in my crunchwrap supreme. i called and spoke with the manager but she didn't seem to car much. I did state that i would be reaching out to the ceo and possibly a lawyer do to food hazard.

Need our money back on the credit card

Poor customer service. Rude taking my order and at the window... Refused to give 2 packets of salsa for a burrito when I asked if I could have extra salsa she said we only give one. I replied I understand but I asked for extra. I was the only person in line and they were rushing me and upset I asked a question. I heard her say "Oh my God". I said I'm sorry I just didn't know which one I had before. I thought there was only one breakfast burrito. She said get off the timer told me to drive around. So the second time she gave me a hard time for asking for a second salsa.
Dear New Phila Taco Bell, I'm sorry you're having a bad day or have strict guidelines to follow but it shouldn't effect the customers in the way you did today. The whole experience was awful and uncalled for.

Where are the regular combos without the supreme tacos, all the items are there to order you're forcing the upcharge for tomato and sour cream this is ridiculous and greedy. I'm not supporting such callous business desicions. And I see your little trick here with forcing a minimum character amount but there is a work around hjhhhhhhhhhhhhhhhhhhhhhhh

I've complained weeks ago and haven't gotten a response! I ordered through the app --- the app would not even allow me to send the complaint, I tried it four times and ended up submitting the complaint via the website on the computer --- I have an email receipt from October 9th for $4.98 but was charged $8.17. No where in my order history will you find an order for $8.17! I know it's not much money to some but had I not noticed it, three checks I had written probably would have bounced so it's a lot to me but more so it's about the principle.

I have been eating at the Port Royal Taco Bell since it opened. Once Covid hit, I noticed that the food quality was different and it sometimes made me sick. After some investigating, I discovered that the night workers would prep the next days food and leave it out overnight (foods that had to be cooked or prepared). Apparently, the regional manager (Jane) okayed this. Is this not a violation and a health and safety issue?

The hard shell taco smelled horrible and the taste was even worse! It was a chemical rancid smell and taste that lingered! The quesadilla wasn't much better. I found a hard chewy piece in it! Also, the ends of the quesadilla had no chicken or cheese (it was all tortilla!) So in saying that, I had only 2 pieces out of 4 of the quesadilla I could eat! I am very disappointed in Taco Bell! I used to love Taco Bell, but no more!

My husband tried to order three of the 2 Chicken Chalupa Supreme Combos without the drinks. He was told that they could not sell them to him without the drinks. He stated it was wasteful has he did not want any drinks. Taco Bell again refused to sell him the Combos without the drinks. He told them okay and left. Why was he refused service for not wanting any drinks?

I was just refused service at the pinole Ca on fitzgerald Dr. When my 73 old wife and I approaced the front door and found it locked.. An employee came to the lobby and started motioning. us to go to the drivre thru. She came to the door and said lobby was closed. I looked at a big sign/appx 8ft by 4ft saying were open for walk ins.. When i said, What the hell are these signs for, she said dont cuss at me and refused us service.I dont consider what I said as cussing at someone. I have pleanty of choices where to buy my lunch, so i will go else where in the future. The manager came
to talk to us and said the employee felt threatened. I in now way threatened her, nor would i. the manager said the emplyoee said i said the f word, which is and out and out big lie