Taco Bell
Reviews and Complaints

Visited on Sept. 30, 2021, 3520 Garth Rd, Baytown, TX Men's room dirty, no soap. "Every "table was dirty, there were no other customers . The prep and kitchen area was dirty, trash all over the counters and food all over the floor. The Taco's were cold, shells and meat. I called Taco Bell to complain, they hung up on me. The resolution would be to make the employee's /management responsible and clean up .

Hello,
The Taco Bell hard tacos and chips have been tasting like plastic lately, my friend and I had to throw away my food today we couldn't eat it.

At 10:26 pm on 9/15/21 at 1710 Tamiami Trail Port Charlotte FL, 33948, Taco Bell 024539 i came thru the drive thru. I frequently use the drive thru here. i ordered 2 cheesy fiesta potatoes and a nachos bell grande and two hard shelled tacos with no lettuce and two drinks. When I got home i had only received one cheesy fiesta potatoes. I called and told the person who answered. They said come and get the other one. When i opened the nachos bell grande there was no cheese or sour cream, just beans and meat and tomatoes. I called again. The person who answered said they made it themselves. I said there is no cheese or sour cream. I said I'm coming to get the items. I went to the drive thru and when the replacements were being given the person had the potatoes sitting on the top of the bag of the nachos bell grande. I said I need a bag for the potatoes. she got one. then she gave the food to me thru the window and said nothing like "I'm sorry "or " thank you for coming back ". She acted like I was a problem. She shut the window and i honked my horn and she turned back kind of rudely and I said I'm not the one who made the food wrong. She said have a good night and shut the window. Bad attitude. Younger female with headset on . Maybe shift manager. Didnt get her name. Needs to be taught some manners and customer service! Havent has any problems before this at this store. Usually good service and food.

I ordered and paid for chicken on my nacho bell grande and tacos and they are all beef and I can't eat beef

I have literally been sitting in this drive-through line for 25 minutes waiting on food. It is not busy and if you guys are going to pay people $15 an hour then service needs to improve. This is just really pathetic . And I just got my food and it's completely cold which I can't even fathom how That could even be. Absolutely no urgency whatsoever with the people working in there and this will be my last Taco Bell visit. Very disappointed

I'm a regular Taco Bell customer at the Desoto store located at 1011 W Belt Line Road.

I'm filing a complaint regarding the hours of operation. The store has a posted 7am opening. Today, September 7, 2021 I arrived at drive through at 8:03am only to hear a recorded message "the store is currently closed". This isn't the 1st time I've has this issue.

I pulled up to the drive through window and blew my horn. A young lady came to the window and said "we are closed". I pointed to the sticker in the drive through windo that stated the store opens at 7am and asked her has that changed. She informed me that the store will start opening at 7am next week.

Well, I 'm a bit irritated and confused because last week when I receved the same message at the drive through that the store was closed. I called the store and said, don't ya'll open at 7am? The lady took my order over the phone and I pulled back around to the drive through to get my order.

Not sure why the employees at this store cannot open at the 7am posted time or why they lied about when they opens? I'm strongly thinking about not patronizing Taco Bell any more if this type of poor service continues.

Thanks,

George Lawson
[protected]

Why do you have a satan worshipping piece of garbage like lil nas x representing you? Im done with you, will never support your business. Goodbye!

My wife and I eat at your Jacksonville Illinois Taco Bell quite often,, however, most often we go through the drive through, this week we went inside, everything food and all was really great, however we sat in on the long bench on the East wall, looked like the bench along the wall had all new padding on the lean back but not the seats, making it quite hard for an older person to set, to me the padding needs to be on the seats at least, but also the back, and wider, makes you feel like you are sliding out of the seat and quite uncomfortable might be great for kids but not for 80 year old seniors. Please keep the elderly in mind.

It was about 11:43 pm august 19, 2021 I bought 3 orders of steak quesadilla in the drive thru of store no.032671 at 2317 e. Joppa rd. Md. 21234, after I made the order I heard some f* words from the inter com., when I reach the counter to pay I saw them laughing and not paying attention to me (the customer) when I said that I heard them the lady on the window slam the window after I paid my order. I hope this will no happen anymore and teach your employees that we the customers are paying for their salaries. Thank you.